Page 1 Maintenance and Service Guide HP Pavilion zd7000 Series Notebook PC HP Media Center zd7000 Series Notebook PC HP Compaq nx9500 Series Business Notebook Document Part Number: 333621-003 August 2004 This guide is a troubleshooting reference used for maintaining and servicing the notebook. It provides comprehensive information on identifying notebook features, components, and spare parts;...
Page 2: Maintenance And Service Guide
The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.
Page 3: Table Of Contents
1 Product Description 1.1 Models........1–2 1.2 Features .
Page 4: Removal And Replacement Procedures
Contents 3.5 Mass Storage Devices ..... . . 3–19 3.6 Personal Video Recorder Devices....3–21 3.7 Miscellaneous .
Page 5: Specifications
6 Specifications A Connector Pin Assignments B Power Cord Set Requirements 3-Conductor Power Cord Set ..... . B–1 General Requirements ......B–1 Country-Specific Requirements .
Page 6: Product Description
Product Description The HP Pavilion zd7000 Series Notebook PC, the HP Media Center zd7000 Series Notebook PC, and the HP Compaq nx9500 Series Business Notebook offer advanced modularity, Intel® Pentium® processors with 64-bit architecture, industry-leading NVIDIA graphics controllers, and extensive multimedia support.
Page 7: Models
Product Description 1.1 Models Notebook model information is shown in Tables 1-1 and 1-2. HP Pavilion zd7000 Series Notebook PC, HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook Description Brand/Series designator Processor type Processor speed...
Page 8 HP Pavilion zd7000 Series Notebook PC, HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook Model Naming Conventions (Continued) Description Operating system Warranty SKU# *1 GB = one billion bytes when referring to hard drive storage capacity.
Page 9: France 344898-051
Product Description HP Pavilion zd7000 Series Notebook PC and Series Notebook PC Models All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack.
Page 10 HP Pavilion zd7000 Series Notebook PC and Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor.
Page 11 Product Description HP Pavilion zd7000 Series Notebook PC and Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack.
Page 12 HP Pavilion zd7000 Series Notebook PC and Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor.
Page 13 Product Description HP Pavilion zd7000 Series Notebook PC and Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack.
Page 14 HP Pavilion zd7000 Series Notebook PC and Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor.
Page 15 Product Description HP Pavilion zd7000 Series Notebook PC and Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack.
Page 16 HP Pavilion zd7000 Series Notebook PC and Series Notebook PC Models (Continued) All HP Pavilion zd7000 Series Notebook PC and HP Media Center zd7000 Series Notebook PC models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor.
Page 17 Product Description HP Compaq nx9500 Series Business Notebook Models All HP Compaq nx9500 Series Business Notebook models feature ■ TouchPad pointing device. ■ 12-cell lithium-ion (Li-Ion) battery pack. ■ 1-year warranty on parts and labor. C9500 Canada - French C9500...
Page 18: Features
1.2 Features ■ The following processors, all with 512-KB L2 cache, are available, varying by notebook model: ❏ Intel® Pentium® 4 3.4-, 3.2-, 3.0-, and 2.8-GHz processors with 800-MHz FSB and Hyper-Threading ❏ Intel Pentium 4 3.06-, 2.8-, and 2.66-GHz processors with 533-MHz FSB ■...
Page 19 Product Description ■ 1024-, 512-, or 256-MB DDR synchronous DRAM (SDRAM) at 333 MHz, expandable to 2.0 GB ■ Microsoft® Windows® XP Home Edition, Microsoft Windows XP Professional, or Microsoft Windows XP Media Center Edition, varying by notebook model ■ Full-size Windows keyboard with integrated numeric keypad ■...
Page 20 ■ Support for the following optical drives: ❏ 24X Max DVD/CD-RW Combo Drive ❏ 8X Max DVD-ROM Drive ❏ Generic multi-speed DVD+RW/R and CD-RW Combo Drive ❏ 8X Max DVD+RW/R and CD-RW Combo Drive ❏ 4X Max DVD+RW/R and CD-RW Combo Drive ❏...
Page 21: Clearing A Password
Product Description 1.3 Clearing a Password If the notebook you are servicing has an unknown password, follow these steps to clear the password. These steps also clear CMOS: 1. Prepare the notebook for disassembly (refer to “Preparing the Notebook for Disassembly,” information).
Page 22: External Components
HP Media Center zd7000 Series Notebook PC, and HP Compaq nx9500 Series Business Notebook. Plastic components of the HP Compaq nx9500 Series Business Notebook appear different from the HP Pavilion and HP Media Center zd7000 models only by color. Front Panel and Right-Side Components Maintenance and Service Guide 1–17...
Page 23: Front And Right Side Components
Product Description Front and Right Side Components Item Component Display release latch Stereo speakers (2) Integrated Drive Electronics (IDE) drive LED Battery LED Power LED Power/standby LED Digital Media Slot Infrared port Optical drive PC Card eject button PC Card slot 1–18 Table 1-4 Function...
Page 24 The external components on the rear panel and left side are shown below and described in Table 1-5. Rear Panel and Left-Side Components Rear Panel and Left-Side Components Item Component Security cable slot RJ-11 (modem) jack RJ-45 (network) jack USB ports (3) S-Video jack Maintenance and Service Guide Table 1-5...
Page 25 Product Description Rear Panel and Left-Side Components (Continued) Item Component Parallel port External monitor port Vents (3) Power connector HP Notebook Expansion Base connector USB port 1394 port Audio-in (microphone) jack Audio-out (headphone) jack 1–20 Table 1-5 Function Connects an optional parallel device such as a printer.
Page 26 Product Description The notebook keyboard components are shown below and described in Table 1-6. Keyboard Components Maintenance and Service Guide 1–21...
Page 27: Keyboard Components
Product Description Item Component fn key caps lock key f1 through f12 function keys Keypad keys (17) Cursor control keys Windows applications key Windows logo key 1–22 Table 1-6 Keyboard Components Function Executes frequently used system functions when pressed in combination with another key.
Page 28: Top Components
The notebook top components are shown below and described in Table 1-7. Top Components Item Component Power button Power/standby LED Volume control buttons (2) Maintenance and Service Guide Table 1-7 Top Components Function When the notebook is: ■ Off, press to turn on the notebook. ■...
Page 29 Product Description Top Components (Continued) Item Component Mute button Mute LED Media button Picture button Wireless button Wireless LED Caps lock LED Num lock LED TouchPad on/off button TouchPad scroll zone Left and right TouchPad buttons TouchPad TouchPad LED 1–24 Table 1-7 Function Mutes or restores volume.
Page 30: Bottom Components
The external components on the bottom of the notebook are shown below and described in Table 1-8. Bottom Components Item Component Labels area Hard drive bay Maintenance and Service Guide Table 1-8 Bottom Components Function Contains the notebook serial number and other applicable regulatory labels.
Page 31 Product Description Bottom Components (Continued) Item Component Vents (3) Memory module/Mini PCI compartment Fan compartment Battery release latch Battery bay 1–26 Table 1-8 Function Allow airflow to cool internal components. Ä To prevent overheating, do not obstruct vents. Using the notebook on a soft surface, such as a pillow, blanket, rug, or thick clothing, can block airflow.
