HP Pavilion DV6-6090 Maintenance And Service Manual
HP Pavilion DV6-6090 Maintenance And Service Manual

HP Pavilion DV6-6090 Maintenance And Service Manual

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HP Pavilion dv6 Notebook PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion DV6-6090

  • Page 1 HP Pavilion dv6 Notebook PC Maintenance and Service Guide...
  • Page 2 Corporation. SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ... 1 2 External component identification ... 8 Display ... 8 Buttons, speakers, and fingerprint reader (select models only) ... 9 Keys ... 10 Lights ... 11 TouchPad ... 12 Front ... 13 Rear ... 13 Left side ...
  • Page 6 Component replacement procedures ... 48 Service tag ... 48 Computer feet ... 49 Battery ... 50 Optical drive ... 51 Hard drive ... 54 RTC battery ... 56 Memory module ... 57 WLAN module ... 58 Keyboard ... 61 Top cover ... 65 Power button board ...
  • Page 7 Hard drive specifications ... 109 Hard drive specifications (continued) ... 110 7 Backup and recovery ... 111 Restore ... 111 Creating restore media ... 112 Performing a system restore ... 113 Restoring using the dedicated recovery partition (select models only) ... 113 Restoring using the restore media ...
  • Page 8 viii...
  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion dv6 Notebook PC Processors AMD Athlon II N370 2.50-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 35 W) AMD Athlon II P360 2.30-GHz processor (1.0-MB L2 cache, 1066-MHz, 3.2GT/sec, dual core, 25 W) AMD Athlon II P340 2.20-GHz processor (1.0-MB...
  • Page 10 Category Description Intel Core i7-2630M 2.00-GHz (SC turbo up to 2.90- GHz) processor (6.0-MB L3 cache, quad core, 45 W) Intel Core i7-2620M 2.70-GHz (SC turbo up to 3.40- GHz) processor (4.0-MB L3 cache, dual core, 35 W) Intel Core i5-2540M 2.60-GHz (SC turbo up to 3.30- GHz) processor (3.0-MB L3 cache, dual core, 35 W) Intel Core i5-2520M 2.50-GHz (SC turbo up to 3.20- GHz) processor (3.0-MB L3 cache, dual core, 35 W)
  • Page 11 Category Description Panel 15.6-in, high-definition (HD), light-emitting diode (LED), low-voltage differential signalling (LVDS), SVA BrightView (1366×768) display; typical brightness: 200 nits All display assemblies include 2 wireless local area network (WLAN) antenna cables Supports 16:9 ultra wide aspect ratio Lighted logo on top bezel Memory 2 customer-accessible/upgradable memory module slots...
  • Page 12 Combo Drive with LightScribe Supports zero-power optical drive Audio and video Dual array digital microphones with appropriate beam- forming, echo-cancellation, noise-suppression software HD audio HP-branded Altec/Lansing quad Beats Audio speakers HP TrueVision HD webcam Ethernet Integrated 10/100/1000 network interface card (NIC) Wireless...
  • Page 13 Intel Centrino Advanced-N 6230 ● Intel Centrino Wireless-N 1000 ● Intel Centrino Wireless-N + WiMAX 6150 External media HP Multi-Format Digital Media Reader supports the card following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ●...
  • Page 14 Category Description ● Ports ● ● ● ● ● ● Keyboard/ Full-size, textured, pocket, keyboard with numeric keypad pointing devices TouchPad with multi-touch gestures, 2-finger scrolling, and pinch-zoom enabled Dura-coat, island-style keyboard Multitouch gestures (2-finger scrolling and pinch-zoom) enabled by default Taps enabled by default Power Support for the following 3-wire plug with...
  • Page 15 Category Description Fingerprint reader with Digital Persona software support Supports Intel AT-p Ready Operating Preinstalled: system ● Windows 7 Home Basic ● Windows 7 Home Premium 64-bit ● Windows 7 Professional 64-bit Preinstalled: ● Windows 7 Home Basic (64- and 32-bit) ●...
  • Page 16: External Component Identification

    External component identification Display Item *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region.
  • Page 17: Buttons, Speakers, And Fingerprint Reader (Select Models Only)

    To learn more about your power settings, select Start > Control Panel > System and Security > Power Options, or refer to the HP Notebook Reference Guide. Produce sound. Opens the default Web browser. Allows a fingerprint logon to Windows, instead of a password logon.
  • Page 18: Keys

    Keys Item Chapter 2 External component identification Component Windows logo key Windows applications key Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with the num lk key, the key.
  • Page 19: Lights

