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HP 597Y5EA User Manual

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User Guide
SUMMARY
This guide provides information about components, network connection, power management, security, backing up,
and more.

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Summary of Contents for HP 597Y5EA

  • Page 1 User Guide SUMMARY This guide provides information about components, network connection, power management, security, backing up, and more.
  • Page 2 Intel, Celeron, and Pentium are trademarks bound by the terms of the HP End User License Not all features are available in all editions of Intel Corporation or its subsidiaries in Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Processor configuration setting (select products only) Important information about processor configurations. IMPORTANT: Select products are configured with an Intel® Pentium® N35xx/N37xx series or a Celeron® N28xx/N29xx/N30xx/N31xx series processor and a Windows® operating system. If your computer is configured as described, do not change the processor configuration setting in msconfig.exe from 4 or 2 processors to 1 processor.

  • Page 5: Table Of Contents

    Using the wireless controls............................17 Airplane mode key ............................17 Operating system controls ..........................17 Connecting to a WLAN..............................18 Using HP Mobile Broadband (select products only) ....................18 Using eSIM (select products only)..........................19 Using GPS (select products only)..........................19 Using Bluetooth wireless devices (select products only)..................19 Connecting Bluetooth devices .........................20...
  • Page 6 Using the Power icon and Power Options........................34 Running on battery power...............................34 Using HP Fast Charge (select products only)......................34 Displaying battery charge............................35 Finding battery information in HP Support Assistant (select products only)............35 Conserving battery power ............................35 Identifying low battery levels..........................35 Resolving a low battery level...........................36 Resolving a low battery level when external power is available ..............36...
  • Page 7 Downloading a BIOS update ..........................50 Installing a BIOS update...........................50 10 Using HP PC Hardware Diagnostics ...........................52 Using HP PC Hardware Diagnostics Windows (select products only) ................52 Using an HP PC Hardware Diagnostics Windows hardware failure ID code ............52 Accessing HP PC Hardware Diagnostics Windows....................52...
  • Page 8 Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive ..............55 Downloading the latest HP PC Hardware Diagnostics UEFI version ...............55 Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products only) ..55 Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............56 Downloading Remote HP PC Hardware Diagnostics UEFI ..................56...
  • Page 9 Legislation and regulations .............................67 Useful accessibility resources and links ..........................67 Organizations................................67 Educational institutions............................67 Other disability resources............................68 HP links ..................................68 Contacting support ................................68 Index ......................................69...

  • Page 11: Getting Started

    Update or purchase antivirus software. See Using antivirus software on page ● Access HP Support Assistant app—For quick online support, open the HP Support Assistant app (select ● products only). HP Support Assistant optimizes computer performance and resolves problems using the latest software updates, diagnostic tools, and guided assistance.
  • Page 12 *You can find your HP Limited Warranty located with the user guides on your product and/or on the CD or DVD provided in the box. In some countries or regions, HP might provide a printed warranty in the box. For countries or regions where the warranty is not provided in printed format, you can request a copy from http://www.hp.com/go/orderdocuments.

  • Page 13: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Locating hardware To find out what hardware is installed on your computer, select the Search icon in the taskbar, type device manager in the search box, and then select the Device Manager app.
  • Page 14 Table 2-1 Right-side components and their descriptions (continued) Component Description Blinking amber: The AC adapter is disconnected and the ● battery has reached a low battery level. Amber: The AC adapter is connected and the battery is ● charging. Off: The battery is not charging. ●...

  • Page 15: Left Side

    Left side Identify the components on the left side of the computer. NOTE: Refer to the illustration that most closely matches your computer. Table 2-2 Left-side components and their descriptions Component Description HDMI port Connects an optional video or audio device, such as a high­ definition television, any compatible digital or audio component, or a high-speed High-Definition Multimedia Interface (HDMI) device.

  • Page 16: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Search icon in the taskbar, type HP ▲ Documentation in the search box, and then select HP Documentation.

  • Page 17: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 18: Touchpad Settings

    Touchpad settings Learn how to adjust touchpad settings. Adjusting touchpad settings Use these steps to adjust touchpad settings and gestures. Select the Search icon in the taskbar, type touchpad settings in the search box, and then press enter. Choose a setting. Turning on the touchpad Follow these steps to turn on the touchpad.