Page 32: Design Overview
1.6 Design Overview This section presents a design overview of key parts and features of the notebook. Refer to Chapter 3, to identify replacement parts, and Chapter 5, Replacement Procedures,” The system board provides the following device connections: ■ Memory module ■...
Page 33: Troubleshooting
Troubleshooting WARNING: Only authorized technicians trained by HP should repair Å this equipment. All troubleshooting and repair procedures are detailed to allow only subassembly/module level repair. Because of the complexity of the individual boards and subassemblies, do not attempt to make repairs at the component level or modifications to any printed wiring board.
Page 34: Computer Setup And Diagnostics Utilities
Troubleshooting 2.1 Computer Setup and Diagnostics Utilities The notebook features 2 system management utilities: ■ Computer Setup—A system information and customization utility that can be used even when your operating system is not working or will not load. This utility includes settings that are not available in Windows.
Page 35: Using Computer Setup
Using Computer Setup Information and settings in Computer Setup are accessed from the File, Security, or Advanced menus: 1. Turn on or restart the notebook. Press F10 = ROM-Based Setup message is displayed in the lower left corner of the screen. ❏...
Page 36: Selecting From The File Menu
Troubleshooting Selecting from the File Menu Select System Information Save to Floppy Restore from Floppy Restore Defaults Ignore Changes and Exit Save Changes and Exit 2–4 Table 2-1 File Menu To Do This ■ View identification information about the notebook, an expansion base, and any battery packs in the system.
Page 37: Selecting From The Security Menu
Selecting from the Security Menu Select Setup Password Power-on Password DriveLock Passwords Password Options (Password options can be selected only when a power-on password has been set.) Maintenance and Service Guide Table 2-2 Security Menu To Do This Enter, change, or delete a Setup password. The Setup password is called an administrator password in Computer Security, a program accessed from the Windows Control Panel.
Page 38 Troubleshooting Select Device Security System IDs *Not applicable to SuperDisk LS-120 drives. 2–6 Table 2-2 Security Menu (Continued) To Do This Enable/disable: ■ Ports or diskette drives* ■ Diskette write* ■ CD-ROM or diskette startup ✎ Settings for a DVD-ROM can be entered in the CD-ROM field.
Page 39: Selecting From The Advanced Menu
Selecting from the Advanced Menu Select Language Boot Options Device Options Maintenance and Service Guide Table 2-3 Advanced Menu To Do This Change the Computer Setup language. Enable/disable: ■ QuickBoot, which starts the notebook more quickly by eliminating some startup tests. (If you suspect a memory failure and want to test memory automatically during startup, disable QuickBoot.)
Page 40 Troubleshooting Advanced Menu (Continued) Select Device Options (continued) HDD Self Test Options *Video modes vary even within regions. However, NTSC is common in North America; PAL, in Europe, Africa, and the Middle East; NTSC-J, in Japan; and PAL-M, in Brazil. Other South and Central American regions can use NTSC, PAL, or PAL-M.
Page 41: Using Diagnostics For Windows
You can display more or less information from anywhere within Diagnostics for Windows by selecting Level on the menu bar. Diagnostics for Windows is designed to test HP components. If non-HP components are tested, the results might be inconclusive.
Page 42: Obtaining, Saving Or Printing Diagnostic
Troubleshooting Obtaining, Saving or Printing Diagnostic Test Information 1. Access Diagnostics for Windows by selecting Start > Settings > Control Panel > Diagnostics for Windows. 2. Select the Test tab. 3. In the scroll box, select the category or device you want to test.
Page 43 6. Select the Begin Testing button. 7. Select a tab to view a test report: ❏ Status tab—Summarizes the tests run, passed, and failed during the current testing session. ❏ Log tab—Lists tests run on the system, the number of times each test has run, the number of errors found on each test, and the total run time of each test.
Page 44: Troubleshooting Flowcharts
Troubleshooting 2.3 Troubleshooting Flowcharts Troubleshooting Flowcharts Overview Flowchart Description “Flowchart 2.1—Initial Troubleshooting” “Flowchart 2.2—No Power, Part 1” “Flowchart 2.3—No Power, Part 2” “Flowchart 2.4—No Power, Part 3” “Flowchart 2.5—No Power, Part 4” “Flowchart 2.6—No Video, Part 1” “Flowchart 2.7—No Video, Part 2” “Flowchart 2.8—Nonfunctioning Expansion Base (if applicable)”...
Page 45: Flowchart 2.1—Initial Troubleshooting
Flowchart 2.1—Initial Troubleshooting Begin troubleshooting. Is there power? Beeps, LEDs, or error messages? Is there video? (no boot) Is the OS loading? Is there sound? Maintenance and Service Guide Go to “Flowchart 2.2—No Power, Part 1.” Check LED board, speaker connections.
Page 46: Flowchart 2.2—No Power, Part
Troubleshooting Flowchart 2.2—No Power, Part 1 No power (power LED is off). Remove from expansion base (if applicable). Power up on battery power? Power up on AC power? Power up in docking device? 1. Reseat the power cables in the expansion base and at the AC outlet.
Page 47: Flowchart 2.3—No Power, Part
Flowchart 2.3—No Power, Part 2 Continued from “Flowchart 2.2—No Power, Part 1.” Visually check for debris in battery socket and clean if necessary. Power on? Check battery by recharging it, moving it to another notebook, or replacing it. Power on? Done Maintenance and Service Guide Done...
Page 48: Flowchart 2.4—No Power, Part
Troubleshooting Flowchart 2.4—No Power, Part 3 Continued from “Flowchart 2.3—No Power, Part 2.” Plug directly into AC outlet. Power LED Reseat AC adapter in notebook and at power source. Power on? Power outlet active? Replace power cord. Power on? 2–16 Done Done Internal or...
Page 49: Flowchart 2.5—No Power, Part
Flowchart 2.5—No Power, Part 4 Continued from “Flowchart 2.4—No Power, Part 3.” Open notebook. Loose or damaged parts? Close notebook and retest. Power on? Done Maintenance and Service Guide Reseat loose components and boards and replace damaged items. Replace the following items (if applicable). Check notebook operation after each replacement: 1.
Page 50: Flowchart 2.6—No Video, Part
Troubleshooting Flowchart 2.6—No Video, Part 1 No video. Expansion Base Stand-alone or expansion base? Stand-alone Internal or external display*? Internal External Adjust brightness. Video OK? Replace the following one at a time. Test after each replacement. Check for bent pins on cable. Video OK? Done 2–18...
Page 51: Flowchart 2.7—No Video, Part
Flowchart 2.7—No Video, Part 2 Continued from “Flowchart 2.6—No Video, Part 1.” Remove notebook from expansion base, if connected. Adjust display brightness. Video OK? Check that notebook is properly seated in expansion base, for bent pins on cable, and for monitor connection.
Page 52 Troubleshooting Flowchart 2.8—Nonfunctioning Expansion Base (if applicable) Nonfunctioning expansion base. Reseat power cord in expansion base and power outlet. Check voltage setting on expansion base. Reset monitor cable connector at expansion base. Expansion base operating? Remove notebook, reseat all internal parts, and replace any damaged items in expansion base.
Page 53 Flowchart 2.9—No Operating System (OS) Loading No OS loading.* Reseat power cord in expansion base and power outlet. *NOTE: Before beginning troubleshooting, always check cable connections, cable ends, and drives for bent or damaged pins. Maintenance and Service Guide No OS loading from hard drive, go to “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.”...
