Reference; Returning A Product For Service; Technical Support - Teledyne Lecroy DL03-ISO User Manual

Reference

Returning a Product for Service

Contact your local Teledyne LeCroy service center for calibration or other service. If the product
cannot be serviced on location, the service center will give you a Return Material Authorization
(RMA) code and instruct you where to ship the product. All products returned to the factory must
have an RMA.
Return shipments must be prepaid. Teledyne LeCroy cannot accept COD or Collect shipments. We
recommend air freighting. Insure the item you're returning for at least the replacement cost.
1. Remove all accessories from the probe.
2. Pack the probe in its case. If possible, include all tips. Do not include the manual.
3. Pack the case in its original shipping box, or an equivalent carton with adequate padding to
avoid damage in transit.
4. Mark the outside of the box with the shipping address given to you by Teledyne LeCroy. Be
sure to add the following:
ATTN:<RMA code assigned by Teledyne LeCroy>
FRAGILE
5. If returning a probe to a different country: contact Teledyne LeCroy Service for instructions on
completing your import/export documents.
Extended warranty, calibration and upgrade plans are available for purchase. Contact your
Teledyne LeCroy sales representative to purchase a service plan.

Technical Support

For a complete list of offices by country, including our sales & distribution partners, visit:
teledynelecroy.com/support/contact
Teledyne LeCroy
700 Chestnut Ridge Road
Chestnut Ridge, NY, 10977, USA
US Service and Support:
Ph: 800-553-2769 / 845-425-2000
FAX: 845-578-5985
customersupport@teledynelecroy.com
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