Troubleshooting Your Computer; Display Problems - HP OmniBook VT6200 Startup Manual

Troubleshooting Your Computer

Troubleshooting and Maintenance
Troubleshooting Your Computer
This section contains solutions to a few basic problems you might have with your
computer. Try the solutions one at a time, in the order in which they are presented.
Here are some other sources of information for troubleshooting:
• See the troubleshooting chapter in the online Reference Guide for a more complete
list of troubleshooting suggestions.
• Open the HP Web-based troubleshooting tool: double-click the HP Instant Support
icon on the Windows desktop (Windows 2000) or click Start, All Programs, HP
Instant Support (Windows XP). Search or browse the troubleshooting database for the
information related to your problem.
• Click Start, Help (Windows 2000) or Start, Help and Support, Fixing a Problem
(Windows XP), and use the Windows troubleshooters.
• See the Microsoft Windows manual shipped with the computer.
• See the HP Notes in the online HP Library for updated information.
• Find technical tips and software updates for the computer at the HP Business Support
Web site (www.hp.com/go/bizsupport).
• Test your computer by running the e-Diagtools test program. See "Testing the
Hardware" on page 48.
• Contact your dealer or Hewlett-Packard—see "To contact HP for support or service"
on page 54. Please have your computer with you when you call.

Display Problems

If the computer is on, but the screen is blank
• Move the mouse or pointing stick, or tap the touch pad. This will wake the display if
it is in Display-off mode.
• Press Fn+F5 in case the internal display was disabled. (Do this three times to return to
the state you started from.)
• If the computer is cold, allow it to warm up.
44 Startup Guide