Page 54 Troubleshooting Flowchart 2.10—No OS Loading, Hard Drive, Part 1 OS not loading from hard drive. Nonsystem disk message? Reseat external hard drive. OS loading? Boot from Check the Setup utility for correct booting order. Boot from hard drive? Done 2–22 Go to “Flowchart 2.11—No OS...
Page 55 Flowchart 2.11—No OS Loading, Hard Drive, Part 2 Continued from “Flowchart 2.10—No OS Loading, Hard Drive, Part 1.” 1. Replace CD or diskette in 2. Replace drive? Remove diskette and reboot. Boot from hard drive? Boot 2.13—No OS from diskette drive? Diskette Drive.”...
Page 56 Troubleshooting Flowchart 2.12—No OS Loading, Hard Drive, Part 3 Continued from “Flowchart 2.11—No OS Loading, Hard Drive, Part 2.” System files on hard drive? Virus hard drive? Run SCANDISK and check for bad sectors. Can bad sectors be fixed? Fix bad sectors.
Page 57: Flowchart 2.13—No Os Loading, Diskette Drive
Flowchart 2.13—No OS Loading, Diskette Drive OS not loading from diskette drive. Nonsystem disk message? Boot from another device? Diskette drive enabled in the Setup utility? Is diskette drive boot order correct? Change boot priority using 2.17—Nonfunctioning the Setup utility. Maintenance and Service Guide Reseat diskette drive.
Page 58: Flowchart 2.14—No Os Loading, Cd-Rom Or
Troubleshooting Flowchart 2.14—No OS Loading, CD-ROM or DVD-ROM Drive No OS loading from CD-ROM or DVD-ROM Drive. Boots from CD or DVD? Reseat drive. 2–26 Disc in drive? Install bootable disc. bootable disc. Done Boots from CD or DVD? Booting from another 2.17—Nonfunctioning device?
Page 59: Flowchart 2.15—No Audio, Part
Flowchart 2.15—No Audio, Part 1 No audio. Notebook in expansion base (if applicable)? Go to “Flowchart 2.16—No Audio, Part 2.” 2.17—Nonfunctioning Maintenance and Service Guide Turn up audio internally or externally. Undock Replace the following expansion base components one at a time, as applicable. Check audio status after each change.
Page 60: Flowchart 2.16—No Audio, Part
Troubleshooting Flowchart 2.16—No Audio, Part 2 Continued from “Flowchart 2.15—No Audio, Part 1.” Audio driver in OS configured? Correct drivers for application? Connect to external speaker. Audio? 2–28 Reload audio drivers. Load drivers and set configuration in OS. Replace audio board and speaker connections...
Page 61: Flowchart 2.17—Nonfunctioning Device
Flowchart 2.17—Nonfunctioning Device the notebook and inspect cables and plugs for Clear CMOS. Reattach device. Close notebook, plug in power, and reboot. Device boots properly? Done Maintenance and Service Guide Nonfunctioning device. Reseat device. Unplug the nonfunctioning device from bent or broken pins or other damage. Any physical device detected? Replace hard drive.
Page 62: Flowchart 2.18—Nonfunctioning Keyboard
Troubleshooting Flowchart 2.18—Nonfunctioning Keyboard Keyboard not operating properly. Connect notebook to good external keyboard. External device works? Reseat internal keyboard connector (if applicable). Done 2–30 Replace system board. Replace internal keyboard or cable. Replace system board. Done Maintenance and Service Guide...
Page 63 Flowchart 2.19—Nonfunctioning Pointing Device Pointing device not operating properly. Connect notebook to good external pointing device. External device works? Reseat internal pointing device connector (if applicable). Done Maintenance and Service Guide Replace system board. Replace internal pointing device or cable. Replace system board.
Page 64 Troubleshooting Flowchart 2.20—No Network/Modem Connection No network or modem connection. Network or modem jack active? Digital line? NIC/modem configured in OS? Disconnect all power from the notebook and open. Reseat NIC/modem (if applicable). 2–32 Replace jack or have jack activated. Connect to nondigital line.
Page 65: Illustrated Parts Catalog
Spare part numbers are for use with all models of the HP Pavilion zd7000 Series Notebook PC, the HP Media Center zd7000 Series Notebook PC, and the HP Compaq nx9500 Series Business Notebook unless otherwise noted. Maintenance and Service Guide...
Page 66: Serial Number Location
Illustrated Parts Catalog 3.1 Serial Number Location When ordering parts or requesting information, provide the notebook serial number and model number located on the bottom of the notebook. Serial Number Location 3–2 Maintenance and Service Guide...
Page 67: Notebook Major Components
Illustrated Parts Catalog 3.2 Notebook Major Components Notebook Major Components Maintenance and Service Guide 3–3...
Page 68 15.4-inch, WXGA For use with HP zd7000 models 17.0-inch, WSXGA+ Miscellaneous Plastics Kit For use with HP zd7000 models For use with HP Compaq nx9500 models Each kit includes the following components: Keyboard cover RTC battery SD Card slot/infrared module bezel...
Page 69 Illustrated Parts Catalog Notebook Major Components (Continued) Maintenance and Service Guide 3–5...
Page 70 For use with all models France French Canada Germany For use with HP zd7000 models Italy Spain Top cover For use with HP zd7000 models For use with HP Compaq nx9500 models 3–6 Table 3-1 344898-051 United Kingdom 344898-121 United States and Canada 344898-041...
Page 71 Illustrated Parts Catalog Notebook Major Components (Continued) Maintenance and Service Guide 3–7...
Page 72 NVIDIA GeForce FX Go5700 with 64-MB video memory NVIDIA GeForce FX Go5700 with 128-MB video memory For use with HP zd7000 and HP Compaq nx9500 models NVIDIA GeForce FX Go5700 with 64-MB video memory NVIDIA GeForce FX Go5700 with 128-MB video...
Page 73 Illustrated Parts Catalog Notebook Major Components (Continued) Maintenance and Service Guide 3–9...
Page 74 3.2-GHz Intel Pentium 4 with 800-MHz FSB 3.4-GHz 3.2-GHz 3.0-GHz 2.8-GHz For use with HP zd7000 notebook models Intel Pentium 4 with 800-MHz FSB and Hyper-Threading Technology (HT Technology) Extreme Edition 3.2-GHz Intel Pentium 4 with 533-MHz FSB and HT Technology 3.06-GHz...
Page 75 Illustrated Parts Catalog Notebook Major Components (Continued) Maintenance and Service Guide 3–11...
Page 76 SD Card slot/infrared module (includes cable) Base enclosure (includes right and left speakers) For use with HP zd7000 models For use with HP Compaq nx9500 models Memory modules, 333-MHz For use with all models 512-MB DDR (includes one dual inline memory...
Page 77 Illustrated Parts Catalog Notebook Major Components (Continued) Maintenance and Service Guide 3–13...
Page 78 8X Max DVD+RW/R and CD-RW Combo Drive 4X Max DVD+RW/R and CD-RW Combo Drive 2X Max DVD+RW/R and CD-RW Combo Drive For use with HP Compaq nx9500 models 24X Max DVD/CD-RW Combo Drive 4X Max DVD+RW/R and CD-RW Combo Drive Battery pack, 12-cell, 14.8-volt...
