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HP Pavilion DM4-1060 Maintenance And Service Manual

Entertainment pc
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HP Pavilion dm4 Entertainment PC
Maintenance and Service Guide

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Summary of Contents for HP Pavilion DM4-1060

  • Page 1 HP Pavilion dm4 Entertainment PC Maintenance and Service Guide...
  • Page 2 The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ... 1 2 External component identification ... 5 Identifying the hardware ... 5 Top components ... 6 TouchPad ... 6 Lights ... 7 Power button and fingerprint reader ... 8 Keys ... 9 Front components ... 10 Right-side components ...
  • Page 6 Grounding guidelines ... 36 Component replacement procedures ... 39 Serial number ... 39 Computer feet ... 40 Battery ... 41 SIM ... 42 Memory module ... 43 RTC battery ... 45 WLAN module ... 46 WWAN module ... 51 Hard drive ... 53 Optical drive ...
  • Page 7 6 Specifications ... 92 Computer specifications ... 92 35.56-cm (14.0-in) display specifications ... 93 Hard drive specifications ... 94 DVD±RW SuperMulti Double-Layer Drive specifications ... 95 System resource specifications ... 96 7 Backup and recovery ... 97 Creating recovery discs ... 98 Backing up your information ...
  • Page 8 viii...

  • Page 9: Product Description

    Processors Chipset Graphics Panel Memory Description HP Pavilion dm4 Entertainment PC Intel® Core™ i7 processor 620M, 2.66-GHz (SC turbo up to 3.33 GHz), 4-MB L3 cache Intel Core i5 processors 540M, 2.53-GHz (SC turbo up to 3.06 GHz), 3-MB L3 cache 520M, 2.40-GHz (SC turbo up to 2.93 GHz), 3-MB L3...
  • Page 10 ● 160-GB Supports the following 9.5-mm (0.50-in) tray load, fixed, SATA drive: DVD±R/RW SuperMulti DL Drive HP TrueVision Low light, fixed (no tilt), activity LED 640 × 480 by 24 frames per second One microphone, digital Noise suppression Dolby Advanced Audio, HD audio...
  • Page 11 Category Description Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter Integrated WWAN and GPS function: Qualcomm module with two antennas 5 band antenna support: 2100/1800/1900/800/900 with additional GPS band External media card 5-in-1 Digital Media Slot; supports SD, MMC, MS, Mspro, xD Supports mini versions of SD, MMC, and MS Duo with adapter (adapter not included)
  • Page 12 Category Operating system Serviceability Chapter 1 Product description Description Preinstalled: Windows 7 Professional (64 bit) Windows 7 Home Premium (64 bit) Windows 7 Home Basic (32 and 64 bit) FreeDOS RedFlag End-user replaceable parts: AC adapter Battery (system) Hard drive Memory module Optical drive Mini-card device...

  • Page 13: External Component Identification

    External component identification Identifying the hardware Components included with the computer may vary by region and model. The illustrations in this chapter identify the standard features on most computer models. To see a list of hardware installed in the computer, follow these steps: Select Start >...

  • Page 14: Top Components

    Top components TouchPad Component TouchPad on/off button TouchPad zone* Left TouchPad button* Right TouchPad button* *This table describes factory settings. To view or change pointing device preferences, select Start > Devices and Printers. Then, right-click the icon representing your device, and select Mouse settings. Chapter 2 External component identification Description Turns the TouchPad on and off.

  • Page 15: Lights

    Lights Component Power light Mute light Wireless light Caps lock light TouchPad light Fingerprint reader light Description ● White: Power is on. ● Blinking White: The computer is in the Sleep state. NOTE: Another power light is located on the left side of the computer. Amber: Speaker sound is off.

  • Page 16: Power Button And Fingerprint Reader

    Power button and fingerprint reader Component Power button* Fingerprint reader *This table describes factory settings. For information about changing factory settings, refer to the user guides located in Help and Support. Chapter 2 External component identification Description ● When the computer is off, press the button to turn on the computer.

  • Page 17: Keys

    Keys Component Windows logo key Windows applications key Action keys Description Displays system information when pressed in combination with key. Displays system information when pressed in combination with key. Displays the Windows Start menu. Displays a shortcut menu for items beneath the pointer. Execute frequently used functions.

