Ricoh InfoPrint 1570 User Manual
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Ricoh InfoPrint 1570 User Manual

Ricoh InfoPrint 1570 User Manual

Infoprint 1570: user guide
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InfoPrint 1570 MFP
MT(4542)
User's Guide
S510-4976-00

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  • Page 1 InfoPrint 1570 MFP MT(4542) User’s Guide S510-4976-00...
  • Page 2 Edition: January 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC., PROVIDES THIS PUBLICATION “AS IS” WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
  • Page 3 Mercury statement This product contains mercury in the lamp (<5mg Hg). Disposal of mercury may be regulated due to environmental considerations. For disposal or recycling information, contact your local authorities or the Electronic Industries Alliance: www.eiae.org. Static sensitivity notice Warning: This symbol identifies static-sensitive parts. Do not touch in the areas near these symbols without first touching the metal frame of the MFP.

  • Page 4: Table Of Contents

    Contents Chapter 1: Learning about the MFP ... 8 Identifying the MFP ... 8 Using the scanner ... 9 Configured models ... 10 Understanding the MFP control panel ... 11 Using the LCD touch-screen buttons ... 17 Menus ... 23 Chapter 2: Copying ...
  • Page 5 Creating an e-mail shortcut ... 35 Creating an e-mail profile ... 36 Canceling an e-mail ... 36 Understanding e-mail options ... 36 E-mail server setup ... 38 Address book setup ... 38 Chapter 4: Faxing ... 39 Sending a fax ... 39 Using fax destination shortcuts ...
  • Page 6 Loading standard trays and optional trays ... 62 Setting the Paper Type and Paper Size ... 64 Loading the multipurpose feeder ... 64 Loading the 2000-sheet drawer ... 67 Loading the envelope feeder ... 69 Linking trays ... 71 Chapter 8: Understanding paper and specialty media guidelines ... 72 Supported print media ...
  • Page 7 Using the restricted server list function ... 121 Chapter 13: Troubleshooting ... 122 Understanding MFP messages ... 122 Checking an unresponsive MFP ... 122 Printing multiple language PDFs ... 122 Solving printing problems ... 123 Solving copy quality problems ... 125 Solving scan quality problems ...

  • Page 8: Chapter 1: Learning About The Mfp

    Learning about the MFP Identifying the MFP Use the following table to determine the features and options of the MFP (multifunction printer). For more information about installing input options, see Installing and removing options or the instructions that came with the option.

  • Page 9: Using The Scanner

    To identify the MFP machine type-model number, look at the label located under the top front cover. Machine type 7002-001, 7002-002, 7002-011, 7002-012 4542-001, 4542-002, 4542-011, or 4542-012 Using the scanner Basic functions of the scanner The Model and Model provide copy, fax, and scan-to-network capability for large workgroups.

  • Page 10: Configured Models

    • Copy and print documents at 600 dpi Note: Printed output is black and grayscale only, not color. The flatbed (platen) can be used to scan or copy single pages or book pages. When using the flatbed: • Place the document in the left rear corner. •...

  • Page 11: Understanding The Mfp Control Panel

    Understanding the MFP control panel MFP and scanner settings can be changed several ways: through the MFP control panel, the software application in use, the print driver, MarkVision™ Professional, or the Web pages. Settings changed from the application or print driver apply only to the job being sent to the MFP.
  • Page 12 Callout Control panel item 0—9 Note: Referred to as the numeric keypad. # (Pound or number character) Dial Pause Clear All Start Stop Backspace Function Press these buttons to enter numbers when the LCD screen has a field that accepts the entry of numbers. Also, use these buttons to dial phone numbers for faxes.
  • Page 13 Callout Control panel item Asterisk (*) USB Direct interface Function * is used as part of a fax number or as an alphanumeric character. The host Universal Serial Bus (USB) direct interface on the control panel is used to plug in a USB flash memory device and print any Portable Document Format (PDF) [.pdf file], Joint Photographic Experts Group (JPEG) [.jpeg or .jpg file], Tagged Image File Format (TIFF) [.tiff...

  • Page 14: Home Screen And Home Screen Buttons

    Home screen and Home screen buttons After the MFP is turned on and a short warm-up period occurs, the LCD shows the following basic screen which is referred to as the Home screen. Use the Home screen buttons to initiate an action such as copy, fax, or scan, to open the menu screen, or to respond to messages.
  • Page 15 Callout number Button Other buttons may appear on the Home screen. They are: Button Button name Release Held Faxes (or Held Faxes if in Manual Mode) Search Held Jobs Held Jobs Lock Device Function Touch to access the File Transfer Protocol (FTP) menus. A document can be scanned directly to an FTP site.
  • Page 16 Button Button name Unlock Device Cancel Jobs Cancel Jobs Function This button appears on the screen when the MFP is locked. The control panel buttons and shortcuts cannot be used while it appears and no default copy starts may occur. To unlock the MFP: 1 Touch Unlock Device to open a PIN entry screen.

  • Page 17: Using The Lcd Touch-Screen Buttons

    Using the LCD touch-screen buttons The following section provides information on navigating through several screens. Only a few are chosen to demonstrate the use of the buttons. Sample screen one Copy from Letter (8.5 x 11 in.) Copy to Letter (8.5 x 11 in.) Plain Paper Scale Auto...
  • Page 18 Button Button name Right scroll increase button Left arrow button Right arrow button Scan the ADF Scan the flatbed Scan the Submit Scan the flatbed Back Back Back Back Function or description Touch the right scroll increase button to scroll to another value in increasing order.