Page 79 Illustrated Parts Catalog Notebook Major Components (Continued) Maintenance and Service Guide 3–15...
Page 80 Illustrated Parts Catalog Spare Parts: Notebook Major Components (Continued) Item Description Wireless LAN antennae (not illustrated) Miscellaneous Cable Kit (not illustrated), includes SD Card slot/infrared module cable Display cable LED board cable Thermal Paste Fixture (not illustrated) 3–16 Table 3-1 Maintenance and Service Guide Spare Part Number...
Page 81: Miscellaneous Plastics Kit Components
3.3 Miscellaneous Plastics Kit Components Miscellaneous Plastics Kit Components Miscellaneous Plastics Kit Components Spare Part Number 344852-001 or 370803-001 Item Description Keyboard cover Fan cover RTC battery SD Card slot/infrared module bezel Feet (5) Hard drive cover Memory module/Mini PCI compartment cover Optical disk drive cover (not illustrated) Maintenance and Service Guide Table 3-2...
Page 82: Miscellaneous Cable Kit Components
Illustrated Parts Catalog 3.4 Miscellaneous Cable Kit Components Miscellaneous Cable Kit Components Miscellaneous Cable Kit Components Spare Part Number 344851-001 Item Description SD Card slot/infrared module cable Display cable LED board cable 3–18 Table 3-3 Maintenance and Service Guide...
Page 83: Mass Storage Devices
3.5 Mass Storage Devices Mass Storage Devices Item Description Hard drives (include hard drive bezel and frame) For use with all models 80-GB (5400-rpm) For use with HP zd7000 models 100-GB (4200-rpm) 80-GB (4200-rpm) 60-GB (7200-rpm) 60-GB (5400-rpm) 60-GB (4200-rpm) 40-GB (5400-rpm)
Page 84 8X Max DVD+RW/R and CD-RW Combo Drive 4X Max DVD+RW/R and CD-RW Combo Drive 2X Max DVD+RW/R and CD-RW Combo Drive For use with HP Compaq nx9500 models 24X Max DVD/CD-RW Combo Drive 4X Max DVD+RW/R and CD-RW Combo Drive USB v.1.1 diskette drive (not illustrated)
Page 85: Personal Video Recorder Devices
3.6 Personal Video Recorder Devices Personal Video Recorder Devices Personal Video Recorder Devices Spare Part Number Information Item Description Personal video recorder Remote control Remote sensor Personal Video Recorder cable kit Remote sensor emitter cable USB cable S-Video cable Composite Audio-Video cable Maintenance and Service Guide Table 3-5 Illustrated Parts Catalog...
Page 86: Personal Video Recorder Devices Spare Part Number Information
Illustrated Parts Catalog Personal Video Recorder Devices (Continued) Personal Video Recorder Devices Spare Part Number Information (Continued) Item Description Personal Video Recorder power cord components AC adapter Power cord 3–22 Table 3-5 Maintenance and Service Guide Spare Part Number 360555-001...
Page 87: Miscellaneous
3.7 Miscellaneous Spare Parts: Miscellaneous (not illustrated) Description Logo Kit For use with HP zd7000 models For use with HP Compaq nx9500 models 120-watt AC adapter with power cord For use with all models Euro United Kingdom United States/Canada For use with HP zd7000 models...
Page 88 Illustrated Parts Catalog Spare Parts: Miscellaneous (not illustrated) (Continued) Description Screw Kit (includes the following screws; refer to Appendix C, “Screw Listing,” specifications and usage.) ■ PM2.5×8.0 screw ■ PM2.5×6.0 screw ■ PM2.5×5.0 screw ■ PM2.5×4.0 screw Thermal paste fixture tool Entertainment cable and Y-cable 3–24 Table 3-6...
Page 89: Removal And Replacement Preliminaries
Removal and Replacement This chapter provides essential information for proper and safe removal and replacement service. 4.1 Tools Required You will need the following tools to complete the removal and replacement procedures: ■ Magnetic screwdriver ■ Phillips P0 screwdriver ■ 5.0-mm socket for system board standoffs ■...
Page 90: Service Considerations
Removal and Replacement Preliminaries 4.2 Service Considerations The following sections include some of the considerations that you should keep in mind during disassembly and assembly procedures. ✎ As you remove each subassembly from the notebook, place the subassembly (and all accompanying screws) away from the work area to prevent damage.
Page 91: Preventing Damage To Removable Drives
4.3 Preventing Damage to Removable Drives Removable drives are fragile components that must be handled with care. To prevent damage to the notebook, damage to a removable drive, or loss of information, observe the following precautions: ■ Before removing or inserting a hard drive, shut down the notebook.
Page 92: Preventing Electrostatic Damage
Removal and Replacement Preliminaries 4.4 Preventing Electrostatic Damage Many electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, the discharge contains enough power to alter device parameters or melt silicon junctions.
Page 93: Workstation Precautions
4.6 Workstation Precautions Use the following grounding precautions at workstations: ■ Cover the workstation with approved static-shielding material (refer to ■ Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and equipment. ■ Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
Page 94 Removal and Replacement Preliminaries Other grounding equipment recommended for use in preventing electrostatic damage includes: ■ Antistatic tape ■ Antistatic smocks, aprons, and sleeve protectors ■ Conductive bins and other assembly or soldering aids ■ Nonconductive foam ■ Conductive tabletop workstations with ground cords of one megohm resistance ■...
Page 95 Typical Electrostatic Voltage Levels (Continued) Event Removing DIPS from Styrofoam Removing bubble pack from PCB Packing PCBs in foam-lined box ✎ A product can be degraded by as little as 700 V. Table 4-2 lists the shielding protection provided by antistatic bags and floor mats.
Page 96: Removal And Replacement Procedures
Removal and Replacement Procedures This chapter provides removal and replacement procedures. There are 67 screws and standoffs, in 8 different sizes, that must be removed, replaced, and loosened when servicing the notebook. Make special note of each screw size and location during removal and replacement.
Page 97: Serial Number
Removal and Replacement Procedures 5.1 Serial Number Report the notebook serial number to HP when requesting information or ordering spare parts. The serial number is located on the bottom of the notebook. Serial Number Location 5–2 Maintenance and Service Guide...
Page 98: Disassembly Sequence Chart
5.2 Disassembly Sequence Chart Use the chart below to determine the section number to be referenced when removing notebook components. Disassembly Sequence Chart Section Description Preparing the notebook for disassembly Battery pack Hard drive Notebook feet Memory module Mini PCI communications card Optical drive Keyboard Keyboard cover...
Page 99: Preparing The Notebook For Disassembly
Removal and Replacement Procedures 5.3 Preparing the Notebook for Disassembly Before you begin any removal or installation procedures: 1. Shut down the notebook. If you are not sure whether the notebook is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Page 100 Battery pack, 12-cell, 14.8-volt 4. Remove the battery pack by following these steps: a. Turn the notebook upside down with the rear panel toward you. b. Slide and hold the battery release latch 1 to the left. The rear edge of the battery pack releases from the notebook. c.
Page 101 Removal and Replacement Procedures Hard drives For use with all models 80-GB (5400-rpm) For use with HP zd7000 models 100-GB (4200-rpm) 80-GB (4200-rpm) 60-GB (7200-rpm) 60-GB (5400-rpm) 60-GB (4200-rpm) 40-GB (5400-rpm) 40-GB (4200-rpm) 5–6 Spare Part Number Information 344858-001 368144-001...