    Item Component Integrated numeric keypad num lk Action keys Lights Item Component Caps lock light Power light Mute light Description When the keypad has been enabled, the keys can be used like an external numeric keypad. Enables/disables the integrated numeric keypad when pressed in combination with the Execute frequently used system functions.
  • Page 20: Touchpad

    Item TouchPad Item Chapter 2 External component identification Component Wireless light Fingerprint reader light (select models only) Component TouchPad off light TouchPad on/off button TouchPad zone Left TouchPad button TouchPad on light Right TouchPad button Description ● White: An integrated wireless device, such as a WLAN device and/or a Bluetooth device, is on.
  • Page 21: Front

    Front Item Component Digital Media Slot Speakers (2) (select models only) Rear Component Vent Description Supports the following digital card formats: ● Secure Digital (SD) Memory Card ● Secure Digital Extended Capacity (SDxC) Memory Card ● Secure Digital High Capacity (SDHC) Memory Card ●...
  • Page 22: Left Side

    Left side Item Chapter 2 External component identification Component Vent External monitor port HDMI port RJ-45 (network) jack SuperSpeed USB ports (2) Audio-in (microphone) jack Audio-out (headphone) jacks (2) Description Enables airflow to cool internal components. NOTE: the computer fan starts up automatically to cool internal components and prevent overheating.
  • Page 23: Right Side

    Off: the computer is off or in Hibernation. ● Blinking white: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. NOTE: For information on HP ProtectSmart Hard Drive Protection, refer to the HP Notebook Reference Guide.
  • Page 24: Bottom

    Bottom Item Chapter 2 External component identification Component Battery bay Battery release latch Vents (6) Hard drive bay Description Holds the battery. Releases the battery from the battery bay. Enable airflow to cool internal components. NOTE: the computer fan starts up automatically to cool internal components and prevent overheating.
  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Component Product name Serial number (s/n) Description This is the product name affixed to the front of the computer.
  • Page 26 Item Component Part number/Product number (p/n) Warranty period Model description Chapter 3 Illustrated parts catalog Description This number provides specific information about the product’s hardware components. The part number helps a service technician determine what components and parts are needed. This number describes the duration of the warranty period for the computer.
  • Page 27: Computer Major Components

    Computer major components Item Component 15.6-in, high definition (HD), light-emitting diode (LED), BrightView display assembly (includes webcam, two microphones, and wireless antenna transceivers and cables) In butter gold finish Spare part number 641482-001 Computer major components...
  • Page 28 Item Component In dark umber finish In espresso black finish In linen white finish In Pacific blue finish In pearl pink finish In ruby red finish In Sonoma red finish In steel gray finish NOTE: For more display assembly spare part information, see Keyboard (includes keyboard cable): Keyboard in black finish: For use only with computer models equipped with an AMD processor in Brazil...
  • Page 29 Item Component For use in Slovenia For use in Spain For use in Switzerland For use in Turkey For use in the United Kingdom For use in the United States Keyboard in silver finish: For use only with computer models equipped with an AMD processor in Brazil For use only with computer models equipped with an Intel processor in Israel For use only with computer models equipped with an Intel processor in Japan For use only with computer models equipped with an Intel processor in South Korea...
  • Page 30 Item Component For use in the United Kingdom For use in the United States Top cover (includes TouchPad and TouchPad button board, but does not include TouchPad cable or TouchPad button board cable): NOTE: The TouchPad cable and TouchPad button board cable are included in the Cable Kit, spare part number 640422-001.
  • Page 31 Item Component Not illustrated: Power button board cable Fingerprint reader board cable TouchPad cable TouchPad button board cable USB board cable NOTE: Cable Kit on page 27 (10) Power connector cable (11) Speaker cover: For use only with computer models in dark umber and steel gray finish For use only with computer models in butter gold, espresso black, linen white, Pacific blue, pearl pink, ruby red, and Sonoma red finish (12)
  • Page 32 Item Component For use only with computer models equipped with a quad core processor, the Intel HD6490 graphics subsystem, and 1024-MB of discrete memory For use only with computer models equipped with a dual core processor, the Intel HD6490 graphics subsystem, 1024-MB of discrete memory, and USB version 3.0 For use only with computer models equipped with a dual core processor, the Intel HD6490 graphics subsystem, 1024-MB of discrete memory, and USB version 2.0 For use only with computer models equipped with a quad core processor, a graphics...
  • Page 33 Item Component AMD Phenom II P860 2.00-GHz processor (1.5-MB L2 cache, 1333-MHz, 3.6GT/sec, triple core, 25 W) AMD Phenom II P650 2.60-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/sec, triple core, 25 W) AMD Turion II P570 2.70-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/sec, dual core, 35 W) AMD Turion II P560 2.50-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/sec, dual core, 25 W)
  • Page 34 Item Component (17) Battery: 9-cell, 100-Whr, 3.00-Ah Li-ion battery 6-cell, 62-Whr, 2.80-Ah Li-ion battery 6-cell, 55-Whr, 2.55-Ah Li-ion battery (18) Memory modules (2, DDR3, 10600, 1333-MHz): 4 GB 2 GB 1 GB (19) RTC battery (20) Hard drive (2.5-in, SATA, does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-rpm, 12.7 mm 750-GB, 7200-rpm, 9.5 mm 750-GB, 5400-rpm, 9.5 mm...
  • Page 35: Cable Kit

