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Table of Contents
Troubleshooting
Related Manuals for HP Folio 13-1020
Summary of Contents for HP Folio 13-1020
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Page 1: User Guide
User Guide HP Notebook... - Page 2 By installing, copying, downloading, or otherwise using any software product preinstalled on this computer, you agree to be bound by the terms of the HP End User License Agreement (EULA). If you do not accept these license terms, your sole...
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Creating a wireless connection ... 15 Identifying wireless and network status icons ... 15 Turning wireless devices on or off ... 16 Using HP Connection Manager ... 16 Using operating system controls ... 16 Using a WLAN ... 16 Connecting to an existing WLAN ... 17 Setting up a new WLAN network ... - Page 6 Bluetooth and Internet Connection Sharing (ICS) ... 20 Connecting to a wired network ... 20 Connecting to a local area network (LAN) ... 20 4 Pointing devices and keyboard ... 22 Using pointing devices ... 22 Setting pointing device preferences ... 22 Using the TouchPad ...
- Page 7 Resolving a low battery level when external power is available ... 38 Resolving a low battery level when no power source is available ... 38 Resolving a low battery level when the computer cannot exit Hibernation ... 38 Installing HP and third-party software updates ... 51...
- Page 8 Using the dedicated recovery partition ... 54 Restoring using the restore media ... 55 Changing the computer boot order ... 55 Backing up and recovering your information ... 55 Using Windows Backup and Restore ... 56 Using Windows system restore points ... 57 11 Setup Utility (BIOS) and System Diagnostics ...
- Page 9 Appendix D Updating programs and drivers ... 69 Appendix E Electrostatic Discharge ... 70 Appendix F Specifications ... 71 Input power ... 71 DC plug of external HP power supply ... 71 Operating environment ... 72 Index ... 73...
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Page 11: Introduction
Introduction This guide contains details about your computer's components, such as ports and jacks. It describes multimedia and other features. And it provides important security, backup, and recovery information. NOTE: Some of the features described in this guide may not be available on your computer. Important first steps After you set up and register the computer, it is important to take the following steps: Set up your wired or wireless network. -
Page 12: Finding Information
To access Help and Support, select Start > Help and Support. NOTE: For country- or region-specific support, go to http://www.hp.com/support, select your country or region, and follow the on-screen instructions. Regulatory, Safety and Environmental Notices To access this guide: Select Start > Help and Support > User Guides. - Page 13 *You can find the expressly provided HP Limited Warranty applicable to your product located with the electronic guides on your computer and/or on the CD/DVD provided in the box. In some countries/regions, HP may provide a printed HP Limited Warranty in the box. For some countries/regions where the warranty is not provided in printed format, you may request a printed copy from http://www.hp.com/go/orderdocuments...
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Page 14: Getting To Know Your Computer
Getting to know your computer TouchPad Component TouchPad light TouchPad on/off button TouchPad zone Left TouchPad button Right TouchPad button Chapter 2 Getting to know your computer Description ● On: The TouchPad is off. ● Off: The TouchPad is on. Turns the TouchPad on or off. -
Page 15: Lights
Lights Component Power light Webcam light Mute light Wireless light Caps lock light Description ● White: The computer is on. ● Blinking white: The computer is in the Sleep state. ● Off: The computer is off or in Hibernation (if Intel RST has been disabled in Setup Utility (BIOS)). -
Page 16: Buttons And Other Top Components
Buttons and other top components Component Internal microphone Power button Speakers (2) Chapter 2 Getting to know your computer Description Records sound. ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. -
Page 17: Keys
Keys Component Windows logo key Action keys Windows applications key Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Displays the Windows Start menu. Execute frequently used system functions. Displays a shortcut menu for items beneath the pointer. -
Page 18: Right Side
Right side Component USB 2.0 port Audio-out (headphone) jack/audio-in (microphone) jack Chapter 2 Getting to know your computer Description Connects optional USB devices. Connects optional powered stereo speakers, headphones, earbuds, a headset, or television audio. Also connects an optional headset microphone. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a... -
Page 19: Left Side
Left side Component Power connector AC adapter/Battery light RJ-45 (network) jack HDMI port USB 3.0 port Digital Media Slot Hard drive light Power light Description Connects an AC adapter. ● White: The computer is connected to external power and the battery is fully charged. ●... -
Page 20: Display
Display Component WLAN antennas (2)* Webcam Internal display switch *The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the antennas free from obstructions. To see wireless regulatory notices, refer to the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. -
