HP Compaq Evo N1010v Series Service Manual page 101

Symptom
Does not boot on
battery, but boots
on AC
Does not boot from
floppy drive
Does not boot from
CD in CD/DVD drive
Sluggish startup or
shutdown
Error message such
as "Invalid system
disk" or "Auto IDE
error"
Password forgotten
Power
Service Manual
Call Center: Suggestions
Make sure battery is properly
installed and fully charged.
Check battery level on battery
LEDs.
Check battery contacts. If
available, try another battery.
Make sure floppy disk is
bootable.
Use BIOS Setup to check
default boot order.
Make sure CD is bootable.
Use BIOS Setup to check
default boot order.
Restart notebook.
Use Tools tab in disk's
Properties sheet to check hard
disk. Use Disk Defragmenter to
optimize hard disk.
Delete temporary and
unneeded files.
Check for disk in floppy drive.
Check boot order in BIOS
Setup.
Remove and reinstall hard
drive.
Verify proper ownership, and
then follow removal
procedure with owner
and record appropriate
data—see page 5-2.
Repair Center:
Likely Causes
Battery or contacts
Motherboard
Floppy disk or floppy
drive
Motherboard.
CD/DVD drive
Motherboard
Hard drive
Hard drive contacts
Hard drive
Troubleshooting and Diagnostics
Repair Center:
Comments
Make sure floppy
drive is installed and
connected correctly.
Make sure CD/DVD
is installed and
connected correctly.
If notebook boots
from floppy drive,
check for corrupt files
on hard drive, use
Recovery CDs to
reinstall factory
software onto hard
drive, replace hard
drive.
User must call
Technical Support
and provide
proof of ownership.
Password removal
is restricted to certain
sites.
See page 5-2.
3-9