  • Page 19: Sample Screen Two

    Sample screen two Unknown paper size. Copy from: Letter (8.5 x 11 in.) Legal (8.5 x 14 in.) Executive (7.25 x 10.5 in.) Folio (8. 5 x 13 in.) Statement (5.5 x 8.5 in.) A4 (210 x 297 mm) Information on touch-screen buttons Button Button name Down arrow...

  • Page 20: Other Touch-Screen Buttons

    Button Button name Selected radio button Cancel Job Cancel Continue Continue Other touch-screen buttons Button Button name Custom Cancel Cancel Function or description This is a selected radio button. Touch a radio button to select it. The radio button changes color to show it is selected. In Sample screen two, the only paper size selected is Letter.
  • Page 21 Button Button name Select Done Done Back Back Home Grayed out button Gray button Function or description Touch to select a menu. The next screen appears showing menu items. Touch to select a menu item. The next screen appears showing values. Allows specifying that a job is finished.
  • Page 22 Features Feature Feature name Menus Settings Menu trail line Copy Settings Number of Copies Attendance message alert Description A line is located at the top of each menu screen. This feature acts as a trail. It gives the exact location within the menus.

  • Page 23: Menus

    Menus A number of menus are available to make it easy for you to change MFP settings or print reports. To access the menus and settings, press the menu button in the lower right corner of the home screen. When a value or setting is selected and saved, it is stored in MFP memory. Once stored, these settings remain active until new ones are stored or the factory defaults are restored.

  • Page 24: Chapter 2: Copying

    Copying The following copy topics are available in this and other chapters. Quick copy Multiple page copying Using the flatbed Understanding the copy screens and options Copying from one size to another Making transparencies Copying to letterhead Copying photographs Making copies using media from a selected tray Copying mixed-sized media Setting the duplex option Quick copy...

  • Page 25: Using The Flatbed

    Using the flatbed If you are using the flatbed (scanner glass) to make copies: Open the document cover. Place the document face-down on the scanner flatbed. Close the document cover. Touch Copy on the home screen, or press Go on the numeric pad. For Copy, continue with step 5.
  • Page 26 Printed Image: Copies halftone photographs or graphics such as documents printed on a laser printer or pages from a magazine or newspaper that are composed primarily of images. For original documents that are a mixture of text, line drawings, or other graphics, leave Printed Image off. Sides (Duplex): Prints copies on 1 or 2 sides, makes 2-sided copies (duplex) of 2-sided originals, 2-sided copies from 1-sided originals or 1-sided copies (simplex) from 2-sided originals.

  • Page 27: Copying From One Size To Another

    Copying from one size to another Place your original document in the automatic document feeder face-up, short-edge first. Adjust the paper guides. Touch Copy on the home screen. Touch Copy from:, and then identify the size of your original document. For example, Legal.

  • Page 28: Making Copies Using Media From A Selected Tray

    Touch Content. Touch Photograph. Touch Copy It. Touch Scan Next or Done. Making copies using media from a selected tray During the copy process, you can select the input tray that contains the media type of choice. For example, if a special media type is located in the multipurpose feeder, and you want to make copies on that media: Place your original document in the automatic document feeder face-up, short-edge first.

  • Page 29: Setting The Duplex Option

    Setting the duplex option Place your original document in the automatic document feeder face-up, short-edge first. Adjust the paper guides. Touch Copy on the home screen. Touch the button that looks the way you want your copies duplexed. The first number represents sides of the original documents; the second number represents sides of the copy. For example, select 1 -->...

  • Page 30: Setting Collation Options

    Setting collation options If you want your copies collated, you don’t need to do anything; this is the default setting. For example, two copies of three pages will print page 1, page 2, page 3, page 1, page 2, page 3. If you don’t want your copies collated, you can change the setting.

  • Page 31: Placing The Date And Time At The Top Of Each Page

    Placing the date and time at the top of each page Place your original document in the automatic document feeder face-up, short-edge first. Adjust the paper guides. Touch Copy on the home screen. Touch Options. Touch Date/Time Stamp. Touch On. Touch Done.

  • Page 32: Canceling A Copy Job

    Touch Done. Touch Copy It. When the end of a set is reached, the “Scan the next page” screen appears. Touch Scan the next page or touch Done. For more information on the Custom job or the job build setting, see the Menus and Messages Guide on the Software and Documentation CD.

  • Page 33: Chapter 3: E-Mail

    E-mail The MFP can be used to e-mail scanned documents to one or more recipients. There are four ways to send an e-mail from the MFP. You can type the e-mail address, use a shortcut number, use the address book, or a profile. Permanent e-mail destinations can be created in the Manage Destinations link located under the Configuration tab on the Web page.

  • Page 34: Using The Address Book

    Press #, and then enter the recipient's shortcut number. You can enter additional recipients by pressing next and then entering the recipient's shortcut number or address. Touch E-mail It. Using the address book Place the original document in the automatic document feeder face-up or on the flatbed face-down. Adjust the paper guides when using the ADF.

  • Page 35: Changing The Output File Type

    Changing the output file type Place the original document in the automatic document feeder face-up or on the flatbed face-down. Adjust the paper guides when using the ADF. Touch E-mail on the home screen. Enter an e-mail address. Touch Options. Touch the button that represents the file type you want to send.

  • Page 36: Creating An E-Mail Profile

    Go to the MFP, and place your original document in the automatic document feeder face-up, short-edge first. Press #, and then enter the recipient's shortcut number. Touch E-mail It. From the MFP Load the original document in the ADF face-up, short-edge first, and adjust the paper guides. Touch E-mail on the home screen.
  • Page 37 Orientation: Tells the MFP whether the original document is portrait or landscape and then changes the Sides and Binding settings to match the original document orientation. Binding: Tells the MFP whether the original document is bound on the long-edge or short-edge side. E-mail Subject: Lets you enter a subject line to your e-mail.