    Item Component Realtek 8188BC8 802.11a/b/g/n 2×2 WiFi and Bluetooth 3.0+HS Combo Adapter For use only with computer models equipped with an Intel processor: Intel Centrino Advanced-N 6230 Intel Centrino Wireless-N 1000 Intel Centrino Wireless-N + WiMAX 6150 (22) Optical drive (includes bezel and bracket): Blu-ray ROM with LightScribe DVD ±R/RW Super Multi Double-Layer Drive for use only with computer models equipped with an Intel processor DVD±RW and CD-RW Super Multi Double-Layer Combo Drive with LightScribe...
  • Page 36: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Display hinge covers (2) Display bezel: For use only with computer models in dark umber and steel gray finish For use only with computer models in butter gold, espresso black, linen white, Pacific blue, pearl pink, ruby red, and Sonoma red finish Display Hinge Kit (includes left and right display hinges and brackets) 15.6-in, HD, LED, BrightView display panel Display Cable Kit (includes display panel cable and webcam/microphone module cable)
  • Page 37 Item Component In Pacific blue finish In pearl pink finish In ruby red finish In Sonoma red finish In steel gray finish Display Rubber Kit (not illustrated) Display Screw Kit (not illustrated) Spare part number 641472-001 641474-001 640415-001 641473-001 650796-001 641810-001 640448-001 Display assembly subcomponents...
  • Page 38: Mass Storage Devices

    Mass storage devices Item Component Hard drive (2.5-in, SATA, does not include hard drive bracket, hard drive connector cable, or screws): 1-TB, 5400-rpm, 12.7 mm 750-GB, 7200-rpm, 9.5 mm 750-GB, 5400-rpm, 9.5 mm 640-GB, 7200-rpm, 9.5 mm 500-GB, 7200-rpm, 9.5 mm 320-GB, 7200-rpm, 7.0 mm 250-GB, 7200-rpm, 7.0 mm Hard Drive Hardware Kit, includes:...
  • Page 39: Miscellaneous Parts

    65-W RC V HP Smart AC adapter For use only with computer models equipped with an Intel processor: 90-W PFC RC V EM HP Smart AC adapter 65-W RC V EM HP Smart AC adapter Power cord (3-pin, black, 1.83-m):...
  • Page 40: Sequential Part Number Listing

