TP-Link Deco Troubleshooting Steps
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Also See for Deco:
- Quick installation manual (67 pages) ,
- User manual (30 pages) ,
- Quick installation manual (83 pages)
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Troubleshooting steps
General question about the Wi-Fi range of
Deco
Q1: What's the Wi-Fi range of the Deco?
Generally, each Deco model has a different Wi-Fi range, you can select a Deco model in the link,
and go to its Overview page to check the recommended range.
Please note Deco's range may vary based on characteristics of your house including, but not
limited to, its building materials, layout, interference, and Deco placement.
Q2: What is the recommended distance apart for each deco?
For the best experience, when wireless, the Deco unit should be no more than 50 feet apart of at
least another Deco. Depending on your home, this can vary. You can refer to this
link
to find a
suitable location for your Deco so that you can enjoy the best internet connection.
If your Deco units are all wired together via Ethernet, the space between Deco is a bit more
flexible.
Q3: How to improve the Wi-Fi range of Deco?
The Wi-Fi range of the Deco will be affected by wireless interference, physical impediments,
and the location of the Deco. To improve the Wi-Fi range, please pay attention to the following
tips.
1. Finding a place for your Deco that's higher up (e.g., bookcase, shelf, upstairs), which will
provide better coverage.
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Related Manuals for TP-Link Deco
Summary of Contents for TP-Link Deco
- Page 1 Q2: What is the recommended distance apart for each deco? For the best experience, when wireless, the Deco unit should be no more than 50 feet apart of at least another Deco. Depending on your home, this can vary. You can refer to this...
- Page 2 2. Move your Deco off the floor and away from walls and metal objects (such as metal file cabinets). Metal, walls, and floors will interfere with the wireless signals. The closer your Deco is to these obstructions, the greater the interference, and the weaker the connection.
- Page 3 2. For the best experience, when wireless, the connection between the Deco units should be good. When placing your Deco, please refer to the below steps to check the signal strength from the source Deco.
- Page 4 3. Place your Satellite Deco refer to the tips in the link for optimal performance. 4. If your house is designed with wired Ethernet, hardwiring your Decos is always an option. As we know, the wired connection is more stable and faster than the wireless connection. Thus, to provide a fast and reliable Wi-Fi network to your room, the wired connection is a good choice if it’s available.
- Page 5 3-5 minutes). If still no luck, go to Deco APP -> More -> Advanced -> IPv4 to check the WAN IP address of the Deco. If there is an IP address, but Deco has no internet access, refer to the...
- Page 6 The signal source and signal strength can be viewed in the Deco app. A: If the signal strength is okay (full bars or two bars), there is no need to move Deco units. However, if you have more than one satellite deco but only a specific satellite deco drops out, please try to swap the locations of the problematic deco and the working satellite Deco, and verify if the dropping issue happens on a specific location or specific Deco.
- Page 7 If the client device is unable to connect to the Wi-Fi, please try to disable fast roaming and Mesh Technology for the device on Deco App; if you are still unable to connect it, please try to enable the guest network without encryption to see if the specific device is able to connect the open guest network.
- Page 8 Case 4. LED status on all Deco units are solid white or green, but all client device drop out randomly 1) Identify the issue phenomenon such as Wi-Fi still showing connected but no internet access, or unable to connect Deco Wi-Fi anymore when the problem happens.