HP Dragonfly Folio Maintenance And Service Manual
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HP Dragonfly Folio Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP Dragonfly Folio

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under bound by the terms of the HP End User License Not all features are available in all editions license. The terms HDMI, HDMI High-Definition Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.

  • Page 4: Table Of Contents

    Electrostatic discharge information..........................26 Generating static electricity ............................26 Preventing electrostatic damage to equipment .....................27 Personal grounding methods and equipment ......................27 Grounding the work area ............................28 Recommended materials and equipment.......................28 Cleaning your computer ..............................29 Enabling HP Easy Clean (select products only) .......................29...
  • Page 5 Backing up information and creating recovery media ....................77 Using Windows tools for backing up ........................77 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......77 Restoring and recovering your system ...........................77 Creating a system restore ............................78 Restoring and recovery methods ..........................78...
  • Page 6 Accessing HP PC Hardware Diagnostics Windows....................84 Accessing HP PC Hardware Diagnostics Windows from HP Support Assistant ..........84 Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) ....85 Downloading HP PC Hardware Diagnostics Windows .....................85 Downloading the latest HP PC Hardware Diagnostics Windows version from HP .........85 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store........85...
  • Page 7 Multiformat codec engines: 2 Display 34.3 cm (13.5 in), IPS, ultrawide viewing angle (UWVA), touch screen, Corning® Gorilla® Glass 7, HP Eye Ease WUXGA+ (1920 × 1280), sRGB 100%, BrightView Touch, 400 nits WUXGA+, Antiglare Touch, sRGB 100%, 400 nits WUXGA+, BrightView Touch, HP Sure View Reflect integrated privacy screen, sRGB 100%, 1000 nits 3k2k (3000 ×...

  • Page 8: 1  Product Description

    Bang & Olufsen Quad stereo speakers Integrated dual top-edge microphones Discrete amplifiers Camera, IR (infrared), 8 MP, 100° ultrawide viewing angle, HP Camera Privacy Key Wireless Wireless Local Area Network (WLAN) (onboard, not removable) Intel AX211 Wi-Fi® 6E Bluetooth® 5.2 WLAN Intel AX211 Wi-Fi 6E Bluetooth 5.2 vPro WLAN...
  • Page 9 Product components and their descriptions (continued) Category Description Ports Audio-out (headphone)/audio-in (microphone) combo jack (2) USB Type-C® power connectors and Thunderbolt™ ports with HP Sleep and Charge Sensors Hall sensor Accelerometer + Gyroscope + eCompass Ambient light sensor Adaptive color sensor...
  • Page 10 Table 1-1 Product components and their descriptions (continued) Category Description Operating system Windows® 11 Pro Windows 11 Enterprise available with a Volume Licensing Agreement) Windows 11 Pro Education Windows 11 Home Windows 11 Home Single Language Windows 11 Pro Windows 10 Pro (available through downgrade rights from Windows 11 Pro) FreeDOS Serviceability End user replaceable parts...

  • Page 11: 2  Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...
  • Page 12 For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ■ Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 13: Display

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...

  • Page 14: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. ■ Keyboard area Keyboards can vary by language.

  • Page 15: Touchpad Components

    Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. Using an external mouse, click the Touchpad button. If you are not using an external mouse, press the key repeatedly until the pointer rests on the touchpad button.
  • Page 16 Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off.

  • Page 17: Special Keys

    Special keys Use the illustration and table to identify the special keys. Table 2-6 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys.

  • Page 18: Bottom

    Table 2-6 Special keys and their descriptions (continued) Component Description Power key When the computer is off, press the key briefly to turn on ● the computer. When the computer is on, press the key briefly to initiate ● Sleep. When the computer is in the Sleep state, press the key ●...

  • Page 19: Labels

    Your service label will resemble one of the examples shown below. Refer to the illustration that most closely matches the service label on your computer. Table 2-8 Service label components Component Serial number Product ID HP product name Labels...

  • Page 20: Using A Sim Card (Select Products Only)

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.

  • Page 21: Inserting A Nano Sim Card

    Inserting a nano SIM card To insert a nano SIM card, follow these steps. Turn off the computer by using the Shut down command. Position the computer display-side up on a flat surface. Press in gently on the SIM card access tray to disengage the SIM lock, and the tray will pop out of the slot (1).

