Dyson V11 User Manual page 12

• Beware of sharp objects when checking for blockages.
• Clearing blockages is not covered by your guarantee.
• To check for blockages in the main body of your machine, remove the clear bin
following the instructions in the 'Emptying your clear bin' section and remove
any blockage.
• If you can't clear an obstruction from the cleaner head, you may need to remove the
brush bar. Use a coin to unlock the fastener, slide the brush bar out of the cleaner head
and remove the obstruction. Replace the brush bar and securely tighten the fastener.
Make sure it is fixed firmly before using your machine.
• This machine has carbon fibre brushes. Take care if coming into contact with them, as
they may cause minor skin irritation. Wash your hands after handling the brushes.
Washing your filter unit
To always get the best performance from your machine, it is important to regularly clean the
filters and check for blockages.
The LCD display will alert you when the filter unit needs washing. We recommend that you
wash your filter at least once a month or when your machine alerts you.
• Remove the filter unit by twisting it anticlockwise. Gently pull away from the machine.
• Tap the filter unit gently, to remove any excess dust and debris before washing it.
• Wash the filter unit in cold water only.
• Wash the pleated paper element of the filter unit first; hold the filter unit under
a cold water tap with the foam element downwards and run cold water over the
pleated paper.
• Wash the foam element of the filter unit next; hold the filter unit under a cold water tap
with the foam element downwards so that dirty water does not contaminate the pleated
paper element. Run cold water over the inside and outside of the foam element and
squeeze the foam gently to expel the dirt.
• Repeat washing both parts of the filter unit until the water runs clear.
• Gently shake the filter unit to remove any excess water and leave to drain with the foam
element end facing up.
• Leave the filter unit to dry completely in a dry environment with good airflow, for a
minimum of 24 hours.
• To refit, position the filter unit in place on the main body and twist clockwise until it
clicks into place.
The filter unit may require more frequent washing if vacuuming fine dust or if used mostly in
Boost mode.
Don't put any part of your machine in a dishwasher, washing machine, tumble dryer, oven,
microwave or near a naked flame.
Looking after your High torque cleaner head
• Turn the cleaner head upside down. Use a coin to turn the end cap a quarter
anticlockwise until it clicks into the unlocked position.
• Slide the brush bar out of the cleaner head.
• Remove any hair, carpet fibres or other debris from the brush bar.
• Slide the brush bar back into the cleaner head.
• Turn the end cap a quarter until it clicks into the locked position.
Looking after your Soft roller cleaner head
• Turn the cleaner head upside down. Use a coin to turn the end cap a quarter
anticlockwise until it clicks into the unlocked position.
• Rotate the end cap to the open position. Gently slide the main brush bar out of the
cleaner head.
• Remove the end cap from the main brush bar.
• Do not wash the end cap.
• Lift the small brush bar out of the cleaner head.
• Hold the brush bars under running water and gently rub to remove any lint or dirt.
• Stand the brush bars upright as shown. Leave to dry completely for a minimum of
24 hours.
• Before replacing, check that the brush bars are completely dry.
• Put the small brush bar back into position making sure it clicks into place.
• Reattach the end cap to the main brush bar.
• Slide the main brush bar into the cleaner head. Rotate the end cap to the
closed position.
• Close the fastener by turning it a quarter clockwise. Check that the fastener and brush
bars are all securely in place.
Charging and storing
• This machine will switch off if the battery temperature is below 10°C (50°F). This is
designed to protect the motor and battery. Do not charge the machine and then move
it to an area with a temperature below 10°C (50°F) for storage purposes.
• To help prolong battery life, avoid recharging immediately after a full discharge. Allow
to cool for a few minutes.
• Avoid using the machine with the battery flush to a surface. This will help it run cooler
and prolong battery run time and life.
Battery safety instructions
• If the battery needs replacing, please contact the Dyson Helpline.
• Use only the Dyson charger Part Number 217160 or 270576 for charging this
Dyson machine.
• Use only the Dyson battery Part Number 355983 for this Dyson machine. Other type of
batteries may explode, resulting in fire and causing injury to persons and damage.
Caution
The battery used in this machine may present a risk of fire or chemical burn if mistreated. Do
not short contacts, heat above 60°C (140°F), or incinerate. Keep away from children. Do not
disassemble and do not dispose of in fire.
Disposal information
• Dyson products are made from high grade recyclable materials.
Recycle where possible.
• The battery should be removed from the machine before disposal.
• Dispose of or recycle the battery in accordance with local ordinances or regulations.
• Dispose of the exhausted filter unit in accordance with local ordinances or regulations.
• This symbol indicates that this machine should not be disposed with your general
household waste. To prevent possible harm to the environment or human health from
uncontrolled waste disposal, recycle it responsibly to promote the sustainable reuse
of material resources. When this machine has reached the end of its serviceable
life, please take it to a recognised WEEE (Waste Electrical and Electronic Equipment)
collection facility such as your local civic amenity site for recycling. Your local authority
or retailer will be able to advise you of your nearest recycling facility.
12
Limited 2-year guarantee
Terms and conditions of the Dyson 2-year limited guarantee
What is covered
• The repair or replacement of your Dyson machine (at Dyson's discretion) if it is found
to be defective due to faulty materials, workmanship or function within two years of
purchase or delivery (if any part is no longer available or out of manufacture, Dyson
will replace it with a functional replacement part).
• Where this machine is sold outside of the EU, this guarantee will only be valid if the
machine is used in the country in which it was sold.
• Where this machine is sold within the EU, this guarantee will only be valid (i) if the
machine is used in the country in which it was sold or (ii) if the machine is used in
Austria, Belgium, France, Germany, Ireland, Italy, Netherlands, Spain or the United
Kingdom and the same model as this machine is sold at the same voltage rating in the
relevant country.
What is not covered
Dyson does not guarantee the repair or replacement of a product where a defect is the
result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
carelessness or operation or handling of the manual which is not in accordance with
the Dyson User manual.
• Use of the machine for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised agents.
• Blockages – please refer to the Dyson User manual for details on how to look for and
clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of the machine on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (where applicable).
If you are in any doubt as to what is covered by your guarantee, please contact the
Dyson Helpline.
Summary of cover
• The guarantee becomes effective from the date of purchase (or the date of delivery if
this is later).
• You must provide proof of (both the original and any subsequent) delivery/purchase
before any work can be carried out on your Dyson machine. Without this proof, any
work carried out will be chargeable. Keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property of Dyson.
• The repair or replacement of your Dyson machine under guarantee will not extend the
period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your
statutory rights as a consumer.
Important data protection information
When registering your Dyson machine:
• You will need to provide us with basic contact information to register your machine and
enable us to support your guarantee.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will
send you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you
share with us as defined by our privacy policies which are available on our website at
privacy.dyson.com.