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Ricoh GR-C1 Technical Bulletin
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Ricoh GR-C1 Technical Bulletin

Ricoh GR-C1 Technical Bulletin

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Reissued: 29-Mar-12
Model:
GR-C1
RTB Reissue
The items in bold italics have been corrected.
Subject:
Firmware Release Note: (Java VM v10 for eDC)
From:
1st Tech Service Sect., MFP/Printer Tech Service Dept.
Classification:
This RTB has been issued to announce the firmware release information for the Java VM
v10 for eDC.
Version
10.04.02
D6405750H_edc
10.03.01
D6405750G_edc
10.02.00
D6405750F_edc
Note: Definition of Availability of RFU via @Remote
"Available": The firmware can be updated via RFU or SD card.
"Not available": The firmware can only be updated via SD card.
Version
10.04.02
Symptom corrected:
1. SC899 occurs when a user swipes a card on the card reader while the
device is in 'sleep' mode.
2. An "OutOfMemory" error occurs due to lack of device memory when
some programs are running.
3. SDK application installation infrequently results in the disappearance
of a previously installed SDK application if multiple embedded
programs are installed.
4. Garbled characters can be included in the fax "TSI" attribute if the fax is
handled by the Java VM. This can cause unexpected results for SDK
applications, such as file naming errors if using the "TSI" attribute for
naming metadata.
T
echnical
Troubleshooting
Mechanical
Paper path
Product Safety
Program No.
Modified Points or Symptom Corrected
B
ulletin
Date:
21-Mar-12
Part information
Electrical
Transmit/receive
Other (Firmware)
Effective Date
April 2012 production
March 2012 production
February 2012 production
PAGE: 1/2
No
.: RD117001b
Prepared by:
H. Tamaki
Action required
Service manual revision
Retrofit information
Tier 2
Availability of RFU
Not available
Not available
Not available

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Summary of Contents for Ricoh GR-C1

