Using The Worldwide Web; Preparing To Call Technical Support; Locating The Rating Labels - HP Compaq Presario,Presario CQ1569 User Manual

Problem
Missing one of the primary colors (Red,
Green, or Blue).
Screen image is not centered or sized
properly.
Picture has color defects (white does
not look white).
Horizontal or vertical disturbances on
the screen.

Using the Worldwide Web

For the online access to technical support information, self-solve tools, online assistance, community
forums of IT experts, broad mutlivendor knowledge base, monitoring and diagnostic tools, go to
http://www.hp.com/support

Preparing to Call Technical Support

If you cannot solve a problem using the troubleshooting tips in this section, you may need to call technical
support. Have the following information available when you call:
● Monitor model number
● Monitor serial number
●
Purchase date on invoice
●
Conditions under which the problem occurred
●
Error messages received
●
Hardware configuration
●
Name and version of the hardware and software you are using

Locating the Rating Labels

The rating labels on the monitor provide the spare part number, product number, and serial number.
You may need these numbers when contacting HP about the monitor model.
The rating labels are located on the back of the monitor.
18 Appendix A Troubleshooting
Possible Cause
The video cable or video card
is not properly connected.
Position may need adjustment. Adjust the Horizontal Position and Vertical Position
Color needs adjusting.
Screen image needs
adjustment.
Solution
while observing the Caps Lock LED. The LED
should either turn on or off after pressing the
Caps Lock key.
Inspect the monitor's video cable and make sure that
none of the pins are bent.
Make sure the monitor's video cable is properly
connected to the computer.
from the OSD menu or press the Auto/OK button on
the front panel to adjust the screen image.
Adjust RGB color or select Custom Color from the
OSD menu.
Turn off the system using the operating system's
Shut Down mode. Turn on the system, then adjust
the monitor's Clock and Clock Phase from the OSD
menu or press the Auto/OK button on the front panel
to adjust the screen image.
ENWW