Page 102 ✎ The hard drive cover is included in the Miscellaneous Plastics Kit, spare part number 344852-001 for use with HP zd7000 models, and spare part number 370805-001 for use with HP Compaq nx9500 models. Removing the Hard Drive Cover Maintenance and Service Guide Removal and Replacement Procedures 5–7...
Page 103 Removal and Replacement Procedures d. Use the Mylar tab 1 to slide the hard drive 2 to the right to disconnect it from the system board. e. Lift the hard drive straight up 3. f. Remove the hard drive. Removing the Hard Drive Reverse the above procedure to install the hard drive.
Page 104: Notebook Feet
The notebook feet are adhesive-backed rubber pads. The feet are included in the Miscellaneous Plastics Kit, spare part number 344852-001 for use with models, or spare part number 370805-001 for use with HP Compaq nx9500 models. » Attach the feet to the base enclosure as illustrated below.
Page 105: Memory Module
512-MB DDR (includes one dual inline memory module, or DIMM) For use with HP zd7000 models 1024-MB DDR (includes one DIMM) 256-MB DDR (includes one DIMM) For use with HP Compaq nx9500 models 1024-MB DDR (includes 2 DIMMs) 5–10 344867-001 344868-001...
Page 106 ✎ The memory module/Mini PCI compartment cover is included in the Miscellaneous Plastics Kit, spare part number 344852-001 for use with HP zd7000 models, or spare part number 370805-001 for use with HP Compaq nx9500 models. Removing the Memory Module/Mini PCI Compartment Cover...
Page 107 Removal and Replacement Procedures 6. Spread the retaining tabs 1 that secure the memory module to the socket. The board tilts up. 7. Pull the board away from the socket at a 45-degree angle 2. Removing a Memory Module Reverse the above procedure to install a memory module. 5–12 Maintenance and Service Guide...
Page 108: Mini Pci Communications Card
Spare Part Number Information For use with all models Mini PCI 802.11g wireless LAN Mini PCI 802.11g wireless LAN For use with HP zd7000 models Mini PCI 802.11g wireless LAN 1. Prepare the notebook for disassembly 2. Remove the memory module/Mini PCI compartment...
Page 109 Removal and Replacement Procedures 3. Disconnect the 2 antenna cables 1 and 2 from the Mini PCI communications card. 4. Spread the retaining tabs 3 that secure the Mini PCI communications card to the socket. The board tilts up. 5. Pull the card away from the socket at a 45-degree angle 4. Removing a Mini PCI Communications Card Reverse the above procedure to install a Mini PCI communications card.
Page 110: Optical Drive
8X Max DVD+RW/R and CD-RW Combo Drive 4X Max DVD+RW/R and CD-RW Combo Drive 2X Max DVD+RW/R and CD-RW Combo Drive For use with HP Compaq nx9500 models 24X Max DVD/CD-RW Combo Drive 4X Max DVD+RW/R and CD-RW Combo Drive 1.
Page 111 Removal and Replacement Procedures 4. Remove the PM2.5×5.0 screw 1 that secures the optical drive in the memory module/Mini PCI compartment. 5. Remove the PM2.5×8.0 screw 2 that secures the optical drive in the battery bay. 6. Push on the back of the optical drive 3 through the opening on the left side of the memory expansion/Mini PCI compartment.
Page 112: Keyboard
Spare Part Number Information For use with all models France French Canada Germany United Kingdom United States and Canada For use with HP zd7000 models Italy Spain Sweden/Finland Switzerland 1. Prepare the notebook for disassembly 2. Remove the memory module/Mini PCI compartment cover (Section 3.
Page 113 Removal and Replacement Procedures 4. Loosen the 8 PM2.5×5.0 screws 1 that secure the fan cover to the notebook. 5. Remove the fan cover 2. ✎ The fan cover is included in the Miscellaneous Plastics Kit, spare part number 344852-001 or 370805-001. Removing the Fan Cover 5–18 Maintenance and Service Guide...
Page 114 6. Position the notebook with the front panel toward you. 7. Remove the PM2.5×8.0 screw 1 that secures the keyboard in the memory expansion/Mini PCI compartment. 8. Remove the PM2.5×5.0 screw 2 that secures the keyboard in the fan compartment. Removing the Keyboard Screws Maintenance and Service Guide Removal and Replacement Procedures...
Page 115 Removal and Replacement Procedures 9. Turn the notebook right-side up with the front toward you. 10. Open the computer. 11. Use a flat-bladed tool to pry the 6 keyboard retaining tabs toward you. The tabs are located above the above the and to the right of the numeric keypad Releasing the Keyboard 5–20...
Page 116 12. Lift up on the back of the keyboard, and then swing it 1 toward you until it rests on the palm rest. 13. Release the zero insertion force (ZIF) connector 2 to which the keyboard cable is connected and disconnect the cable 3. 14.
Page 117: Keyboard Cover
Removal and Replacement Procedures 5.9 Keyboard Cover ✎ The keyboard cover is included in the Miscellaneous Plastics Kit, spare part number 344852-001 or 370805-001. 1. Prepare the notebook for disassembly 2. Remove the keyboard 3. Turn the notebook upside down with the rear panel toward you.
Page 118 6. Turn the notebook right-side up with the front toward you. 7. Open the notebook as far as it will open. 8. Lift up on the left and right sides 1 of the keyboard cover to detach it from the notebook. 9.
Page 119: Display Assembly
5.10 Display Assembly Spare Part Number Information For use with all models 17.0-inch, WXGA+ 15.4-inch, WXGA For use with HP zd7000 models 17.0-inch, WSXGA+ 1. Prepare the notebook for disassembly 2. Remove the keyboard 3. Remove the keyboard cover 4. Disconnect the display cable 1, and then remove it from the retaining clip 2 in the top cover.
Page 120 7. Position the notebook with the rear panel toward you and the display in an upright position. 8. Remove the 2 PM2.5×8.0 screws 1 that secure the display assembly to the notebook through the rear panel. 9. Lift the display assembly 2 straight up to remove it. Removing the Display Assembly Reverse the above procedure to install the display assembly.
Page 121: Top Cover
Removal and Replacement Procedures 5.11 Top Cover Spare Part Number Information Top cover For use with HP zd7000 models For use with HP Compaq nx9500 models 1. Prepare the notebook for disassembly remove the following components: ❏ Optical drive ❏...
Page 122 3. Remove the following screws: ❏ 2 PM2.5×8.0 screws 1 on the notebook front edge ❏ 3 PM2.5×5.0 screws 2 in the battery bay ❏ 1 PM2.5×8.0 screw 3 in the rear/right corner of the battery bay ❏ 2 PM2.5×8.0 screws 4 in the optical drive bay Removing the Top Cover Screws Maintenance and Service Guide Removal and Replacement Procedures...
Page 123 Removal and Replacement Procedures 4. Turn the notebook right-side up with the front toward you. 5. Remove the 3 PM2.5×8.0 screws 1 that secure the top cover to the notebook. 6. Remove the 2 slotted M1.5×10.0 shoulder screws 2 that secure the top cover to the notebook on each side of the expansion port.