Page 21: Rear
Rear Component Vent Description Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Rear... -
Page 22: Bottom
Bottom Component Vents (2) Chapter 2 Getting to know your computer Description Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. -
Page 23: Labels
Labels The labels affixed to the computer provide information you may need when you troubleshoot system problems or travel internationally with the computer: ● Serial number label—Provides important information, including the following: Component Product name Serial number Product part number Warranty period Model description Have this information available when you contact customer support. -
Page 24: Networking
Networking Your computer supports two types of Internet access: ● Wireless—Refer to ● Wired—Refer to NOTE: You must set up Internet service before you can connect to the Internet. Using an Internet service provider Before you can connect to the Internet, you must establish an account with an Internet service provider (ISP). -
Page 25: Creating A Wireless Connection
Network (disabled/ disconnected) Description Opens HP Connection Manager, which enables you to create and manage WLAN, and Bluetooth connections. Indicates that one or more network devices are connected to the network. Indicates that all network devices are disabled in Windows Control Panel. -
Page 26: Turning Wireless Devices On Or Off
Turning wireless devices on or off You can use the wireless key or HP Connection Manager (select models only) to turn on and turn off wireless devices. Refer to location of the wireless key on your computer. To turn off wireless devices using HP Connection Manager: Right-click the HP Connection Manager icon in the notification area, at the far right of the ▲... -
Page 27: Connecting To An Existing Wlan
Connecting to an existing WLAN To connect to an existing WLAN: Be sure that the WLAN device is on. (Refer to Click the network icon in the notification area, at the far right of the taskbar. Select your WLAN from the list. Click Connect. -
Page 28: Setting Up A New Wlan Network
Setting up a new WLAN network Required equipment: ● A broadband modem (either DSL or cable) (1) and high-speed Internet service purchased from an Internet service provider (ISP) ● A wireless router (purchased separately) (2) ● Your new wireless computer (3) NOTE: Some modems have a built-in wireless router. -
Page 29: Protecting Your Wlan
Wi-Fi Protected Access II (WPA2) ◦ Wired Equivalent Privacy (WEP) NOTE: HP recommends that you select WPA2, which is the most advanced of the three encryption protocols. The use of WEP encryption is not recommended, because it can be overcome with little effort. ●... -
Page 30: Using Bluetooth Wireless Devices
Bluetooth and Internet Connection Sharing (ICS) HP does not recommend setting up one computer with Bluetooth as a host and using it as a gateway through which other computers may connect to the Internet. When two or more computers are... - Page 31 Plug the other end of the network cable into a network wall jack (2) or router. WARNING! To reduce the risk of electric shock, fire, or damage to the equipment, do not plug a modem cable or telephone cable into an RJ-45 (network) jack. Connecting to a wired network...
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Page 32: Pointing Devices And Keyboard
Pointing devices and keyboard Using pointing devices NOTE: In addition to the pointing devices included with your computer, you can use an external USB mouse (purchased separately) by connecting it to one of the USB ports on the computer. Setting pointing device preferences Use Mouse Properties in Windows®... -
Page 33: Turning The Touchpad Off Or On
Turning the TouchPad off or on To turn the TouchPad off or on, quickly double-tap the TouchPad on/off button. NOTE: The TouchPad light is off when the TouchPad is on. The TouchPad light and onscreen display icons indicate the TouchPad status when the TouchPad is turned off or on. -
Page 34: Navigating
Navigating To move the pointer, slide one finger across the TouchPad in the direction you want the pointer to go. Selecting Use the left and right TouchPad buttons as you would use the corresponding buttons on an external mouse. Chapter 4 Pointing devices and keyboard... -
Page 35: Using Touchpad Gestures
Using TouchPad gestures The TouchPad supports a variety of gestures. To use TouchPad gestures, place two fingers on the TouchPad at the same time. NOTE: TouchPad gestures are not supported in all programs. To view the demonstration of a gesture: Select Start >... -
Page 36: Scrolling
Scrolling Scrolling is useful for moving up, down, or sideways on a page or image. To scroll, place two fingers slightly apart on the TouchPad, and then drag them across the TouchPad in an up, down, left, or right motion. NOTE: Scrolling speed is controlled by finger speed. -
Page 37: Using The Keyboard
Using the keyboard Using the action keys An action key performs an assigned function. The icon on each of the the assigned function for that key. To use an action key function, press and hold the key. The action key feature is enabled at the factory. You can disable the action key feature and revert back to standard settings. -
Page 38: Using The Hotkeys