  • Page 38: E-Mail Server Setup

    E-mail server setup For e-mail to operate, it must be turned on in the MFP configuration and have a valid IP address or gateway address. To set up the e-mail function: Open your Web browser. In the address line, enter the IP address of the MFP you want to configure using the format: http://ip_address/.

  • Page 39: Chapter 4: Faxing

    Faxing Note: Faxing is not supported on all models. The fax function lets you scan items and fax them to one or more recipients directly from the MFP. When you touch Fax, it opens the fax destination screen. You enter the fax number and touch Fax It to send your fax. You can also change the fax settings to fit your personal needs.

  • Page 40: Using Fax Destination Shortcuts

    Using fax destination shortcuts Fax destination shortcuts are just like the speed dial numbers on a telephone or fax machine. You can assign shortcut numbers when creating permanent fax destinations. Permanent fax destinations or speed dial numbers are created in the Manage Destinations link located under the Configuration tab on the Web page.

  • Page 41: Creating Shortcuts

    Creating shortcuts Instead of entering the entire phone number of a fax recipient on the control panel each time you want to send a fax, you can create a permanent fax destination and assign a shortcut number. A single shortcut number or a multiple number shortcut can be created.

  • Page 42: Understanding Fax Options

    Understanding fax options Original: Opens a screen where you can choose the size of the documents you are going to fax. • Touching any of the paper size buttons on the follow-on screen will make that your selection and return you to the Fax Options Screen.

  • Page 43: Changing The Fax Resolution

    Changing the fax resolution Place your original document in the automatic document feeder face-up, short-edge first. Adjust the paper guides. Touch Fax on the home screen. Enter the fax number. Touch Options. Touch the button that represents the resolution you want. Touch Fax It.

  • Page 44: Cancel An Outgoing Fax

    Cancel an outgoing fax There are two ways to cancel an outgoing fax: While the original documents are still scanning When using the automatic document feeder, touch Cancel while Scanning… is displayed on the touch screen. When using the scanner bed, touch Cancel while Scan the Next Page / Finish the Job is displayed on the touch screen.

  • Page 45: Fax Setup

    Fax setup When you first turn on the MFP or if the MFP has been off for an extended time, Set clock will appear. Additionally, many countries and regions require outgoing faxes to contain the following information in a margin at the top or bottom of each transmitted page, or on the first page of the transmission: •...

  • Page 46: Viewing A Fax Log

    Click Configuration. If you are changing fax modes, you must click Submit before you can access the configuration page. Note: During MFP power up, if the print server is configured to use Network Time Protocol (NTP) time, the current date and time are provided. However, you must set the time zone to get the correct time. Enter the required FCC information: •...

  • Page 47: Chapter 5: Ftp

    The MFP scanner lets you scan documents directly to a File Transfer Protocol (FTP) server. Note: Only one FTP address may be sent to at a time. Once an FTP destination has been configured by your system administrator, the name of the destination becomes available as a shortcut number or listed as a profile under the Held Jobs icon.

  • Page 48: Creating Shortcuts

    Creating shortcuts Instead of entering the entire FTP site address on the control panel each time you want to send a document to an FTP, you can create a permanent FTP destination and assign a shortcut number. A single shortcut number or a multiple number shortcut can be created.
  • Page 49 Sides (Duplex): Tells the MFP if your original document is simplex (printed on one side) or duplex (printed on both sides). This lets the scanner know what needs to be scanned for inclusion in the e-mail. Binding: Tells the MFP whether the original document is bound on the long-edge or short-edge side. Base File Name: Lets you enter a file name.

  • Page 50: Ftp Tips

    FTP tips The following tips may improve the MFP FTP quality. Question When should I use Text mode? • Text mode should be used when text preservation is the main goal of sending a • Text is best used for receipts, carbon copy forms, and documents that only contain When should I use •...

  • Page 51: Chapter 6: Scanning To A Pc Or Usb Flash Memory Device

    Scanning to a PC or USB flash memory device The MFP scanner lets you scan documents directly to your PC or a USB flash memory device. Your computer does not have to be directly connected to the MFP for you to receive Scan to PC images. You can scan the document back to your computer over the network by creating a scan profile on your computer and then downloading the profile to the MFP.

  • Page 52: Understanding Scan To Pc Options

    Understanding scan to PC options To change the options for the scan to PC Profile, you must click the Quick Setup box, and select Custom. Quick Setup lets you select preset formats or customize your scan job settings. You can select: Custom Photo - Color JPEG Text - BW PDF...

  • Page 53: Scanning To A Usb Flash Memory Device

    Scanning to a USB flash memory device Place the original document in the automatic document feeder (ADF) face-up or on the flatbed face-down. Adjust the paper guides when using the ADF. Insert the USB flash memory device into the USB direct interface on the front of the MFP. The Held Jobs screen appears.

  • Page 54: Chapter 7: Printing

    Printing This chapter covers information about sending a job to print, printing confidential jobs, canceling a print job, printing a menu settings page, a font list, and a directory list. This chapter also provides information on printing folio and statement size media.
  • Page 55 We recommend using the following tested and approved USB flash memory devices in the 256 MB, 512 MB, and 1 GB sizes: • Lexar JumpDrive 2.0 Pro • SanDisk Cruzer Mini Other USB flash memory devices must: • Be compatible with the USB 2.0 standard. •...

