HP Compaq Presario,Presario 5440 Quick Start Manual page 71

Symptom
Cannot connect to the Internet.
Cannot automatically launch
Internet programs.
Internet takes too long to
download Web sites.
6-12 H & S
ELP UPPORT
Problem
Internet Service Provider (ISP)
account is not set up properly.
Modem is not set up properly.
Web browser is not set up
properly.
You must log in to your ISP before
some programs will start.
Modem is not set up properly.
. /
COMPAQ COM CONSUMERSUPPORT
Solution
Verify Internet settings or contact
your ISP for assistance.
Reconnect the modem, verifying the
following connections: telephone line
to telephone (for external phone sets)
and telephone line to wall jack (from
computer to wall).
Verify that the Web browser is
installed and set up to work with your
ISP.
Log in to your ISP and launch the
desired program.
Verify that the correct modem speed
and COM port are selected:
1. Click Start then click Control
Panel. The Control Panel window
is displayed.
2. Click Printers and Other
Hardware.
3. Under the Control Panel icons,
click Phone and Modem
Options.
4. Select the Modems tab then
click the Properties button.
5. Under Device status, verify the
modem is working properly.
6. Under Device usage, verify the
modem is enabled.
7. If there are further problems,
click the Troubleshoot button
and follow the on-screen
instructions.
M P
Y RESARIO
—G S
ETTING TARTED