HP OmniBook 2000 User Manual
Hardware diagnostics
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Summary of Contents for HP OmniBook 2000
- Page 1 HP OmniBook Hardware Diagnostics User’s Guide...
- Page 2 Notice This manual and any examples contained herein are provided “ subject to change without notice. Hewlett-Packard Co. shall not be liable for any errors or for incidental or consequential damages in connection with the furnishing, performance, or use of this manual or the examples herein.
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Page 3: Table Of Contents
Contents Who Should Read This Book ... What is OmniBook Hardware Diagnostics? ... Overview of OmniBook Hardware Diagnostics ... Compatibility ... Where to Get the Diagnostics Software ... 1. Starting OmniBook Hardware Diagnostics ... Installing and Setting Up OmniBook Hardware Diagnostics ... Downloading the Latest Version from the Web ... - Page 4 Creating a Support Ticket ... Adding Comments to the Support Ticket ... 6. Hewlett-Packard Support and Information Services ... Your HP Authorized Reseller ... Hewlett-Packard Information Services ... HP OmniBook World Wide Web ... HP PC & Peripheral Self-Help and Direct-Help Tools ...
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Page 5: Who Should Read This Book
The Support Ticket, which is a complete record of the test results and the PC’s configuration. The support ticket can be used to communicate the test results to your local or HP-dedicated support agent. This is described in chapter 5. -
Page 6: Compatibility
You can download the latest version of the OmniBook Hardware Diagnostics utility from the OmniBook web site in the Support, Software area: For more information about the OmniBook web site and for information about HP Electronic Information Services, refer to page 6-3. -
Page 7: Starting Omnibook Hardware Diagnostics
Starting OmniBook Hardware Diagnostics... -
Page 8: Installing And Setting Up Omnibook Hardware Diagnostics
You can download the latest version of the OmniBook Hardware Diagnostics utility from the OmniBook web site in the Support, Software area: http://www.hp.com/omnibook For more information about the HP OmniBook website and for information about HP Electronic Information Services, refer to page 6-3. There are two files available for downloading: The OmniBook Hardware Diagnostics utility. -
Page 9: Creating The Hardware Diagnostics Floppy Diskette Locally
\Dmi\Hpdiags directory on the hard disk. To do this in Windows, double-click the file. –or– For an OmniBook with TopTools installed, click Start, Programs, HP DMI, HP TopTools. Use the DiagTools tab to create the diskette. On any computer with a CD-ROM drive, run \Omnibook\Drivers\Hputils or \OmniBook\Dmi\Hpdiags directory on the Recovery CD that came with the OmniBook PC. -
Page 10: Updating The Hardware Diagnostics Files (For Network Administrators)
To know if you have TopTools in Windows 95 or Windows NT 4.0, click the Start button and look for HP DMI in the Programs menu. If you are a network administrator, you can update the Hardware Diagnostics files on remote client PCs. -
Page 11: Before Running Omnibook Hardware Diagnostics
Setup program and use the Restore Defaults command to restore the Setup default values, allowing the PC to recover. To enter the PC’s Setup program, restart the PC and press F2 when the HP logo screen (or the Summary screen) appears. -
Page 12: Starting Omnibook Hardware Diagnostics
(Refer to “More Information About the PC’s Setup Program” on page 1-5.) There may be problem with the flexible disk drive or the internal cable connections. Contact your local or HP-dedicated support agent. This means that the PC cannot find the system files on the diskette. The problem could be: The diskette may be damaged or corrupted. -
Page 13: The Welcome Screen
Starting OmniBook Hardware Diagnostics The Welcome Screen When you start the Hardware Diagnostics utility, you will see the following screen: Press F2 to continue and follow the instructions on the screen to run the diagnostic tests. You can quit the diagnostic utility at any time, except during the execution of the basic system test which takes several minutes. -
Page 15: Hardware Detection
Hardware Detection... -
Page 16: Overview Of Hardware Detection
Hardware Detection Overview of Hardware Detection Hardware detection determines which tests are appropriate for your PC. For example, if your PC has an IDE or SCSI hard disk drive, the boot sector of the hard disk drive will be checked as part of the basic system test. In the advanced tests, some functions will be disabled if they are not appropriate for your PC. -
Page 17: During Hardware Detection
During Hardware Detection The following screen appears during hardware detection: Hardware detection may be so fast that this screen simply flickers on and off, without giving you time to read it. This is normal. The time required for hardware detection varies greatly between the different systems and different configurations. Hardware Detection... -
Page 18: Hardware Detection Results
Hardware Detection Hardware Detection Results The following is an example of a screen that will appear after the hardware detection phase: You can use the mouse or the arrow keys to scroll through the list of detected components. -
Page 19: What Is Detected
What is Detected The following are typically detected in the hardware detection phase: Product name Serial number HP BIOS version Processor type Cache memory type and size Total main memory Graphics adapter Flexible disk drive and capacity IDE devices with device type and capacity... -
Page 20: If A Pc Component Is Not Detected
IDE system that supports the drive. We also recommend running the advanced section to verify that the corresponding tests are enabled. 5. If the problem persists, contact your local or HP-dedicated support agent for assistance. -
Page 21: Basic System Test
Basic System Test... -
Page 22: Overview Of The Basic System Test
Basic System Test Overview of the Basic System Test The basic system test is performed after hardware detection. The purpose of the basic system tests is to verify the correct operation of the PC’s hardware. For each detected hardware component, the test will confirm that: The component is powered-on The component has been initialized for use The component is operating correctly under MS-DOS. -
Page 23: Test Result: Pass
Test Result: PASS If the basic system test is successful, a screen similar to the following will appear: The following action is recommended: If you are not investigating a hardware problem, there is no need to continue with the advanced tests or to create a support ticket. Remove the diagnostic diskette from the floppy drive and press F3 to exit OmniBook DiagTools. - Page 24 Although no failure was detected, the support ticket will be effective for communicating the test results and PC configuration to your local or HP-dedicated support agent. (To learn more about the support ticket, refer to chapter 5.) Also, for a potential hardware problem, you can proceed to the advanced system tests, since no error was traced using the basic system test.