  • Page 22: 3  Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 23 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display panel NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover with keyboard (includes thermal grease and replacement antennas) NOTE: For a detailed list of country codes, see Top cover with keyboard on page...

  • Page 24: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Intel Core i7-1265U processor and 16 GB of system memory N20727-xxx ● Intel Core i7-1265U processor and 16 GB of system memory (OSR) N20726-xxx ● Intel Core i5-1245U processor and 16 GB of system memory N20723-xxx ●...
  • Page 25 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel WUXGA, antiglare N23302-001 WUXGA, BrightView N23304-001 WUXGA, privacy N23303-001 OLED N23305-001 Camera module N23306-001 Hub board FHD models N22937-001 OLED models N22938-001 Touch control board N22944-001 Display cable (included in Display Cable Kit) N22930-001...

  • Page 26: Miscellaneous Parts

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number Models with an antiglare display N22923-001 Models with a BrightView display N22924-001 Metal back cover for hinge arm N22925-001 Hinge arm cover N22926-001 Hinge arm support bracket (available in the Bracket Kit) N22931-001 (10) Hinge Kit...
  • Page 27 HP Thunderbolt 120 W G4 dock with cable M97105-001 HP Thunderbolt 120 W G4 dock cable M88058-001 HP Thunderbolt 280 W G4 dock with combo cable M97106-001 HP Thunderbolt 280 W G4 dock cable M88059-001 HP USB-C dock with cable...
  • Page 28 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Japan L22330-001 North America L22319-001 The People's Republic of China L21930-001 South Africa L22325-001 South Korea L22328-001 Switzerland L22324-001 Taiwan L22329-001 Thailand L22326-001 Thailand (bundle, conventional) M85418-001 Thailand (bundle) M85421-001 The United Kingdom...
  • Page 29 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Argentina L19357-002 Australia L19358-002 Denmark L19360-002 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002 India L19363-002 Israel L19362-002 Italy L19364-002 Japan L19365-002 North America L19367-002 People's Republic of China L19368-002...
  • Page 30 Table 3-3 Miscellaneous part descriptions and part numbers (continued) Component Spare part number South Korea 231216-015 Switzerland 150304-015 Taiwan 393312-008 Thailand 285052-013 United Kingdom 100613-021 Chapter 3  Illustrated parts catalog...

  • Page 31: 4  Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P0 screwdriver ●...

  • Page 32: Electrostatic Discharge Information

    Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the ● computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, ●...

  • Page 33: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity Relative humidity Event Walking across carpet 7,500 V 15,000 V 35,000 V Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing dual in-line packages (DIPs) from plastic tube 400 V...

  • Page 34: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity: Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 35: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 36: Packaging And Transporting Guidelines

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 37 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 38 Path to access information Component and diagnosis information, failure To locate diagnosis information and actions: detection, and required action Go to http://www.hp.com/go/techcenter/pcdiags. Select Get Support. Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4  Removal and replacement procedures preliminary requirements...

  • Page 39: 5  Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 40 Loosen the bottom cover: Open the display to approximately 110° so there is slack in the cover where it wraps over the back of the computer. Use a tool (1) to release the cover plugs from the inside of the cover on both ends of the computer, and then remove the plugs (2).

  • Page 41: Solid-State Drive

    The leather cover extends around the back of the computer and onto the bottom cover. Push the outside edges of the leather cover at an angle from the outside toward the inside to release the sides of the cover, and then push the middle of the cover off the computer. Loosen the five captive Torx T5 screws (1), and then insert a tool into one of the slots on the bottom edge of the cover and lift the tool to release the cover (2).

  • Page 42: 256 Gb, Pcie-4 × 4, Tlc

    Table 5-2 Solid-state drive descriptions and part numbers (continued) Description Spare part number 512 GB, PCIe-4 × 4, TLC M17436-005 512 GB, PCIe-3 × 4, TLC L85360-001 512 GB, PCIe-4 × 4, TLC, self-encrypting drive (SED) M52031-005 256 GB, PCIe-4 × 4, TLC M52025-005 256 GB, PCIe-4 ×...

  • Page 43: Magnetic Pen Slot

    Slide the sleeve off the solid-state drive to remove it. Remove the Mylar from both sides of the solid-state drive. Install the Mylar on a new drive. To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. Magnetic pen slot To remove the magnetic pen slot, use this procedure and illustration.

