HP Pavilion DV6-3020 Maintenance And Service Manual
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HP Pavilion DV6-3020 Maintenance And Service Manual

HP Pavilion DV6-3020 Maintenance And Service Manual

Entertainment pc
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HP Pavilion dv6 Entertainment PC
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Summary of Contents for HP Pavilion DV6-3020

  • Page 1 HP Pavilion dv6 Entertainment PC Maintenance and Service Guide...
  • Page 2 SD Logo is a trademark of its proprietor. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice ENWW...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ... 1 2 External component identification ... 5 Top components ... 5 TouchPad ... 5 TouchPad buttons ... 6 Lights ... 7 Buttons and Fingerprint Reader (select models only) ... 8 Keys ... 9 Front components ...
  • Page 6 Grounding guidelines ... 37 Component replacement procedures ... 40 Service tag ... 40 Computer feet ... 42 Battery ... 43 Hard drive cover ... 44 Hard drive ... 45 WLAN module ... 47 Memory module ... 49 RTC battery ... 51 Optical drive ...
  • Page 7 6 Specifications ... 92 Computer specifications ... 92 39.6-cm (15.6-inch) display specifications ... 93 Hard drive specifications ... 94 LightScribe DVD±R/RW SuperMulti DL Drive specifications ... 95 Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive specifications ... 96 System DMA specifications ... 97 UMA system interrupt specifications ...
  • Page 8 Display ... 120 Index ... 124 viii ENWW...

  • Page 9: Product Description

    Memory ENWW Description HP Pavilion dv6 Entertainment PC Intel® Core™ 2 Quad Intel Core i7 Processors Intel Core i7-820QM processor with 1.73 GHz, SC turbo up to 3.06 GHz, Quad 45 W Intel Core i7-720QM processor with 1.6 GHz, SC turbo up to 2.8 GHz, Quad 45 W Intel Core i7-620M processor with 2.66 GHz, SC turbo up to 3.33 GHz, Dual 35 W...
  • Page 10 Category Hard drives Optical drives Webcam Microphone Chapter 1 Product description Description Supports dual channel Supports up to 8 GB system memory in the following configurations: 1024-MB total system memory (1024 MB x 1) 2048-MB total system memory (1024 MB x 2, dual-channel) 2048-MB total system memory (2048 MB x 1) 3072-MB total system memory (1024 MB x 1 + 2048 MB x 1) 4096-MB total system memory (2048 MB x 2, dual-channel)
  • Page 11 Category Audio Ethernet Wireless TV tuner External media card Internal card expansion Ports ENWW Description HD Audio Dolby advance audio Integrated subwoofer Supports Microsoft® Premium Requirements Pavilion-branded Altec Lansing speakers Integrated 10/100/1000 network interface card (NIC) Integrated wireless local area network (WLAN) options by way of wireless module: Atheros AR9285 802.11b/g/n 1x1 WLAN module for use with all computer models Intel Centrino Wireless-N 1000 802.11b/g/n 1x2...
  • Page 12 Category Keyboard/pointing devices Power requirements Security Operating system Serviceability Chapter 1 Product description Description 38.1-cm (15-inch) full-size keyboard Dura-coat, island-style Backlit dura-coat, island-style (select models only) Mylar clickpad cover Clickpad Multitouch gestures enabled as default Taps enabled as default 6-cell, 55-Wh, 2.55-Ah Li-ion battery 6-cell, 62-Wh, 2.8-Ah Li-ion battery 9-cell, 93-Wh, 2.8-Ah Li-ion battery 65-W AC adapter...

  • Page 13: External Component Identification

    External component identification Top components TouchPad Component TouchPad To view or change the pointing device preferences: Select Start > Devices and Printers. Right-click the device representing the computer. Select Mouse settings. ENWW Function Moves the pointer and selects or activates items on the screen. Top components...

  • Page 14: Touchpad Buttons

    TouchPad buttons Item To view or change pointing device preferences: Select Start > Devices and Printers. Right-click the device representing your computer. Select Mouse settings. Chapter 2 External component identification Description TouchPad On/Off button Left TouchPad button Right TouchPad button Function Turns the TouchPad on and off.

  • Page 15: Lights

    Lights Item Description TouchPad light Caps Lock light Power light Volume Mute light Wireless light Fingerprint Reader light ENWW Function Amber—The TouchPad is disabled. On—The Caps Lock is on. ● On—The computer is on. ● Flashing—The computer is in Sleep. ●...