  • Page 19: Lights

    Lights Identify the lights on the computer. NOTE: Refer to the illustration that most closely matches your computer. Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters.
  • Page 20 Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon in the taskbar, type Sign-in options in the search box, and follow the on-screen instructions.

  • Page 21: Special Keys

    Table 2-6 Button, vent, and fingerprint reader and their descriptions (continued) Component Description Swipe down across the fingerprint reader. See Using ▲ Windows Hello (select products only) on page 46 details. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 22: Action Keys

    Table 2-7 Special keys and their descriptions (continued) Component Description When the computer is in Hibernation, press the button ● briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information. If the computer has stopped responding and shutdown procedures are ineffective, press and hold the power button down for at least 10 seconds to turn off the computer.
  • Page 23 Table 2-8 Action keys and their descriptions (continued) Icon Description Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Opens the “How to get help in Windows” webpage. Switches the screen image between display devices connected to the system.

  • Page 24: Bottom

    Bottom Identify the bottom components. Table 2-9 Bottom components and their descriptions Component Description Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.
  • Page 25 Table 2-10 Service label components Component Serial number Product ID HP product name and model number Table 2-11 Service label components Component HP product name Model number Product ID Serial number Warranty period Table 2-12 Service label components Component HP product name...
  • Page 26 Table 2-12 Service label components (continued) Component Product ID Serial number Regulatory labels—Provide regulatory information about the computer. ● Wireless certification labels—Provide information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use. Chapter 2 Getting to know your computer...

  • Page 27: Connecting To A Network

    The WLAN device in your computer communicates with a wireless router or a wireless access point. HP Mobile Broadband Module—Gives you wireless connectivity over a wireless wide area network ● (WWAN), a much larger area. Mobile network operators install base stations (similar to cell phone towers) throughout large geographic areas, effectively providing coverage across entire states, regions, or even countries.

  • Page 28: Connecting To A Wlan

    Wi-Fi hotspots. You might need the HP Mobile Broadband Module IMEI number, MEID number, or both to activate mobile broadband service. The number might be printed on a label located on the bottom of your computer, inside the battery bay, under the service door, or on the back of the display.

  • Page 29: Using Esim (Select Products Only)

    Some computers include a SIM card that is preinstalled. If the SIM card is not preinstalled, it might be included with the HP Mobile Broadband documents provided with your computer, or the mobile network operator might provide it separately from the computer.

  • Page 30: Connecting Bluetooth Devices

    Mouse ● External keyboard ● Connecting Bluetooth devices Before you can use a Bluetooth device, you must establish a Bluetooth connection. Select the Search icon in the taskbar, type bluetooth in the search box, and then select Bluetooth and other devices settings. Enable Bluetooth, if it is not already enabled.
  • Page 31 Connecting to a wired network—LAN (select products only)

  • Page 32: Enjoying Entertainment Features

    Enjoying entertainment features Use your HP computer as an entertainment hub to socialize via the camera, enjoy and manage your music, and download and watch movies. Or, to make your computer an even more powerful entertainment center, connect external devices like a monitor, projector, TV, speakers, or headphones.

  • Page 33: Connecting Headsets

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this document: Select the Search icon in the taskbar, type HP Documentation in the search box, and then select HP ▲ Documentation. To connect wireless headphones to your computer, follow the device manufacturer's instructions.

  • Page 34: Connecting A Displayport Device Using A Usb Type-C Cable (Select Products Only)

    Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product.

  • Page 35: Connecting Video Devices Using An Hdmi Cable (Select Products Only)

    Connecting video devices using an HDMI cable (select products only) HDMI (high-definition media interface) cables connect high-definition devices for enhanced audio and video. Connecting a high-definition TV or monitor using HDMI To see the computer screen image on a high-definition TV or monitor, connect the high-definition device according to the instructions.

  • Page 36: Turn On Hdmi Audio

    Be sure that the external device is connected to the correct port on the computer, using the correct cable. Follow the device manufacturer's instructions. For information about using your USB Type-C features, go to http://www.hp.com/support, and follow the instructions to find your product.
  • Page 37 Connect one end of the USB Type-C cable to the USB Type-C port on the computer. Connect the other end of the cable to the external device. Connecting devices to a USB Type-C port (select products only)

  • Page 38: Navigating The Screen

    Navigating the screen Depending on your computer model, you can navigate the computer screen using one or more methods. Use touch gestures directly on the computer screen. ● Use touch gestures on the touchpad. ● Use an optional mouse or keyboard (purchased separately). ●...