  • Page 1 PAGE: 1/2 Reissued: 29-Mar-12 Model: Date: GR-C1 21-Mar-12 .: RD117001b RTB Reissue The items in bold italics have been corrected. Subject: Prepared by: Firmware Release Note: (Java VM v10 for eDC) H. Tamaki From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 2 PAGE: 2/2 Reissued: 29-Mar-12 Model: Date: GR-C1 21-Mar-12 .: RD117001b Version Modified Points or Symptom Corrected 10.03.01 Symptom corrected: Even when the file type has been fixed at "PDF/A", other types of PDF files can be created. User codes and names are not displayed in the Job Log for jobs that involve scanning or plotting using an SDJ/J application.
  • Page 3 PAGE: 1/2 Reissued: 29-Mar-12 Model: Date: GR-C1 21-Mar-12 .: RD117002b RTB Reissue The items in bold italics have been corrected. Subject: Prepared by: Firmware Release Note: (Java VM v10 UpdateTool) H. Tamaki From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 4 PAGE: 2/2 Reissued: 29-Mar-12 Model: Date: GR-C1 21-Mar-12 .: RD117002b Version Modified Points or Symptom Corrected A time-out occurs in Muffling mode. Some of the login User IDs acquired by the application appear blank. 10. SC899 sometimes occurs at the conclusion of an SSL session.
  • Page 5 PAGE: 1/2 Reissued: 19-Jan-15 Model: Date: 27-Mar-12 .: RD117004h GR-C1 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Printer C. Shimaji From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 6 PAGE: 2/2 Reissued: 19-Jan-15 Model: Date: 27-Mar-12 .: RD117004h GR-C1 Version Modified Points or Symptom Corrected 1.08 Symptom corrected: The PS menu items "Paper Selection Method" and "Gray Reproduction" in the Basic Settings of Printer on Web Image Monitor are not displayed.
  • Page 7 PAGE: 1/2 Reissued: 04-Oct-16 Model: Date: 27-Mar-12 .: RD117005j GR-C1, GR-C1_8.5inch RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Firmware Release Note: Engine C. Shimaji From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 8 PAGE: 2/2 Reissued: 04-Oct-16 Model: Date: 27-Mar-12 .: RD117005j GR-C1, GR-C1_8.5inch Version Modified Points or Symptom Corrected 1.51:02 Symptom corrected: 1. Jam 60 (Paper exit sensor does not turn off) may occur due to a detection error by the fusing exit sensor.
  • Page 9 PAGE: 1/1 Reissued: 04-Jun-13 Model: Date: GR-C1 27-Mar-12 .: RD117006d RTB Reissue The items in bold italics have been added. Subject: Prepared by: Firmware Release Note: NetworkDocBox M.Saiki From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting...
  • Page 10 PAGE: 1/1 Reissued: 06-Jun-12 Model: Date: GR-C1 27-Mar-12 .: RD117007a RTB Reissue The items in bold italics have been corrected. Subject: Prepared by: Firmware Release Note: PowerSaving Sys K.Moriizumi From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 11 PAGE: 1/2 Reissued: 17-Oct-16 Model: Date: 27-Mar-12 .: RD117009i GR-C1 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Fax C. Shimaji From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 12 PAGE: 2/2 Reissued: 17-Oct-16 Model: Date: 27-Mar-12 .: RD117009i GR-C1 Version Modified Points or Symptom Corrected 06.00.00 Symptom corrected: Received fax files are not monitored by Auto Document Link and/or are not displayed using DeskTopBinder if both the Output Mode Switch Timer setting is enabled and the Reception File Processing "Store"...
  • Page 13 PAGE: 1/1 Reissued: 17-Oct-16 Model: Date: 27-Mar-12 .: RD117010d GR-C1 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: RemoteFax C.Shimaji From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 14 PAGE: 1/1 Reissued: 10-Nov-14 Model: Date: 27-Mar-12 .: RD117013d GR-C1 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: Web Uapl C. Shimaji From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 15 PAGE: 1/2 Reissued: 17-Oct-16 Model: Date: 27-Mar-12 .: RD117014g GR-C1 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: FCU C. Shimaji From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 16 PAGE: 2/2 Reissued: 17-Oct-16 Model: Date: 27-Mar-12 .: RD117014g GR-C1 Version Modified Points or Symptom Corrected 05.00.00 Symptom corrected: The machine may print out an incoming FAX without forwarding it, even though the SUB code has been set and the machine is being used as a forwarding station.
  • Page 17 PAGE: 1/1 Reissued: 13-Jan-15 Model: Date: 27-Mar-12 .: RD117015c GR-C1 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: PDF C. Shimaji From: 1st Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 18 PAGE: 1/1 Model: Date: GR-C1 27-Mar-12 .: RD117016 Subject: Prepared by: Firmware Release Note: PS3 K.Moriizumi From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 19 PAGE: 1/1 Model: Date: GR-C1 27-Mar-12 .: RD117017 Subject: Prepared by: Firmware Release Note: animation K.Moriizumi From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 20 PAGE: 1/1 Reissued: 17-Oct-14 Model: Date: 27-Mar-12 .: RD117019a GR-C1 Subject: Prepared by: Firmware Release Note: Bank_1 C. Shimaji From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 21 PAGE: 1/1 Reissued: 17-Oct-14 Model: Date: 27-Mar-12 .: RD117020a GR-C1 Subject: Prepared by: Firmware Release Note: Bank_2 C. Shimaji From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 22 PAGE: 1/1 Model: Date: GR-C1 27-Mar-12 .: RD117021 Subject: Prepared by: Firmware Release Note: Option PctBrdg K.Moriizumi From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 23 Symptom corrected: The image quality output from PCL5 data might be poor if the image was created by using certain applications, such as RICOH ProcessDirector. (GFPR#RE15030034) An SC899 error occurs when using the PCL6 driver to print a PDF from the Reader application in Windows 8.1.
  • Page 24 Reissued: 29-Mar-17 Model: Date: 27-Mar-12 .: RD117022g GR-C1/ GR-C1vw Version Modified Points or Symptom Corrected on the printout. 4. When printing an N-up PCL6 job by using a printer driver that is for Windows 8 or a later Windows operating system, some characters are missing.
  • Page 25 PAGE: 1/1 Reissued: 13-Jan-15 Model: Date: 27-Mar-12 .: RD117023b GR-C1 RTB Reissue The items in bold italics have been corrected or added. Subject: Prepared by: Firmware Release Note: RPCS C. Shimaji From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept.
  • Page 26 PAGE: 1/1 Reissued: 22-Mar-12 Model: Date: Al-C2, GR-C1, S-C5 20-Feb-12 .: RD129012a Subject: Prepared by: Firmware Release Note: PS3 Font T.Hirakawa From: 1st Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical...
  • Page 27 PAGE: 1/1 Reissued: 22-Mar-12 Model: Date: .: RD129020a Al-C2, GR-C1, S-C5 13-Jun-12 Subject: Prepared by: Firmware Release Note: PCL Font T.Hirakawa From: 1st Tech Service Sect., MFP/Printer Tech Service Dept Troubleshooting Part information Action required Classification: Mechanical Electrical...
  • Page 28 PAGE: 1/1 Model: Date: GR-C1, S-C5 02-Apr-12 .: RD117025 Subject: Prepared by: Firmware Release Note: Font EXP K.Moriizumi From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...

