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Ricoh Be-C1 Technical Bulletin

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Reissued: 19-Mar-12
Model:
Be-C1
RTB Reissue
The items bold and italics has been added.
Subject:
Firmware Release Note: Engine
From:
2nd PP Tech Service Sect., PP Tech Service Dept.
Classification:
This RTB has been issued to announce the firmware release information for the Engine.
Version
Program No.
1.57:04
D0465230K
1.56:04
D0465230J
1.55:04
D0465230H
1.54:04
D0465230G
1.53:04
D0465230F
1.52:04
D0465230E
1.51:04
D0465230D
Note: Definition of Availability of RFU via @Remote
"Available": The firmware can be updated via RFU or SD card.
"Not available": The firmware can only be updated via SD card.
Version
1.57:04
Other changes:
The occurrence conditions for SC305 (charger cleaner lock) were
optimized to further reduce unnecessary occurrences.
1.56:04
Symptoms corrected:
Part of the trailing edge of scanned images (Scanner, Copier) is missing.
1.55:04
Other changes:
The conditions for some SC errors were changed in order to eliminate
unnecessary occurrences.
1.54:04
Symptom corrected:
A white line appears along the mainscan direction about 2.7m from the leading
edge of the copy.
1.53:04
Minor changes applied to support use of the firmware on the Japanese domestic
model.
1.52:04
Symptom corrected:
(Copier, Printer): The image is deformed along the main scan direction or
sections of it are shifted out of position
1.51:04
1st Mass production
T
echnical
Troubleshooting
Mechanical
Paper path
Product Safety
October 2010 production
Modified Points or Symptom Corrected
B
ulletin
Date:
Prepared by:
Part information
Electrical
Transmit/receive
Other (Firmware)
Effective Date
April 2012 production
April 2011 production
August 2010 production
June 2009 production
April 2009 production
1st Mass production
No
19-Sep-08
.: RD046002f
F.Noguchi
Action required
Service manual revision
Retrofit information
Tier 2
Availability of RFU
Available
Available
Available
Available
Available
Available
Available
PAGE: 1/1

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Summary of Contents for Ricoh Be-C1

