Internet Access - HP Compaq Presario,Presario 6024 Troubleshooting Manual

Solving Minor Problems
Hardware Installation Problems (Continued)
Symptom
A new device is not
recognized as part of the
system. (continued)

Internet Access

Symptom
Cannot connect to the
Internet.
2–10
Problem
When the system advised
you of changes to the
configuration, you did not
accept them.
A plug and play board may
not automatically configure
when added if the default
configuration conflicts with
other devices.
Problem
Internet Service Provider
(ISP) account is not set up
properly.
Modem is not set up
properly.
Web browser is not set up
properly.
Solution
Reboot the computer and
follow the instructions for
accepting the changes.
Deselect the automatic
settings in the Operating
System for the board and
choose a basic configuration
that doesn't cause a
resource conflict. You can
also use Computer Setup to
reconfigure or disable
devices to resolve the
resource conflict.
Solution
Verify Internet settings or
contact your ISP for
assistance.
Reconnect the modem,
verifying the following
connections: telephone line
to telephone (for external
phone sets) and telephone
line to wall jack (from
computer to wall).
Verify that the Web browser
is installed and set up to
work with your ISP.
Troubleshooting Guide