  • Page 29: Troubleshooting

    PAGE: 1/1 Model: Date: No.: GR-C1 23-Apr-12 RD117026 Subject: Prepared by: "Please wait" is displayed T.Kiyohara From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path...
  • Page 30 PAGE: 1/2 Model: Date: No.: GR-C1 28-May-12 RD117027 Subject: Prepared by: Difficulty removing the black toner bottle K. Moriizumi From: 3rd Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 31 PAGE: 2/2 Model: Date: No.: GR-C1 28-May-12 RD117027 2. With your finger, rotate the black toner bottle until the label on the cap faces up. Note: It may be easier to do this by removing the Cyan bottle first, and inserting your finger from that opening.
  • Page 32 PAGE: 1/1 Model: Date: No.: GR-C1 27-Jun-12 RD117028 Subject: Prepared by: Fusing Thermistor K. Moriizumi From: 3rd Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 33 PAGE: 1/1 Model: Date: No.: Model GR-C1 31-Jul-12 RD117031 Subject: Prepared by: SC492 T.Kiyohara From: 3rd Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 34 PAGE: 1/2 Model: Date: No.: GR-C1 26-Jul-12 RD117030 Subject: Prepared by: Multiple email notifications when fax is sent/received. H.Tamaki From: 1st Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...
  • Page 35 PAGE: 2/2 Model: Date: No.: GR-C1 26-Jul-12 RD117030 SOLUTION For Case 1: Update the FCU firmware to Ver. 04.00.00 (D6495570F) or later. For Case 2: Advise the customer to do the following: 1. Disconnect the LAN cable from the machine.
  • Page 36 SP can be set to “2” (do not display either dialog). The above two changes are effective from the following versions: Model Browser EXJS Specification version version version Model St-C5/GR-C1 1.04.0 1.03.00 2.03 Model Ap-C3/At-C3/Al-C2 2.00.0 1.11.0 2.01 Important: Do not use the following SP modes on versions older than the ones in the table above. If you do, errors may occur.
  • Page 37 PAGE: 1/1 Model: Date: No.: GR-C1 24-Aug-12 RD117033 Subject: Prepared by: Service manual correction (Printer SP and Scanner K. Moriizumi From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Troubleshooting Part information Action required Classification: Mechanical Electrical Service manual revision...

  • Page 38: Fax Option

    PAGE: 1/1 Model: Date: No.: GR-C1 27-Sep-12 RD117034 Subject: Prepared by: Service Manual Correction (Fax option) K. Moriizumi From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 39 PAGE: 1/7 Reissued:05-Nov-12 Model: Date: No.: GR-C1 18-Oct-12 RD117035a RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: The touch screen does not turn on T.Kiyohara From: 2nd Tech Service Sect., MFP/P Tech Service Dept.