  • Page 16: Buttons And Fingerprint Reader (Select Models Only)

    Buttons and Fingerprint Reader (select models only) Item Description Power button Fingerprint Reader (select models only) For information about changing the factory settings, see Help and Support. Chapter 2 External component identification Function Press the Power button to: ● Turn on the computer. ●...

  • Page 17: Keys

    Keys Item Description E-mail key Media Application key Web Browser key Print key Calculator key Windows Logo key Function keys Windows Application key QuickLock key Backlight key ENWW Function Press the keys at the same time to display system information. Opens a new e-mail in the default e-mail client.

  • Page 18: Front Components

    Front components Description Speakers Right-side components Item Description USB ports (2) Optical drive Optical Drive light Hibernate light Hard Disk Drive light AC Adapter light Power connector Security Cable slot Chapter 2 External component identification Function Produce sound. Function Connect optional USB devices. Reads optical discs and, on select models, writes to optical discs.

  • Page 19: Left-Side Components

    Left-side components Item Description Vents (2) External Monitor port RJ-45 (network) jack HDMI port eSATA/USB port (select models only) USB port Audio-in (microphone) jack Audio-out (headphone) jack SD card reader ENWW Function Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 20: Bottom Components

    Bottom components Item Description Battery bay Vents (6) Battery Release latch Primary Hard Drive bay Chapter 2 External component identification Function Holds the battery. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation.

  • Page 21: Display Components

    Display components Item Description Internal microphones (2) Webcam light Webcam ENWW Function Record sound. On—The webcam is in use. Records video and captures still photographs. Display components...

  • Page 22: Wireless Antennas

    Wireless antennas Two antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. NOTE: For optimal transmission, keep the areas immediately around the antennas free from obstructions. To review wireless regulatory notices, see the country-specific section of the Regulatory, Safety and Environmental Notices chapter in Help and Support.

  • Page 23: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model description provided on the service tag. ENWW Service tag...
  • Page 24 Item Description Serial number (s/n) Part number/Product number (p/n) Warranty period Chapter 3 Illustrated parts catalog Function This is an alphanumeric identifier that is unique to each product. This number provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed.

  • Page 25: Computer Major Components

    Computer major components Item Description 39.6-cm (15.6-in), high definition (HD) display assembly with low light VGA webcam and two microphones (includes wireless antenna transceivers and cables) for use in: ENWW Spare part number Computer major components...
  • Page 26 Item Description BrightView, black computer models BrightView, white computer models BrightView, red computer models BrightView, chrome computer models BrightView, etched computer models Touchscreen computer models NOTE: For more information about display assembly spare part numbers, see on page Power button board (includes cable) Keyboard—Dura-coat, island-style keyboard (includes keyboard cable) for use in: Adriatic Region Belgium...
  • Page 27 Item Description United States Backlit keyboard —Dura-coat, island-style keyboard (includes keyboard cable) for use in: United Kingdom United States Power connector Top cover (includes TouchPad) for use with: Etched computer models equipped with a fingerprint reader Black computer models not equipped with a fingerprint reader White computer models not equipped with a fingerprint reader Red computer models not equipped with a fingerprint reader Chrome computer models not equipped with a fingerprint reader...
  • Page 28 Item Description ATI Mobility Radeon HD 5650 graphics, 1-GB dedicated memory, and a dual-core processor ATI Mobility Radeon HD 5470 graphics, 512-MB dedicated memory, and a dual-core processor Intel HM55 UMA graphics and shared memory Bluetooth module cable Bluetooth module WLAN module (Bluetooth supported) Atheros AR9285 802.11b/g/n 1x1 WLAN module for use with computer models in all countries and regions...
  • Page 29 Item Description Memory module (PC3-10600, SO-DIMM) 4 GB 2 GB 1 GB Hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and four rubber isolators) 250 GB, 7200 rpm 320 GB, 7200 rpm 500 GB, 7200 rpm 640 GB, 5400 rpm 750 GB, 5400 rpm 1 TB, 5400 rpm...

  • Page 30: Display Assembly Components

    Display assembly components The HP Pavilion dv6 Entertainment PC offers two types of display assemblies. Component spare parts are listed in this section for Touchscreen and BrightView display assemblies. Touchscreen display assembly spare parts Item Description Etched display enclosure (includes wireless antenna transceivers and cables and...
  • Page 31 Item Description Display hinge covers (includes left and right covers) Display Rubber Kit (includes display bezel rubber screw covers) Display Screw Kit * not illustrated ENWW Spare part number 603666–001 603659–001 603658–001 Display assembly components...