  • Page 1 PAGE: 1/1 Reissued: 19-Mar-12 Model: Date: Be-C1 19-Sep-08 .: RD046002f RTB Reissue The items bold and italics has been added. Subject: Prepared by: Firmware Release Note: Engine F.Noguchi From: 2nd PP Tech Service Sect., PP Tech Service Dept.
  • Page 2 PAGE: 1/1 Reissued: 03-Apr-14 Model: Date: Be-C1 19-Sep-08 .: RD046003c RTB Reissue The items in bold italics have been added. Subject: Prepared by: Firmware Release Note: LCDC (OpePanel) F.Noguchi From: 2nd PP Tech Service Sect., PP Tech Service Dept.
  • Page 3 PAGE: 1/1 Model: Date: Be-C1 19-Sep-08 .: RD046004 Subject: Prepared by: Firmware Release Note: Finisher1(JABARA) F.Noguchi From: 2nd Tech. Support Sec. Service Support Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 4 PAGE: 1/1 Model: Date: Be-C1 19-Sep-08 .: RD046005 Subject: Prepared by: Firmware Release Note: Finisher2(FOLDER) F.Noguchi From: 2nd Tech. Support Sec. Service Support Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 5 PAGE: 1/1 Reissued: 01-Sep-11 Model: Date: Be-C1 19-Sep-08 .: RD046007d RTB Reissue Version 1.04 has been added. Subject: Prepared by: Firmware Release Note: PS(PS3/PDF) F.Noguchi From: 2nd Overseas Tech Support Sec., 2nd PQM Dept. Troubleshooting Part information Action required...
  • Page 6 PAGE: 1/2 Reissued: 21-Nov-13 Model: Date: Be-C1 19-Sep-08 .: RD046008c RTB Reissue Version 1.03 has been added. Subject: Prepared by: Firmware Release Note: Net File(Network DocBox) F.Noguchi From: 2nd PP Tech Service Sect., PP Tech Service Dept. Classification:...
  • Page 7 PAGE: 2/2 Reissued: 21-Nov-13 Model: Date: Be-C1 19-Sep-08 .: RD046008c Version Modified Points or Symptom Corrected 1.01 Symptom corrected: 1. Job names that include the "%s" character prevent Web SmartDeviceMonitor from retrieving the MFP's job list. 2. Job names that include the "%s" character prevent the Document server from being accessed by the web service.
  • Page 8 PAGE: 1/2 Reissued: 23-Jun-11 Model: Date: Be-C1 19-Sep-08 .: RD046009d RTB Reissue Version 3.03 has been added. Subject: Prepared by: Firmware Release Note: Printer F.Noguchi From: 2nd Overseas Tech Support Sec., 2nd PQM Dept. Troubleshooting Part information Action required...
  • Page 9 PAGE: 2/2 Reissued: 23-Jun-11 Model: Date: Be-C1 19-Sep-08 .: RD046009d Version Modified Points or Symptom Corrected 3.02 The firmware has been updated in accordance with the launch of the VM Card Type M (D56801). Important: Upgrade this firmware together with the System/Copy firmware ver. 3.00.1 (D0465749).
  • Page 10 PAGE: 1/5 Reissued: 28-Jan-15 Model: Date: Be-C1 19-Sep-08 .: RD046010f RTB Reissue The items in bold italics were added. Subject: Prepared by: Firmware Release Note: GL2&TIFF-Filter Y.Okano From: 3rd PP Tech Service Sect., PP Tech Service Dept. Troubleshooting...
  • Page 11 PAGE: 2/5 Reissued: 28-Jan-15 Model: Date: Be-C1 19-Sep-08 .: RD046010f Firmware upgrade procedure <Ver.2.2.1 or later> ＜What you will need for the upgrade＞ VM card PC equipped with SD card slot ＜Procedure＞ 1. Download D3965741X.exe from the firmware download center.
  • Page 12 PAGE: 3/5 Reissued: 28-Jan-15 Model: Date: Be-C1 19-Sep-08 .: RD046010f IMPORTANT: When upgrading firmware from v2.2.1 to v2.2.9, make sure to use the following SD card: Part number: D3965217D Description: SD-Card: NTL: Exp Lot number: 1008~ (August, 2010) Lot No.