  • Page 18: Front Components

    Front components Component Digital Media Slot Speakers (2) Right-side components Component Optical drive light Optical drive USB ports (2) Chapter 2 External component identification Description Supports the following optional digital card formats: ● Memory Stick (MS) ● Memory Stick Pro (MSP) ●...

  • Page 19: Left-Side Components

    Produces sound when connected to optional powered stereo speakers, headphones, ear buds, a headset, or television audio. ● White: The hard drive is being accessed. ● Amber: HP ProtectSmart Hard Drive Protection has temporarily parked the hard drive. Left-side components...
  • Page 20 Component Power light Vents (3) RJ-45 (network) lights RJ-45 (network) jack (10) HDMI port (11) Combo eSATA/USB port Chapter 2 External component identification Description ● On: Power is on. ● Blinking: The computer is in the Sleep state. NOTE: Another power light is located next to the power button.

  • Page 21: Display Components

    Display components Component Internal display switch Webcam light Webcam Internal microphone Description Turns off the display if the display is closed while the power is on. White: The webcam is in use. Records video and captures still photographs. Record sound. Display components...

  • Page 22: Bottom Components

    Bottom components Component Battery bay Battery release latch Vents (6) Hard drive bay Memory/Wireless module compartment Chapter 2 External component identification Description Holds the battery. Releases the battery from the battery bay. Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 23: Wireless Antennas

    Wireless antennas On select computer models, at least two antennas send and receive signals from one or more wireless devices. These antennas are not visible from the outside of the computer. Component WLAN antennas (2)* WWAN antennas (2)* *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions.

  • Page 24: Additional Hardware Components

    Additional hardware components Component Power cord* AC adapter Battery* *Batteries and power cords vary in appearance by region and country. Chapter 2 External component identification Description Connects an AC adapter to an AC outlet. Converts AC power to DC power. Powers the computer when the computer is not plugged into external power.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Serial number location When ordering parts or requesting information, provide the computer serial number and model number located in the battery bay of the computer. ● Product name (1). This is the product name affixed to the front of the computer. ●...

  • Page 26: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 27 Item Description 35.56 cm (14.0-in), WXGA, HD, BrightView display assembly NOTE: Display assembly components on page 24 internal component spare part information. For use in models equipped with WWAN For use in models not equipped with WWAN Keyboards For use in Brazil For use in English and French Canada For use in Europe, the Middle East, and Asia For use in France...
  • Page 28 NOTE: The Bluetooth module cable is included in the Misc Cable Kit, spare part number 608227-001. (13) HP un2420 Broadband Module (WWAN) (14) WLAN modules Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the...
  • Page 29 Item Description Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, Czech Republic, Denmark, Djibouti, Dominica, Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equatorial...
  • Page 30 Item Description Broadcom 43224AGN 802.11a/b/g/draft-n WiFi Adapter For use in Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea, Estonia,...
  • Page 31 Item Description Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo,...

  • Page 32: Display Assembly Components

    Item Description 160-GB solid-state drive (19) DVD±RW SuperMulti DL Drive (12.7 mm optical drive, fixed) Display assembly components Item Description Display bezel Chapter 3 Illustrated parts catalog Spare part number 608215-001 608221-001 Spare part number 608209-001...

  • Page 33: Plastics Kit

    Item Description Webcam module Display panel, Brightview, high-definition, 35.56 cm (14.0-in) (includes display panel cable) For use in models without WWAN For use in models with WWAN Display hinge cover (4a) Webcam cable (4b) Antennas and cables Display hinge cover Display bracket Display back cover Display Screw Kit (not illustrated;...

  • Page 34: Mass Storage Devices

    Mass storage devices Item Description Optical drive (12.7 mm, SATA, fixed) DVD±RW SuperMulti DL Drive Hard drive (include hard drive bracket) NOTE: The hard drive cable is included in the Misc Cable Kit, spare part number 608227-001. 640-GB, 5400 RPM 500-GB, 7200 RPM 320-GB, 7200 RPM 250-GB, 7200 RPM...