  • Page 32: Brightview Display Assembly Spare Parts

    BrightView display assembly spare parts Item Description Display bezel BrightView display panel Display Hinge Kit (includes left and right hinges) Webcam/microphone module (includes cable) Display Cable Kit Display hinge covers Display enclosure (includes wireless antenna transceivers and cables and logo LED board and cable) Black White...
  • Page 33 Item Description Chrome Etched Wireless antenna transceivers and cables Display Rubber Kit (includes display bezel rubber screw covers) Display Screw Kit * not illustrated ENWW Spare part number 603655–001 604804–001 Included with the display enclosure 603659–001 603658–001 Display assembly components...

  • Page 34: Mass Storage Devices

    Mass storage devices Item Description Hard drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and four rubber isolators) 250 GB, 7200 rpm 320 GB, 7200 rpm 500 GB, 7200 rpm 640 GB, 5400 rpm 750 GB, 5400 rpm 1 TB, 5400 rpm 160-GB solid state drive (SSD) Hard Drive Hardware Kit (includes left and right bracket rails, connector cable,...

  • Page 35: Plastics Kit

    Plastics Kit Item Description Hard drive bay cover (includes four captive screws) ENWW Spare part number 603679–001 Plastics Kit...

  • Page 36: Miscellaneous Parts

    Miscellaneous parts Description AC adapters 65-W AC adapter 90-W AC adapter PFC 65-W AC adapter PFC 90-W AC adapter PFC 120-W AC adapter Power cords, Black for use in: Argentina Australia and New Zealand Belgium, Europe, Finland, France, Germany, Greece, the Netherlands, Norway, Portugal, Spain, and Sweden Brazil Canada, French Canada, Latin America, Thailand, and the United States...

  • Page 37: Sequential Part Number Listing

    Description Phillips PM2.5×6.5 screw Cable housing Kensington security lock Sequential part number listing Spare part Description number 371693-001 Headphone, black, with volume control and stereo/mono switch 463953–001 120-W AC adapter, PFC 463955-001 90-W AC adapter, PFC 463958-001 65-W AC adapter 465541–003 Remote control (full-function with teletext) 490371-001...
  • Page 38 Spare part Description number 581222–001 DVB-T TV tuner (select models only) 581223–001 DVB-T TV tuner antenna (select models only) 582564–001 Broadcom 43224 802.11a/b/g/n 2x2 WLAN module for use only with computer models in Canada, the Cayman Islands, Guam, Puerto Rico, the U.S. Virgin Islands, and the United States 582564–002 Broadcom 43224 802.11a/b/g/n 2x2 WLAN module for use only with computer models in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba,...
  • Page 39 Spare part Description number 597622–001 Intel Core i3-330M processor with 2.13 GHz, Dual 35 W 597623–001 Intel Core i3-350M processor with 2.26 GHz, Dual 35 W 597624–001 Intel Core i5-430M processor with 2.26 GHz, SC turbo up to 2.53 GHz, Dual 35 W 597630–001 Backlit keyboard for use in the United States 597630–031...
  • Page 40 Spare part Description number 599092–001 4-GB memory module 599516–001 RTC battery 603642–001 System board for use with computer models equipped with ATI Mobility Radeon HD 5650 graphics, 1- GB dedicated memory, and a dual-core processor 603643–001 System board for use with computer models equipped with ATI Mobility Radeon HD 5470 graphics, 512-MB dedicated memory, and a dual-core processor 603644–001 System board for use with computer models equipped with Intel HM55 UMA graphics and shared...
  • Page 41 Spare part Description number 603669–001 500-GB, 7200 RPM hard disk drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and four rubber isolators) 603670–001 640-GB, 5400 RPM hard disk drive (includes left and right bracket rails, connector cable, Mylar cover with tab, and four rubber isolators) 603671–001 750-GB, 5400 RPM hard disk drive (includes left and right bracket rails, connector cable, Mylar cover...
  • Page 42 Spare part Description number 604804–001 Etched display enclosure (includes wireless antenna transceivers and LED board and cable) 605560–001 Atheros AR9285 802.11b/g/n 1x1 WLAN module for use with computer models in all countries and regions Chapter 3 Illustrated parts catalog ENWW...