  • Page 13 PAGE: 4/5 Reissued: 28-Jan-15 Model: Date: Be-C1 19-Sep-08 .: RD046010f Version Modified Points or Symptom Corrected 2.2.12 Other changes: Running Web Print Tool on a client PC installed with Java 7 Update 51 or later version displays a security alert message.
  • Page 14 PAGE: 5/5 Reissued: 28-Jan-15 Model: Date: Be-C1 19-Sep-08 .: RD046010f Version Modified Points or Symptom Corrected 2.1.9 Other changes: Supports the use of the Synchro-cut feature with the HDI printer driver. Important: - To enable the use of this feature with the HDI driver, after installing this version, turn the Hard Clip setting OFF.
  • Page 15 PAGE: 1/1 Model: Date: Be-C1 19-Sep-08 .: RD046013 Subject: Prepared by: Firmware Release Note: Web Uapl F.Noguchi From: 2nd Tech. Support Sec. Service Support Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
  • Page 16 PAGE: 1/1 Reissued: 15-Mar-10 Model: Date: Be-C1 19-Sep-08 .: RD046014c RTB Reissue Version 1.13 has been added. Subject: Prepared by: F.Noguchi Firmware Release Note: GW1a-sub cpu(PowerSavingSys) From: 2nd Overseas Tech Support Sec., 2nd PQM Dept. Classification: Troubleshooting Part information...
  • Page 17 PAGE: 1/1 Reissued: 03-Apr-14 Model: Date: Be-C1 08-Oct-08 .: RD046015a RTB Reissue Version 1.05 has been added. Subject: Prepared by: Firmware Release Note: Language F.Noguchi From: 2nd PP Tech Service Sect., PP Tech Service Dept. Troubleshooting Part information...
  • Page 18 PAGE: 1/3 Model: Be-C1 Date: No.: RD046016 11-Mar-09 Subject: Prepared by: Printer SP Table: 1001 Bit Switch F.Noguchi From: 2nd Tech Support Sec. Service Support Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
  • Page 19 PAGE: 2/3 Model: Be-C1 Date: No.: RD046016 11-Mar-09 1001 Bit Switch Bit Switch 5 Show "Collate Type", "Staple Type" and Disabled Enabled "Punch Type" buttons on the operation panel. bit 0 If enabled, users will be able to configure a Collate Type, Staple Type, and Punch Type from the operation panel.
  • Page 20 PAGE: 3/3 Model: Be-C1 Date: No.: RD046016 11-Mar-09 1001 Bit Switch Bit Switch 8 bit 0 bit 1 bit 2 bit 3 bit 4 bit 5 bit 6 [PS]: Orientation Auto Detect Function Disable Enable Automatically chooses page orientations of PostScript jobs (Landscape or Portrait) based on the content.
  • Page 21 PAGE: 1/5 Reissued:30-Apr-09 Model: Date: No.: Be-C1 14-Apr-09 D046017a RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Touch panel problem F.Noguchi From: 2nd Tech Support Sec. Service Support Dept. Classification: Troubleshooting Part information...
  • Page 22 PAGE: 2/5 Model: Date: No.: Be-C1 14-Apr-09 RD046017 Touch Panel Replacement Procedure 1. Open and remove the operation panel unit (anchor screw x 3, screw x 1, connector x 1). Screw for Anchor screws grounding wire Connector Operation panel unit 2.
  • Page 23 PAGE: 3/5 Model: Date: No.: Be-C1 14-Apr-09 RD046017 3. Remove the LCD + touch panel from the operation panel cover. Note: The touch panel is attached to the LCD. Operation panel cover LCD + touch panel 4. Remove the old touch panel from the LCD.
  • Page 24 PAGE: 4/5 Model: Date: No.: Be-C1 14-Apr-09 RD046017 How to distinguish the new parts from the old parts New parts: Old parts: The tip of the electrode is white. The tip of the electrode is brown. 6. Reattach the LCD to the operation panel cover (screws x 12).

