Resolving A Low Battery Level; Resolving A Low Battery Level When External Power Is Available; Resolving A Low Battery Level When No Power Source Is Available; Resolving A Low Battery Level When The Computer Cannot Exit Hibernation - HP 597Y5EA User Manual

The computer takes the following actions for a critical battery level:
If Hibernation is disabled and the computer is on or in the Sleep state, the computer remains briefly in the
●
Sleep state and then shuts down and loses any unsaved information.
If Hibernation is enabled and the computer is on or in the Sleep state, the computer initiates Hibernation.
●

Resolving a low battery level

You can quickly resolve low battery level conditions.

Resolving a low battery level when external power is available

Connect one of the following to the computer and to external power.
AC adapter
●
Optional docking device or expansion product
●
Optional power adapter purchased as an accessory from HP
●

Resolving a low battery level when no power source is available

Save your work and shut down the computer.

Resolving a low battery level when the computer cannot exit Hibernation

When the battery level is low and you cannot bring the computer out of Hibernation, connect the AC adapter.
1. Connect the AC adapter to the computer and to external power.
2. Exit Hibernation by pressing the power button.

Factory-sealed battery

To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in
the HP Support Assistant app (select products only).
1. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support
Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select Fixes & Diagnostics, select Check your battery, and then select Launch. If HP Battery Check
indicates that your battery should be replaced, contact support.
The battery[ies] in this product cannot be easily replaced by users themselves. Removing or replacing the
battery could affect your warranty coverage. If a battery is no longer holding a charge, contact support.

Running on external power

For information about connecting to external power, see the Setup Instructions poster provided in the
computer box.
36 Chapter 6 Managing power