  • Page 43: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required Use the following tools to complete the removal and replacement procedures: ● Non-magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Flat-bladed screwdriver Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 44: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 45: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 46: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 47: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 48: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 90 screws, in ten different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.
  • Page 49 Item Description Part number/Product number (p/n) Warranty period ENWW Function Provides specific information about the product's hardware components. The part number helps a service technician to determine what components and parts are needed. Describes the duration of the warranty period for the computer. Component replacement procedures...

  • Page 50: Computer Feet

    Computer feet The computer feet are adhesive-backed rubber pads (spare part number 603696-001). There are four rubber feet that attach to the base enclosure. Chapter 4 Removal and replacement procedures ENWW...

  • Page 51: Battery

    Battery Description 6-cell, 55-Wh, 2.55-Ah Li-ion battery for use with all computer models 6-cell, 62-Wh, 2.8-Ah Li-ion battery for use with all computer models 9-cell, 93-Wh, 2.8-Ah Li-ion battery for use with all computer models Before disassembling the computer: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 52: Hard Drive Cover

    Hard drive cover Description Hard drive cover (included in the Plastics Kit) Before removing the hard drive cover: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 53: Hard Drive

    Hard drive NOTE: The hard drive spare part kit includes left and right bracket rails, a connector cable, Mylar cover with tab, and four rubber isolators. Description 250 GB, 7200 rpm 320 GB, 7200 rpm 500 GB, 7200 rpm 640 GB, 5400 rpm 750 GB, 5400 rpm 1 TB, 5400 rpm 160–GB solid state drive (SSD)
  • Page 54 Use the Mylar tab to lift the hard drive up (2), and then slide it to the right (3) to release it from the hard drive bay. Remove the hard drive from the hard drive bay. To replace the hard drive bracket or any of the hard drive bracket components, remove the following: ●...

  • Page 55: Wlan Module

    WLAN module Description Atheros AR9285 802.11b/g/n 1x1 WLAN module for use with computer models in all countries and regions Intel Centrino Wireless-N 1000 802.11b/g/n 1x2 Broadcom 4313 802.11b/g/n 1x1 WLAN module Broadcom 43224 802.11a/b/g/n 2x2 WLAN module for use only with computer models in Canada, the Cayman Islands, Guam, Puerto Rico, the U.S.
  • Page 56 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. If you replace the module and then receive a warning message, remove the module to restore computer functionality, and then contact technical support through Help and Support.

  • Page 57: Memory Module

    Memory module Description 4 GB 2 GB 1 GB Before removing the memory module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 58 Reverse this procedure to install a memory module. Chapter 4 Removal and replacement procedures ENWW...

  • Page 59: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer.

  • Page 60: Optical Drive

    Optical drive NOTE: The optical drive spare part kit includes an optical drive bezel and bracket. Description LightScribe DVD±R/RW SuperMulti DL Drive Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive Before removing the optical drive: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 61: Keyboard

    Keyboard For a list of keyboards available for your country or region and their spare part numbers, see Computer major components. Before removing the keyboard: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 62 Turn the computer display-side up, with the front toward you, and open the computer as far as possible. Lift (1) and release (2) the keyboard until the keyboard connector on the system board is accessible. Release the zero insertion force (ZIF) connector (1) to which the keyboard cable is connected and disconnect the cable (2) from the system board.

  • Page 63: Top Cover

    Top cover NOTE: The top cover spare part kit includes the TouchPad. Description For use only with etched computer models equipped with a fingerprint reader For use only with black computer models not equipped with a fingerprint reader For use only with white computer models not equipped with a fingerprint reader For use only with red computer models not equipped with a fingerprint reader For use only with chrome computer models not equipped with a fingerprint reader Before removing the top cover:...
  • Page 64 Turn the computer right-side up, with the front toward you. Disconnect the following cables from the system board: ● Fingerprint reader board cable (1) ● TouchPad cable (2) ● Power button cable (3) Chapter 4 Removal and replacement procedures ENWW...
  • Page 65 Lift (1) and then remove the top cover (2). Reverse this procedure to install the top cover. Component replacement procedures ENWW...

  • Page 66: Power Button Board

    Power button board Description Power button board (includes cable) Before removing the power button board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 67 Remove the power button board (2) and cable. Reverse this procedure to install the power button board. Component replacement procedures ENWW...