  • Page 25: Touch Panel Position Adjustment

    PAGE: 5/5 Model: Date: No.: Be-C1 14-Apr-09 RD046017 Touch Panel Position Adjustment Note: Do not use items [2] to [9] on the Self-Diagnostic Menu. These items are for design use only. 1. Press [Clear mode], press [1] [9] [9] [3], press [Clear] 5 times to open the Self- Diagnostics menu.
  • Page 26 PAGE: 1/2 Model: Date: No.: Be-C1 21-Apr-09 RD046018 Subject: Prepared by: NVRAM uploading/downloading F. Noguchi From: 2nd Tech Support Sec. Service Support Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 27 PAGE: 2/2 Model: Date: No.: Be-C1 21-Apr-09 RD046018 Description 4551 005 – 009 Scanner: Text DFU 4553 005 – 009 Scanner: Text/Photo DFU 4554 005 – 009 Scanner: Photo DFU 4555 005 – 009 Scanner: Drawing DFU 4565 005 –...
  • Page 28 PAGE: 1/3 Model: Date: No.: Be-C1 17-Jun-09 RD046019 Subject: Prepared by: FSM Correction F.Noguchi From: 2nd Tech Support Sec. Service Support Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 29 PAGE: 2/3 Model: Date: No.: Be-C1 17-Jun-09 RD046019 3) Use a pointed (not sharp) tool to press the upper left mark “o”. 4) Press the lower right mark when “o” shows. 5) Touch a few spots on the touch panel to make sure that the marker “+”...
  • Page 30 PAGE: 3/3 Model: Date: No.: Be-C1 17-Jun-09 RD046019 Add the following description for SP5193. Appendixes 8. Appendixes: SP Mode Tables 5193 External Controller Info. Settings Select the type of external controller [0 to 7/0] 0: None 1: EFI...
  • Page 31 PAGE: 1/1 Model: Date: 07-Aug-09 No.: Be-C1 RD046020 Subject: Prepared by: Firmware Release Note: Printer Controller RW-7140 F.Noguchi From: 2nd Tech Support Sec. Service Support Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...

