Facsimile Reference Getting Started Faxing Using Internet Fax Functions Programming Troubleshooting For safe and correct use of this machine, please be sure to read the Safety Information in the Copy Reference before you use it. Operating Instructions <Basic Features> ***c1-fax-350.tif***...
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Introduction This manual describes detailed instructions on the operation and notes about the use of this machine. To get maximum versatility from this machine all operators are requested to read this manual carefully and follow the instructions. Please keep this manual in a handy place near the machine. Notes Some illustrations in this manual might be slightly different from the machine.
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7. If trouble is experienced with this equipment, for repair or warranty information, please contact RICOH CORP. CUSTOMER SUPPORT DEPT. at 1-800-FASTFIX. If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.
Manuals for This Machine The following manuals describe the operational procedures of this machine. For particular functions, see the relevant parts of the manual. Note Manuals provided are specific to machine type. Adobe Acrobat Reader is necessary to view the manuals as a PDF file. Three CD-ROMs are provided: •...
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Manuals for DeskTopBinder V2 Lite DeskTopBinder V2 Lite is a utility included on the CD-ROM labeled “Scanner Driver & Document Management Utilities”. • DeskTopBinder V2 Lite Setup Guide (PDF file - CD-ROM2) Describes installation of, and the operating environment for DeskTop- Binder V2 Lite in detail.
TABLE OF CONTENTS Manuals for This Machine ...i NOTICE ...1 Important Safety Instructions ...3 Caution...3 How to Read This Manual ...4 Symbols ...4 1. Getting Started Control Panel...5 Reading the Display ...7 Reading the display and using keys ...7 Standby display ...8 Communication display ...9 User code entry display ...10 2.
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Searching for a Destination ...34 Search by Destination Name ...34 Selecting from Destination List...35 Specifying a Registration Number...36 Search by Fax Number ...37 Search by E-mail Address...38 Reception...40 Switching the Reception Mode...40 Receiving a Fax in Manual Reception Mode...41 3. Using Internet Fax Functions Internet Fax Functions ...43 Internet Fax Precautions ...44 Functions Not Supported by E-mail Transmission ...44...
NOTICE Note to users in the United States of America -Notice: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential in- stallation.
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-Notice about the Telephone Consumer Protection Act (Valid in USA only). The Telephone Consumer Protection Act of 1991 makes it unlawful for any per- son to use a computer or other electronic device, including FAX machines, to send any message unless such message clearly contains in a margin at the top or bottom of each transmitted page or on the first page of the transmission, the date and time it is sent and an identification of the business or other entity, or other individual sending the message and the telephone number of the sending ma-...
Important Safety Instructions Caution When using your telephone equip- ment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: • Do not use this product near water, for example, near a bathtub, wash bowl, kitchen sink or laundry tub, in a wet basement or near a swim-...
How to Read This Manual Symbols In this manual, the following symbols are used: R WARNING: This symbol indicates a potentially hazardous situation that might result in death or serious injury when you misuse the machine without following the in- structions under this symbol.
Control Panel The illustration shows the control panel when options are installed. ABZ101S.eps Communicating indicator Lights during transmission or reception. Receive File indicator Lights to tell you a message has been re- ceived into memory. Blinks when a Memory Lock file has been received. See p.75 “Memory Lock”, Facsimile Reference <Advanced Features>...
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Getting Started {User Tools/Counter} key Use to change default or operation pa- rameters according to the operating con- ditions. {Clear Modes} key Press to clear the current setting. {Clear/Stop} key Clear: Clears an entered numeric value. Stop: Stops scanning or other operations. Main power indicator and On indicator The main power indicator lights up when...
Reading the Display The display shows you the machine status, messages, and guides you through operations. Note This machine automatically returns to standby mode if you do not use the machine for a certain period of time. You can select the period using "Facsim- ile Auto Reset Timer".
Getting Started AAN200.eps Machine status or currently se- lected function Message When Internet Fax Settings is ON ABZ300S.eps Switches the destination be- tween fax number and e-mail ad- dress. Standby display While the machine is in standby mode (immediately after the {Facsimile} key is pressed or after the {Clear Modes} key is pressed), the following display appears.