  • Page 68: Touchscreen Display Assembly

    Touchscreen display assembly NOTE: The display assembly includes a webcam, two microphones, and two wireless antenna transceivers and cables. Description 39.6-cm (15.6-inch) HD Touchscreen display assembly with low light VGA webcam and two microphones (Etched) Before removing the display assembly: Shut down the computer.
  • Page 69 Disconnect the touchscreen cable (3) from the system board. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly might result in damage to the display assembly and other computer components. Remove the three screws (1) that secure the display assembly to the computer. Remove the Touchscreen display assembly (2).
  • Page 70 To remove the hinge covers, pop off the cover from each hinge. Pry the display panel from the display enclosure (1) by working your way around the perimeter of the panel using a flat head screwdriver. Separate the display panel from the display enclosure (2). Disconnect the display logo cable (3) from the display panel cable.
  • Page 71 Remove the display enclosure. The Touchscreen display enclosure spare part number is 603663– 001. To replace the display hinges, remove the six screws (1) that secure the display hinges to the top of the display panel. Remove the three screws (2) on the side of each display hinge. Remove the display hinge (3).
  • Page 72 To remove the display panel cable, remove the adhesive plastic strip (1) from the display panel cable, and then disconnect the cable (2). Lift and remove the cable (3). The Touchscreen Display Cable Kit is spare part number 603655-001. Reverse this procedure to reassemble and install the display assembly. Chapter 4 Removal and replacement procedures ENWW...

  • Page 73: Brightview Display Assembly

    BrightView display assembly NOTE: The display assembly includes two wireless antenna transceivers and cables. Description 39.6-cm (15.6-inch) HD BrightView display assembly with low light VGA webcam and two microphones (Black) 39.6-cm (15.6-inch) HD BrightView display assembly with low light VGA webcam and two microphones (White) 39.6-cm (15.6-inch) HD BrightView display assembly with low light VGA webcam and two microphones (Red)
  • Page 74 Disconnect the display panel cable (2) from the system board. CAUTION: Support the display assembly when removing the following screws. Failure to support the display assembly might result in damage to the display assembly and other computer components. Remove the three screws (1) that secure the display assembly to the computer. Remove the BrightView display assembly (2).
  • Page 75 Remove the hinge covers by popping off the cover from each hinge. Flex the inside edges of the top edge (1), the left and right sides (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure. ENWW Component replacement procedures...
  • Page 76 Remove the display bezel (4). The display bezel is available using spare part number 603651-001. To replace the display panel, remove the six screws (1) from the display hinges. Separate the display panel from the display enclosure (2), and then disconnect the display LED cable (3) from the display panel cable.
  • Page 77 Remove the display hinges (2). The display hinges are available in the BrightView Display Hinge Kit, spare part 603656-001. The display hinge screws are available in the Display Screw Kit, spare part number 603658-001. To remove the display panel cable, remove the adhesive plastic strip (1) from the display panel cable, and then disconnect the cable (2).

  • Page 78: Webcam/Microphone Module

    Webcam/microphone module Description Webcam/microphone module (includes cable) Before removing the webcam/microphone module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 79: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module spare part kit does not include a Bluetooth module cable. The Bluetooth module cable spare part number is 603645-001. Description Bluetooth module Before removing the Bluetooth module: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 80 Slide the Bluetooth module out of the slot and remove the module (2) from the computer. Reverse this procedure to install the Bluetooth module. Chapter 4 Removal and replacement procedures ENWW...

  • Page 81: Speaker Assembly

    Speaker assembly Description Speaker assembly Before removing the speaker assembly: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first disconnecting the power cord from the AC outlet and then disconnecting the AC adapter from the computer.
  • Page 82 Remove the speaker assembly (3). Reverse this procedure to install the speaker assembly. Chapter 4 Removal and replacement procedures ENWW...

  • Page 83: Usb Board

    USB board Description USB board (includes cable) Before removing the USB board: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 84 Remove the USB board (3) from the base enclosure. To remove the USB board (left-side): Disconnect the USB board cable (1) from the LIF connector on the system board Remove the USB cable from the clips (2) attaching the cable to the base enclosure. Remove the USB board from the base enclosure (3).

  • Page 85: Power Connector

    Power connector Description Power connector Before removing the power connector cable: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 86 Remove the Kensington security lock (2). Remove the power connector (3). Reverse this procedure to install the power connector cable. Chapter 4 Removal and replacement procedures ENWW...