  • Page 32: Troubleshooting

    PAGE: 1/1 Model: Date: No.: Be-C1 21-Jan-10 RD046021 Subject: Prepared by: LCD panel does not indicate F.Noguchi From: 2nd Overseas Tech Support Sec., 2nd PQM Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 33 PAGE: 1/2 Model: Date: No.: Be-C1 29-Jan-10 RD046022 Subject: Prepared by: PlotClient HDI for Printer Controller RW-7140 F.Noguchi From: 2nd Overseas Tech Support Sec., 2nd PQM Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 34 PAGE: 2/2 Model: Date: No.: Be-C1 29-Jan-10 RD046022 5. Go to your directory containing the update (RW-7140 PlotClient HDI). There are different versions for 32-bit OS and 64-bit OS. Please use the correct one according to the OS of your computer.
  • Page 35 PAGE: 1/3 Model: Date: No.: Be-C1 07-Jun-10 RD046023 Subject: Prepared by: SP1 Relase note for Printer Controller RW-7140 F. Noguchi From: 2nd Overseas Tech Support Sec., 2nd PQM Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 36 PAGE: 2/3 Model: Date: No.: Be-C1 07-Jun-10 RD046023 Firmware download/storage The RW-7140 Printer Controller firmware is divided into the following five files, due to the large size of the original file. Do the following when downloading and restoring the firmware: 1.
  • Page 37 PAGE: 3/3 Model: Date: No.: Be-C1 07-Jun-10 RD046023 SP1 Installation Procedure: Before updating the Printer Controller RW-7140, please make sure that all running applications are closed on your Plotbase computer. 1. Uninstall the LibCad from your Plotbase computer.
  • Page 38 The number of available MAC address codes used on Ricoh MFP/LPs has been depleted. Therefore, a new vendor code has been assigned to all affected models. The part number of the PCB used on the Be-C1 was changed as follows: Old Part...
  • Page 39 PAGE: 2/2 Reissued: 29-Jun-10 Model: Date: No.: Be-C1 25-Jun-10 RD046024a SmartDeviceMonitor for Client / DeskTopBinder SmartDeviceMonitor for Client Automatic protocol/port number specification does not work when adding the SmartDeviceMonitor port. Web Smart DeviceMonitor The device is detected as another vendor's product.
  • Page 40 PAGE: 1/1 Model: Date: No.: Be-C1 02-Jul-10 RD046025 Subject: Prepared by: Cloth Holder F.Noguchi From: 2nd Overseas Tech Support Sec., 2nd PQM Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 41 If the job contains a PictureName parameter consisted of more than 128 characters, problems such as reduced image size, mirror image, disappearing fonts might occur. 2.2.9 Support for Model Be-C1.5 (D154) 1st Mass production Firmware upgrade procedure for the GL2&TIFF-Filter: VM Card (D3965751x): Refer to next page.
  • Page 42 PAGE: 2/3 Reissued: 28-Jan-15 Model: Date: Be-C1/Be-C1.5 03-Sep-10 .: RD046026c RTB Reissue The items in bold italics have been corrected. Firmwares upgrade procedure 1. Download the most recent version to the PC. (File name) D3965751x.exe 2. Create new folder (for the TIFF/GL Filter) before you decompress the EXE files.
  • Page 43 PAGE: 3/3 Reissued: 28-Jan-15 Model: Date: Be-C1/Be-C1.5 03-Sep-10 .: RD046026c RTB Reissue The items in bold italics have been corrected. 13. Turn the machine main power ON. 14. Access UP mode and confirm that the firmware has been successfully upgraded.
  • Page 44 Product Safety Other (New option) Tier 2 This RTB explains the following information concerning the release of the VM Card Type M (D56801) for the Be-C1 (D046/D049): Supported SDK application Firmware and update procedure Supported firmware versions (mainframe, printer) Service parts information...
  • Page 45 PAGE: 2/5 Reissued: 27-Sep-10 Model: Date: No.: Be-C1 10-Sep-10 RD046027b Cut-in serial number Be-C1 MODEL NAME V/Hz DESTINATION CODE SERIAL NO. Aficio MP W5100 120/60 USA, Canada, S. America D046-17 V16010xxxxx Aficio MP W5100 220-240/50, 60 Europe, Asia, Oceania, etc...