  • Page 40: Update Procedure

    PAGE: 2/7 Reissued:05-Nov-12 Model: Date: No.: GR-C1 18-Oct-12 RD117035a Important: Make sure to update these firmware versions in order (version 1.18.1 first, and then 1.18.2). After the update, make sure that “D1171451_1.18.2” is displayed. Update Procedure Task Important Notes...
  • Page 41 PAGE: 3/7 Reissued:05-Nov-12 Model: Date: No.: GR-C1 18-Oct-12 RD117035a Insert the SD This is the same SD card from Step 1-1. The main power switch card into the should still be OFF. lower slot. Turn the After a short interval, the part number and version...
  • Page 42 PAGE: 4/7 Reissued:05-Nov-12 Model: Date: No.: GR-C1 18-Oct-12 RD117035a Turn the After turning the main power switch OFF, make main power sure that the Main Power indicator (blue) turns off. switch OFF. Turn the After a short interval, the part number and version...
  • Page 43 PAGE: 5/7 Reissued:05-Nov-12 Model: Date: No.: GR-C1 18-Oct-12 RD117035a Turn the After turning the main power switch OFF, make main power sure that the Main Power indicator (blue) turns off. switch OFF. Remove the SD card from the slot.
  • Page 44 PAGE: 6/7 Reissued:05-Nov-12 Model: Date: No.: GR-C1 18-Oct-12 RD117035a Touch "System SP". Enter Push "7", "8", "0", "1", "2", “5", "5", and then “#", in SP7801-255. that order. Make sure that the part number and version of the...
  • Page 45 PAGE: 7/7 Reissued:05-Nov-12 Model: Date: No.: GR-C1 18-Oct-12 RD117035a Touch the Return to the SP mode home screen. #Exit” button on the panel twice. Touch the Return to the Home screen. #Exit” button. Turn the After turning the main power switch OFF, make main power sure that the Main Power indicator (blue) turns off.
  • Page 46 PAGE: 1/1 Model: Date: 19-Oct-12 .: RD117036 GR-C1 Subject: Prepared by: Firmware Release Note: LCDC version up tool T.Kiyohara From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 47 PAGE: 1/1 Model: Date: 02-Nov-12 .: RD117037 GR-C1 Subject: Prepared by: Firmware Release Note: aics T.Kiyohara From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
  • Page 48 PAGE: 1/1 Model: Date: No.: Model GR-C1 21-Dec-12 RD117038 Subject: Prepared by: HDD Bracket T.Kiyohara From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 49 PAGE: 1/2 Model: Date: No.: Model GR-C1 31-Jan-13 RD117040 Subject: Prepared by: White line T.Kiyohara From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive...
  • Page 50 PAGE: 2/2 Model: Date: No.: Model GR-C1 31-Jan-13 RD117040 2. Remove the screws (2) and connector. 3. Slide the PCDU as shown. 4. Rotate the upper gear 180 degrees (a half turn) counterclockwise, as shown. Important: If the gear feels heavy/tight when you rotate it, do not rotate it any more.
  • Page 51 echnical ulletin PAGE: 1/1 Model: Date: No.: GR-C1SP Controller Option 23-Jan-14 RD117041 Subject: Prepared by: Prts Catalog Correction_HDD Blacket K.Kunimatsu From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 52 PAGE: 1/1 Model: Date: No.: GR-C1 27-Jan-14 RD117042 Subject: Prepared by: Part Catalog Correction_ARDF Spring Clutch K.Kunimatsu From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
  • Page 53 PAGE: 1/1 Model: Date: 14-Feb-14 .: RD117043 GR-C1 Subject: Prepared by: Firmware Release Note: Option Netware M.Saiki From: 2nd Tech Service Sect., MFP/Printer Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
  • Page 54 PAGE: 1/2 Model: Date: No.: GR-C1 22-Apr-14 RD117044 Subject: Prepared by: Cannot pull out the paper tray unit Recovery method K.Kunimatsu From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical...
  • Page 55 PAGE: 2/2 Model: Date: No.: GR-C1 22-Apr-14 RD117044 2. Lift up the machine and push the tray from underneath [A] toward the operator side (toward the right in the photo).
  • Page 56 PAGE: 1/1 Reissued:1-Sep-14 Model: Date: No.: GR-C1 29-Aug-14 RD117046a RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: Service manual correction: SC220-01,03 Chihiro Shimaji From: 1st Tech Service Sect., MFP/P Tech Service Dept.
  • Page 57 PAGE: 1/1 Model: Date: No.: GR-C1 29-Aug-14 RD117047 Subject: Prepared by: Service Manual Correction: Maintenance Tables Chihiro Shimaji (PCDU) From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision...
  • Page 58 PAGE: 1/1 Model: Date: No.: GR-C1 11-Aug-14 RD117045 Subject: Prepared by: Point-to-Point correction: Duplex Harness Chihiro Shimaji From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
  • Page 59 PAGE: 1/4 Model: Date: No.: GR-C1 16-Sep-14 RD117048 Subject: Prepared by: Cannot pull out the paper tray unit Recovery method K.Kunimatsu From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical...
  • Page 60 PAGE: 2/4 Model: Date: No.: GR-C1 16-Sep-14 RD117048 SOLUTION Prodiction Line This issue is solved by installing the countermeasure part. Countermeasure Part (D1962849) Old part Description Q’ty New part number number D1172849 BRACKET:PIN:STRETCH:TRAY: 1 - 1 D1962849 PEEN TAPPING SCREW - M3X8 n –...
  • Page 61 PAGE: 3/4 Model: Date: No.: GR-C1 16-Sep-14 RD117048 In the MIF Please refer to Recovering procedure below. 1. Remove the screw and the pin originaly installed [A]. And then attach the countermeasre part [B]. 2. Secure the three screws.