    Component For use in Israel For use in Japan For use in the People's Republic of China For use in South Korea For use in Taiwan For use in Thailand Remote control (full-function, with teletext) USB DVD-T antenna USB DVB-T TV tuner Screw Kit Sequential part number listing Spare part number...
  • Page 41 609941-001 120-W PFC RC V HP Smart AC adapter for use with all computer models 609947-001 90-W PFC RC V EM HP Smart AC adapter for use only with computer models equipped with an Intel processor 609948-001 65-W PFC RC V EM HP Smart AC adapter for use only with computer models equipped with an...
  • Page 42 Spare part number 621046-001 621565-001 621569-001 630703-001 630705-001 631252-001 631253-001 631254-001 631255-001 631956-001 633252-001 633817-001 634250-001 634686-001 634687-001 634688-001 634689-001 634690-001 634691-001 634861-001 634862-001 635225-001 Chapter 3 Illustrated parts catalog Description 640-GB, 7200-rpm, 9.5 mm hard drive for use with all computer models (2.5-in, SATA, does not include hard drive bracket, hard drive connector cable, or screws) 2-GB memory module (DDR3, 10600, 1333-MHz) 4-GB memory module (DDR3, 10600, 1333-MHz)
  • Page 43 Spare part number Description 635494-001 AMD Phenom II N660 3.00-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/sec, dual core, 35 W; includes replacement thermal material) 635495-001 AMD Phenom II N870 2.30-GHz processor (1.5-MB L2 cache, 1333-MHz, 3.6GT/sec, triple core, 35 W; includes replacement thermal material) 635496-001 AMD Phenom II N970 2.20-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/sec, quad core, 35 W;...
  • Page 44 Spare part number 640424-001 640425-001 640426-001 640427-001 640428-001 640429-001 640430-001 640431-001 640433-001 640434-001 640436-001 640436-031 640436-041 640436-051 640436-061 640436-071 640436-121 640436-131 640436-141 640436-161 640436-171 640436-201 640436-211 Chapter 3 Illustrated parts catalog Description Power connector cable Fan/heat sink assembly for use only with computer models equipped with an AMD processor and a graphics subsystem with UMA memory (includes replacement thermal material) Fan/heat sink assembly for use only with computer models equipped with an AMD processor and a graphics subsystem with discrete memory (includes replacement thermal material)
  • Page 45 Spare part number Description 640436-221 Keyboard in black finish for use with all computer models in the Czech Republic and Slovakia (includes keyboard cable) 640436-251 Keyboard in black finish for use with all computer models in Russia (includes keyboard cable) 640436-281 Keyboard in black finish for use only with computer models equipped with an Intel processor in Thailand (includes keyboard cable)
  • Page 46 Spare part number 640451-001 640452-001 640453-001 640454-001 640455-001 640456-001 640457-001 640458-001 640460-001 640461-001 640463-001 640926-001 641438-001 641472-001 641473-001 641474-001 Chapter 3 Illustrated parts catalog Description System board for use only with computer models equipped with an AMD processor, the RS880MD chipset, the HD6470 graphics subsystem chipset, 512-MB of graphics subsystem discrete memory, and USB version 2.0 (includes replacement thermal material) System board for use only with computer models equipped with an AMD processor, the RS880MD chipset, HD6650 graphics subsystem chipset, 1024-MB of graphics subsystem discrete...
  • Page 47 Spare part number Description 641475-001 Display enclosure in butter gold finish 641476-001 Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a graphics subsystem with UMA memory (includes replacement thermal material) 641477-001 Fan/heat sink assembly for use only with computer models equipped with an Intel processor and a graphics subsystem with 1024-MB discrete memory (includes replacement thermal material) 641478-001 Bluetooth module cable (for use only with computer models equipped with an Intel processor)
  • Page 48 Spare part number 641494-001 641495-001 641496-001 641497-001 641672-001 641807-001 641809-001 641810-001 641824-001 641825-001 644362-001 644363-001 644363-031 644363-041 644363-051 644363-061 644363-071 644363-121 644363-131 644363-141 Chapter 3 Illustrated parts catalog Description Top cover in Pacific blue finish (includes TouchPad and TouchPad button board, but does not include TouchPad cable or TouchPad button board cable) NOTE: The TouchPad cable and TouchPad button board cable are included in the Cable Kit,...
  • Page 49 Spare part number Description 644363-161 Keyboard in silver finish for use with all computer models in Latin America (includes keyboard cable) 644363-171 Keyboard in silver finish for use with all computer models in Saudi Arabia (includes keyboard cable) 644363-201 Keyboard in silver finish for use only with computer models equipped with an AMD processor in Brazil (includes keyboard cable) 644363-211 Keyboard in silver finish for use with all computer models in Hungary (includes keyboard cable)
  • Page 50 Spare part number 650801-001 650802-001 Chapter 3 Illustrated parts catalog Description Thermal Material Kit for use only with computer models equipped with an Intel processor and a graphics subsystem with 2048-MB of discrete memory (includes replacement thermal paste and pads) Top cover in steel gray finish (includes TouchPad and TouchPad button board, but does not include TouchPad cable or TouchPad button board cable) NOTE:...
  • Page 51: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.
  • Page 52: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 53 CAUTION: To prevent damage to the computer when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.
  • Page 54: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 55 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 56: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 88 screws that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw and screw lock size and location during removal and replacement.
  • Page 57: Computer Feet

    Item Component Warranty period Model description Computer feet the computer feet are adhesive-backed rubber pads. There are 4 rubber feet that attach to the base enclosure in the locations illustrated below. Description This number describes the duration of the warranty period for the computer.
  • Page 58: Battery

    Battery Description 9-cell, 100-Whr, 3.00-Ah Li-ion battery 6-cell, 62-Whr, 2.80-Ah Li-ion battery 6-cell, 55-Whr, 2.55-Ah Li-ion battery Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 59: Optical Drive

