HP Compaq Presario,Presario 3000EA Quick Start Manual page 82

Symptom
Computer will not turn on.
"Illegal Operation has
Occurred" error message is
displayed.
Computer will not start.
Problem
Line voltage selection
switch is not in the
proper position for
your region (115V/
230V).
Wall outlet is bad.
Software being used is
not Microsoft-certified
for your version of
Windows.
Configuration files are
corrupt.
System files may have
been damaged. Insert
a start-up diskette or
Windows Start-Up
diskette to restart your
computer.
Wrong memory
modules were used in
upgrade, or memory
modules were installed
in the wrong location.
Hard drive has been
damaged.
Solution
Set the line voltage selection switch to the
correct setting for your region, or call Compaq
Technical Support for assistance. Refer to your
Certificate of Warranty for details.
Test the outlet by connecting a different
electrical device to outlet.
Verify that the software is certified by Microsoft
for your version of Windows (see program
packaging for this information).
If possible, save all data, close all programs, and
restart your computer. If the error message
returns, you may need to back up your data files
and use the Recovery CD. Refer to the Recovery
CD table in this chapter for details.
L
Caution: Factory Restore reformats your
hard drive; all data files will be lost.
1. Insert a start-up diskette into the diskette
drive.
2. Restart your computer.
3. At the A:> prompt, type SYS C: and press the
Enter key. The following message will be
displayed: SYSTEM TRANSFERRED. This task
restores the system files to your hard drive.
4. Restart your computer.
If this task does not restart your computer, call
Compaq Technical Support. Refer to your
Certificate of Warranty for details.
Verify the installation of memory modules by
calling Compaq Technical Support. Refer to your
Certificate of Warranty for details.
Call Compaq Technical Support. Refer to your
Certificate of Warranty for details.