  • Page 62: Recovery Method

    PAGE: 4/4 Model: Date: No.: GR-C1 16-Sep-14 RD117048 RECOVERY METHOD Do the following procedure. 1. Pull out the the paper tray as far as possible. 2. Lift up the machine and push the tray from underneath [A] toward the operator side...
  • Page 63 PAGE: 1/6 Model: Date: No.: GR-C1 17-Oct-14 RD117049 Subject: Prepared by: Jam004 K.Kunimatsu From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path Transmit/receive Retrofit information...
  • Page 64 PAGE: 2/6 Model: Date: No.: GR-C1 17-Oct-14 RD117049 [A] (Symptom) [B] (Normal) SOLUTION Production line: The shape of the ADF feed unit was changed as shown below. Note: - The areas in yellow were cut away to prevent interference.
  • Page 65 PAGE: 3/6 Model: Date: No.: GR-C1 17-Oct-14 RD117049 Cut-in S/N The ADF feed unit modification described above was applied to machines in production from the following serial numbers. Model Griffin-C1 D117-17 W794P300163 D117-27 W794P301156 D117-29 W794P303153 D118-17 W804P700235...
  • Page 66 PAGE: 4/6 Model: Date: No.: GR-C1 17-Oct-14 RD117049 Procedure 1. Remove the paper feed unit. 2. Remove the separation guide plate. * If you knock down the lock lever (the red frame) in the direction of the red arrow, you can lift the separation guide plate.
  • Page 67 PAGE: 5/6 Model: Date: No.: GR-C1 17-Oct-14 RD117049 4. Replace the separation cushion (with P/N D6063119) OR, cut off the portion of the Mylar that is sticking out. If replacing the separation cushion: Important: Do not simply reattach the same cushion. Be sure and replace it with a new one.
  • Page 68 PAGE: 6/6 Model: Date: No.: GR-C1 17-Oct-14 RD117049 5. Confirm the following:  Make sure the paper does not catch on the Mylar in the feed area.  Make sure the Mylar does not slide under the separation pad holder when you attach the holder [B].
  • Page 69 PAGE: 1/5 Reissued: 15-Apr-15 Model: Date: No.: GR-C1 27-Nov-14 RD117050b The items in bold italics were added. RTB Reissue Subject: Prepared by: Troubleshooting for yellow/Magenta Misalignment or Chihiro Shimaji Not printed From: 1st Tech Service Sect., MFP/P Tech Service Dept.
  • Page 70 PAGE: 2/5 Reissued: 15-Apr-15 Model: Date: No.: GR-C1 27-Nov-14 RD117050b 2. Loosen the screw on the right laser unit for yellow/magenta (circled in red in the photo), and then re- tighten it. Note: This will move the laser unit back to the correct position.
  • Page 71 PAGE: 3/5 Reissued: 15-Apr-15 Model: Date: No.: GR-C1 27-Nov-14 RD117050b Permanent solution Production line: - Four ribs were added to the exit cover, in order to prevent the laser unit from moving. - A seal was attached to the mainframe, in order to prevent noise generated from the additional ribs.
  • Page 72 PAGE: 4/5 Reissued: 15-Apr-15 Model: Date: No.: GR-C1 27-Nov-14 RD117050b D1171064 ～ D1171064 In the field: Replace the exit cover and attach the seal to the machine, as shown above. CUT-IN SERIAL NUMBERS: Product name: Model D117-17 W795P103830...
  • Page 73 PAGE: 5/5 Reissued: 15-Apr-15 Model: Date: No.: GR-C1 27-Nov-14 RD117050b D118-17 W805P200001 D118-19 W805P300136 D118-27 W805P100407 D118-29 W805P100806 D118-21 W805P200804 D168-27 E135P100001...
  • Page 74 1. Make sure the customer has received the English language Operating Instructions O/I) shown in the page 8 - 10. Important: For installations in the EU market, make sure this is the Ricoh-genuine O/I. 2. Tell the customer to read the “Notes for Administrators: Using this Machine in a Network Environment Compliant with IEEE Std.
  • Page 75 PAGE: 2/10 Model: Date: No.: GR-C1 23-Jan-13 RD117039 3. Enable the HDD Encryption Unit. ------------------------------------------------------------------------------------------------------------------------ Enabling the Encryption Settings ------------------------------------------------------------------------------------------------------------------------ This must be specified by the machine administrator. Use the following procedure to enable the encryption settings at initial set up, or after encryption settings have been canceled and settings must be made again.