  • Page 56: Canceling A Print Job

    Canceling a print job There are several methods for canceling a print job. • Canceling a job from the MFP control panel • Canceling a job from a computer running Windows — Canceling a job from the taskbar — Canceling a job from the desktop •...

  • Page 57: Printing The Menu Settings Page

    Canceling a job from a Macintosh computer Canceling a print job from a computer running Mac OS 9 When you send a job to print, the printer icon for your selected MFP appears on the desktop. Double-click the printer icon on your desktop. A list of print jobs appears in the printer window.

  • Page 58: Printing A Directory List

    Printing a directory list A directory listing shows the resources stored in flash memory or on the hard disk. To print a listing: Make sure the MFP is on and the Ready message appears. Touch the menu button on the control panel. Touch Reports.

  • Page 59: Printing And Deleting Held Jobs

    Enter a User Name and PIN. Send your job to the MFP. Go to the MFP when you are ready to retrieve your confidential print job, and follow the At the MFP steps. At the MFP Touch Held jobs on the home screen. Touch your user name.
  • Page 60 Repeat Print If you send a Repeat Print job, the MFP prints all requested copies of the job and stores the job in memory so you can print additional copies later. You can print additional copies as long as the job remains stored in memory. Note: Repeat Print jobs are automatically deleted from MFP memory when the MFP requires extra memory to process additional held jobs.

  • Page 61: Printing On Specialty Media

    Printing on specialty media Media is paper, card stock, transparencies, labels,and envelopes. The last four are sometimes referred to as specialty media. Follow these instructions to print on specialty media. Load the media as specified for the tray being used. See Loading standard trays and optional trays for help. From the MFP control panel, set the Paper Type and Paper Size according to the media you loaded.

  • Page 62: Loading Standard Trays And Optional Trays

    Loading standard trays and optional trays The MFP has a 500-sheet standard tray. You may have also purchased one or more 250-sheet or 500-sheet optional trays or a 2000-sheet drawer. The steps for loading a 250-sheet tray or 500-sheet tray are the same. Note: The steps for loading a 2000-sheet drawer are different than the steps for loading a 250-sheet tray or 500-sheet tray.
  • Page 63 Place the print media in the tray: Note: Paper must be loaded differently in the trays, depending on the options you have installed. • Print side face-down for simplex (single-sided) printing • Print side face-up for duplex printing Note: Do not fill paper above the load line. Overfilling the tray may cause jams. Squeeze the side guide tab, and slide the guide toward the inside of the tray until it lightly rests against the edge of the media.

  • Page 64: Setting The Paper Type And Paper Size

    Setting the Paper Type and Paper Size After setting the Paper Type and Paper Size to the correct values for the type and size used in the trays, then any trays containing the same size and type are automatically linked by the MFP. Note: If the size of the media you are loading is the same size of the media previously loaded, do not change the Paper Size setting.
  • Page 65 To load print media: Note: Do not add or remove print media when the MFP is printing from the multipurpose feeder or when the control panel indicator light is blinking. Doing so may cause a jam. Push the release latch, and lower the multipurpose feeder. Pull the tray extension out.
  • Page 66 Load the media in the tray. Use the stack height label as a guide for stack height when loading print media. Loading paper, transparencies, or envelopes Note: Letterhead or other preprinted paper must be loaded differently depending on the options you have installed.

  • Page 67: Loading The 2000-Sheet Drawer

    Slide the side guide toward the inside of the tray until it lightly rests against the edge of the media. Set the Paper Size and Paper Type for the multipurpose feeder to the correct value for the print media you loaded. See Setting the Paper Type and Paper Size for more information.
  • Page 68 To load the 2000-sheet drawer: Open the loading door. If the elevator tray is not already in the lowered position, push the elevator button to lower the tray. Flex the sheets back and forth to loosen them, then fan them. Do not fold or crease the print media. Straighten the edges on a level surface.

  • Page 69: Loading The Envelope Feeder

    Loading the envelope feeder The optional envelope feeder can accept a variety of envelope sizes. However, the envelope feeder must be adjusted correctly to ensure trouble-free printing. To load the envelope feeder: Adjust the envelope support for the length of envelope you are loading. •...
  • Page 70 Load the stack of envelopes flap side down with the stamp area and the flap on the left. The end of the envelopes with the stamp area enters the envelope feeder first. Let the envelopes at the bottom of the stack slide into the envelope feeder slightly more than the ones at the top of the stack.

  • Page 71: Linking Trays

    Printing Linking trays Tray linking enables the automatic linking feature for trays when you load the same size and type of print media in multiple sources. The MFP automatically links the trays; when one tray is empty, print media feeds from the next linked tray. For example, if you have the same size and type of print media loaded in tray 2 and tray 4, the MFP selects print media from tray 2 until it becomes empty, and then the MFP automatically feeds print media from the next linked tray–tray 4.

  • Page 72: Chapter 8: Understanding Paper And Specialty Media Guidelines

    Understanding paper and specialty media guidelines Print media is paper, card stock, transparencies, labels, and envelopes. The MFP provides high-quality printing on a variety of print media. You must consider a number of things concerning print media before you print. This chapter provides information to help you make print media selections.
  • Page 73 Print media sizes (continued) Legend – indicates support Print media size Dimensions Letter 215.9 x 279.4 mm (8.5 x 11 in.) Legal 215.9 x 355.6 mm (8.5 x 14 in.) Executive 184.2 x 266.7 mm (7.25 x 10.5 in.) Folio 216 x 330 mm (8.5 x 13 in.) Statement 139.7 x 215.9 mm (5.5 x 8.5 in.)
  • Page 74 Print media types Print media Paper Card stock Transparencies Paper labels (for occasional printing only) Print media weights Print media Type Paper Xerographic or business paper Card stock– Index Bristol maximum (grain long) Cover Card stock– Index Bristol maximum (grain short) Cover Transparencies Laser printer...
  • Page 75 Print media weights (continued) Print media Type Integrated forms Pressure- sensitive area (must enter the MFP first) Paper base (grain long) Envelopes Sulfite, wood-free, 100% cotton content or up to 100% maximum cotton bonds weight–24 lb Grain short is preferred for papers over 135 g/m Includes envelopes fed from the multipurpose feeder only.