Page 124 7. Disconnect the LED board cable 1 from the system board and remove the cable from the clip in the top cover. ✎ The LED board cable is included in the Miscellaneous Cable Kit, spare part number 344851-001. The LED board is included with the top cover.
Page 125: System Board
128-MB video memory NVIDIA GeForce FX Go5700 with 64-MB video memory NVIDIA GeForce FX Go5700 with 128-MB video memory For use with HP Media Center zd7000 and HP Compaq nx9500 models NVIDIA GeForce FX Go5700 with 64-MB video memory NVIDIA GeForce FX Go5700 with 128-MB video memory ✎...
Page 126 1. Prepare the notebook for disassembly remove the following components: ❏ Optical drive ❏ Keyboard ❏ Keyboard cover ❏ Display assembly ❏ Top cover 2. Release the ZIF connector 1 to which the SD Card slot/infrared module cable is attached, and then disconnect the cable 2.
Page 127 Removal and Replacement Procedures 4. Position the notebook with the rear panel toward you. 5. Remove the 6 PM2.5×8.0 screws 1 that secure the system board to the notebook. 6. Use a 5.0-mm socket to remove the 4 HM5.0×9.0 standoffs 2 that secure the system board to the notebook on each side of the parallel and external monitor ports.
Page 128 7. Flex the right side of the base enclosure 1 to the right. 8. Lift the right side of the system board 2 until the connectors on the right side of the board clear the base enclosure. 9. Flex the rear edge of the system board 3 toward you. 10.
Page 129: Rtc Battery
Removal and Replacement Procedures 5.13 RTC Battery ✎ The RTC battery is included in the Miscellaneous Plastics Kit, spare part number 344852-001 or 370805-001. 1. Prepare the notebook for disassembly remove the following components: ❏ Optical drive ❏ Keyboard ❏ Keyboard cover ❏...
Page 130: Heat Sink
5.14 Heat Sink Spare Part Number Information Heat sink (includes large and small fans and thermal paste) Thermal Paste Kit 1. Prepare the notebook for disassembly remove the following components: ❏ Optical drive ❏ Keyboard ❏ Keyboard cover ❏ Display assembly ❏...
Page 131 Removal and Replacement Procedures 3. Disconnect the fan cables 1 from the system board. 4. Loosen the 4 PM1.5x12.0 spring-loaded heat sink shoulder screws 2. 5. Remove the heat sink 3. Removing the Heat Sink 5–36 Maintenance and Service Guide...
Page 132 Removal and Replacement Procedures ✎ Carefully clean any thermal paste residue from the heat sink 1 and processor surfaces 2 each time you remove the heat sink. Apply new thermal paste to both surfaces. Thermal paste is included with the replacement heat sink and is also available in the Thermal Paste Kit, spare part number 346178-001.
Page 133 Removal and Replacement Procedures If it is necessary to remove one or both of the fans from the heat sink, follow these steps: 1. Remove the 6 PM1.5×4.0 screws 1 that secure the fans to the heat sink. 2. Remove the fans 2. Removing the Fans Reverse the above procedure to install the fans.
Page 134: Processor
Intel Pentium 4 with 800-MHz FSB 3.4-GHz 3.2-GHz 3.0-GHz 2.8-GHz For use with HP zd7000 models Intel Pentium 4 with 800-MHz FSB and Hyper-Threading Technology (HT Technology) Extreme Edition 3.2-GHz Intel Pentium 4 with 533-MHz FSB and HT Technology 3.06-GHz...
Page 135 Removal and Replacement Procedures 2. Slide the processor release lever to the right 1 until it disengages from the clip on the back of the processor socket. 3. Lift the lever 2 up and swing it to the back until it is in an upright position.
Page 136: Sd Card Slot/Infrared Module
5.16 SD Card Slot/Infrared Module Spare Part Number Information SD Card slot/infrared module (includes cable) 1. Prepare the notebook for disassembly remove the following components: ❏ Optical drive ❏ Keyboard ❏ Keyboard cover ❏ Display assembly ❏ Top cover ❏ System board Maintenance and Service Guide Removal and Replacement Procedures...
Page 137 Removal and Replacement Procedures 2. Disconnect the SD Card slot/infrared module cable 1 from the LIF connector on the module. ✎ The SD Card slot/infrared module cable is included with the SD Card slot/infrared module. It is also included in the Miscellaneous Cable Kit, spare part number 344851-001.
Page 138: Speakers
✎ The left and right speakers are included with the base enclosure, spare part number 344883-001 for HP zd7000 models, or spare part number 370804-001 for HP Compaq nx9500 models. 1. Prepare the notebook for disassembly remove the following components: ❏...
Page 139 Removal and Replacement Procedures 2. Remove the left speaker from the notebook 1. 3. Remove the 3 PM2.5×5.0 screws 2 that secure the right speaker to the notebook. 4. Remove the right speaker 3. Removing the Speakers Reverse the above procedure to install the speakers. 5–44 Maintenance and Service Guide...
Page 140 This chapter provides physical and performance specifications. Dimensions Height Width Depth Weight (varies by configuration) Stand-alone power requirements Nominal operating voltage Average operating power Peak operating power Power in Standby mode Power in Hibernation mode Temperature Operating (not writing optical disc) Operating (writing optical disc) Nonoperating Maintenance and Service Guide...
Page 141 Specifications Relative humidity (noncondensing) Operating Nonoperating Maximum altitude (unpressurized) Operating (14.7 to 10.1 psia) Nonoperating (14.7 to 4.4 psia) Shock Operating Nonoperating Random Vibration Operating Nonoperating ✎ Applicable product safety standards specify thermal limits for plastic surfaces. The notebook operates well within this range of temperatures. 6–2 Table 6-1 Notebook (Continued)
Page 142 15.4-inch, Wide SXGA+, TFT Display Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Viewing angle Maintenance and Service Guide Table 6-2 20.7 cm 33.1 cm 39.1 cm Up to 16.8 million 200:1 180 nits typical 0.197 ×...
Page 143 Specifications 17.0-inch Color TFT Wide XGA + Wide Viewing Angle 16:10 Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Refresh rate Brightness Pixel resolution Pitch Format Configuration Backlight Character display Viewing angle 6–4 Table 6-3 TFT Display 38.2 cm 24.4 cm 43.1 cm 262,144...
Page 144 15.4-inch, Wide XGA+, TFT Display Dimensions Height Width Diagonal Number of colors Contrast ratio Brightness Pixel resolution Pitch Format Configuration Backlight Character display Viewing angle Maintenance and Service Guide Table 6-4 20.7 cm 33.1 cm 39.1 cm up to 16.8 million 200:1 180 nits typical 0.259 ×...
Page 145 Specifications User capacity per drive* 80 GB Dimensions Height Width Weight Interface type Transfer rate Synchronous (maximum) Security Seek times (typical read, including setting) Single track Average Maximum Logical blocks† NOTE: Certain restrictions and exclusions apply. *1 GB = one billion bytes when referring to hard drive storage capacity. Accessible capacity is less.
Page 146 Maximum Logical blocks† Disk rotational speed Operating temperature NOTE: Certain restrictions and exclusions apply. Consult the HP Customer Support Center for details. *1 GB = one billion bytes when referring to hard drive storage capacity. Accessible capacity is less. †...