  • Page 35: Miscellaneous Parts

    Miscellaneous parts Description AC adapters 90-W Smart AC adapter with power factor correction (PFC), RC/V 3W 90-W AC adapter with power factor correction (PFC), RC/V EM 3W 65-W Smart AC adapter, RC/V 3W 65-W Smart AC adapter with power factor correction (PFC), RC/V EM 3W Power cord, AC, 3 wire, black, 1.83-m For use in Argentina For use in Australia...

  • Page 36: Sequential Part Number Listing

    490371-D01 Power cord, AC, 3-pin, black,1.83-m, for use in Argentina 490371-D61 Power cord, AC, 3-pin, black,1.83-m, for use in India 531993-001 HP un2420 Broadband Module (WWAN) 537921-001 Bluetooth module without cable Chapter 3 Illustrated parts catalog Spare part number 608228-001...
  • Page 37 Spare part Description number 580101-001 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US Virgin Islands 580101-002 Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, Central African...
  • Page 38 Spare part Description number 593530-001 Intel Centrino Wireless-N 1000 802.11b/g/n 1x2 for use in Andorra, Antigua and Barbuda, Argentina, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Bermuda, Bolivia, Bosnia and Herzegovina, Brazil, Brunei, Bulgaria, Canada, the Cayman Islands, Chile, People's Republic of China, Colombia, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, the Dominican Republic, Ecuador, Egypt, El Salvador, Estonia, Finland, France, French Guiana, Georgia, Germany, Ghana, Greece, Guadeloupe, Guam, Guatemala, Haiti, Honduras, Hong Kong, Hungary, Iceland, India, Indonesia, Ireland,...
  • Page 39 Spare part Description number 602992-001 Realink RT3090BC4 802.11b/g/n 1x1 WiFi and Bluetooth 2.1+EDR Combo Adapter for use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, the People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech...
  • Page 40 Spare part Description number 608222-051 Keyboard for use in France 608222-071 Keyboard for use in Spain 608222-121 Keyboard for use in English and French Canada 608222-141 Keyboard for use in Turkey 608222-161 Keyboard for use in Latin America 608222-171 Keyboard for use in Saudi Arabia 608222-201 Keyboard for use in Brazil 608222-281...
  • Page 41 Spare part Description number 613666-001 35.56 cm (14.0-in) display panel, high definition, BrightView for use in models with WWAN 613667-001 35.56 cm (14.0-in) WXGA Brightview display assembly for use in models equipped with WWAN 615744-001 Webcam module 616244-001 System board (includes replacement thermal material) for use in models with 1 GB of discrete graphics memory Sequential part number listing...

  • Page 42: Removal And Replacement Procedures

    Removal and replacement procedures Preliminary replacement requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 43: Cables And Connectors

    Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion.

  • Page 44: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions.

  • Page 45: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: ● To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.

  • Page 46: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 47: Component Replacement Procedures

    Component replacement procedures This chapter provides removal and replacement procedures. There are as many as 75 screws, in 12 different sizes, that must be removed, replaced, or loosened when servicing the computer. Make special note of each screw size and location during removal and replacement.

  • Page 48: Computer Feet

    Computer feet Description Rubber Feet Kit The computer feet are adhesive-backed rubber pads. The feet attach to the base enclosure in the locations illustrated below. Chapter 4 Removal and replacement procedures Spare part number 608228-001...

  • Page 49: Battery

    Battery Description 9-cell, 93-WH (2.80-Ah) Li-ion 6-cell, 55-WH (2.55Ah) Li-ion 6-cell, 62-WH (2.80-Ah) Li-ion Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 50: Sim

    NOTE: This section applies only to computer models with WWAN capability. NOTE: If there is a SIM inserted in the SIM slot, it must be removed before disassembling the computer. Be sure that the SIM is reinserted in the SIM slot after reassembling the computer. Before removing the SIM, follow these steps: Shut down the computer.

  • Page 51: Memory Module

    Memory module Description 4096-MB, PC3 10600, 1333-MHz 2048-MB, PC3 10600, 1333-MHz 1024-MB, PC3 10600, 1333-MHz Before removing the memory module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 52 Remove the module (2) by pulling it away from the slot at an angle. NOTE: Memory modules are designed with a notch (3) to prevent incorrect insertion into the memory module slot. Reverse this procedure to install a memory module. Chapter 4 Removal and replacement procedures...