  • Page 76: Selecting Print Media

    Selecting print media Selecting the appropriate print media for the MFP helps you avoid printing problems. The following sections contain guidelines for choosing the correct print media for the MFP. • Paper • Envelopes Paper For the best print quality, use 75 g/m using with the MFP before buying large quantities.
  • Page 77 Transparencies The MFP can print directly on transparencies designed for use in laser printers. Print quality and durability depend on the transparency used. Always print samples on the transparencies you are considering before buying large quantities. The Paper Type setting should be set to Transparency to help prevent jams. In Macintosh, be sure to set the Paper Type to Transparency in the Print dialog on the Imaging choice in the Copies &...
  • Page 78 Labels The MFP can print on many labels designed for use with laser printers. These labels are supplied in letter size, A4 size, and legal size sheets. Label adhesives, face sheet (printable stock), and topcoats must be able to withstand temperatures of 230°C (446°F) and pressure of 25 pounds per square inch (psi).

  • Page 79: Storing Print Media

    Card stock Card stock is single ply, and has a large array of properties, such as the moisture content, thickness, and texture, that can significantly affect print quality. See Supported print media for information on the preferred weight and for the grain direction of print media.

  • Page 80: Avoiding Jams

    Avoiding jams Use appropriate print media (paper, transparencies, labels, and card stock) to help ensure trouble-free printing. See Supported print media for more information. Note: Try a limited sample of any print media you are considering using with the MFP before purchasing large quantities.

  • Page 81: Chapter 9: Installing And Removing Options

    Installing and removing options Installing input options Order of installation Floor-mounted configurations require additional furniture. You must use either a printer stand or printer base if you are using a 2000-sheet drawer, a duplex unit and an input option, or more than one input option. If you purchased an MFP that scans, copies, and faxes, you may need additional furniture.
  • Page 82 Installing a 250-sheet or 500-sheet drawer Optional drawers attach under the MFP and optional duplex unit. The MFP automatically recognizes any drawer that is installed. A drawer consists of a tray and a support unit. The 250-sheet drawer and the 500-sheet drawer are installed the same way. Remove the tray from the support unit.

  • Page 83: Installing A Duplex Unit

    Installing a duplex unit The duplex unit attaches under the MFP, below the standard tray and above any drawers. Place the duplex unit on top of any installed drawers or the table or MFP cabinet where you plan to use the MFP. The tab, round peg, and square holes on top of any drawer help you position the duplex unit so the edges are aligned properly.

  • Page 84: Installing Memory Or Option Cards

    Installing memory or option cards CAUTION: If you are installing memory or option cards sometime after setting up the MFP, turn the MFP off and unplug the power cord from the wall outlet before continuing. You can customize the MFP memory capacity and connectivity by adding optional cards. The instructions in this section help you install any of the following options: •...
  • Page 85 Press both side door latches, and open the side door. Loosen, but do not remove, the six screws on the shield. Slide the shield to the right, and then remove it. Accessing the MFP system board...
  • Page 86 Installing and removing options Set the shield aside. Use the illustration to locate the connector for the card you want to install. Option card connector Flash and firmware card connectors Memory card connector Accessing the MFP system board...

  • Page 87: Installing Or Removing A Memory Card

    Installing or removing a memory card Installation Note: MFP or printer memory cards designed for other printers or MFPs may not work with this MFP. Remove the system board access cover. (See Accessing the MFP system board.) Warning: MFP memory cards are easily damaged by static electricity. Touch something metal such as the MFP frame before you touch a memory card.
  • Page 88 Removal Remove the system board access cover. (See Accessing the MFP system board.) Warning: MFP memory cards are easily damaged by static electricity. Touch something metal such as the MFP frame before you touch a memory card. Push the latches away from the card on both ends of the memory card connector. The memory card moves out of the connector as the latches open.

  • Page 89: Installing Or Removing A Flash Memory Or Firmware Card

    Installing or removing a flash memory or firmware card Installation Note: Flash memory or firmware cards designed for other MFPs may not work with this MFP. Remove the system board access cover. (See Accessing the MFP system board.) Note: If an option card has been installed, you may need to remove the option card before installing the flash memory or firmware card.
  • Page 90 Removal Remove the system board access cover. (See Accessing the MFP system board.) Note: If an option card has been installed, you may need to remove the option card before removing the flash memory or firmware card. Squeeze the flash memory or firmware card locking clips. Pull the card out.

  • Page 91: Installing An Option Card

    Installing an option card The MFP has one connector that supports the following option cards: • Internal print server • RS-232 Serial Interface Card • Parallel 1284-B Interface Card • Coax/Twinax Adapter for SCS Warning: Option cards are easily damaged by static electricity. Touch something metal such as the MFP frame before you touch an option card.

  • Page 92: Replacing The Shield

    Replacing the shield After you have installed options on the MFP system board, follow these steps to reattach the shield and close the doors. Align the keyholes on the shield with the screws on the frame. Slide the shield down onto the screws. Tighten the screws.