Page 147 Specifications Weight Power supply input Operating voltage Operating current Operating frequency range Maximum transient Power supply output 6–8 Table 6-7 External 120W AC Adapter 0.29 kg 100 to 240 V ac RMS 1.6 A RMS 47 to 63 Hz 4/50 kV 120 W (NONPFC) 135 W (PFC) 0.65 lb...
Page 148 Dimensions Height Width Depth Weight Input Operating voltage AC current Frequency range Efficiency Input efficiency Output Output power DC output Hold-up time Output current limit Connector Environmental design Operating temperature Non-operating temperature (storage) Altitude Humidity Storage humidity Maintenance and Service Guide Table 6-8 135W AC Adapter (PFC) 16.9 cm...
Page 149 Specifications Dimensions Height Width Length Weight Energy Voltage Amp-hour capacity Watt-hour capacity Temperature Operating Nonoperating 6–10 Table 6-9 12-cell Li-Ion Battery Pack 12.24 cm 11.76 cm 2.06 cm 0.59 kg 14.8 V 6.6 Ah 96 Wh 5°C to 45°C 0°C to 60°C 6.0 in 4.63 in 0.81 in...
Page 150 Table 6-9 2 to 3 3.5 - 4 hours 2 to 5 3.5 - 8 hours HP tested on HP Compaq nx9500 Business Notebook running Windows XP Professional Edition, equipped with an Intel Pentium 4 3.2-GHz processor, 17-inch WXGA LCD, 1 GB RAM, 80-GB HDD, Lithium-Ion battery, NIC, and modem.
Page 151 Specifications Dimensions Height Depth Width Weight Access times Random depth Full stroke Max data transfer rate Transfer mode Interface Supported media Read Write Max Media Capacity Read Write Transport 6–12 Table 6-10 DVD/CD-RW Combo Drive 1.27 cm 13.25 cm 12.61 cm 250 g <110 ms CD <210 ms CD...
Page 152 DVD+RW/R and CD-RW Combo Drive Dimensions Height Depth Width Weight Access times Random depth Full stroke Max data transfer rate Transfer mode Interface Supported media Read Write Max Media Capacity Read Write Transport Maintenance and Service Guide Table 6-11 1.27 cm 13.25 cm 12.61 cm 250 g...
Page 153 Specifications Applicable disk Center hole diameter Disk diameter Standard disc Mini disc Disk thickness Track pitch Access time Random DVD media Full stroke DVD media Random CD media Full stroke CD media Audio output level Cache buffer Data transfer rate Max 24X CD Max 8X DVD Multiword DMA mode 2...
Page 154: System Dma
Hardware DMA DMA0 DMA1* DMA2* DMA3 DMA4 DMA5* DMA6 DMA7 *PC Card controller can use DMA 1, 2, or 5. Maintenance and Service Guide Table 6-13 System DMA System Function Available for audio Entertainment audio (default; alternate = DMA0, DMA3, none) Diskette drive ECP parallel port LPT1 (default;...
Page 155: System Interrupts
Specifications Hardware IRQ IRQ0 IRQ1 IRQ2 IRQ3 IRQ4 IRQ5 IRQ6 IRQ7 IRQ8 IRQ9 IRQ10 IRQ11 IRQ12 IRQ13 IRQ14 IRQ15 ✎ PC Cards may assert IRQ3, IRQ4, IRQ5, IRQ7, IRQ9, IRQ10, IRQ11, or IRQ15. Either the infrared or the serial port may assert IRQ3 or IRQ4. *Default configuration;...
Page 156 I/O Address (hex) 000 - 00F 010 - 01F 020 - 021 022 - 024 025 - 03F 02E - 02F 040 - 05F 044 - 05F 062 - 063 065 - 06F 070 - 071 072 - 07F 080 - 08F 090 - 091 093 - 09F 0A0 - 0A1...
Page 157 Specifications System I/O Addresses (Continued) I/O Address (hex) 0A2 - 0BF 0C0 - 0DF 0E0 - 0EF 0F0 - 0F1 0F2 - 0FF 100 - 16F 170 - 177 178 - 1EF 1F0 - 1F7 1F8 - 200 202 - 21F 220 - 22F 230 - 26D 26E - 26...
Page 158 System I/O Addresses (Continued) I/O Address (hex) 2F0 - 2F7 2F8 - 2FF 300 - 31F 320 - 36F 370 - 377 378 - 37F 380 - 387 388 - 38B 38C - 3AF 3B0 - 3BB 3BC - 3BF 3C0 - 3DF 3E0 - 3E1 3E2 - 3E3...
Page 159: System Memory Map
Specifications Size Memory Address 640 KB 00000000-0009FFFF 128 KB 000A0000-000BFFFF 48 KB 000C0000-000CBFFF 160 KB 000C8000-000E7FFF 64 KB 000E8000-000FFFFF 15 MB 00100000-00FFFFFF 58 MB 01000000-047FFFFF 58 MB 04800000-07FFFFFF 2 MB 08000000-080FFFFF 4 GB 08200000-FFFEFFFF 64 KB FFFF0000-FFFFFFFF 6–20 Table 6-16 System Memory Map System Function Base memory...
Page 160 Connector Pin Assignments Signal Transmit + Transmit – Receive + Unused Maintenance and Service Guide Table A-1 RJ-45 (Network) Jack Signal Unused Receive – Unused Unused A–1...
Page 161: Universal Serial Bus Port
Connector Pin Assignments Signal Unused Ring Signal +5 VDC Data – A–2 Table A-2 RJ-11 (Modem) Jack Table A-3 Universal Serial Bus Port Signal Unused Unused Unused Signal Data + Ground Maintenance and Service Guide...
Page 162: External Monitor Port
Signal Ground (Y) Ground (C) Signal Red analog Green analog Blue analog Not connected Ground Maintenance and Service Guide Table A-4 S-Video Jack Table A-5 External Monitor Port Connector Pin Assignments Signal Y-Luminance (Intensity) C-Chrominance (Color) Signal +5 VDC Ground Monitor detect DDC 2B data Horizontal sync...
Page 163 Connector Pin Assignments External Monitor Port (Continued) Ground analog Ground analog Ground analog Audio-Out (Headphone) Jack Signal Audio-out A–4 Table A-5 Vertical sync DDC 2B clock Table A-6 Signal Ground Maintenance and Service Guide...
Page 164 Signal Audio-in Maintenance and Service Guide Table A-7 Audio-In (Microphone) Jack Connector Pin Assignments Signal Ground A–5...
Page 165: Parallel Port
Connector Pin Assignments Signal Strobe Data bit 0 Data bit 1 Data bit 2 Data bit 3 Data bit 4 Data bit 5 Data bit 6 Data bit 7 Acknowledge Busy Paper end Select A–6 Table A-8 Parallel Port Signal Auto linefeed Error Initialize paper...
Page 166: Conductor Power Cord Set
Power Cord Set Requirements 3-Conductor Power Cord Set The wide range input feature of the notebook permits it to operate from any line voltage from 100 to 120 or 220 to 240 volts AC. The power cord set shipped with the notebook meets the requirements for use in the country where the equipment is purchased.
Page 167: Country-Specific Requirements
Power Cord Set Requirements Country-Specific Requirements 3-Conductor Power Cord Set Requirements Country Australia Austria Belgium Canada Denmark Finland France Germany Italy Japan The Netherlands Norway Sweden Switzerland B–2 Accredited Agency EANSW CEBC DEMKO FIMKO METI KEMA NEMKO SEMKO Applicable Note Number Maintenance and Service Guide...