  • Page 53: Rtc Battery

    RTC battery Description RTC battery Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 54: Wlan Module

    WLAN module NOTE: The WLAN module and the WWAN module are not interchangeable. Description Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter For use in Canada, the Cayman Islands, Guam, Puerto Rico, the United States, and the US Virgin Islands Atheros AR9285 802.11 a/b/g/n 2x2 WiFi adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentian, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Barbados, Belgium, Belize, Benin, Bermuda, Bhutan, Bosnia and Herzegovina, Botswana, Brazil, British Virgin Islands, Brunei, Bulgaria, Burkina...
  • Page 55 Description Broadcom 43224AGN 802.11a/b/g/draft-n WiFi Adapter For use in Albania, Algeria, Andorra, Angola, Argentina, Armenia, Australia, Austria, Azerbaijan, Bahrain, Belarus, Belgium, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Cape Verde, the Cayman Islands, Central African Republic, Chad, Chile, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican Republic, East Timor, Ecuador, Egypt, El Salvador, Equitorial Guinea, Eritrea,...
  • Page 56 Description Broadcom 4313AGN 802.11a/b/g/draft-n WiFi Adapter For use in Afghanistan, Albania, Algeria, Andorra, Angola, Antigua and Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium, Belize, Benin, Bermuda, Bhutan, Bolivia, Bosnia and Herzegovina, Botswana, Brazil, the British Virgin Islands, Brunei, Bulgaria, Burkina Faso, Burundi, Cambodia, Cameroon, Canada, Cape Verde, the Cayman Islands, Central African Republic, Chad, People's Republic of China, Colombia, Comoros, Congo, Costa Rica, Croatia, Cyprus, the Czech Republic, Denmark, Djibouti, Dominica, the Dominican...
  • Page 57 Before removing the WLAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer.
  • Page 58 Remove the WLAN module (3) by pulling it away from the slot at an angle. CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.

  • Page 59: Wwan Module

    The WWAN module and the WLAN module are not interchangeable. Description HP un2420 Broadband Module (WWAN) Before removing the WWAN module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 60 Remove the WWAN module (3) by pulling it away from the slot at an angle. NOTE: WWAN modules are designed with a notch (4) to prevent incorrect insertion into the WWAN module slot. Reverse the above procedure to install the WWAN module. Chapter 4 Removal and replacement procedures...

  • Page 61: Hard Drive

    Hard drive NOTE: All hard drive spare part kits include a hard drive bracket. NOTE: The hard drive cable is included in the Misc Cable Kit, spare part number 608227-001. Description 640-GB, 5400 RPM 500-GB, 7200 RPM 320-GB, 7200 RPM 250-GB, 7200 RPM 160-GB solid-state drive Before removing the hard drive, follow these steps:...
  • Page 62 Lift the hard drive out of the hard drive bay (2). If it is necessary to replace the hard drive bracket, disconnect the hard drive cable from the hard drive (1). Remove the four Phillips PM3.0×3.0 screws (2) that secure the hard drive bracket to the hard drive.

  • Page 63: Optical Drive

    Optical drive Description DVD±RW SuperMulti DL Drive Before removing the optical drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 64 Remove the two Phillips PM2.0×3.0 screws (1) that secure the optical drive bracket to the optical drive. Remove the optical drive bracket (2). If it is necessary to remove the drive bezel, insert the end of a paper clip into the release access hole (1) in the optical drive bezel.

  • Page 65: Keyboard

    Reverse the above procedure to reassemble and install the optical drive. Keyboard Description Keyboard for use in Brazil Keyboard for use in English and French Canada Keyboard for use in Europe, the Middle East, and Asia Keyboard for use in France Keyboard for use in Germany Keyboard for use in Japan Keyboard for use in Latin America...
  • Page 66 Remove the two Phillips PM2.5×6.5 screws that secure the keyboard to the computer. Turn the computer right-side up with the front toward you. Open the computer as far as possible. Release the top edge of the keyboard by lifting it up to disengage the keyboard from the tabs on the top cover (1).