  • Page 44: Sim Board

    Disconnect the battery cable from the system board (see Battery on page 42). Remove the magnetic pen slot: Remove the Phillips M2.0 × 3.0 screw (1) that secures the magnetic pen slot to the computer, and then ■ slide the slot out of the computer (2). To install the magnetic pen slot, reverse this procedure.

  • Page 45: Wwan Module

    Lift the side of the board up to approximately 20°, and then pull the board out from under the USB bracket (4). To install the SIM board, reverse this procedure. NOTE: When replacing the SIM board, be sure to insert the board under the USB bracket. WWAN module To remove the WWAN module, use this procedure and illustration.
  • Page 46 Remove the tape from the connectors on the module (1). Loosen the two captive screws from the right fan (2). Carefully disconnect the antenna cables from the connectors on the module (3). Peel the gray conductive tape off the module (4). You can leave the tape connected to the connector. Remove the Phillips M1.6 ×...

  • Page 47: Wireless Charging Module

    To install the WWAN module, reverse this procedure. NOTE: Be sure to tighten the two screws on the right fan after installing a WWAN module. Wireless charging module To remove the wireless charging module, use this procedure and illustration. Table 5-6 Wireless charging module description and part number Description Spare part number...

  • Page 48: Battery

    Pull the wireless charger into the computer to remove it (6). To install the wireless charging module, reverse this procedure. Battery To remove the battery, use this procedure and illustration. Table 5-7 Battery description and part number Description Spare part number Battery, 4 cell, 53 Whr (includes insulators) M90788-005 WARNING!
  • Page 49 WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 50: Bottom Speakers

    When installing a battery, be sure to install the insulators on the top and bottom of the battery as shown in the following illustration. To install the battery, reverse the removal procedures. Bottom speakers To remove the bottom speakers, use this procedure and illustration. Table 5-8 Bottom speakers description and part number Description...

  • Page 51: Transfer Board

    Remove the speakers from the computer (4). To install the bottom speakers, reverse this procedure. NOTE: When installing the speakers, be sure rubber washers are installed in the screw holes in the speakers. Transfer board To remove the transfer board, use this procedure and illustration. Table 5-9 Transfer board description and part number Description...

  • Page 52: Touchpad

    Use a tool to release the board from the computer (5). The board is secured with adhesive. To install the transfer board, reverse this procedure. Touchpad To remove the touchpad, use this procedure and illustration. Table 5-10 Touchpad description and part number Description Spare part number Touchpad...

  • Page 53: Heat Sink

    Remove the three Phillips M2.0 × 2.0 screws (3) that secure the touchpad to the computer. NOTE: To avoid damaging the display, lift the computer off the display before removing the touchpad. Because you have to rotate the top of the touchpad up at an angle during removal, the bottom can pivot down and damage the display if the touchpad is sitting directly on top of the display.
  • Page 54 Loosen the eight captive Phillips screws (2) that secure the heat sink and fans to the computer. Remove the antenna cable from the tape and clips around the right fan (3). Lift the left side of the heat sink up to approximately 45°, and then pull it to the left and out of the computer.

  • Page 55: Top Speakers

    Top speakers To remove the top speakers, use this procedure and illustration. Table 5-12 Top speakers description and part number Description Spare part number Speakers N22946-001 Before removing the top speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 33).

  • Page 56: System Board And Audio Jack

    Use a tool to release each speaker from the computer (3). To install the top speakers, reverse this procedure. System board and audio jack To remove the system board and audio jack, use these procedures and illustrations. Table 5-13 System board and audio jack descriptions and part numbers Description Spare part number System board (includes integrated processor)
  • Page 57 Table 5-13 System board and audio jack descriptions and part numbers (continued) Description Spare part number Audio jack N31280-001 Before removing the system board and audio jack, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 33).
  • Page 58 Remove the four Phillips M2.0 × 4.0 screws (1). NOTE: To avoid damage to the computer, be sure to note screw sizes and locations so you can correctly install the correct screws when installing the board. Remove the USB bracket (2). Remove the two Phillips M2.0 ×...

  • Page 59: Antenna Barrel

    With the audio jack and cable connected to the system board (1), lift the left side of the system board up (2), and then pull the system board with the audio back attached toward the left and out of the computer (3).
  • Page 60 Table 5-14 Antenna barrel description and part number Description Spare part number Antenna barrel (WWAN) N22928-001 Antenna barrel (WLAN) N22927-001 Bumpers (included in Rubber Kit) N22933-001 Before removing the antenna barrel, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 33).

