HP Compaq Evo N1010v Series Service Manual page 104

Symptom
Erratic display
Bright or missing
pixels or lines.
Punctured display
Vertical crack near
center of display.
Scratched display
glass
Local area of dark or
light discoloration
visible when display
is on
External display does
not work
Hard disk
Hard disk never spins
Hard disk makes
clunking or scratching
noise
Hard disk makes
buzzing or whining
noise
3-12 Troubleshooting and Diagnostics
Call Center: Suggestions
See quality statement on
page 5-3.
Check connections.
Press Fn+F5 several times.
Try display on another
computer.
Check power source.
Remove and reinstall hard
drive. Check connector.
Back up disk immediately.
Was notebook or drive
dropped?
Back up disk immediately.
Check hard disk installation.
Check for alternate noise
sources, such as PCMCIA
drive or fan.
Repair Center:
Likely Causes
Display cable
connection
Switchboard PCA
Display assembly
Motherboard
Display cable
connection
Display assembly
Usually caused by
closing display with
pencil-sized object on
keyboard
Caused by excessive
pressure applied to area
on screen
External display
Motherboard
Hard drive or connector
Motherboard
Hard drive
Depends on noise
source
Repair Center:
Comments
Check display cable
connection.
Check display cable
connection.
See quality
statement on page 5-
3.
Declared to be
caused by customer
abuse.
Declared to be
caused by customer
abuse.
Declared to be
caused by customer
abuse.
Declared to be
caused by customer
abuse.
If drive case is
damaged, drive may
not operate properly.
Check notebook and
drive for evidence of
customer abuse.
Service Manual