  • Page 46: Installation

    PAGE: 3/5 Reissued: 27-Sep-10 Model: Date: No.: Be-C1 10-Sep-10 RD046027b Installation Important notes: 1) Make sure to upgrade the System/Copy and Printer firmware together. If only one is upgraded, the Printer function will not work. 2) The VM Card Type M includes the GL2/TIFF Filter v2.2.9 (D3965751).

  • Page 47: Firmware Upgrade Procedure

    PAGE: 4/5 Reissued: 27-Sep-10 Model: Date: No.: Be-C1 10-Sep-10 RD046027b Firmware upgrade procedure GL2/TIFF Filter: D3965751x Java VM v4 prn: D5685765x 1. Download the most recent version to the PC. File names: D3965751x.exe D5685765x.exe 2. Create new folders (one for the Java VM and one for the GL2/TIFF Filter) before you decompress the EXE files.
  • Page 48 PAGE: 5/5 Reissued: 27-Sep-10 Model: Date: No.: Be-C1 10-Sep-10 RD046027b Note: If the wrong drive name is entered and an error occurs, the firmware update will automatically be cancelled. 9. Wait for the machine to complete the firmware upgrade.
  • Page 49 2. Vulnerability to the re-negotiation of SSL/TLS. 3. Other minor bugs corrections. Other changes: 1. Kerberos certification corresponding to RC4-HMAC code form. 2. Support for Model Be-C1.5 (D154) 4.24.03 Symptom corrected: Remote Manager v2 may not be able to communicate with the device if it takes more than 1 minute to assign the device an IP address via DHCP.
  • Page 50 PAGE: 2/2 Reissued: 26-Jan-12 Model: Date: Be-C1/Be-C1.5 05-Nov-10 .: RD046028c Version Modified Points or Symptom Corrected 4.22.03 Fixed: 1. The SDK application may not load after turning the device on. 2. The JavaVM would not update the DNS server address after the initial cache, which could eventually prevent the SDK application and DNS server from communicating.
  • Page 51 PAGE: 1/2 Model: Date: No.: Be-C1 (USA only) 26-Nov-10 RD046029 Subject: Prepared by: Mercury Decal H.K. From: 2nd Overseas Tech Support Sec. 2nd PQM Dept Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 52 PAGE: 2/2 Model: Date: No.: Be-C1 (USA only) 26-Nov-10 RD046029 0~3mm Rating plate ±2mm Important: Clean the attachment surface with alcohol before you attach the label. Machines on which the decal has already been attached The decal does not need to be attached to the following machines.
  • Page 53 PAGE: 1/3 Reissued: 16-Dec-10 Model: Date: No.: Be-C1 10-Dec-10 RD046030a RTB Reissue The illustration of step 9 has been corrected. Subject: Prepared by: SP2 release note for Printer Controller RW-7140 F.Noguchi From: 2nd Overseas Tech Support Sec., 2nd PQM Dept.
  • Page 54 PAGE: 2/3 Reissued: 16-Dec-10 Model: Date: No.: Be-C1 10-Dec-10 RD046030a 5. Go to your directory containing the update (RW-7140 PlotClient HDI). There are different versions for 32-bit OS and 64-bit OS. Please use the correct one according to the OS of your computer.
  • Page 55 PAGE: 3/3 Reissued: 16-Dec-10 Model: Date: No.: Be-C1 10-Dec-10 RD046030a Note: The Version Number of Plotclient HDI in this release has a small error in the support information. Look at the version number after doing following steps: 1. Go to Control Panel and open “Add or remove software”...
  • Page 56 PAGE: 1/1 Model: Date: No.: Be-C1 28-Jun-11 RD046031 Subject: Prepared by: Printer Bit Switch F.Noguchi From: 2nd Overseas Tech Support Sec. 2nd PQM Dept Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 57 Symptom corrected: 1. SDK/J starting logo screen does not change. 2. Vulnerability to the re-negotiation of SSL/TLS. 3. Other minor bug corrections. Other changes: 1. Kerberos certification corresponding to RC4-HMAC code form. 2. Support for Model Be-C1.5 (D154) 4.24.03 Initial release...
  • Page 58 PAGE: 1/2 Model: Date: No.: Be-C1 29-Sep-11 RD046033 Subject: Prepared by: PlotClient HDI for Printer Controller RW-7140 F.Noguchi From: 2nd Overseas Tech Support Sec., 2nd PQM Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 59 PAGE: 2/2 Model: Date: No.: Be-C1 29-Sep-11 RD046033 5. Go to your directory containing the update (RW-7140 PlotClient HDI). There are different versions for 32-bit OS and 64-bit OS. Please use the correct one according to the OS of your computer.
  • Page 60 PAGE: 1/2 Model: Date: No.: Be-C1 10-Apr-13 RD046034 Subject: Prepared by: PlotClient HDI for Printer Controller RW-7140 F.Noguchi From: 2nd Tech Service Sect., PP Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 61 PAGE: 2/2 Model: Date: No.: Be-C1 10-Apr-13 RD046034 5. Go to your directory containing the update (RW-7140 PlotClient HDI). There are different versions for 32-bit OS and 64-bit OS. Please use the correct one according to the OS of your computer.
  • Page 62 PAGE: 1/2 Model: Date: No.: Model BE-C1/C1.5 24-Feb-14 RD046035 Subject: Prepared by: Memory increased to 2GB Y Kurohashi From: PP Technical Service Dept 2nd PP Technical Service Sect Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 63 PAGE: 2/2 Model: Date: No.: Model BE-C1/C1.5 24-Feb-14 RD046035...
  • Page 64 PAGE: 1/5 Model: Date: No.: Mo-C1,Be-C1,Be-C1.5,N-C3 1-Aug-14 RD046036 Subject: Prepared by: Accounting counter problem on @Remote embedded Y.Kurohashi machines From: 2nd Tech Service sect, PP Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 65 PAGE: 2/5 Model: Date: No.: Mo-C1,Be-C1,Be-C1.5,N-C3 1-Aug-14 RD046036 SOLUTION Production line: The bug was fixed in the following firmware. Firmware Model Version MPCW2200 D1245743F Ver.1.05 MPW7140 D0465749D Ver.3.04 MPW5100 System/ MPW7140en Copy D1545749C Ver.1.04 MPW5100en MPW3601 D0935605G Ver.3.07...
  • Page 66 PAGE: 3/5 Model: Date: No.: Mo-C1,Be-C1,Be-C1.5,N-C3 1-Aug-14 RD046036 Cut-in S/N Model Code D124-17 E084Q510077~ D124-57 MPCW2200SP D124-27 E084Q630001~ D124-67 D046-17 Discontinued MP W5100 D046-27 V1640600004~ D049-17 Discontinued MP W7140 D049-27 V1740700001~ MP W5100en D154-17 W814G600012~ MP W7140en D155-17...
  • Page 67 PAGE: 4/5 Model: Date: No.: Mo-C1,Be-C1,Be-C1.5,N-C3 1-Aug-14 RD046036 In the field: 1. Contact your sales staff and obtain details of your customer’s service contract (click, annual service, price, etc.) and check if the contract corresponds with the accounting counter setting on the device (SP5045-002).
  • Page 68 PAGE: 5/5 Model: Date: No.: Mo-C1,Be-C1,Be-C1.5,N-C3 1-Aug-14 RD046036 Example: Click charge contract in “5: square feet” Correct status (before SP5045-002 is falsely rewritten in meters) B&W Total counter indicates the total print volume of the month as 1085 square feet.