Communication display While communicating, the machine status is displayed. Memory Transmission (fax transmission) ***FAX606.tif*** Reception ***FAX407.tif*** Immediate Transmission ***FAX607.tif*** TX Mode When a function is set to on, a “clip” mark is attached to that function name. ***FAX608.tif*** Note To set the transmission mode item, press [TX Mode]. Control Panel...
Getting Started User code entry display When the following message appears on the display, User Code Management is active. Enter a user code to deactivate User Code Management. ***FAX609.tif*** The machine can be set up so that no one can use it without entering a user code. This prevents unauthorized people from sending fax messages and helps track the activity of each user or department.
Transmission Modes There are two types of transmission: • Memory Transmission • Immediate Transmission Note You can use Parallel Memory Trans- mission that dials while the origi- nal is being scanned. See p.28 “Parallel Memory Transmission”, Facsimile Reference <Advanced Fea- tures>...
Faxing Important If power outage lasts about an hour, or the machine is discon- nected from the power outlet for about an hour, documents stored in the fax machine's memory are deleted. If any doc- ument is deleted, the Power Failure Report is automatically printed out when the main power switch is turned on.
Placing Originals You can set your originals either in the Document Feeder or on the expo- sure glass. Some types of originals are unsuitable for the Document Feeder so they must be set on the exposure glass. Which way you place your original depends on its size and whether you are using the Document Feeder or the exposure glass.
Faxing Make sure that all ink, correcting fluid etc., has completely dried be- fore placing your original. If it is still wet, the exposure glass will be marked and those marks will ap- pear on the received image. You can send the first pages from the exposure glass then the re- maining pages from the ADF.
You can check information about the sizes and number of originals that can be placed in the ADF. See p.107 “Acceptable Types of Origi- nals”, Facsimile Reference <Ad- vanced Features> . Adjust the document guide to match the size of the originals. Align the edges of the originals and stack them in the ADF face ABZ026S.eps...
Faxing Memory Transmission In Memory Transmission mode, after you press the {Start} key, the machine does not dial the destination until all pages of your fax message have been scanned into memory (in contrast to Immediate Transmission, where the number is dialed first and pages are scanned and sent one by one).
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Place the original in the ADF, or on the exposure glass. Note You can send the first few pages from the exposure glass then the remaining pages from the ADF. After you remove the last page from the exposure glass, you have 60 seconds to insert the remaining pages in the ADF.
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Faxing To delete an entered destina- tion, find it using {U} or {T}, press the {Clear/Stop} key, and then press [Delete]. Press the {Start} key. Note Do not lift the ADF during scan- ning. After scanning, the standby dis- play appears. -Sending originals using the exposure glass Make sure the Memory Trans.
Canceling a Memory Transmission Even when fax number and e-mail address are simultaneously specified, or only e-mail address is specified, you can cancel the mode using the same procedure. However, you can- not cancel the transmission of a sent Internet Fax document. Before the Original Is Scanned Use this procedure to cancel a trans- mission before pressing the {Start}...
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Faxing If you cancel a message while it is being sent, the transmission is halt- ed as soon as you finish the cancel- lation procedure. However, some pages of your message may have already been sent and received at the other end. Make sure that the standby dis- play appears.
Immediate Transmission With Immediate Transmission, when you press the {Start} key, the fax number is dialed immediately. The message is scanned and transmitted page by page without being stored in memory. This contrasts with Memory Transmission which scans all pages into memory before dialing the desti- nation.
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Faxing Reference p.13 “Placing Originals”. Select the scan settings you re- quire. Reference p.25 “Scan Settings” p.26 “Original Type” p.27 “Image Density (Con- trast)” Specify a destination. ***FAX615.tif*** Note If you make a mistake, press the {Clear/Stop} key, and then enter the correct number.
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-Sending originals using the exposure glass Make sure the Memory Trans. in- dicator is off. If it is not, press the {Memory Trans.} key. Place the first page face down on the exposure glass. Specify a destination. Make the scan settings you re- quire.
Faxing Canceling an Immediate Transmission Before You Have Pressed {Start} Key Press the {Clear Modes} key. ABZ104S.eps Note When the original is placed in the ADF, you can also cancel an Immediate Transmission by re- moving the original. After You Have Pressed {Start} Key Press the {Clear/Stop} key, and then remove the original.