    To insert the battery: Align the tabs on the rear edge of the battery with the notches on the rear edge of the battery bay. Pivot the front edge of the battery down into the battery bay until it is seated. (The battery release latch will automatically lock into place.) Optical drive NOTE:...
  • Page 60 Lift the rear edge of the service cover up and forward until it rests at an angle. Remove the service cover. The service cover is available in the Plastics Kit, spare part number 640444-001. Remove the Phillips PM2.5×4.0 screw that secures the optical drive to the computer. Remove the optical drive by sliding it out of the optical drive bay.
  • Page 61 Remove the two Phillips PM2.0×4.0 screws (1) that secure the bracket to the optical drive. Remove the optical drive bracket (2). Reverse this procedure to reassemble and install the optical drive. Component replacement procedures...
  • Page 62: Hard Drive

    Hard drive NOTE: The hard drive and solid-state drive spare part kit does not include the bracket, connector cable, or screws. The bracket and screws are included in the Hard Drive Hardware Kit, spare part number 640428-001. The connector cable is included in the Cable Kit, spare part number 640422-001.
  • Page 63 Use the Mylar tab built into the hard drive bracket to lift and remove the hard drive (3) from the computer. If it is necessary to replace the hard drive connector cable or hard drive bracket: Remove the four Phillips PM3.0×4.0 screws (1) that secure the hard drive bracket to the hard drive.
  • Page 64: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 65: Memory Module

    Memory module Description 4-GB (DDR3, 10600, 1333-MHz) 2-GB (DDR3, 10600, 1333-MHz) 1-GB (DDR3, 10600, 1333-MHz) Before removing a memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 66: Wlan Module

    WLAN module Description For use on all computer models: Broadcom 4313 802.11b/g/n 1×1 WiFi and 2070 Bluetooth 2.1+EDR Combo adapter (BT3.0+HS ready) Broadcom 4313 802.11b/g/n 1×1 WiFi Adapter Ralink RT3090BC4 802.11b/g/n 1×1 WiFi and Bluetooth 2.1+EDR Combo Adapter (BT3.0+HS ready) Ralink 5390GN 802.11b/g/n 1×1 WiFi Adapter For use only with computer models equipped with an AMD processor: Atheros 9285G 802.11b/g/n 1×1 WiFi Adapter...
  • Page 67 Remove the WLAN module: Disconnect the WLAN antenna cables from the terminals on the WLAN module. NOTE: The #1/black WLAN antenna cable is connected to the WLAN module Main terminal. The #2/gray WLAN antenna cable is connected to the WLAN module Aux terminal. Remove the two Phillips PM2.0×4.0 screws that secure the WLAN module to the system board.
  • Page 68 NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Chapter 4 Removal and replacement procedures...
  • Page 69: Keyboard

    Keyboard NOTE: The keyboard spare part kit includes a keyboard cable. Description For use only with computer models equipped with an AMD processor in Brazil For use only with computer models equipped with an Intel processor in Israel For use only with computer models equipped with an Intel processor in Japan For use with all computer models...
  • Page 70 Description For use only with computer models equipped with an Intel processor in Japan For use with all computer models in Belgium For use with all computer models in Canada For use with all computer models in the Czech Republic and Slovakia For use with all computer models in Denmark, Finland, and Norway For use with all computer models...
  • Page 71 Remove the keyboard: Remove the Phillips PM2.5×4.0 screw that secures the keyboard to the computer. Rest the computer on its left side. Open the computer. Insert a screw driver or similar thin tool into the keyboard screw hole, and then press on the back of the keyboard until the keyboard disengages from the computer.
  • Page 72 Lift the rear edge (1) of the keyboard, and then slide the keyboard (2) back until the keyboard cable is accessible. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is attached, and then disconnect the keyboard cable (2) from the system board. Remove the keyboard.
  • Page 73: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad and TouchPad button board, but does not include the TouchPad cable or TouchPad button board cable. The TouchPad cable and TouchPad button board cable are included in the Cable Kit, spare part number 640422-001. Description In butter gold finish In dark umber finish...
  • Page 74 Remove the seven Phillips PM2.5×10.0 screws that secure the top cover to the computer. Remove the following screws that secure the top cover to the computer: ● Three Phillips PM2.0×3.0 screws (1) in the optical drive bay ● Three Phillips PM2.5×6.0 screws (2) ●...
  • Page 75 Release the ZIF connectors to which the following cables are attached, and then disconnect the cables from the system board: NOTE: The power button board cable, TouchPad button board cable, and fingerprint reader board cable are included in the Cable Kit, spare part number 640422-001. ●...
  • Page 76 Remove the top cover (2). Reverse this procedure to install the top cover. Chapter 4 Removal and replacement procedures...
  • Page 77: Power Button Board