  • Page 93: Chapter 10: Maintaining The Mfp

    Maintaining the MFP Periodically, you need to complete certain tasks to maintain optimum print quality. These tasks are covered in this chapter. If several people are using the MFP, you may want to designate a key operator to do the setup and maintenance of the MFP.

  • Page 94: Determining The Status Of Supplies

    Determining the status of supplies Status/ Supplies The MFP control panel alerts you once a supply item or maintenance is required. The Print status message bar at the bottom of the touch screen indicates if the MFP is Ready and lets you know if any supplies are low or empty. Touching Status / Supplies on the bottom of the touch screen will open the Status / Supplies screen where you can view the status of the various trays and other supply items.

  • Page 95: Conserving Supplies

    Conserving supplies Several settings in your application software or through the touch screen let you conserve toner and paper. For more information on changing these settings, see the Menus and Messages Guide on the Software and Documentation CD. Supply Menu selection item Toner Toner Darkness, touch the menu button...

  • Page 96: Ordering A Maintenance Kit

    Ordering a maintenance kit 80 Scheduled maintenance advised appears on the display after 300,000 pages have printed to let you know it is time to replace MFP maintenance items. Order a maintenance kit when 80 Scheduled maintenance advised first appears on the display.

  • Page 97: Cleaning The Scanner Glass And Backing Material

    Cleaning the scanner glass and backing material Open the document cover. Dampen a clean, lint-free cloth or cotton swab with isopropyl alcohol (95%). Wipe the scanner glass and backing material by moving the cloth or swab from side to side. Open the scan unit access door.

  • Page 98: Scanner Registration

    Scanner registration Scanner Registration is a process to align the scan area with the paper location. Two pieces of either letter or A4 dark colored paper are needed for this process. Turn the MFP off. Open the document cover. Clean the scanner glass and backing material. For more information, see Cleaning the scanner glass and backing material.

  • Page 99: Moving The Mfp

    Moving the MFP Follow these guidelines to move the MFP within the office or to prepare the MFP for shipment. CAUTION: Follow these guidelines to avoid injuring yourself or damaging the MFP. • Always use at least three people to lift the MFP. •...

  • Page 100: Chapter 11: Clearing Jams

    Clearing jams By carefully selecting print media and loading it properly, you should be able to avoid most paper jams. For more information on avoiding paper jams, see Avoiding jams. If jams do occur, follow the steps outlined in this section. To resolve the paper jam messages, you must clear the entire paper path, and then touch Continue to clear the message and resume printing.

  • Page 101: Access Doors And Trays

    Access doors and trays The following illustration shows the path that print media travels through the MFP. The path varies depending on the input source (trays, multipurpose feeder, envelope feeder) you are using. The numbers in following illustration indicate the numbers that can appear on the control panel and designate the general area of a paper jam.

  • Page 102: Clearing Jams

    Message 260 Paper Jam Check Env Feeder 290, 291, 292, and 294 Scanner Jams Clearing jams Although there are several places a jam can occur, clearing the paper path is fairly easy. Paper jams can occur in three areas: the front of the MFP, inside the MFP, and at the rear of the MFP. Jams in the front of the MFP occur in the input options or the duplex tray.
  • Page 103 260 Paper Jam Check Env Feeder The envelope feeder feeds envelopes from the bottom of the stack; the bottom envelope will be the one that is jammed. Lift the envelope weight. Remove all envelopes. If the jammed envelope has entered the MFP and cannot be pulled out, remove the envelope feeder. Lift the envelope feeder out of the MFP, and then set it aside.
  • Page 104 Load the envelope feeder. Adjust the guide. Lower the envelope weight. Touch Continue. 23x and 24x jams Paper jams in these areas can occur on the incline surface of a tray or across more than one tray. To clear these areas: Open the MFP paper tray, and remove any jammed media.
  • Page 105 Open the duplex tray. To remove the media, pull up. Open any optional trays beginning at the top, and remove any jammed media. Pull the print media either up or down. If it does not pull easily one way, try the other way. CAUTION: Floor-mounted configurations require additional furniture for stability.
  • Page 106 If you have an optional 2000-sheet feeder, open the front door, press the elevator button to lower the tray, remove the jam, and make sure the stack of print media is neat and aligned. Touch Continue. Elevator button CAUTION: Floor-mounted configurations require additional furniture for stability. You must use either a printer stand or printer base if you are using a 2000-sheet drawer.
  • Page 107 200 and 201 Paper Jam Remove Cartridge Push the release latch, and lower the multipurpose feeder. Push the release latch, and open the top front cover. CAUTION: The inside of the MFP may be hot. Allow the MFP to cool before touching any internal components.
  • Page 108 Pull the print media up and toward you. CAUTION: Do not use any pointed objects to remove the paper. This could cause personal injury or damage to the MFP. Warning:If the print media does not move immediately when you pull, stop pulling. You need to access the print media from the MFP rear door.
  • Page 109 202 Paper Jam Open Rear Door If the paper is exiting the MFP, pull the media straight out, and then touch Continue. Otherwise, continue with step 2. Open the MFP rear door. CAUTION: The inside of the MFP may be hot. Allow the MFP to cool before touching any internal components.
  • Page 110 23x Paper Jam Open Duplex Rear Door Open the duplex rear door. Remove the jammed media. Depending on the media location, pull the media either up or down. Close the duplex rear door. Make sure it snaps into place. Touch Continue. Clearing jams...