Scan Settings You may want to send many different types of fax messages. Some of these may be difficult to reproduce at the receiver's end. However, your ma- chine has three settings that you can adjust to help you transmit your doc- ument with the best possible image quality.
Faxing Press the {Resolution} key to switch between resolutions. The indicators above the key shows the current selection. ABZ107S.eps Note The indicators are off when the resolution is set to Standard. Original Type If your original contains photo- graphs, illustrations, or diagrams with complex shading patterns or grays, select the appropriate original type to optimize image clarity.
Image Density (Contrast) The text and diagrams in your origi- nal should stand out clearly from the paper they are written on. If your original has a darker background than normal (for example, a newspa- per clipping), or if the writing is faint, adjust the image density.
Faxing When placing originals in the ADF Note Depending on what time the scan settings are adjusted, the settings may not be reflected in the result- ing operation. Check which pages you want to scan with different settings. Select the image density, resolu- tion, and original type before the next page is scanned.
Specifying a Destination You can specify the destination using one of three methods. Fax number p.29 “Entering a Fax Number” E-mail address p.31 “Entering an E-mail Address” Destination list p.31 “Using the Destination List” This section covers these functions and others in more detail. Note The display shows the percentage of free memory space for storing...
Faxing Pause Press the {Pause/Redial} key when di- aling or storing a number to insert a pause of about two seconds. ABZ111S.eps Note You cannot insert a pause before the first digit of a fax number. If you press the {Pause/Redial} key at the first digit, a redial occurs.
Entering an E-mail Address When using Internet Fax transmis- sion, specify the e-mail address in place of the fax number. Note You can enter up to 128 characters. Make sure that is displayed in the destination display column. ***FAX621.tif*** Note If it is not displayed, press Press [Manual].
Faxing Limitation Group Dial can be used for Memo- ry Transmission only; not Immedi- ate Transmission. If you specify Immediate Transmission in Group Dial, the " Try again after switching to memory trans- " message appears. missi on. When this happens, press [Exit], and then switch to Memory Trans- mission.
Note If you make a mistake, press the {Clear/Stop} key and try again. If you want to specify other des- tinations, press [Add Dest]. Press the {Start} key. Note If you press an incorrect Quick Dial key, press the {Clear/Stop} key, and then press the Quick Dial key you want.
Faxing Searching for a Destination Use this procedure to search through the destination lists for a particular destination. Search by Destination Name p . 34 “ S e a r c h b y D es t ina t i o n Name”...
Press the {OK} key. ***FAX631.tif*** A search progress starts, then search result appears. Note If no destination is matched for specified text, " Specified destination is not pro- " is displayed. Press grammed. [Exit] to return to the display of Select the destination name to specify using {U} or {T}.
Faxing Press the {OK} key. The specified destination is select- Note Press [Add Dest] to specify other destinations. You cannot specify destinations twice. If you try to, the “ destination has already been programmed. appears. Press [Exit] to return to the standby display.
Search by Fax Number Note The search returns only destina- tions whose beginnings match the entered fax number. Press [ ] to display ***FAX636.tif*** Press the {Search Destination} key. ABZ115S.eps Select [Search by Fax No.] using {U} or {T}. FAX629.tif Note If [Search by Fax No.] does not ap- is not selected in step A.
Faxing Select the number to specify us- ing {U} or {T}. ***FAX640.tif*** Press the {OK} key. T h e d e s t i n a t i o n w h i c h y o u searched is specified. Note Press [Add Dest] to specify other destinations.
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Press the {OK} key. ***FAX643.tif*** Search result appears. Note If no destination is matched for s p e c i f i e d e - m a i l a d d r e s s , " Specified destination is not programmed.
Faxing Reception There are two ways you can set up your machine to handle incoming calls: • Manual Reception (external tele- phone required) • Auto Reception Auto Switch In this mode, the machine rings a number of times. You can answer the call while the machine is ring- ing.
Select the reception mode using {U} or {T}, and then press the {OK} key. ***FAX645.tif*** The standby display appears. Note To cancel the selection, press the {Cancel} key. Receiving a Fax in Manual Reception Mode When the machine rings, pick up the handset of the external tele- phone.
3. Using Internet Fax Functions Internet Fax Functions The optional printer/scanner unit is required. This machine converts scanned document images to e-mail format and transmits the data over the Internet. The e-mail sent by this machine can be received by another Internet Fax ma- chine.