    Power button board Description Power button board (does not include cable) NOTE: The power button board cable is not included in the power button board spare part kit. The power button board cable is included in the Cable Kit, spare part number 640422-001. Before removing the power button board, follow these steps: Shut down the computer.
  • Page 78 Remove the power button board and cable (3). Reverse this procedure to install the power button board and cable. Chapter 4 Removal and replacement procedures...
  • Page 79: Fingerprint Reader Board

    Fingerprint reader board Description Fingerprint reader board (select models only, includes bracket, but does not include cable) NOTE: The fingerprint reader board cable is not included in the fingerprint reader board spare part kit. The fingerprint reader board cable is included in the Cable Kit, spare part number 640422-001.
  • Page 80 Remove the fingerprint reader board bracket (4) and the fingerprint reader board (5). Reverse this procedure to install the fingerprint reader board and cable. Chapter 4 Removal and replacement procedures...
  • Page 81: Bluetooth Module

    Bluetooth module NOTE: This section applies only to computer models equipped with an Intel processor. Description Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable is available in the Cable Kit, spare part number 640422-001. Before removing the Bluetooth module and cable, follow these steps: Shut down the computer.
  • Page 82 Release the Bluetooth module (3) from the clip built into the front speaker assembly. Remove the Bluetooth module and the Bluetooth module cable. If it is necessary to replace the Bluetooth module cable, disconnect the cable from the Bluetooth module and replace it. Reverse this procedure to install the Bluetooth module and cable.
  • Page 83: Usb Board

    USB board Description USB board (does not include cable) NOTE: The USB board cable is not included in the USB board spare part kit. The USB board cable is included in the Cable Kit, spare part number 640422-001. Before removing the USB board, follow these steps: Shut down the computer.
  • Page 84: Power Connector Cable

    Reverse this procedure to install the USB board. Power connector cable Description Power connector cable Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 85 Remove the power connector (4) from the base enclosure. Reverse this procedure to install the power connector cable. Component replacement procedures...
  • Page 86: System Board

    System board NOTE: The system board spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, using the following spare part numbers: ● 640457-001 — For use only with computer models equipped with an AMD processor and a graphics subsystem with discrete memory ●...
  • Page 87 Description For use only with computer models equipped with a dual core processor, the Intel HD6490 graphics subsystem, 1024-MB of discrete memory, and USB version 2.0 For use only with computer models equipped with a quad core processor, a graphics subsystem with UMA memory, and USB version 3.0 For use only with computer models equipped with a dual core processor, a graphics subsystem with UMA memory, and USB version 3.0...
  • Page 88 Disconnect the speaker cable (1) and the optical drive connector cable (2) from the system board. Turn the computer right side up, with the front toward you. Open the computer. Disconnect the following cables from the system board: ● Display panel cable (1) ●...
  • Page 89 Remove the Phillips PM2.5×4.0 screw (1) and the two Phillips PM2.5×5.0 screws (2) that secure the system board to the base enclosure. Flex the left side of the base enclosure (1) outward to provide clearance for the audio connectors (2) and the other connectors on the left side of the system board. Lift the front edge of the system board (3) until it rests at an angle.
  • Page 90: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, using the following spare part numbers: ● 640457-001 — For use only with computer models equipped with an AMD processor and a graphics subsystem with discrete memory ●...
  • Page 91 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page ● Optical drive (see Optical drive on page ●...
  • Page 92 Remove the fan/heat sink assembly (2). NOTE: The following illustration shows the fan/heat sink assembly being removed from a computer model equipped with an AMD processor and a graphics subsystem with discrete memory. A computer model equipped with an AMD processor and a graphics subsystem with UMA memory has only four screws.
  • Page 93 The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the fan/heat sink assembly is removed. Replacement thermal material is included with the fan/heat sink assembly, processor, and system board spare part kits. Replacement thermal material is also available in the Thermal Material Kit.
  • Page 94: Processor

    Reverse this procedure to reassemble and install the fan/heat sink assembly. Processor NOTE: The processor spare part kit includes replacement thermal material. Replacement thermal material is also available in the Thermal Material Kit, using the following spare part numbers: ● 640457-001 —...
  • Page 95 Description AMD Phenom II N850 2.20-GHz processor (1.5-MB L2 cache, 1333-MHz, 3.6GT/sec, triple core, 35 W) AMD Phenom II N660 3.00-GHz processor (2.0-MB L2 cache, 1333-MHz, 3.6GT/sec, dual core, 35 W) AMD Phenom II P960 1.80-GHz processor (2.0-MB L2 cache, 1066-MHz, 3.6GT/sec, quad core, 25 W) AMD Phenom II P860 2.00-GHz processor (1.5-MB L2 cache, 1333-MHz, 3.6GT/sec, triple core, 25 W)
  • Page 96 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see ● Optical drive (see ● Hard drive (see ● WLAN module (see ●...
  • Page 97 Lift the processor (2) straight up, and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon embossed on the processor socket when you install the processor. NOTE: The following illustration shows the processor removal process on a computer model equipped with an AMD processor.
  • Page 98: Speakers