  • Page 111: Clearing Adf Jams

    Clearing ADF Jams 290, 291, 292, and 294 Scanner Jams Remove all original documents from the ADF. Open the ADF cover, and remove any jammed pages. Open the document cover, and remove any jammed pages. Open the scan unit access door, and remove any jammed pages. Close the scan unit access door.

  • Page 112: Chapter 12: Administrative Support

    Administrative support Adjusting control panel brightness If you are having trouble reading your control panel display, the LCD brightness can be adjusted through the Settings menu. Brightness Make sure the MFP is on. Touch the Menus button on the home screen. Touch Settings.

  • Page 113: Adjusting Screen Timeout

    • All settings in the Parallel menu, Serial menu, Network menu, and USB menu. Touch Submit. Touch Home. Adjusting screen timeout To adjust the Screen Timeout setting: Make sure the MFP is on. Touch the Menus button on the home screen. Touch Settings.
  • Page 114 Touch Submit. Touch Settings Security Advanced Password. Note: Settings Security Passwords password than the Advanced Password. Use Settings menus that are accessible with both an Advanced Password and a User Password. Note: The Advanced Password and the User Password protect the menus on the touch screen control panel of the MFP and the Configuration section of the EWS pages.
  • Page 115 Setting the Device Lockout personal identification number (PIN) The Device Lockout PIN allows locking and unlocking the functional state of the MFP. A locked MFP automatically buffers each job received to its hard disk. To initiate the printing of jobs on a locked MFP hard disk, enter the correct PIN on the control panel to unlock the MFP.
  • Page 116 Enter the defined password in the Print Faxes Password field. This releases any received and held fax jobs, so they print. Note: The defined password was created in step 6 of Setting a password before printing received faxes. Setting security using the Embedded Web Server (EWS) To enhance the security of network communications and MFP configuration, use the advanced security features.
  • Page 117 SNMPv3 authentication and encryption has three levels of support: • No authentication and no encryption • Authentication with no encryption • Authentication and encryption Note: The selected level serves as a minimum level of protection. The MFP negotiates with the SNMPv3 requestor, and a higher level of protection may be agreed upon and used by both.
  • Page 118 Disabling ports and protocols The TCP and UDP ports can be configured to one of three modes or values: • Disabled–Never allows network connections to this port • Secure and Unsecure–Allows the port to remain open, even in Secure mode •...

  • Page 119: Encrypting The Hard Disk

    Indicate the setting for each sub-item as required for the network environment. Click Submit. Confidential Print Setup Confidential Print Setup allows the designation of a maximum number of PIN entry attempts and allows setting an expiration time for print jobs. When a user exceeds a specific number of PIN entry attempts, all of that user’s print jobs are deleted.

  • Page 120: Hard Disk Wiping

    Release the buttons when the touch screen blinks and is blank momentarily. Wait. The Config Menu appears. Touch the down arrow to scroll to Disk Encryption. Touch the right arrow to enter the Disk Encryption menu. Touch the right arrow next to Disable to decrypt the hard disk. Contents will be lost.

  • Page 121: Using The Restricted Server List Function

    Using the restricted server list function The Restricted Server List lets a system support person restrict which hosts are allowed to communicate with the MFP over the network which prevents other hosts from managing and printing to the MFP. Note: The Restricted Server List only restricts TCP traffic; it does not affect UDP traffic. The Restricted Server List supports up to ten host addresses or ten network addresses.

  • Page 122: Chapter 13: Troubleshooting

    Troubleshooting Understanding MFP messages The MFP displays three types of messages: status messages, attendance messages, and service messages. Status messages provide information about the current state of the MFP. They require no action on your part. Attendance messages alert you to MFP problems that require your intervention. Service messages also alert you to problems that require intervention.

  • Page 123: Solving Printing Problems

    Solving printing problems Symptom Cause The control panel display The MFP self test failed. is blank. The message USB The USB device you are using may not be device unsupported appears when using a supported or has an USB device. error.
  • Page 124 Symptom Cause Incorrect characters You are using an print. incompatible parallel cable. The MFP is in Hex Trace mode. Tray linking does not Tray linking is not work. configured properly. Large jobs do not collate. Collate is not set to On. The job is too complex.

  • Page 125: Solving Copy Quality Problems

    Solving copy quality problems The following solutions will help solve copy problems. For additional information, see Copy tips. Symptom Solution Unwanted background is visible. Adjust the Background Removal setting under Copy Imaging. Touch the right arrow to remove more background. Unwanted patterns (Moire) Change the content mode to Printed Image under Copy appear when a document is...

  • Page 126: Solving Fax Quality Problems

    Solving fax quality problems The following solutions will help solve copy problems. For additional information, see Fax tips. Symptom Solution The fax document takes a long Touch Options, then under Content, change the setting to Text, and then set the time to transmit.
  • Page 127 Solving 2000-sheet drawer problems Problem The elevator tray does not raise when the loading door is closed, or the elevator tray does not lower when the door is opened and the elevator button is pushed. The elevator tray lowers unexpectedly. More than one sheet of print media is fed, or a sheet is fed improperly.

  • Page 128: Solving Paper Feed Problems

    Solving paper feed problems Symptom Cause Paper frequently jams. You are using paper that does not meet the MFP specifications. You have loaded too much paper or too many envelopes. Guides in the selected tray are not set to the appropriate position for the size paper loaded.

  • Page 129: Print Quality Troubleshooting

    Print quality troubleshooting To help isolate print quality problems, print the “Print defects guide,” and check for repeating defects. If repeating defects appear, print the Print Quality Test Pages. Printing the print defects guide Touch the help icon (?). Touch Print Defects Guide. Printing the print quality test pages Turn the MFP off.