  • Page 67: Top Cover

    Top cover Description Top cover (includes Touchpad and bracket, button board, and cable) Before removing the top cover, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 68 Remove the six Phillips PM2.0x2.0 broadhead screws that secure the top cover to the base enclosure. Turn the computer right-side up with the front toward you. Open the computer as far as possible. Remove the four Phillips PM2.0×4.0 screws that secure the top cover to the base enclosure, and then disengage the top cover from the base enclosure and lift the top cover up enough to gain access to the cables.
  • Page 69 Release the ZIF connector to which the TouchPad button board cable is connected and disconnect the cable from the system board (2). Release the ZIF connector to which the fingerprint reader board cable is connected and disconnect the cable from the system board (3). Remove the top cover from the base enclosure.

  • Page 70: Fingerprint Reader Board

    Fingerprint reader board Description Fingerprint reader board Before removing the fingerprint reader board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 71 Remove the fingerprint reader board (4) from the top cover. Reverse the above procedure to install the fingerprint reader board. NOTE: To reinstall, place the board into the slot, and then place the bracket over it by setting the right side of bracket into the slots. Then replace the screw. Component replacement procedures...

  • Page 72: Power Button Board

    Power button board Description Power button board (includes cable) Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 73: Display Assembly

    Remove the power button board (2). Reverse the above procedure to install the power button board. Display assembly Description 35.56 cm (14.0-in) WXGA Brightview display assembly for use in models equipped with WWAN 35.56 cm (14.0-in) WXGA Brightview display assembly for use in models not equipped with WWAN Before removing the display assembly, follow these steps: Shut down the computer.
  • Page 74 Optical drive (see Top cover (see Remove the display assembly: Turn the computer display-side up, with the front toward you. Open the display as far as possible. Disconnect the display panel cable (1) from the system board. Remove the four black Phillips PM2.5×6.5 screws (2) that secure the display assembly to the computer.
  • Page 75 If it is necessary to remove the display brackets, remove the two Phillips PM2.0×3.0 screws (1) that secure the brackets to base enclosure, and the remove the brackets (2). If it is necessary to replace any of the display assembly internal components, remove the following screw covers and screws.
  • Page 76 Remove the display bezel (4). The display bezel is available using spare part number 608209-001. If it is necessary to replace the webcam module, lift the webcam from the double-sided tape on the display back cover (1), disconnect the webcam cable (2) from the module, and remove the webcam.
  • Page 77 Remove the cable from the routing path (2) along the bottom of the enclosure, disconnect the display panel cable from the HP logo light cable (3), and then lift the panel from the enclosure (4). The display panel is available using the spare part number 608206-001 for models without WWAN and 613666-001 for models with WWAN.
  • Page 78 The display cable is available in the Display Cable Kit, spare part number 608211-001. If it is necessary to replace the display bracket and hinges, remove the two Phillips PM2.5×5.0 screws (1) that secure the brackets to the display. Remove the display hinges (2) from the display. The display bracket and hinge set is available using spare part number 608214-001.

  • Page 79: Usb Board

    USB board Description USB board (includes cable) Before removing the USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 80: Power Connector Cable

    Lift the USB board straight up (3) to remove it from the computer. Reverse this procedure to install the USB board. NOTE: When reinstalling note that the screw goes into the upper hole. Power connector cable Description Power connector cable (includes cable and connector) Before removing the power connector cable, follow these steps: Shut down the computer.
  • Page 81 Top cover (see Top cover on page USB board (see USB board on page Remove the power connector cable: Turn the computer upright with the right side toward you. Disconnect the power connector cable (1) from the system board. Remove the two Phillips PM2.5×5.0 screws (2) that secure the power connector cable to the base enclosure.

  • Page 82: Bluetooth Module

    Bluetooth module NOTE: The Bluetooth module cable is included in the Misc Cable Kit, spare part number 608227-001. Description Bluetooth module Before removing the Bluetooth module, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 83 Remove the Bluetooth module and cable from the slot in the base enclosure (3), while noting the cable routing path atop the speaker (4). Reverse the above procedure to install the Bluetooth module. Component replacement procedures...