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Page 25: Test Result: Fail
Test Result: FAIL If one or more of the basic tests failed, a screen similar to the following will appear: Test failure does not necessarily mean that a component needs replacement. For example, it may simply mean that there is a configuration error or that there is a loose connection. - Page 26 Basic System Test HP-dedicated support agent. (To learn more about the support ticket, refer to chapter 5.) Run the advanced tests (refer to chapter 4). This enables you to investigate the error in greater depth. However, if you want assistance investigating the error or running the advanced tests, contact your local or HP-dedicated support agent.
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Page 27: What Is Tested
What is Tested Although the following list varies slightly for different OmniBook products, the basic tests typically include the following: Basic Functionality Tests, to verify the correct functioning of the processor and subsystems: Basic processor functionality Processor speed Coprocessor DMA controller Interrupt controller Timer and real time clock CMOS... - Page 28 Basic System Test Each test listed above is performed only if it is appropriate for your PC configuration. For example, if your PC does not have a SCSI controller, no SCSI tests will be done. Furthermore, a component test will be performed only if the component was correctly detected in the hardware detection phase.
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Page 29: Advanced System Tests
Advanced System Tests... -
Page 30: Overview Of The Advanced System Tests
Advanced System Tests Overview of the Advanced System Tests The advanced system tests can be used to test each of the PC’s components. These tests are more thorough and cover a wider range of functionality than the basic system tests. The appearance and operation of this test phase is different from the other parts of the Hardware Diagnostics. -
Page 31: Help On Advanced Tests
Help on Advanced Tests You can get more information about each available test. There are two ways to get information about a test: At the bottom of the screen there is a one-line explanation of the test currently selected in the menu. To get help for any test, simply move the selection bar onto the corresponding menu item. -
Page 32: How To Run An Advanced System Test
Advanced System Tests How to Run an Advanced System Test Each test must be selected and started by the user. There are two ways of running tests: Individually, by selecting the test in the menu In a batch, by using the Batch facility. Refer to “Batch Tests” on page 4-6. To perform an advanced test, do these steps: 1. - Page 33 3. Depending on the test selected, the test may start immediately. Alternatively, a window of test parameters is displayed. To change a test parameter, select the parameter and press ENTER. You can then select between the available values for that parameter. We recommend that you change these configuration values only if you are familiar with their meaning and purpose.
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Page 34: Batch Tests
Advanced System Tests Batch Tests You can use the batch test facility to run a pre-defined suite of advanced tests. Each test in the batch is initiated automatically. Help on Using Batch Tests For help on how to use the batch facility, select the command Batch Help in the Batch menu. -
Page 35: What To Do If A Test Fails
HP-dedicated support agent. (To learn more about the support ticket, refer to chapter 5.) 3. If you need assistance, contact your local or HP-dedicated support agent for assistance. You can e-mail or fax them the support ticket. You can also add extra information and your own comments to the support ticket (to learn how to do this, refer to page 5-3). - Page 36 Advanced System Tests At this point, you may have sufficient information to resolve the problem. If so, you can remove the diagnostic diskette from the floppy drive and press F3 to exit OmniBook Hardware Diagnostics, or press F2 to return to the advanced system tests.
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Page 37: The Support Ticket
The Support Ticket... -
Page 38: What Is The Support Ticket
It is the most effective way of communicating this essential information to your local reseller or HP-dedicated support agent. If necessary, you can e-mail or fax the support ticket to your support agent. You should attach a copy of the support ticket if you send your computer for repair. -
Page 39: Adding Comments To The Support Ticket
Adding Comments to the Support Ticket You can add extra information or your own comments to the support ticket. This can help your support agent solve the problem more quickly and effectively. To add your comments to the support ticket, follow these steps: 1. -
Page 41: Hewlett-Packard Support And Information Services
Hewlett-Packard Support and Information Services... -
Page 42: Your Hp Authorized Reseller
Authorized Resellers can also answer questions regarding non-HP hardware, software and systems as well as answer queries about usage not intended for, or not commonly used with the HP OmniBook. Authorized HP Resellers can also offer consulting services tailored to your specific needs regarding product development or custom installations, as will third party support services, or the HP Customer Support organization in your country. -
Page 43: Hewlett-Packard Information Services
Commercial Online Services CD-ROM Subscriptions Service Parts Information Choose Talk to HP Directly for information about how to contact HP for telephone assistance from our technical Customer Support Centers, or for receiving drivers and software by mail. Customer Support Centers... - Page 44 Edition 2, April 1999...