  • Page 76 PAGE: 3/10 Model: Date: No.: GR-C1 23-Jan-13 RD117039 3.4 Press [Machine Data Encryption Settings]. If the setting to be specified does not appear, press [ ▼ next]. 3.5 Press [Encrypt]. 3.6 Select the [Format All Data] to reset all of the data.
  • Page 77 PAGE: 4/10 Model: Date: No.: GR-C1 23-Jan-13 RD117039 3.7 Press the [Start] key. 3.8 Hand the customer the printout of the encryption key. 3.9 Press [OK]. 3.10 Press [Exit]. 3.11 Press [Exit]. 3.12 Press the [User Tools/Counter] key.
  • Page 78 5 Install the HDD Option Type C305. ------------------------------------------------------------------------------------------------------------------------ Installation Procedure for HDD Option Type C305 ------------------------------------------------------------------------------------------------------------------------ Install the HDD Option Type C305. For the detailed installation procedure, see "HDD Option Type C305 (D656)" in "2.Installation", Model GR-C1 Machine Codes: D117/D118 Field Service Manual.
  • Page 79 PAGE: 6/10 Model: Date: No.: GR-C1 23-Jan-13 RD117039 6. Make sure that App2Me is NOT installed. If the App2Me is installed, that machine will NOT be a CC-certified machine. In this case, turn off the machine main power, remove the VM card containing App2Me from slot 2, and then give the VM card to the customer.
  • Page 80 PAGE: 7/10 Model: Date: No.: GR-C1 23-Jan-13 RD117039 Firmware versions with which the Griffin-C1 first achieved CC-CERTIFICATION: (December 2012) Firmware Name: Version: Firmware Number: System/Copy 1.08 D1175421J Network Support 12.25.3 D1175430E 03.00.00 D1175424E RemoteFax 01.03.00 D1175425C NetworkDocBox 1.00...
  • Page 81 ・D118-7524 Notes for Administrators: Using this Machine in a Network Environment Compliant with IEEE Std. 2600.1 -2009 CD-ROMs ・D118-7576 Manuals MP C305SP/MP C305SPF/Aficio MP C305SP/MP C305SPF Printer/Scanner Drivers and Utilities ・D118-7570A RICOH Aficio MP C305SP/MP C305SPF LANIER MP C305SP/MP C305SPF SAVIN MP C305SP/MP C305SPF...
  • Page 82 ・D118-7523 Notes for Administrators: Using this Machine in a Network Environment Compliant with IEEE Std. 2600.1 -2009 CD-ROMs ・D118-7576 Manuals MP C305SP/MP C305SPF/Aficio MP C305SP/MP C305SPF Printer/Scanner Drivers and Utilities ・D118-7571A RICOH Aficio MP C305SP/MP C305SPF MP C305SP/MP C305SPF infotec MP C305SP/MP C305SPF...
  • Page 83 ・D118-7524 Notes for Administrators: Using this Machine in a Network Environment Compliant with IEEE Std. 2600.1 -2009 CD-ROMs ・D118-7576 Manuals MP C305SP/MP C305SPF/Aficio MP C305SP/MP C305SPF Printer/Scanner Drivers and Utilities ・D118-7572A RICOH Aficio MP C305SP/MP C305SPF Gestetner MP C305SP/MP C305SPF LANIER MP C305SP/MP C305SPF...
  • Page 84 PAGE: 1/9 Reissued: 9-Oct-15 Model: Date: No.: GR-C1 14-Jan-15 RD117051b RTB Reissue The items in bold italics were added. Subject: Prepared by: Toner replacement alert do not disappear/SC361 K.Kunimatsu From: 1st Tech Service Sect., MFP/P Tech Service Dept.
  • Page 85 PAGE: 2/9 Reissued: 20-Mar-15 Model: Date: No.: GR-C1 14-Jan-15 RD117051b Cause 2: Symptom that occurred with time The same as the initial symptom, except that in addition to PCDU replacement, it occurs only after the machine has been used for a while (not right away).
  • Page 86 PAGE: 3/9 Reissued: 20-Mar-15 Model: Date: No.: GR-C1 14-Jan-15 RD117051b SOLUTION Production line Cause 1: Initial symptom The PCDU was modified so that even with variations in production, the shutter will open when the unit is installed. Cut-in S/N <PCDU>...
  • Page 87 PAGE: 4/9 Reissued: 20-Mar-15 Model: Date: No.: GR-C1 14-Jan-15 RD117051b Cause 2: Symptom occurring with time Cut-in S/N <Housing>  The toner housing modification described above was applied to machines in production from the following serial numbers Model...
  • Page 88 PAGE: 5/9 Reissued: 20-Mar-15 Model: Date: No.: GR-C1 14-Jan-15 RD117051b In the field How to isolate the symptom Check SP7-803-002～005 when this issue occurred. SP7-803 PM counter display -002 Page: PCU: K -003 Page: PCU: C -004 Page: PCU: M...