Using Internet Fax Functions Internet Fax Precautions • Internet Fax communicates with a server over a LAN. It cannot communicate directly with other parties. • If a transmission is not successful, this machine usually receives an e-mail er- ror notification. See p.99 “Server-Generated Error E-mail”, Facsimile Reference <Advanced Features>...
T.37 Full Mode This machine is T.37 full mode compatible. T.37 full mode is an international standard for Internet Fax transmission. (ITU-T announcement, RFC2532) When an Internet Fax communication is made between T.37 full mode compat- ible machines, the receiver side sends the return receipt (dispatched) in response to the reception confirmation request attached to the sent e-mail.
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Using Internet Fax Functions Note If the receiver is programmed as the simple mode machine or not pro- grammed in the Address Book, the receiver's reception capability cannot be registered. If you know the receiver's reception capability, you can set it manually. How- ever, this setting will be overwritten when the machine receives the return re- ceipt.
Transmitting Internet Fax Preparation You need to make System Settings beforehand. See “Setting Up the Machine on a Network”, Network Guide. This section describes how to scan a document into the memory and send it as e-mail. Specify the destination's e-mail address instead of fax number.
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Using Internet Fax Functions You can limit the size of transmit- ted e-mail messages. See p.68 “E- mail Settings”, Facsimile Reference <Advanced Features> . See p.56 “Received Images” for how e-mail is actually received by the computer when it is sent with mail options selected.
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D Press the {OK} key. The display returns to that of step A. Note If you press the {Cancel} key, entering a subject is canceled. The display returns to that of step A. To enter the programmed subject A Select [Attach Subject] using {U} or {T}, and then press the {OK} key.
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Using Internet Fax Functions The original can be placed ei- ther in the ADF or on the expo- sure glass, until the {Start} key is pressed. Reference p.13 “Placing Originals”. Select the scan settings you re- quire. Note In Internet Fax transmission, the original is scanned using "De- tail"...
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Press the {Start} key. This machine starts scanning the document into memory. The e- mail send operation starts after the scanning operation is complete. When scanning is complete, the Communicating indicator lights and transmission starts. Note With a large volume of docu- ment, it may take some time be- fore transmission starts.
Using Internet Fax Functions Confirming Reception When Return Receipt is set under “E- mail Options”, the receiver sends back a return receipt message. Once the return receipt message has been received, "OK" appears in the Result column of Journal, allowing the origi- nator to verify that the transmission has been received.
Canceling Internet Fax Transmission When fax and Internet Fax destina- tions are specified simultaneously, you can cancel sending using the same method. Note You cannot cancel a transmission once scanning is complete. Before the Original Is Scanned Use this procedure to cancel a trans- mission before pressing the {Start} key.
Using Internet Fax Functions Receiving Internet Fax You can receive e-mail documents by Internet Fax. There are two methods of receiving e- mail: Auto E-mail Reception and Manual E-mail Reception. Limitation E-mail with attachments other than TIFF-F format files cannot be received.
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Press the {Start} key. ***FAX656.tif*** ABZ106S.eps Accesses the server to check for e- mail. E-mail is in the server A Start printing and receiving in the memory. If the receiving is finished, the standby display appears. ***FAX657.tif*** E-mail is not in the server A Press [Exit].
Using Internet Fax Functions Received Images Here is an example of an Internet Fax message sent from this machine and re- ceived on a computer using Outlook e-mail software. The received image varies according to e-mail software. AAN052S.eps This E-mail was sent from "Head Office" (XXXX). Queries to: aaaa@abc.company.com E-mail transmitted without speci- fying a subject in “E-mail Options”.
Initial Settings and Adjustments You can send information to the other party when transmitting or receiving a fax message. This information is shown on the display of the other ma- chine and printed as a report. The fol- lowing information can be sent. Important You can confirm programmed set- tings from the User Parameter List.
Programming Note You can program up to 20 char- acters in Own Fax Number. Note When the Key Operator Code is programmed and turned on, user have to enter programmed the Key Operator Code (maximum 8 digit) to operate Key Operator Tools. This prevents unauthorized peo- ple from changing registration.
