Common Service Desktop (Csd) - GE Voluson E Series Service Manual

5.12.2.2 Remote Access
Note Remote access is ONLY possible if the Service Platform is properly configured (either by the user or a GE
technician at site). Operation see
This allows GE technicians to view the entire customer´s desktop and operation system. Using VCO (Virtual
Console Observation) a service technician or the OLC (OnLine Center) can access and modify all settings
and programs or run diagnostics on the customer's Voluson E-Series system.
Remote access to the Voluson E-Series system requires permission and customer input before a GE service
technician or OLC can access the customer's system remotely.
Disruptive Mode can be selected by the customer directly on the Voluson E-Series (see
page 7-13
), or requested remotely by the service technician or OLC .

5.13 Common Service Desktop (CSD)

The Service Platform contains a set of software modules that are common to all ultrasound and cardiology
systems. The Service Platform will increase service productivity and reduce training and service costs.
Internationalization
The user interface provided by the service platform is designed for GE personnel and as such is in English
only. There is no multi-lingual capability built into the Service Interface.
There are different possibilities to access the Common Service Desktop and its available features:
•
Local Access
•
Remote Access
operation system. Remote access to the Voluson E-Series system requires permission and customer
input to run diagnostics.
As soon as the Common Service Desktop (CSD) is started, the Service
The navigation bar at the top of the screen allows to select from different tools for troubleshooting/
adjustment. For detailed description see
Voluson E-Series Service Manual
5539550APB Revision 6
Section 3.13.8 "InSite Configuration" on page 3-70
: via Setup - Administration -
: This offers GE technicians the possibility to view the entire customer's desktop and
Figure 5-25 Common Service Desktop - Home
Section 7.6 "Common Service Desktop (CSD)" on page 7-14
Components and Functions (Theory)
Service page
Home Page appears.
.
Section 7.5.2 on
.
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