  • Page 89 PAGE: 6/9 Reissued: 20-Mar-15 Model: Date: No.: GR-C1 14-Jan-15 RD117051b Cause 1: Initial symptom Replace the target color’s toner hopper and check the PCDU installation procedure. Toner hopper Description D1173302 TONER HOPPER:TONER SUPPLY:BK:ASS'Y D1173303 TONER HOPPER:TONER SUPPLY:COL:ASS'Y Important: PCDU installation procedure When PCDU is installed or reinstalled, please be careful of the following.
  • Page 90 PAGE: 7/9 Reissued: 20-Mar-15 Model: Date: No.: GR-C1 14-Jan-15 RD117051b Cause 2: Symptom occurring with time If the sponge peels off from the molded part of the housing, cut off the peeling part of the sponge. Note: Cut the sponge with attention to the following measurements. Because if you overcut the sponge, a hole in the molded part which is sealed by the sponge may become exposed.
  • Page 91 PAGE: 8/9 Reissued: 20-Mar-15 Model: Date: No.: GR-C1 14-Jan-15 RD117051b Note: Although the P/N is not changed, all of the previous parts at regional SPCs have already been changed to countermeasure parts. If the symptom recurs after replacing the toner housing Replace the following 5 items as a set.
  • Page 92 PAGE: 9/9 Reissued: 20-Mar-15 Model: Date: No.: GR-C1 14-Jan-15 RD117051b Note:  For the GR-C2, the toner hopper was modified as shown below. The Mylar highlighted in red was added to improve the toner agitation power.  This change reduces the occurrence of symptoms that develop over time.
  • Page 93 PAGE: 1/1 Model: Date: No.: GR-C1 06-Feb-15 RD117052 Subject : Manual Revision: SP3110 Prepared by: Chihiro Shimaji From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
  • Page 94 PAGE: 1/2 Model: Date: No.: GR-C1 6-Mar-15 RD117053 Subject: Prepared by: Transfer/Separation Unit mylar damage K.Kunimatsu From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
  • Page 95 PAGE: 2/2 Model: Date: No.: GR-C1 6-Mar-15 RD117053 SOLUTION Production Line The molded part which has cutouts was modified to the following shape (flat shape). Before After (flat shape) Old part Description Q’ty New part number number D1176203 D1186204...
  • Page 96 PAGE: 1/1 Model: Date: No.: GR-C1 24-Mar-15 RD117054 Subject : Manual Revision: SC452 Prepared by: Chihiro Shimaji From: 1st Tech Service Sect., MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical Electrical Service manual revision Paper path...
  • Page 97 Tier 2 Service Manual Revision Please delete the ‘Scanner Test Mode’ section from your FSM, because the GR-C1 is not equipped with the function to print out the SBU test pattern. 6. Troubleshooting > Scanner Test Mode > SBU Test Mode...
  • Page 98 PAGE: 1/3 Reissued: 24-Mar-16 Model: Date: No.: GR-C1 19-Oct-15 RD117056b RTB Reissue The items in bold italics were corrected or added. Subject: Prepared by: SC502 troubleshooting and parts information K Kunimatsu From: Field Quality Management Group1, FQM Dept.
  • Page 99 PAGE: 2/3 Reissued: 24-Mar-16 Model: Date: No.: GR-C1 19-Oct-15 RD117056b Method 2: Replace the following parts as a set for higher durability. Old part New part Description Note number number Q’ty Q’ty 1 LEVER:RISE:PRESSURE:PEEN D5732721 D5732723 2 LEVER:AUXILIARY...
  • Page 100 PAGE: 3/3 Reissued: 24-Mar-16 Model: Date: No.: GR-C1 19-Oct-15 RD117056b Washer (p/n: H5192415) attaches here. Production line Paper bank modification described in Method 2 was applied to machines in production from the following serial number. Model D573-17 E035Z300001...
  • Page 101 PAGE: 1/1 Reissued: 22-Dec-15 Model: Date: No.: GR-C1 16-Oct-15 RD117057b RTB Reissue The areas outlined in red in the photos were corrected. Subject: Prepared by: Manual correction - Caution note on PSU replacement A.Ishida From: 2nd Tech Service Sec., MFP/P Tech Service Dept.
  • Page 102 Service Manual Revision Delete the following instructions on “Downloading Stamp Data.” This section is unnecessary because GR-C1 is not equipped with the stamp function. Location in the Service Manual: Top Page > Main Chapters > System Maintenance > Downloading Stamp Data...