  • Page 61: Wireless Antennas And Cables

    Wireless antennas and cables To remove the wireless antennas and cables, use this procedure and illustration. Table 5-15 Wireless antennas and cables description and part number Description Spare part number Wireless antennas and cables (aux2) N22921-001 Wireless antennas and cables (aux3) N22922-001 Before removing the wireless antennas and cables, follow these steps: Prepare the computer for disassembly (see...

  • Page 62: Top Cover With Keyboard

    Top cover with keyboard The top cover with keyboard remains after removing all other spare parts from the computer. In this section, the first table provides the main spare part number for the top cover with keyboards. The second table provides the country codes.
  • Page 63 Open the computer (1), and then flip the display so that it faces away from the keyboard (2). Remove the rubber plugs from the left and right sides of the bottom edge of the display (1). NOTE: There are eight pieces of tape you must remove to remove the display panel. Under the plugs, use tweezers to grasp and pull the end of the display panel tape out from behind the left and right sides of the panel.
  • Page 64 The following illustration shows tape locations. In this step, you are removing the tape shown by callout 1. Remove the rubber plug from the middle of the bottom edge of the display (1). Note that tape routes to the left and right from the middle plug. Use tweezers to grasp the tape, and then while turning the tweezers, wrap the tape around the tweezers from the left side of the panel (2) as you continue to pull the tape out from behind the display panel (4).
  • Page 65 around the tweezers from the right side of the panel (3) as you continue to pull the tape out from behind the display panel (4). NOTE: After you grasp the tape with the tweezers, do not pull the tape. Instead, roll the tape around the tweezers while keeping them in the same location.
  • Page 66 Use tweezers (2) to grasp and pull the end of the tape out from behind the top right of the panel so that it is perpendicular to the panel (3). While turning the tweezers, wrap the tape around the tweezers as you continue to pull the tape out from behind the display panel (4). You must pull the tape multiple times before it is completely removed.
  • Page 67 tweezers as you continue to pull the tape out from behind the display panel (4). You must pull the tape multiple times before it is completely removed. The following illustration shows tape locations. In this step, you are removing the tape shown by callout 4.
  • Page 68 The following illustration shows tape locations. In this step, you are removing the tape shown by callout 5. Chapter 5  Removal and replacement procedures for authorized service provider parts...
  • Page 69 Separate the panel from the display and place it next to the display rear cover. Disconnect the panel cables by removing the tape from the left connector (1). Rotate the locking lever (2). Pull the cable out of the connector (3). Remove the foil tape from the right two connectors (4).
  • Page 70 N23303-001: WUXGA, privacy N23305-001: OLED When installing a display panel, eight pieces of tape secure the panel. The following illustration shows their locations. NOTE: The tape is double sided, with plastic covering both sides. Be sure to pull the plastic backing off the bottom when installing the tape onto the display rear cover and off the top when installing the display panel.
  • Page 71 Install tape at the left bottom bezel location (1) and the right bottom bezel location (2) as shown in the following illustration. When installing the tape, first place the tape in the bottom corners (3) of the display and work your way toward the middle. Install tape at the following locations: (1) Top left bezel, starting at right side and working left and down (2).
  • Page 72 To install a display panel, insert the top two corners of the display panel into the display rear cover (1), and then rotate the panel down into place in the cover (2). To secure the panel to the tape, press down along the right and left sides and across the bottom of the panel (1).
  • Page 73 Peel the board off the inside of the display rear cover (2). The board is secured with adhesive. The touch control board is available as spare part number N22944-001. To remove the mid frame from the display rear cover: Remove the 6 Phillips 1.4 × 2.2 screws from the bottom edge of the frame (1). Remove the 18 Phillips 1.4 ×...
  • Page 74 To remove the camera module from the display rear cover: Disconnect the two cables from the ZIF connectors on the camera module (1). Roll the module up to release it (2). The module is secured with adhesive. The camera module is available as spare part number N23306-001. To remove the hub board from the display rear cover: Peel the tape off the connectors (1).
  • Page 75 Remove the four Phillips M 2.0 × 2.0 screws (1), and then remove the board (2). When installing a hub board, be sure a thermal pad is installed under the board as shown in the following illustration. The hub board is available as spare part number N22937-001 for models with FHD panels and N22938-001 for models with OLED panels.
  • Page 76 Release the board from the display (2). To remove the display cables from the display rear cover: Remove the hinge cover. Chapter 5  Removal and replacement procedures for authorized service provider parts...
  • Page 77 Peel the tape off the connectors (1). Remove the two Phillips M 2.0 × 3.0 screws (2) from the bracket, and then remove the bracket (3). Disconnect the cables that were under the bracket (4). Loosen the four Philips M2.0 × 2.0 screws (1) from the system board. Lift the board up slightly (2), and then pull the cables out through the holes in the board (3).