Icon Using the hotkeys A hotkey is a combination of the To use a hotkey: Briefly press the ▲ Function Display system information. Chapter 4 Pointing devices and keyboard Description Mutes or restores speaker sound. Turns the wireless feature on or off. NOTE: A wireless network must be set up before a wireless connection is possible. -
Page 39: Multimedia And Other Features
Multimedia and other features Your computer includes the following: ● Two integrated speakers ● One integrated microphone ● Integrated webcam ● Preinstalled multimedia software ● Multimedia keys Using the media activity controls Your computer has media action keys that allow you to play, pause, fast forward, or rewind a media file. -
Page 40: Adjusting The Volume
Adjusting the volume You can adjust the volume using the volume keys. Refer to more information. WARNING! To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety and Environmental Notices. -
Page 41: Intel Wireless Display (Select Models Only)
Intel Wireless Display (select models only) Intel® Wireless Display allows you to share your computer content wirelessly on your TV. To experience wireless display, a wireless third-party TV adapter (purchased separately) is required. Content that asserts output protection, such as Blu-ray discs, will not play on Intel Wireless Display. For details about using the wireless adapter, refer to the device manufacturer's instructions. -
Page 42: Hdmi
HDMI The HDMI (High Definition Multimedia Interface) port connects the computer to an optional video or audio device, such as a high-definition television, or to any compatible digital or audio component. NOTE: To transmit video and/or audio signals through the HDMI port, you need an HDMI cable (purchased separately). -
Page 43: Managing Power
Managing power Your computer can operate on either battery power or external AC power. When the computer is only running on battery power and an AC power source is not available to charge the battery, it is important to monitor and conserve the battery charge. Your computer supports power plans to manage how your computer uses and conserves power so that you can balance computer performance with power conservation. -
Page 44: Initiating Sleep Or Hibernation
Initiating Sleep or Hibernation Microsoft® Windows® has two power-saving states, Sleep and Hibernation. NOTE: Intel Rapid Start Technology (RST) is enabled at the factory. Intel RST only allows the Sleep state to be actively selected (unless RST is disabled in Setup Utility (BIOS)). However, Hibernation is initiated after a period of inactivity when running on battery power or on external power, or when the battery reaches a critical battery level. -
Page 45: Initiating And Exiting Hibernation
Initiating and exiting Hibernation Intel Rapid Start Technology (RST) is enabled at the factory. Intel RST only allows the Sleep state to be actively selected (unless RST is disabled in Setup Utility (BIOS)). However, Hibernation is initiated after a period of inactivity when running on battery power or on external power, or when the battery reaches a critical battery level. -
Page 46: Using The Power Meter
You can also create your own power plan and customize it to how you use the computer for your needs. Use HP Power Manager (select models only) or Windows Control Panel to select a power plan or to create your own plan. -
Page 47: Running On Battery Power
Running on battery power When a charged battery is in the computer and the computer is not plugged into external power, the computer runs on battery power. If the computer has a charged battery installed and the AC adapter is disconnected from the computer, the computer automatically switches to battery power and the display brightness decreases to conserve battery life. -
Page 48: Resolving A Low Battery Level
To reduce potential safety issues, use only the AC adapter provided with the computer, a replacement AC adapter provided by HP, or a compatible AC adapter purchased from HP. Connect the computer to external AC power under any of the following conditions:... -
Page 49: Troubleshooting An Ac Adapter
WARNING! Do not charge the computer battery while you are onboard aircraft. ● When charging or calibrating a battery ● When installing or modifying system software ● When writing information to a disc using an optional external optical drive (purchased separately) ●... -
Page 50: Hp Coolsense
When HP CoolSense is off, the position of the computer is not detected and the performance and fan options remain at the factory setting. As a result, the surface temperature of the computer may be higher than it would be with HP CoolSense on. -
Page 51: Shutting Down The Computer
Shutting down the computer CAUTION: Unsaved information is lost when the computer shuts down. The Shut down command closes all open programs, including the operating system, and then turns off the display and computer. Shut down the computer under any of the following conditions: ●... -
Page 52: External Cards And Devices
External cards and devices Using Digital Media Slot cards Optional digital cards provide secure data storage and convenient data sharing. These cards are often used with digital media–equipped cameras and PDAs as well as with other computers. To determine the digital card formats that are supported on your computer, refer to on page Inserting a digital card CAUTION:... -
Page 53: Removing A Digital Card