  • Page 84: Speaker Assembly

    Speaker assembly Description Speaker assembly Before removing the speaker assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 85 Lift the speaker assembly straight up (3) to remove it from the base enclosure. Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 86: System Board

    System board NOTE: All system board kits include replacement thermal material. Description System board for use in models with 1 GB of discrete graphics memory System board for use in models with 512 MB of discrete graphics memory System board for use in models with UMA graphics When replacing the system board, be sure that the following components are removed from the defective system board and installed on the replacement system board: ●...
  • Page 87 Display assembly (see USB board (see USB board on page Power connector cable (see Turn the computer upright with the left side toward you. Remove the three Phillips PM2.5×5.0 screws (1) that secure the system board to the computer. Loosen the captive screw in the fan sink that secures the system board (2). Lift the right side of the system board (3).

  • Page 88: Fan/Heat Sink Assembly

    Fan/heat sink assembly NOTE: All fan/heat sink assembly kits include replacement thermal material. Description Fan/heat sink assembly for use in models with UMA graphics Fan/heat sink assembly for use in models with discrete graphics NOTE: To properly ventilate the computer, allow at least a 7.6-cm (3-inch) clearance on the right side and rear panel of the computer.
  • Page 89 NOTE: Steps 1 through 4 apply to computers with discrete subsystem memory on the system board. Steps 5 through 7 apply to computers with UMA subsystem memory. Turn the system board upside down. Disconnect the fan cable from the system board. Follow the sequence embossed on heat sink to loosen the six Phillips PM2.5×7.0 captive screws (1) that secure the fan/heat sink assembly to the system board.
  • Page 90 Remove the fan/heat sink assembly (2). The thermal material must be thoroughly cleaned from the surfaces of the fan/heat sink assembly (1), (3) and the processor (2) and graphics processor (3) on the system board each time the fan/heat sink assembly is removed. Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled.
  • Page 91 Disconnect the fan cable from the system board. Follow the sequence embossed on heat sink to loosen the four Phillips PM2.5×7.0 captive screws (1) that secure the fan/heat sink assembly to the system board. NOTE: Due to the adhesive quality of the thermal material located between the fan/heat sink assembly and system board components, it may be necessary to move the fan/heat sink assembly from side to side to detach the assembly.
  • Page 92 Remove the fan/heat sink assembly (2). The thermal material must be thoroughly cleaned from the surface of the processor component (1) and the fan/heat sink assembly (2) each time the fan/heat sink assembly is removed. Thermal pads and thermal paste must be installed on all surfaces before the fan/heat sink assembly is reinstalled. NOTE: Thermal pads and thermal paste are included with all fan/heat sink assembly, system board, and processor spare part kits.

  • Page 93: Processor

    Processor NOTE: All processor spare part kits include thermal material. Description Intel Core i7 620M Dual Core processor (2.26-GHz, 4-Mb L3 cache) Intel Core i5 540M Dual Core processor (2.53-GHz, 3-MB L3 cache) Intel Core i5 520M Dual Core processor (2.40-GHz, 3-MB L3 cache) Intel Core i5 450M Dual Core processor (2.40-GHz, 3-MB L3 cache) Intel Core i5 430M Dual Core processor (2.26-GHz, 3-MB L3 cache) Before removing the processor, follow these steps:...
  • Page 94 Lift the processor (2) straight up and remove it. NOTE: The gold triangle (3) on the processor must be aligned with the triangle icon (4) embossed on the processor socket when you install the processor. Reverse this procedure to install the processor. Chapter 4 Removal and replacement procedures...

  • Page 95: Setup Utility

    Setup Utility Starting Setup Utility Setup Utility is a ROM-based information and customization utility that can be used even when your Windows operating system is not working. NOTE: The fingerprint reader cannot be used to access Setup Utility. The utility reports information about the computer and provides settings for startup, security, and other preferences.

  • Page 96: Navigating And Selecting In Setup Utility

    When a confirmation prompt with your language selected is displayed, press enter. To save your change and exit Setup Utility, use the arrow keys to select Exit > Exit Saving Changes, and then press enter. Your change goes into effect immediately. Navigating and selecting in Setup Utility Because Setup Utility is not Windows based, it does not support the TouchPad.

  • Page 97: Restoring Default Settings In Setup Utility

    Restoring default settings in Setup Utility The following procedure explains how to restore the Setup Utility default settings. If Setup Utility is not already running, begin at step 1. If Setup Utility is already running, begin at step 2. Open Setup Utility by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”...