  • Page 103: Timer Settings

    PAGE: 1/1 Model: Date: No.: GR-C1 30- Nov-15 RD117059 Subject Manual correction : Timer Settings Prepared by: Yasutaka Yamada From: 2nd Tech Service Sect., MFP/P Tech Service Dept. Classification: Part information Action required Troubleshooting Electrical Service manual revision...
  • Page 104 PAGE: 1/1 Reissued: 1-Mar-16 Model: Date: No.: GR-C1 19-Feb-16 RD117060a RTB Reissue The items in bold italics ware added. Subject: Prepared by: DO NOT install Engine firmware v1.53.02 K.Kunimatsu From: Field Quality Management Group1, FQM Dept. Classification: Troubleshooting...
  • Page 105 PAGE: 1/3 Model: Date: 6-Apr-17 No.: RD117061 GR-C1 Subject: Prepared by: Manual Correction: Procedure of Installing Anti- Norito Yasuda condensation Heater (MainFrame) From: 2st Tech Service Sec. MFP/P Tech Service Dept. Classification: Troubleshooting Part information Action required Mechanical...
  • Page 106 PAGE: 2/3 Model: Date: 6-Apr-17 No.: RD117061 GR-C1 b) 2. Installation > Anti-condensation Heater (Mainframe) > Installation Procedure (P.102-104) 6. PSU Fan (P.308)
  • Page 107 PAGE: 3/3 Model: Date: 6-Apr-17 No.: RD117061 GR-C1...

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