  • Page 78: Display Assembly

    After all parts are removed, the metal back cover for the hinge arm remains. The metal back cover for the hinge arm is available in the Bracket Kit as spare part number N22925-001. Reverse this procedure to install the display panel. Display assembly To remove the display assembly, use these procedures and illustrations.

  • Page 79: Display Hinges

    Disconnect the battery cable from the system board (see Battery on page 42). Remove the system board (see System board and audio jack on page 50). Remove the antenna barrel (see Antenna barrel on page 53). Remove the display assembly: To remove the display assembly: ■...
  • Page 80 Remove the display hinges: NOTE: To avoid damaging the display, place the panel on soft material during disassembly. To remove the hinges: Position the removed display panel as shown in the following illustration. Release the edge of the Mylar (1), and then peel the large piece of Mylar off the display enclosure (2).
  • Page 81 Remove the 18 Phillips 1.4 × 1.5 screws that are located under the removed Mylar. Rotate the enclosure over to access the hinges. Remove the Mylar from the screws on both hinges (1). Remove the four Phillips 2.0 × 3.0 screws (1) from each hinge. Display hinges...
  • Page 82 Lift the plates (2), and then pull the hinges out from under the plates (3). The hinges are available as spare part number N22935-001 for FHD displays and N26147-001 for OLED displays. To remove the hinge arm support brackets, use a tool to release the brackets from the computer. The brackets are secured with adhesive.

  • Page 83: 6  Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the type ■...

  • Page 84: Creating A System Restore

    Recovering using HP Recovery media You can use HP Recovery media to recover the operating system and drivers that were installed at the factory. On select products, you can create recovery media on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 85: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, which is the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 86: 7  Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 87: Updating The Bios

    Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 88: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...

  • Page 89: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 90: 8  Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 91: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu: Select the Start button, and then select All apps.

  • Page 92: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 93: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 94: Downloading Remote Hp Pc Hardware Diagnostics Uefi

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.

  • Page 95: 9  Specifications

    Specifications This chapter provides specifications for your computer system. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric...

  • Page 96: Solid-State Drive Specifications

    Table 9-2 Display specifications (continued) Metric U.S. Resolution 3000 × 2000 (3k2k) 1920 × 1280 (WUXGA+) Surface treatment BrightView Antiglare Brightness 400 nits 1000 nits (privacy panel) Viewing angle UWVA Backlight WLED Solid-state drive specifications This section provides specifications for your solid-state drives. Table 9-3 Solid-state drive specifications 256 GB*...

  • Page 97: 10  Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 98 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.

  • Page 99: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical managed solely by the Controller.
  • Page 100 A utility must be used Computer Setup (BIOS) or for writing data to this a custom utility. memory and is available on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions.

  • Page 101: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 102 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 103: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled.

  • Page 104: 11  Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 105: 12  Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V AC to 120 V AC, or from 220 V AC to 240 V AC. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 106 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 107: Index

    20 changing using the f9 subcomponents 18 spare part numbers 20 prompt 82 display back cover HP PC Hardware Diagnostics UEFI boot order, changing 79 illustrated 20 downloading 87 bottom cover spare part numbers 20 failure ID code 86...
  • Page 108 USB flash drive 78 serial number 13 description 3 recovery media 77 service 13 ports creating using HP Cloud Recovery wireless certification 13 product description 3 Download Tool 77 WLAN 13 USB Type-C power connector and creating using Windows...
  • Page 109 (top) cables 55 illustrated 17 USB Type-C power connector and wireless charging module 41 spare part numbers 17 Thunderbolt port with HP Sleep WWAN module 39 speaker (bottom) and Charge, identifying 6 removing personal data from spare part numbers 17...

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