    Speakers Description Speaker cover: For use only with computer models in dark umber and steel gray finish For use only with computer models in butter gold, espresso black, linen white, Pacific blue, pearl pink, ruby red, and Sonoma red finish Speaker Kit (includes left and right speakers and cable) Before removing the speakers, follow these steps: Shut down the computer.
  • Page 99 Release the rear speaker cable (1) from the clips (2) and routing channel built into the base enclosure. Remove the four Phillips PM2.5×4.0 screws (1) and the PM2.5×10.0 screw (2) that secure the rear speaker to the computer. Turn the computer right side up, with the front toward you. Open the computer.
  • Page 100 Remove the rear speaker (4) and cable. Remove the Phillips PM2.5×4.0 screw (1) that secures the front speaker to the base enclosure. Remove the front speaker (2). NOTE: When removing the front speaker, note the installation locations of two isolators (3). Reverse this procedure to install the speakers.
  • Page 101: Optical Drive Connector Cable

    Optical drive connector cable NOTE: The optical drive connector cable is included in the Cable Kit, spare part number 640422-001. The optical drive connector cable includes the optical drive connector. Before removing the optical drive connector cable, follow these steps: Shut down the computer.
  • Page 102: Display Assembly

    Turn the computer right side up, with the front toward you. Open the computer. Release the optical drive connector cable from the clips (1) built into the base enclosure. Remove the two Phillips PM2.0×7.0 screws (1) that secure the optical drive connector to the base enclosure.
  • Page 103 Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 104 If it is necessary to replace the display bezel or any of the display assembly subcomponents: Remove the two screw covers (1) and the two Phillips PM2.5×5.0 screws (2) that secure the display bezel to the display assembly. (The screw covers are available in the Display Rubber Kit, spare part number 641810-001.) Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 105 If it is necessary to replace the webcam/microphone module: Detach and release the webcam/microphone module (1) as far as the webcam/microphone module cable allows. (The webcam/microphone module is attached to the display enclosure with double-sided tape.) Disconnect the webcam/microphone module (2) from the webcam/microphone module. Remove the webcam/microphone module (3).
  • Page 106 Remove the hinge covers (2). The hinge covers are available using spare part number 641807-001. If it is necessary to replace the display panel: Remove the two Phillips PM2.5×3.5 (1) screws and the six Phillips PM2.5×5.0 screws (2) that secure the display panel to the display enclosure. Chapter 4 Removal and replacement procedures...
  • Page 107 Lift the top edge of the display panel (1), and then swing it forward (2) until it rests upside down in front of the display enclosure. Release the adhesive strips (1) and (2) that secure the display panel cable to the display panel, and then disconnect the display panel cable (3) from the display panel.
  • Page 108 If it is necessary to replace the display hinges: Remove the eight Phillips PM2.0×2.0 screws (1) that secure the display hinges to the display panel. Remove the display hinges (2). The display hinges include the display hinges and brackets and are available using spare part number 640429-001. If it is necessary to replace the display panel cable: Release the tabs (1) built into the display enclosure shielding that secure the display panel cable to the display enclosure.
  • Page 109 use only with computer models in dark umber and steel gray finish) and 640423-001 (for use only with computer models in butter gold, espresso black, linen white, Pacific blue, pearl pink, ruby red, and Sonoma red finish). If it is necessary to replace the wireless antenna cables and transceivers: Release the wireless antenna transceivers (1) from the display enclosure.
  • Page 110: Setup Utility (Bios) And System Diagnostics

    Setup Utility (BIOS) and System Diagnostics Using Setup Utility Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility includes settings for the types of peripherals installed, the startup sequence of the computer, and the amount of system and extended memory.
  • Page 111: Navigating And Selecting In Setup Utility

    Navigating and selecting in Setup Utility To navigate and select in Setup Utility, follow these steps: Turn on or restart the computer, and then press message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter, or use a pointing device to click the item.
  • Page 112: Restoring Factory Settings In Setup Utility

    Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 113: Determining The Bios Version