  • Page 39: Two-Finger Slide (Touchpad And Precision Touchpad)

    Zoom in by placing two fingers together on the touchpad zone or touch screen and then moving your ● fingers apart. Two-finger slide (touchpad and precision touchpad) Place two fingers slightly apart on the touchpad zone and then drag them up, down, left, or right to move up, down, or sideways on a page or image.

  • Page 40: Four-Finger Tap (Touchpad And Precision Touchpad)

    Four-finger tap (touchpad and precision touchpad) By default, the four-finger tap opens the Action Center. Tap four fingers on the touchpad zone to perform the gesture. To change the function of this gesture on a precision touchpad, select Start, select Settings, select Devices, and then select Touchpad.

  • Page 41: One-Finger Slide (Touch Screen)

    One-finger slide (touch screen) Use the one-finger slide to pan or scroll through lists and pages, or to move an object. To scroll across the screen, lightly slide one finger across the screen in the direction you want to move. ●...

  • Page 42: Managing Power

    Several well-known vulnerabilities exist when a computer is in the Sleep state. To prevent an unauthorized user from accessing data on your computer, even encrypted data, HP recommends that you always initiate Hibernation instead of Sleep anytime the computer will be out of your physical possession.

  • Page 43: Initiating And Exiting Hibernation (Select Products Only)

    When the computer exits Sleep, your work returns to the screen. NOTE: If you have set a password to be required on exiting Sleep, you must enter your Windows password before your work returns to the screen. Initiating and exiting Hibernation (select products only) You can enable user-initiated Hibernation and change other power settings and timeouts using Power Options.

  • Page 44: Using The Power Icon And Power Options

    ± 10%. When the remaining battery charge is between 0 and 50%, the battery will charge to 50% of full capacity in no more than 30 to 45 minutes, depending on your computer model. To use HP Fast Charge, shut down your computer, and then connect the AC adapter to your computer and to external power.

  • Page 45: Displaying Battery Charge

    Finding battery information in HP Support Assistant (select products only) You can access battery information in several ways. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...

  • Page 46: Resolving A Low Battery Level

    Exit Hibernation by pressing the power button. Factory-sealed battery To monitor the status of the battery, or if the battery is no longer holding a charge, run HP Battery Check in the HP Support Assistant app (select products only). Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app.
  • Page 47 WARNING! To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. WARNING! Do not charge the computer battery while you are aboard aircraft.

  • Page 48: Maintaining Your Computer

    Select the Search icon in the taskbar, type disk in the search box, and then select Disk Cleanup. Follow the on-screen instructions. Using HP 3D DriveGuard (select products only) HP 3D DriveGuard protects a hard drive by parking the drive and halting data requests under some conditions. You drop the computer. ●...

  • Page 49: Identifying Hp 3D Driveguard Status

    ● Updating both programs and drivers Use this procedure to update both programs and drivers. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. ‒ or – Select the question mark icon in the taskbar.

  • Page 50: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.

  • Page 51: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 52: Caring For Wood Veneer (Select Products Only)

    Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables. Be sure that surfaces have completely air-dried before turning the device on after cleaning. Discard the gloves after each cleaning.
  • Page 53 The use of wireless devices might be restricted in some environments. Such restrictions might apply ● aboard aircraft, in hospitals, near explosives, and in hazardous locations. If you are uncertain of the policy that applies to the use of a wireless device in your computer, ask for authorization to use your computer before you turn it on.

  • Page 54: Securing Your Computer And Information

    NOTE: For additional information about Windows passwords, such as screen-saver passwords: Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 55: Setting Setup Utility (Bios) Passwords

    Table 8-1 Types of Windows passwords and their functions (continued) Password Function Administrator password Protects administrator-level access to computer contents. NOTE: This password cannot be used to access Setup Utility (BIOS) contents. Setting Setup Utility (BIOS) passwords BIOS passwords provide additional layers of security for your computer. Table 8-2 Types of BIOS passwords and their functions Password...