Removing a digital card CAUTION: To reduce the risk of loss of data or an unresponsive system, use the following procedure to safely remove the digital card. Save your information and close all programs associated with the digital card. Click the remove hardware icon in the notification area, at the far right of the taskbar. Then follow the on-screen instructions. -
Page 54: Connecting A Usb Device
Connecting a USB device CAUTION: To reduce the risk of damage to a USB connector, use minimal force to connect the device. ▲ Connect the USB cable for the device to the USB port. NOTE: The USB port on your computer may look slightly different from the illustration in this section. -
Page 55: Using Optional External Devices
Using optional external devices NOTE: For more information about required software and drivers, or to learn which computer port to use, refer to the manufacturer's instructions. To connect an external device to the computer: CAUTION: To reduce the risk of damage to the equipment when connecting a powered device, be sure that the device is turned off and the AC power cord is unplugged. -
Page 56: Drives
Drives Handling drives CAUTION: Drives are fragile computer components that must be handled with care. Refer to the following cautions before handling external drives. Additional cautions are included with the procedures to which they apply. NOTE: All references to the hard disk drive in this guide refer to the solid-state (SSD) drive. Observe these precautions: ●... -
Page 57: Securing Your Computer And Information
Computer security is essential for protecting the confidentiality, integrity, and availability of your information. Standard security solutions provided by the Windows® operating system, HP applications, the non–Windows lity (BIOS), and other third-party software can help protect your computer from a variety of risks, such as viruses, worms, and other types of malicious code. -
Page 58: Locating Your Security Software (Select Models Only)
Several types of passwords can be set. For example, when you set up your computer for the first time, you were asked to set up a user password to secure your computer. Additional passwords can be set in Windows or in the HP Setup Utility (BIOS) that is preinstalled on your computer. -
Page 59: Setting Passwords In Setup Utility (Bios)
Setting passwords in Setup Utility (BIOS) Password Administrator password* Power-on password* To set, change, or delete an administrator or power-on password in Setup Utility (BIOS): Open Setup Utility (BIOS) by turning on or restarting the computer. While the “Press the ESC key for Startup Menu”... -
Page 60: Using Internet Security Software
Using Internet security software When you use your computer to access email, a network, or the Internet, you potentially expose your computer to computer viruses, spyware, and other online threats. To help protect your computer, Internet security software that includes antivirus and firewall features may be preinstalled on your computer as a trial offer. -
Page 61: Installing Software Updates
Microsoft website and through the updates link in Help and Support. Installing HP and third-party software updates HP recommends that you regularly update the software and drivers that were originally installed on your computer. To download the latest versions, go to http://www.hp.com/support. At this location, you can also register to receive automatic update notifications when they become available. -
Page 62: 10 Backup And Recovery
10 Backup and recovery Your computer includes tools provided by the operating system and HP to help you safeguard your information and restore it if ever needed. This chapter provides information on the following topics: ● Creating a set of recovery discs or a recovery flash drive (HP Recovery Manager software feature) ●... -
Page 63: Restoring The System
Creating restore media HP recommends that you create either a set of recovery discs or a recovery flash drive so that you can restore your computer to its original factory state if the hard drive fails, or if for any reason you cannot restore using the recovery partition tools. -
Page 64: Performing A System Recovery
You can restore only the system that you have previously backed up. HP recommends that you use HP Recovery Manager to create either a set of recovery discs or a recovery flash drive as soon as you set up the computer. -
Page 65: Restoring Using The Restore Media
– or – Insert the recovery flash drive into a USB port on your computer, and then restart the computer. NOTE: If the computer does not automatically restart in the HP Recovery Manager, the computer boot order needs to be changed. Press at system bootup. -
Page 66: Using Windows Backup And Restore
You can back up your information to an optional external hard drive, a network drive, or discs. Back up your system at the following times: ● At regularly scheduled times TIP: Set reminders to back up your information periodically. ● Before the computer is repaired or restored ●... -
Page 67: Using Windows System Restore Points
Using Windows system restore points A system restore point allows you to save and name a snapshot of your hard drive at a specific point in time. You can then recover back to that point if you want to reverse subsequent changes. NOTE: Recovering to an earlier restore point does not affect data files saved or e-mails created since the last restore point. -
Page 68: Setup Utility (Bios) And System Diagnostics
11 Setup Utility (BIOS) and System Diagnostics Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory. -