    Determining the BIOS version To determine whether available BIOS updates contain later BIOS versions than those currently installed on the computer, you need to know the version of the system BIOS currently installed. BIOS version information (also known as ROM date and System BIOS) can be displayed by pressing +esc (if you are already in Windows) or by using Setup Utility.
  • Page 114: Using System Diagnostics

    ● Battery test—This test analyzes the condition of the battery. If the battery fails the test, contact HP support to report the issue and purchase a replacement battery. You can also view system information and error logs in the System Diagnostics window.
  • Page 115: Specifications

    Specifications Computer specifications Dimensions Depth Width Height (front to back) Weight Input power Operating voltage Operating current Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
  • Page 116: 15.6-Inch Display Specifications

    15.6-inch display specifications Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Total power consumption Viewing angle Chapter 6 Specifications Metric U.S. 19.6 cm 7.72 in 34.7 cm 13.66 in 39.8 cm 15.67 in Up to 16.8 million 200:1 (typical)
  • Page 117: Hard Drive Specifications

    Hard drive specifications Dimensions Height Length Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average (read/write) Maximum Logical blocks Disk rotational speed Operating temperature *1 TB = 1 trillion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. **1 GB = 1 billion bytes when referring to hard drive storage capacity.
  • Page 118: Hard Drive Specifications (Continued)

    Hard drive specifications (continued) Dimensions Height Length Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average (read/write) Maximum Logical blocks Disk rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. NOTE: Certain restrictions and exclusions apply.
  • Page 119: Backup And Recovery

    If for some other reason you need to restore your system, this can be achieved using the HP Recovery partition (select models only), without the need for recovery discs or a recovery flash drive. To check for the presence of a recovery partition, click Start, right-click Computer, click Manage, and then click Disk Management.
  • Page 120: Creating Restore Media

    Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive to be sure that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools.
  • Page 121: Performing A System Restore

    You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer.
  • Page 122: Restoring Using The Restore Media

    Restoring using the restore media If possible, back up all personal files. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive, and then restart the computer. – or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the Recovery Manager, the computer boot order needs to be changed.
  • Page 123: Backing Up And Recovering Your Information

    Backing up and recovering your information It is very important to back up your files and keep any new software in a safe place. As you add new software and data files, continue to create backups on a regular basis. How completely you are able to recover your system depends on how recent your backup is.
  • Page 124: Using Windows Backup And Restore

    Using Windows Backup and Restore Guidelines: ● Be sure that the computer is connected to AC power before you start the backup process. ● Allow enough time to complete the backup process. Depending on file sizes, it may take over an hour.
  • Page 125: Create A System Restore Point

    Create a system restore point Select Start > Control Panel > System and Security > System. In the left pane, click System Protection. Click the System Protection tab. Follow the on-screen instructions. Restore to a previous date and time To revert to a restore point (created at a previous date and time), when the computer was functioning optimally, follow these steps: Select Start >...
  • Page 126: Power Cord Set Requirements

    Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 127: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 128: Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiai.org.
  • Page 129 Perform the following steps: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 130 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel.
  • Page 131 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 132 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside down. Remove the backlight frame from the display panel. WARNING! backlight to avoid damaging this component and causing exposure to the mercury. Chapter 9 Recycling The backlight contains mercury.
  • Page 133 Remove the backlight from the backlight frame. Disconnect the display cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.
  • Page 134: Index

    Index AC adapter, spare part numbers 31, 33 Action keys 11 antenna locations 8 removal 101 spare part number 28, 35, Antenna Kit, spare part number 28, 35, 101 audio, product description 4 audio-in jack 14 audio-out jack 14 b key 10 base enclosure, spare part numbers 25, 35 battery...
  • Page 135 electrostatic discharge 44 equipment guidelines 47 esc key 10 Ethernet, product description 4 external media cards, product description 5 external monitor port 14 fan/heat sink assembly removal 82 spare part numbers 25, 36, 39, 41, 82 feet, locations 49 fingerprint reader 9 fingerprint reader board removal 71 spare part number 22, 36, 71...
  • Page 136 pointing device, product description 6 ports external monitor 14 HDMI 14 monitor port 14 product description 6 USB 14, 15 power button 9 power button board removal 69 spare part number 22, 37, 69 power button board cable disconnection 67 illustrated 27 power connector 15 power connector cable...
  • Page 137 warranty period 18, 49 Web browser button 9 webcam 8 webcam light 8 webcam/microphone module removal 97 spare part number 28, 35, 97 Windows applications key 10 Windows logo key 10 wireless antenna locations 8 removal 101 spare part number 28, 35, wireless light 12 wireless, product description 4 WLAN module...

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