B Enter an Own Name, and then press the {OK} key. ***FAX067.tif*** Reference "Entering Text", General Set- tings Guide. Programming an Own Fax Number A Select [Own Fax Number] using {U} or {T}, and then press the {OK} key. FAX662.tif B Enter an Own Fax Number us- ing number keys, and then press the {OK} key.
Programming Select [Program Fax Information] us- ing {U} or {T}, and then press the {OK} key. FAX661.tif Select [Fax Header] using {U} or {T}, and then press the {OK} key. FAX662.tif Press the {Clear/Stop} key. ***FAX664.tif*** All characters are deleted. Enter the characters you want to program, and then press the {OK} key.
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Select [Program Fax Information] us- ing {U} or {T}, and then press the {OK} key. FAX661.tif Select [Fax Header] using {U} or {T}, and then press the {OK} key. FAX662.tif Press the {Clear/Stop} key. ***FAX663.tif*** All registered characters are delet- Note Press the {Cancel} key to cancel deleting.
Programming Programming Fax Numbers and E-mail addresses You can program fax destinations using Address Book Management in the Key Operator Tools menu under System Settings. You can also register the programmed fax numbers and e-mail addresses in a Group. Note When you try to return to the standby display after changing the contents of the Address Book, a message appears stating the destination list has been up- dated.
Adjusting the Volume You can change the volume of the fol- lowing sounds that the machine makes. On Hook Mode Heard when the {On Hook Dial} key is pressed. At Transmission Heard when the machine sends a message. At Reception Heard when the machine receives a message.
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Troubleshooting You can adjust the volume using {W} or {V}. ***FAX666.tif*** Note You can adjust the volume by seven levels. Press the {OK} key. Note Press the {Cancel} key to cancel setting and the display returns to that of step E. Press the {User Tools/Counter} key.
When {Facsimile} Key Is Lit in Red If this key is lit, press the key to enter the facsimile mode. Then, refer to the table below and take the appropriate action. ABZ119S.eps Problem A facsimile error has occurred. Out of paper A network error has occurred.
Troubleshooting When Toner Runs Out When the machine has run out of ton- er, the symbol appears on the display. Note that even if there is no toner left, you can still send fax messages. Important The number of communications, that have been executed after the toner has run out and that auto- matically-output Journal has not...
Error Messages and Their Meanings If there is an error, one of the following messages may appear on the display. If other message appears, follow the message. Message Put original back, check it and press Start key. Error occurred, and trans. was cancelled.
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Troubleshooting Message Check whether there are any network problems. [14-09] Check whether there are any network problems. [14-33] Check whether there are any network problems. [15-01] Check whether there are any network problems. [15-02] Check whether there are any network problems. [15-03] Causes and solutions E-mail transmission was refused by SMTP au-...
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Message Check whether there are any network problems. [15-11] Check whether there are any network problems. [15-12] -Out of paper display message If the paper tray runs out of paper, “ ” appears on the display, asking you to add more paper. [Exit].
Troubleshooting Solving Problems This table lists some common problems and their solutions. Problem Image background appears dirty when received at the other end. Images from the back page appear. Printed or sent image contains spots. Received image is too light. The machine failed to print re- ceived fax messages.
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Problem Causes and solutions When using On Hook Dial or If the machine fails to detect the size of the original when Manual Dial, " Receiving " the {Start} key is pressed, it appears and transmission is performs a receiving opera- not allowed.
Troubleshooting When Things Don't Go as Expected I Want... to cancel a Memory Transmis- sion. to cancel an Immediate Trans- mission. to cancel Internet Fax trans- mission. Limitation Canceling Internet Fax transmission is possible only during scanning. It is impossible during com- munication.
INDEX Adjusting the Volume At Dialing At Printing At Reception At Transmission On Hook Mode Attach Subject Authorized Reception Auto E-mail Reception Batch Transmission Broadcasting Broadcasting Sequence Chain Dial Control Panel CSI->Own Fax Number Destination List Destination Name Detail Display Display panel E-mail Address Entering a fax number...
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Quick Dial Specifying a destination Specifying a group of destinations Received Images Reception Auto Reception Manual Reception Registration Number Resolution Return Receipt RTI->Own Name Scan Settings Standard Switching the Reception Mode T.37 Full Mode Text Tone Toner Transmission Modes TTI->Fax Header User code...