  • Page 130: Solving Print Quality Problems

    Solving print quality problems The information in the following table may help you solve print quality problems. If these suggestions still do not correct the problem, call for service. You may have an MFP part that requires adjustment or replacement. Problem Action Print is too light.
  • Page 131 Problem Action Entire page is white. • Make sure the packaging material is removed from the print cartridge. • Check the print cartridge to be sure it is installed correctly. • The toner may be low. To utilize the remaining toner, remove the cartridge by gripping the handles with both hands.
  • Page 132 Problem Action Part or all of the page is Check the print cartridge to see if it is installed correctly. printed in black. The job prints, but the top and • Make sure the Paper Size setting in the Paper menu is correct. side margins are incorrect.
  • Page 133 The Quality menu control panel options can be adjusted to help improve print quality. Menu selection Purpose Print Resolution To select printed output resolution Toner Darkness Lightens or darkens printed output and alters toner consumption Brightness Adjusts the gray value of printed graphics and pictures Contrast Adjusts the contrast of printed...

  • Page 134: Notices

    Notices Conventions Note: A note identifies something that could help you. CAUTION: A caution identifies something that could cause you harm. Warning: A warning identifies something that could damage your product hardware or software. Electronic emission notices Federal Communications Commission (FCC) compliance information statement Part 15 The Model and Model...
  • Page 135 European Community (EC) directives conformity Declaration of Conformity with Regard to the EU Directive 1999/5/EC (R&TTE Directive) in languages of the European Community. Hereby, Lexmark International Inc., declares that this Product is in compliance with the English essential requirements and other relevant provisions of Directive 1999/5/EC. Valmistaja Lexmark International Inc.
  • Page 136 Ar šo Lexmark International Inc. deklarē, ka Product atbilst Direktīvas 1999/5/EK būtiskajām Latviski prasībām un citiem ar to saistītajiem noteikumiem. Lexmark International Inc. deklaruoja, kad irenginys Product tenkina 1999/5/EB Direktyvos Lithuanian esminius reikalavimus ir kitas sios direktyvos nuostatas Maltese Lexmark International Inc., deklarujemy z pelną odpowiedzialnością, że wyrób Product Polski spełnia podstawowe wymagania i odpowiada warunkom zawartym w dyrektywie 1999/5/EC Lexmark International Inc.
  • Page 137 Notices Japanese VCCI notice If this statement appears on your product, the following statement is applicable. Korean MIC statement If this symbol appears on your product, the accompanying statement is applicable. This equipment has undergone Type Approval/EMC registration as a business product. It should not be used in a residential area.

  • Page 138: Other Telecommunications Notices

    Notices The telephone company may make changes in its facilities, equipment, operations or procedures that could affect the operation of this equipment. If this happens, the telephone company will provide advance notice in order for you to make necessary modifications to maintain uninterrupted service. If you experience trouble with this equipment, for repair or warranty information, contact your point of purchase.

  • Page 139: Notice To Users Of The New Zealand Telephone Network

    Notice to users of the New Zealand telephone network The following are special conditions for the Facsimile User Instructions. The grant of a telepermit for any item of terminal equipment indicates only that Telecom has accepted that the item complies with minimum conditions for connection to its network. It indicates no endorsement of the product by Telecom, nor does it provide any sort of warranty.

  • Page 140: Waste From Electrical And Electronic Equipment (Weee) Directive

    Noise emission levels German GS mark notice Model:Model , Model Machine types: 7002-101, 7002-102, 7002-111, 7002-112, 7002-001, 7002-011, 7002-012, 7002-002, and machine types 4542-001, 4542-002, 4542-011, 4542-012, 4542-101, 4542-102, 4542-111, and 4542-112 The following measurements were made in accordance with ISO 7779 and reported in conformance with ISO 9296. 1-meter average sound pressure, dBA MFP Model Model...

  • Page 141: Laser Notice

    Notices Laser notice This MFP is certified in the U.S. to conform to the requirements of DHHS 21 CFR Subchapter J for Class I (1) laser products, and elsewhere is certified as a Class I laser product conforming to the requirements of IEC 60825-1. Class I laser products are not considered to be hazardous.

  • Page 142: Index

    Index address book 40 adjust paper tray 62 adjusting Power Saver 113 screen timeout 113 adjusting quality 29 Advanced Password, menu protection 114 Advanced Password, setting 116 appendix template 1-column 134 applying template to existing files 1-column appendix 134 Asterisk button 13 authorized supplies dealers 93 automatic size sensing 71 automatic tray linking 71...
  • Page 143 Start 12 Stop 12 control panel menus preventing access 114 converting existing files to standard template 1-column appendix 134 copies flatbed 25 quick 24 copy from 25 one size to another 27 to 25 copy quality adjusting 29 copy screens 25 copy tray selection 28 copying 24 duplexing 29...
  • Page 144 jams avoiding 80 clearing 100 job 31 job build 31 labels guidelines 78 LCD brightness 112 LCD contrast 112 LCD touch-screen features Attendance message alert 22 Menu trail line 22 left arrow button 18 left scroll decrease button 17 letterhead loading input tray 63, 66, 68 letterhead copying 27...
  • Page 145 avoiding 80 print media specifications characteristics 76 sizes 72 types 74 weight 74 Printing 54 problems incorrect characters print 124 job didn’t print 123 job prints 123 from wrong tray 123 on wrong paper or specialty media 123 large jobs do not collate 124 operator panel 123 blank 123 displays black diamonds 123...
  • Page 146 Index verify print 59 weight, paper 76 width guide 62...
  • Page 148 Printed in USA S510-4976-00...

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