Troubleshooting - Miracle-Ear EarLINK Mic+ User Manual

Troubleshooting

SYMPTOM POSSIBLE CAUSES
One (or both) Hearing aids may
hearing aids be on the edge of
unexpectedly wireless range.
drops out
Battery level in
of audio
hearing aid can no
streaming.
longer support audio
streaming.
Large object, such
as furniture or a wall,
may be degrading
signal.
Wireless
connection with
Miracle-EarLINK
Mic+ was lost.
Streamed Low battery level in
audio quality Miracle-EarLINK
is distorted. Mic+.
Volume of audio
source is not optimal.
Streamed Bluetooth Mode:
®
audio Bluetooth device may
quality is be on the edge of
inconsistent. wireless range.
Loop Mode:
Miracle-EarLINK
Mic+ may not be
positioned for
optimal streaming.
20
SOLUTIONS
Move closer to
Miracle-EarLINK Mic+.
™
• Replace hearing aid battery
with new one.
• Recharge your hearing aid, if
applicable.
For best performance, your
hearing aids should be
within line-of-sight of
Miracle-EarLINK ™ Mic+.
To restart the audio stream,
follow steps in the Start/Stop
Audio Streaming section.
™
Recharge Miracle-EarLINK
Mic+.
™
Adjust volume level of audio
source until better sound
quality is achieved.
Move Bluetooth device closer
®
to Miracle-EarLINK Mic+.
™
Re-orient Miracle-EarLINK
™ Mic+ into a vertical position.
SYMPTOM
Audio stream
is too loud or
too soft.
Remote
Mic Mode:
Difficult to
hear speaker
in noisy
environments.
Bluetooth
®
™
Mode: Caller
cannot hear
your voice
during phone
calls.
Loop Mode:
Phone calls
are not heard
in hearing
aids.
LED is slowly
™
pulsing green
or blue, but
no streamed
sounds are
heard in the
hearing aids.
Troubleshooting
POSSIBLE CAUSES SOLUTIONS
Volume Press volume + or – button on
streamed from Miracle-EarLINK
Miracle-EarLINK ™
Mic+ to hearing aid
not optimal.
Volume of audio Adjust volume level of audio
source is not optimal. source until better sound
quality is achieved.
Miracle-EarLINK Move Miracle-EarLINK
™
Mic+ may be too far closer to speaker's mouth.
from speaker.
Miracle-EarLINK Provide clear access from
™
Mic+ may be Miracle-EarLINK
covered by clothing speaker's voice.
or poorly positioned.
Miracle-EarLINK Miracle-EarLINK
™
Mic+ may be too far closer to your mouth or speak
from your mouth. louder.
Bluetooth ® Move to another audio source.
connections with Reestablish your Bluetooth
mobile phones are connection, if necessary.
disabled while in
Loop mode.
Hearing aids are To start the audio stream,
not ready to receive follow steps in the Start/Stop
audio streams. Audio Streaming section.
Mic+.
™
Mic+
™
Mic+ to
™
Mic+
™
21