Page 69: Navigating And Selecting In Setup Utility (Bios)
Navigating and selecting in Setup Utility (BIOS) To navigate and select in Setup Utility (BIOS), follow these steps: Turn on or restart the computer, and then press Menu” message is displayed at the bottom of the screen. ● To select a menu or a menu item, use the tab key and the keyboard arrow keys and then press enter. -
Page 70: Exiting Setup Utility (Bios)
Updated versions of the BIOS may be available on the HP Web site. Most BIOS updates on the HP Web site are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file. -
Page 71: Downloading A Bios Update
Downloading a BIOS update CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do not download or install a BIOS update while the computer is running on battery power, docked in an optional docking device, or connected to an optional power source. -
Page 72: Using System Diagnostics
Using System Diagnostics System Diagnostics allows you to run diagnostic tests to determine if the computer hardware is functioning properly. Depending on your computer, the following diagnostic tests may be available in System Diagnostics: ● Start-up test—This test analyzes the main computer components that are required to start the computer. -
Page 73: Appendix A Troubleshooting And Support
If the computer is plugged into an AC outlet, plug another electrical device into the outlet to be sure that the outlet is providing adequate power. NOTE: Use only the AC adapter provided with the computer or one approved by HP for this computer. ●... -
Page 74: The Computer Is On But Not Responding
The computer is on but not responding If the computer is on but is not responding to software or keyboard commands, try the following emergency shutdown procedures in the sequence provided: CAUTION: Emergency shutdown procedures result in the loss of unsaved information. ●... -
Page 75: The Wireless Network Connection Is Not Working
If the information provided in this user guide or in Help and Support does not address your questions, you can contact customer support at: http://www.hp.com/go/contactHP NOTE: For worldwide support, click Contact HP worldwide on the left side of the page, or go to http://welcome.hp.com/country/us/en/wwcontact_us.html. At this location, you have the following choices: ●... -
Page 76: Appendix B Cleaning Your Computer
Cleaning your computer Cleaning the display Gently wipe the display using a soft, lint-free cloth moistened with an alcohol-free glass cleaner. Be sure that the display is dry before closing the display. Cleaning the sides and cover To clean and disinfect the sides and cover, use a soft microfiber cloth or a static-free cloth without oil (such as a chamois) moistened with an alcohol-free glass cleaner or use an acceptable germicidal disposable wipe. -
Page 77: Appendix C Traveling With The Computer
“FRAGILE.” ● If the computer has a wireless device or an HP Mobile Broadband Module installed, such as an 802.11b/g device, a Global System for Mobile Communications (GSM) device, or a General Packet Radio Service (GPRS) device, the use of these devices may be restricted in some environments. - Page 78 ● If you are traveling internationally, follow these suggestions: ◦ Check the computer-related customs regulations for each country or region on your itinerary. ◦ Check the power cord and adapter requirements for each location in which you plan to use the computer.
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Page 79: Appendix D Updating Programs And Drivers
Updating programs and drivers HP recommends that you update your programs and drivers on a regular basis to the latest versions. Go to http://www.hp.com/support to download the latest versions. You can also register to receive automatic update notifications when they become available. -
Page 80: Appendix E Electrostatic Discharge
Electrostatic Discharge Electrostatic discharge is the release of static electricity when two objects come into contact—for example, the shock you receive when you walk across the carpet and touch a metal door knob. A discharge of static electricity from fingers or other electrostatic conductors may damage electronic components. -
Page 81: Appendix F Specifications
DC power source, it should be powered only with an AC adapter or a DC power source supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. -
Page 82: Operating Environment
Operating environment Factor Temperature Operating Nonoperating Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating Nonoperating Appendix F Specifications Metric 5°C to 35°C -20°C to 60°C 10% to 90% 5% to 95% -15 m to 3,048 m -15 m to 12,192 m U.S. -
Page 83: Index
17 Connection Manager 16 connector, power 9 creating a wireless connection 15 critical battery level 37 DC plug of external HP power supply 71 digital card inserting 42 removing 43 supported formats 42 Digital Media Slot, identifying 9... - Page 84 28 using 28 HP Connection Manager 16 HP Recovery Manager 54 HP USB Ethernet Adapter, connecting 20 hubs 43 icons network 15 wireless 15 input power 71 installing software updates 51 integrated webcam light, identifying 10 internal display switch 10...
- Page 85 HP Connection Manager 16 software updates, installing 51 supported discs 53 system information hotkey 28 system information, displaying 59 system recovery 54 system restore points 57 TouchPad buttons 4 using 22 TouchPad gestures pinching 26 scrolling 26 zooming 26...