  • Page 98: Setup Utility Menus

    Setup Utility menus The menu tables in this section provide an overview of Setup Utility options. NOTE: Some of the Setup Utility menu items listed in this chapter may not be supported by your computer. Main menu Select System information Security menu Select Administrator password...

  • Page 99: Diagnostics Menu

    Select Fan Always On Boot Options Diagnostics menu Select Hard Disk Self Test Secondary Hard Disk Self Test (select models only) Memory Test To do this Enable/disable Fan Always On. When enabled, the computer fan will always be on. Set the following boot options: ●...

  • Page 100: Specifications

    Specifications Computer specifications Dimensions Depth Width Height (front to rear) Weight (lowest weight configuration) Input power Operating voltage Operating current Temperature Operating (not writing to optical disc) Operating (writing to optical disc) Nonoperating Relative humidity Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating NOTE:...

  • Page 101: 35.56-Cm (14.0-In) Display Specifications

    35.56-cm (14.0-in) display specifications Dimensions Active diagonal size Active area Resolution Weight Contrast ratio Luminance Luminance uniformity Lifetime (1/2 luminance) Backlight Response time Surface treatment Total power consumption Viewing angle 35.56 cm (14.00 in) 309.399 x 173.952 1366 × 768 (HD) 320 g (0.71 lbs) 500:1 (typical) 200 nits (typical)

  • Page 102: Hard Drive Specifications

    Hard drive specifications Dimensions Height Width Weight Interface type Transfer rate Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks Disc rotational speed Operating temperature *1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may differ slightly.

  • Page 103: Dvd±Rw Supermulti Double-Layer Drive Specifications

    DVD±RW SuperMulti Double-Layer Drive specifications Applicable disc Read Write Random access time Cache buffer Data transfer rate 24X CD-ROM 8X DVD-ROM 24X CD-R 16X CD-RW 8X DVD+R 4X DVD+RW 8X DVD-R 4X DVD-RW 2.4X DVD+R(9) 5X DVD-RAM Transfer mode CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD-ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-CD, Video CD), Multisession CD (Photo-CD, CD-EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD- ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-R, DVD-RW, DVD+R, DVD...

  • Page 104: System Resource Specifications

    System resource specifications You can use Device Manager to get a graphical view of the system resources that control how the devices work on the computer. System resources you can access from Device Manager are direct memory access (DMA) channels, input/output (I/O) ports, interrupt request (IRQ) lines, and memory addresses.

  • Page 105: Backup And Recovery

    Backup and recovery Recovery after a system failure is as complete as your most current backup. HP recommends that you create recovery discs immediately after software setup. As you add new software and data files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.

  • Page 106: Creating Recovery Discs

    Creating recovery discs HP recommends that you create recovery discs to be sure that you can restore your system to its original factory state if you experience serious system failure or instability. Create these discs after setting up the computer for the first time.

  • Page 107: Backing Up Your Information

    Backing up your information As you add new software and data files, you should back up your system on a regular basis to maintain a reasonably current backup. Back up your system at the following times: ● At regularly scheduled times NOTE: Set reminders to back up your information periodically.

  • Page 108: Using Windows Backup And Restore

    Using Windows Backup and Restore To create a backup using Windows Backup and Restore, follow these steps: NOTE: Be sure that the computer is connected to AC power before you start the backup process. NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.

  • Page 109: Restore To A Previous Date And Time

    NOTE: You can recover only files that you have previously backed up. HP recommends that you use HP Recovery Manager to create a set of recovery discs (entire drive backup) as soon as you set up your computer. Recovery Manager software allows you to repair or restore the system if you experience system failure or instability.
  • Page 110 To restore the system from the partition, follow these steps: Access Recovery Manager in either of the following ways: ● Select Start > All Programs > Recovery Manager > Recovery Manager. – or – ● Turn on or restart the computer, and then press Startup Menu”...

  • Page 111: Connector Pin Assignments

    Connector pin assignments Audio-out (headphone) Audio-in (microphone) Signal Audio out, left channel Audio out, right channel Ground Signal Audio signal in Audio signal in Ground Audio-out (headphone)

  • Page 112: External Monitor

    External monitor Chapter 8 Connector pin assignments Signal Red analog Green analog Blue analog Not connected Ground Ground analog Ground analog Ground analog +5 VDC Ground Monitor detect DDC 2B data Horizontal sync Vertical sync DDC 2B clock...