  • Page 87: System Board

    System board NOTE: The system board spare kit includes replacement thermal material. Description ATI Mobility Radeon HD 5650 graphics, 1-GB dedicated memory, and a quad-core processor ATI Mobility Radeon HD 5650 graphics, 1-GB dedicated memory, and a dual-core processor ATI Mobility Radeon HD 5470 graphics, 512-MB dedicated memory, and a dual-core processor Intel HM55 UMA graphics and shared memory Before removing the system board: Shut down the computer.
  • Page 88 To remove the system board: Disconnect the following cables from the system board: ● Left-side USB board cable (1) ● Bluetooth cable (2) ● Speaker cable (3) ● Right-side USB board cable (1) ● Power connector cable (2) ● Optical drive cable Chapter 4 Removal and replacement procedures ENWW...
  • Page 89 Lift up on the right side of the system board until it is at approximately a 45-degree angle (1). Lift the system board to the right and up and out of the base enclosure (2). Reverse this procedure to install the system board. ENWW Component replacement procedures...

  • Page 90: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: The fan/heat sink assembly spare kit includes replacement thermal material. Description For use only with computer models equipped with UMA graphics memory For use only with computer models equipped with discrete graphics memory and a 45 W processor For use only with computer models equipped with discrete graphics memory and a 35 W processor...
  • Page 91 To remove the fan/heat sink assembly: Turn the system board upside down, with the expansion port three and the external monitor port toward you. Loosen the seven captive screws (1) that secure the fan/heat sink assembly to the system board. Remove the fan/heat sink assembly (2).
  • Page 92 Reverse this procedure to install the fan/heat sink assembly. Chapter 4 Removal and replacement procedures ENWW...

  • Page 93: Processor

    Processor NOTE: The processor spare part kit includes thermal material. Description Intel Core i7-820QM processor with 1.73 GHz, SC turbo up to 3.06 GHz, Quad 45 W Intel Core i7-720QM processor with 1.6 GHz, SC turbo up to 2.8 GHz, Quad 45 W Intel Core i7-620M processor with 2.66 GHz, SC turbo up to 3.33 GHz, Dual 35 W Intel Core i5-540M processor with 2.53 GHz, SC turbo up to 3.06 GHz, Dual 35 W Intel Core i5-520M processor with 2.4 GHz, SC turbo up to 2.93 GHz, Dual 35 W...
  • Page 94 Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when installing the processor. Reverse this procedure to install the processor. Chapter 4 Removal and replacement procedures ENWW...

  • Page 95: Setup Utility (Bios)

    Setup Utility (BIOS) Starting Setup Utility Setup Utility is a ROM-based information and customization utility is used even when the Windows operating system is not working. NOTE: The Fingerprint Reader (select models only) cannot be used to access Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 96: Navigating And Selecting In Setup Utility

    Use the arrow keys to select a language, and then press the When a confirmation prompt with your language selected is displayed, press the To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press the Changes goes into effect immediately.

  • Page 97: Exiting Setup Utility

    NOTE: If Setup Utility is not running, begin at step 1. If Setup Utility is running, begin at step 2. Open Setup Utility by turning on or restarting the computer. When the Press the ESC key for Startup Menu screen appears, press the –...

  • Page 98: Security Menu

    HP QuickWeb— ◦ Enable/disable the HP QuickWeb Boot Menu during POST. ◦ Delay to boot Windows—Set the delay for the HP QuickWeb Boot Menu to 2, 3, 5, 10, 15, or 30 seconds. ● CD-ROM Boot―Enable/disable boot from CD-ROM. ●...

  • Page 99: Diagnostics Menu

    Diagnostics menu Select Primary Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test ENWW Function Run a comprehensive self-test on the hard drive. Run a comprehensive self-test on a secondary hard drive. Run a diagnostic test on the system memory. Setup Utility menus...

  • Page 100: Specifications

    Specifications Computer specifications Dimensions Width Depth Height (front to back) Diagonal Weight (with optical drive, hard drive, and battery) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized)

  • Page 101: 39.6-Cm (15.6-Inch) Display Specifications

    39.6-cm (15.6-inch) display specifications Number of colors Contrast ratio Brightness Pitch Format Configuration Backlight Character display Total power consumption Viewing angle ENWW Up to 262,114 500:1 (typical) 220 nits (typical) 0.252 × 0.252 mm 1366 × 768 RGB vertical stripe Edge lit 80 ×...

  • Page 102: Hard Drive Specifications

    Hard drive specifications 1-TB* Dimensions Height 12.5 mm Length 100.2 mm Width 69.85 mm Weight 152 g Interface SATA( 3 type GB/sec) Transfer rate Synchronous 97 MB/ (maximum) Security security Seek times (typical read, including setting) Single track 2 ms Average (read/ 12/16 ms write)

  • Page 103: Lightscribe Dvd±R/Rw Supermulti Dl Drive Specifications

    LightScribe DVD±R/RW SuperMulti DL Drive specifications Applicable disc Access time Random Full stroke Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode ENWW Read: CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-...