  • Page 56: Using Windows Hello (Select Products Only)

    To provide ongoing protection against newly discovered viruses and other security risks, security software must be kept up to date. HP strongly recommends that you upgrade the security software trial offer or purchase the software of your choice to fully protect your computer.

  • Page 57: Installing Software Updates

    Using HP TechPulse (select products only) HP TechPulse is a cloud-based IT solution that enables businesses to effectively manage and secure their company assets. HP TechPulse helps protect devices against malware and other attacks, monitors device health, and helps reduce time spent solving device and security issues.

  • Page 58: Using An Optional Security Cable (Select Products Only)

    Using an optional security cable (select products only) A security cable (purchased separately) is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. To connect a security cable to your computer, follow the device manufacturer's instructions.

  • Page 59: Using Setup Utility (Bios)

    Start menu is displayed. Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 60: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...
  • Page 61 Using the hard drive path you recorded earlier, open the folder that contains the update. Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 62: Using Hp Pc Hardware Diagnostics

    After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support Assistant. Select the Search icon in the taskbar, type support in the search box, and then select the HP Support Assistant app. – or –...

  • Page 63: Accessing Hp Pc Hardware Diagnostics Windows From The Start Menu (Select Products Only)

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 64: Installing Hp Pc Hardware Diagnostics Windows

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 65: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive

    .exe files are provided. Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 66: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 67 Select Advanced, and then select Settings. Make your customization selections. Select Exit, then select Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Customizing Remote HP PC Hardware Diagnostics UEFI settings...

  • Page 68: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 69: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 70: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 71: Electrostatic Discharge

    Electrostatic discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components.

  • Page 72: Specifications

    DC power source, it should be powered only with an AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within one or more of the following specifications. Operating voltage and current varies by platform.

  • Page 73: Operating Environment

    Table 13-1 DC power specifications (continued) Input power Rating DC plug of external HP power supply (select products only) NOTE: This product is designed for IT power systems in Norway with phase-to-phase voltage not exceeding 240 V rms. Operating environment Use the operating specifications for helpful information when you travel with or store your computer.

  • Page 74: Accessibility

    HP and accessibility Because HP works to weave diversity, inclusion, and work/life into the fabric of the company, it is reflected in everything HP does. HP strives to create an inclusive environment focused on connecting people to the power of technology throughout the world.

  • Page 75: International Association Of Accessibility Professionals (Iaap)

    These links provide information about accessibility features and assistive technology, if applicable and available in your country or region, that are included in various HP products. These resources will help you select the specific assistive technology features and products most appropriate for your situation.

  • Page 76: Standards And Legislation

    Additional links to external partners and suppliers that may provide additional assistance: Microsoft Accessibility information (Windows and Microsoft Office) ● Google Products accessibility information (Android, Chrome, Google Apps) ● Standards and legislation Countries worldwide are enacting regulations to improve access to products and services for persons with disabilities.

  • Page 77: Legislation And Regulations

    NOTE: This is not an exhaustive list. These organizations are provided for informational purposes only. HP assumes no responsibility for information or contacts you encounter on the internet. Listing on this page does not imply endorsement by HP.

  • Page 78: Other Disability Resources

    HP comfort and safety guide HP public sector sales Contacting support HP offers technical support and assistance with accessibility options for customers with disabilities. NOTE: Support is in English only. Customers who are deaf or hard of hearing who have questions about technical support or accessibility of ●...

  • Page 79: Index

    64 four-finger tap touchpad caring for wood veneer 42 audio 22 gesture 30 disinfecting 41 adjusting volume 13 HP Easy Clean 40 HDMI audio 25, 26 removing dirt and debris 40 headphones 22 components headsets 23 gestures 28 bottom 14...
  • Page 80 IMEI number 18 serial number 14 USB SuperSpeed 3, 5 MEID number 18 service 14 USB Type-C 26 HP PC Hardware Diagnostics UEFI wireless certification 14 USB Type-C power connector and downloading 55 WLAN 14 SuperSpeed 10 Gbps port with...
  • Page 81 HP Cloud Recovery SuperSpeed port and DisplayPort USB SuperSpeed 5 Gbps port, Download Tool 58 connector identifying 3, 5 creating using Windows connecting USB Type-C 24 USB Type-C port, connecting 24, tools 58 switch screen image action key 13...

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