  • Page 113: Network)

    RJ-45 (network) Signal Transmit + Transmit - Receive + Unused Unused Receive - Unused Unused RJ-45 (network)

  • Page 114: Hdmi

    HDMI Chapter 8 Connector pin assignments Signal TMDS data 2+ TMDS data 2 shield TMDS data 2– TMDS data 1+ TMDS data 1shield TMDS data 1– TMDS data 0+ TMDS data 0 shield TMDS data 0– TMDS clock+ TMDS clock shield TMDS clock–...

  • Page 115: Universal Serial Bus

    Universal Serial Bus Signal +5 VDC Data - Data + Ground Universal Serial Bus...

  • Page 116: Power Cord Set Requirements

    Power cord set requirements The wide range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 117: Requirements For Specific Countries Or Regions

    Requirements for specific countries or regions Country/region Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway The People's Republic of China South Korea Sweden Switzerland Taiwan The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.

  • Page 118: 10 Recycling

    When you remove these components, handle them carefully. NOTE: Materials Disposal. This HP product contains mercury in the backlight in the display assembly that might require special handling at end-of-life. Disposal of mercury may be regulated because of environmental considerations. For disposal or recycling information, contact your local authorities, or see the Electronic Industries Alliance (EIA) Web site at http://www.eiae.org.
  • Page 119 Perform the following steps to disassemble the display assembly: Remove all screw covers (1) and screws (2) that secure the display bezel to the display assembly. Lift up and out on the left and right inside edges (1) and the top and bottom inside edges (2) of the display bezel until the bezel disengages from the display assembly.
  • Page 120 Disconnect all display panel cables (1) from the display inverter and remove the inverter (2). Remove all screws (1) that secure the display panel assembly to the display enclosure. Remove the display panel assembly (2) from the display enclosure. Turn the display panel assembly upside-down. Remove all screws that secure the display panel frame to the display panel.
  • Page 121 Remove the display panel frame (2) from the display panel. Remove the screws (1) that secure the backlight cover to the display panel. Lift the top edge of the backlight cover (2) and swing it outward. Remove the backlight cover. Turn the display panel right-side up.
  • Page 122 Remove the backlight cables (1) from the clip (2) in the display panel. Turn the display panel upside-down. WARNING! The backlight contains mercury. Exercise caution when removing and handling the backlight to avoid damaging this component and causing exposure to the mercury. Remove the backlight frame from the display panel.
  • Page 123 Remove the backlight from the backlight frame. Disconnect the display panel cable (1) from the LCD panel. Remove the screws (2) that secure the LCD panel to the display rear panel. Release the LCD panel (3) from the display rear panel. Release the tape (4) that secures the LCD panel to the display rear panel.

  • Page 124: Index

    Index Symbols/Numerics 1394 Power Saving 90 AC adapter identifying 16 spare part numbers 27, 32 action keys, identifying 9 administrator password 90 antennas 15 applications key, Windows 9 audio, product description 2 audio-in (microphone) jack identifying 11 pin assignments 103 audio-out (headphone) jack identifying 11 pin assignments 103...
  • Page 125 Display Cable Kit, spare part number 31 display component recycling 110 display components illustrated 24 spare part numbers 24 display enclosure illustrated 24 spare part number 25, 31 display hinge cover, spare part number 31 display hinge kit, spare part number 25 display panel illustrated 24...
  • Page 126 mini-card compartment cover, illustrated 25 Misc Cable Kit, spare part number 32 model name 1 monitor port, pin assignments 104 mute light, identifying 7 network jack identifying 12 pin assignments 105 operating system, product description 4 optical drive precautions 35 product description 2 removal 55 spare part numbers 24, 26, 55...
  • Page 127 static-shielding materials 38 supported discs 98 system board removal 78 spare part numbers 19, 31, 33, 78 System Configuration menu 90 system failure or instability 97 system information, displaying 88, 90 system recovery 101 system resources 96 system restore points 97, 100 thermal module, spare part number 20, 32 thermal paste,...

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