  • Page 104: Blu-Ray Rom With Lightscribe Dvd±R/Rw Supermulti Dl Drive Specifications

    Blu-ray ROM with LightScribe DVD±R/RW SuperMulti DL Drive specifications Applicable disc Access time Random Cache buffer Data transfer rate 24X CD-ROM 8X DVD 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM 1X BD-ROM 1X BD-R read 1X BD-RE read Transfer mode...

  • Page 105: System Dma Specifications

    System DMA specifications Hardware DMA DMA0 DMA1 DMA2 DMA3 DMA4 ENWW System function Not applicable Not applicable Not applicable Not applicable Direct memory access controller System DMA specifications...

  • Page 106: Uma System Interrupt Specifications

    Intel 5 series 4 port SATA AHCI controller Intel turbo boost technology driver Intel 5 series/3400 chipset family USB enhanced host controller — 3B34 High definition audio controller HP mobile data protection sensor Microsoft ACPI-compliant system Intel graphics media accelerator HD ENWW...

  • Page 107: Discrete System Interrupt Specifications

    Intel 5 series/3400 chipset family PCI express root port 1 — 3B42 Intel 5 series 4 port SASTA AHCI controller Intel 5 series/3400 chipset family USB enhanced host controller — 3B34 High definition audio controller HP mobile data protection sensor Microsoft ACPI-compliant system EG MADISON Discrete system interrupt specifications...

  • Page 108: Switchable Graphics System Interrupt Specifications

    Intel 5 series 4 port SASTA AHCI controller Intel Turbo Boost technology drive Intel 5 series/3400 chipset family USB enhanced host controller — 3B34 High definition audio controller HP mobile data protection sensor Microsoft ACPI-compliant system ATI Mobility Radeon HD 5470 Intel Wifi Link 1000 BGN...

  • Page 109: Switchable Graphics System I/O Address Specifications

    Switchable graphics system I/O address specifications I/O address (hex) 00 - 1F 00–1F 20 - 21 24 - 25 28 - 29 2C - 2D 2E - 2F 30 - 31 34 - 35 38 - 39 3C - 3D 40 - 43 4E - 4F 50 - 53...
  • Page 110 I/O address (hex) A8 - A9 AC - AD B0 - B1 B2 - B3 B4 - B5 B8 - B9 BC - BD C0 - DF 380 - 38E 3B0 - 3BB 3C0 - 3DF 400 - 47F 4D0 - 4D1 500 - 57F 680 - 69F 800 - 80F...

  • Page 111: Uma System I/O Address Specifications

    UMA system I/O address specifications I/O address (hex) 00 - 1F 00–1F 20 - 21 24 - 25 28 - 29 2C - 2D 2E - 2F 30 - 31 34 - 35 38 - 39 3C - 3D 40 - 43 4E - 4F 50 - 53 70 - 77...
  • Page 112 I/O address (hex) AC - AD B0 - B1 B2 - B3 B4 - B5 B8 - B9 BC - BD C0 - DF 380 - 38E 3B0 - 3BB 3C0 - 3DF 400 - 47F 4D0 - 4D1 500 - 57F 680 - 69F 800 - 80F D00 - FFFF...

  • Page 113: Discrete System I/O Address Specifications

    Discrete system I/O address specifications I/O address (hex) 00 - 1F 00–1F 20 - 21 24 - 25 28 - 29 2C - 2D 2E - 2F 30 - 31 34 - 35 38 - 39 3C - 3D 40 - 43 4E - 4F 50 - 53 70 - 77...
  • Page 114 I/O address (hex) AC - AD B0 - B1 B2 - B3 B4 - B5 B8 - B9 BC - BD C0 - DF 380 - 38E 3B0 - 3BB 3B0 - 3BB 3C0 - 3DF 3C0 - 3DF 400 - 47F 4D0 - 4D1 500 - 57F 680 - 69F...

  • Page 115: System Memory Map Specifications

    System memory map specifications Size 640 KB 128 KB 64 KB 96 KB 96 KB 15 MB 58 MB 58 MB 2 MB 4 GB 64 KB ENWW Memory address 00000000-0009FFFF 000A0000-000BFFFF 000C0000-000CFFFF 000D0000-000E7FFF 000E8000-000FFFFF 00100000-00FFFFFF 04800000-07FFFFFF 04800000-07FFFFFF 08000000-080FFFFF 08200000-FFFEFFFF FFFF0000-FFFFFFFF System memory map specifications 107 System function...

  • Page 116: Backup And Recovery

    To check for the presence of a recovery partition, select Start > Computer. If the partition is present, an HP Recovery drive is listed in the Hard Disk Drives section of the window.

  • Page 117: Creating Recovery Discs

    Creating recovery discs NOTE: HP recommends creating recovery discs to be sure that you can restore the system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 118: Backing Up Your Information

    Backing up your information When to back up ● On a regularly scheduled basis NOTE: Set reminders to back up your information periodically. ● Before the computer is repaired or restored ● Before adding or modifying hardware or software Backup suggestions ●...

  • Page 119: When To Create Restore Points

    When to create restore points ● Before adding or extensively modifying software or hardware ● Periodically, whenever the system is performing optimally NOTE: If you revert to a restore point and then change your mind, you can reverse the restoration. Create a system restore point Select Start >...

  • Page 120: Performing A Recovery

    Performing a recovery NOTE: You can recover only files that you have previously backed up. HP recommends using Recovery Manager to create an entire drive backup as soon as you set up the computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.
  • Page 121 Click System recovery, and then click Next. Follow the on-screen instructions. ENWW Performing a recovery 113...

  • Page 122: Connector Pin Assignments

    Connector pin assignments Audio-in (microphone) Audio-out (headphone) 114 Chapter 8 Connector pin assignments Signal Audio signal in Audio signal in Ground Signal Audio out, left channel Audio out, right channel Ground ENWW...

  • Page 123: External Monitor

    External monitor ENWW Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock External monitor 115...

  • Page 124: Hdmi

    HDMI 116 Chapter 8 Connector pin assignments Signal Transition minimized differential signal (TMDS) data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1 shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock-...

  • Page 125: Modem)

    RJ-11 (modem) Universal Serial Bus ENWW Signal Unused Ring Unused Unused Unused Signal +5 VDC Data - Data + Ground RJ-11 (modem) 117...

  • Page 126: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 127: Requirements For Specific Countries Or Regions

    Requirements for specific countries or regions Country or region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 128: 10 Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury might be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Website at http://www.eiae.org.
  • Page 129 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 130 Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside down. Remove all screws that secure the display panel frame to the display panel. Use a sharp-edged tool to cut the tape (1) that secures the sides of the display panel to the display panel frame.
  • Page 131 Release the tape (4) that secures the LCD panel to the display rear panel. Remove the LCD panel. Recycle the LCD panel and backlight. ENWW Display 123...
  • Page 132 Index AC adapter spare part number 29 spare part numbers 28, 29 administrator password 90 antennas 14 applications key, Windows 9 audio, product description 3 audio-in (microphone) jack pin assignments 114 audio-out (headphone) jack pin assignments 114 backing up customized window, toolbar, and menu bar settings 110 personal files 110 templates 110...
  • Page 133 28 hinge removal 63, 68 spare part numbers 63, 69 hinge covers BrightView removing 67 Touchscreen removing 62 HP QuickWeb, Setup Utility 90 I/O address specifications discrete 105 switchable graphics 101 UMA 103 integrated webcam light, identifying 13 internal microphones,...
  • Page 134 jacks RJ-45 (network) 11 Kensington lock, spare part number 29, 33 Kensington security lock removing 78 keyboard illustrated 18 product description 4 removal 53 spare part numbers 18, 31 keyboard, backlit spare part numbers 19, 31 keys esc 9 fn 9 function 9 Windows applications 9 Windows logo 9...
  • Page 135 optical drives 2 pointing device 4 ports 3 power requirements 4 processors 1 product name 1 security 4 serviceability 4 TV tuner 3 webcam 2 wireless 3 product name 1 program recovery 108 recovery discs from the recovery discs 112 from the recovery partition 112 partition 108...
  • Page 136 webcam/microphone module illustrated 22, 24 removal 70 spare part number 22, 24, 32 spare part numbers 70 Windows applications key, identifying 9 Windows logo key, identifying 9 wireless antenna transceivers illustrated 22, 25 wireless antennas 14 wireless light, identifying 7 wireless, product description 3 WLAN module illustrated 20...

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Pavilion dv6-3037Pavilion dv6-3000 - entertainment notebook pcPavilion dv6

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