Page 168 3-Conductor Power Cord Set Requirements (Continued) Country United Kingdom United States Notes 1. The flexible cord must be <HAR> Type HO5VV-F, 3-conductor, 1.0 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country where it will be used.
Page 169 Screw Listing This appendix provides specification and reference information for the screws used in the notebook. All screws listed in this appendix are available in the Miscellaneous Screw Kit, spare part number 344850-001. Maintenance and Service Guide C–1...
Page 170 Screw Listing Where used: Four screws that secure the hard drive cover to the notebook (documented in Section Two screws that secure the memory module/Mini PCI compartment cover to the notebook (documented in Phillips M2.5×4.0 Screw Locations C–2 Table C-1 Phillips PM2.5×4.0 Screw Color Qty.
Page 171 Phillips PM2.5×4.0 Screw (Continued) Where used: 3 screws that secure the right speaker to the notebook (documented in Section Phillips M2.5×4.0 Screw Locations Maintenance and Service Guide Table C-1 Color Qty. Black 5.17) Screw Listing Length Thread 4.0 mm 2.5 mm Head Width 5.0 mm...
Page 172 Screw Listing Where used: 8 screws that secure the fan cover to the notebook (documented in Section Phillips M2.5×5.0 Screw Locations C–4 Table C-2 Phillips PM2.5×5.0 Screw Color Qty. Black 5.8) Length Thread 5.0 mm 2.5 mm Maintenance and Service Guide Head Width 5.0 mm...
Page 173 Phillips PM2.5×5.0 Screw (Continued) Where used: Three screws that secure the top cover to the notebook in the battery bay (documented in Section Two screws that secure the top cover to the notebook in the optical drive bay (documented in Section Phillips M2.5×5.0 Screw Locations Maintenance and Service Guide...
Page 174 Screw Listing Where used: 3 screws that secure the SD Card slot/infrared module to the notebook (documented in Section Phillips M2.5×6.0 Screw Locations C–6 Table C-3 Phillips PM2.5×6.0 Screw Color Qty. Black 5.16) Length Thread 6.0mm 2.5 mm Maintenance and Service Guide Head Width 5.0 mm...
Page 175 Where used: One screw that secures the keyboard to the notebook in the memory module/Mini PCI compartment (documented in Three screws that secure the top cover to the notebook: 2 on the front edge of the notebook, one in the battery bay (documented in Phillips M2.5×8.0 Screw Locations Maintenance and Service Guide Table C-4...
Page 176 Screw Listing Phillips PM2.5×8.0 Screw (Continued) Where used: Two screws that secure the optical drive to the notebook: one in the memory module/Mini PCI compartment (documented in battery bay (documented in One screw that secures the keyboard to the notebook in the heat sink compartment (documented in Phillips M2.5×8.0 Screw Locations C–8...
Page 177 Phillips PM2.5×8.0 Screw (Continued) Where used: Six screws that secure the keyboard cover to the notebook (documented in Section Two screws that secure the display assembly to the notebook (documented in Section Phillips M2.5×8.0 Screw Locations Maintenance and Service Guide Table C-4 Color Qty.
Page 178 Screw Listing Phillips PM2.5×8.0 Screw (Continued) Where used: 2 screws that secure the display assembly to the notebook (documented in Section Phillips M2.5×8.0 Screw Location C–10 Table C-4 Color Qty. Black 5.10) Length Thread 8.0 mm 2.5 mm Maintenance and Service Guide Head Width 5.0 mm...
Page 179 Phillips PM2.5×8.0 Screw (Continued) Where used: 3 screws that secure the top cover to the notebook (documented in Section Phillips M2.5×8.0 Screw Locations Maintenance and Service Guide Table C-4 Color Qty. Black 5.11) Screw Listing Length Thread 8.0 mm 2.5 mm Head Width 5.0 mm...
Page 180 Screw Listing Phillips PM2.5×8.0 Screw (Continued) Where used: 6 screws that secure the system board to the notebook (documented in Section Phillips M2.5×8.0 Screw Location C–12 Table C-4 Color Qty. Black 5.12) Length Thread 8.0 mm 2.5 mm Maintenance and Service Guide Head Width 5.0 mm...
Page 181 Slotted M1.5×10.0 Shoulder Screw Where used: 2 screws that secure the top cover to the notebook (documented in Section Slotted M1.5×10.0 Shoulder Screw Locations Maintenance and Service Guide Table C-5 Color Qty. Silver 5.11) Screw Listing Length Thread 10.0 mm 1.5 mm Head Width...
Page 182 Screw Listing Where used: 4 standoffs that secure the system board to the notebook (documented in Section HM5.0×9.0 Standoff Location C–14 Table C-6 HM5.0×9.0 Standoff Color Qty. Silver 5.12) Length Thread 9.0 mm 2.5 mm Maintenance and Service Guide Head Width 5.0 mm...
Page 183 PM1.5×12.0 Spring-Loaded Shoulder Screw Where used: 4 screws that secure the heat sink to the system board (documented in Section Phillips M1.5×12.0 Spring-Loaded Shoulder Screw Location Maintenance and Service Guide Table C-7 Color Qty. Silver 5.14) Screw Listing Length Thread 12.0 mm 1.5 mm Head...
Page 184 Screw Listing Where used: 6 screws that secure the fans to the heat sink (documented in Phillips M1.5×4.0 Screw Locations C–16 Table C-8 Phillips PM1.5×4.0 Screw Color Qty. Black Length Thread 4.0 mm 1.5 mm Section Maintenance and Service Guide Head Width 3.5 mm...
Page 185 1394 connector 1–20 AC adapter spare part numbers 3–23 specifications 6–8 audio troubleshooting 2–27 audio-in (microphone) jack location 1–20 pin assignments A–5 audio-out (headphone) jack location 1–20 pin assignments A–4 base enclosure, spare part number 3–12 battery bay 1–26 battery LED 1–18 battery pack removal 5–5 spare part number 3–14...
Page 186 Index modem jack A–2 RJ-45 (network) jack A–1 S-Video jack A–3 Universal Serial Bus (USB) port A–2 connectors, service considerations 4–2 cursor control keys 1–22 design overview 1–27 diagnostics configuration information 2–9 test information 2–10 Diagnostics for Windows 2–2 2–9 Digital Media Slot 1–18 disassembly preparation procedures 5–4...
Page 187 flowcharts, troubleshooting initial troubleshooting 2–13 no audio 2–27 no network/modem connection 2–32 no OS loading 2–21 no OS loading from CD/DVD drive 2–26 no OS loading from diskette drive 2–25 no OS loading from hard drive 2–22 no power 2–14 2–16 2–17 no video 2–18...
Page 188 Index left-side components 1–19 Logo Kit, spare part number 3–23 mass storage devices, spare part numbers 3–19 media button 1–24 memory map specifications 6–20 memory module removal 5–10 spare part numbers 3–12 5–10 memory module/Mini PCI compartment cover illustrated 3–12 location 1–26 removal 5–11 microphone jack...
Page 189 packing precautions 4–4 parallel port location 1–20 pin assignments A–6 password, clearing 1–16 PC Card eject button 1–18 PC Card slot 1–18 personal video recorder illustrated 3–21 spare part number 3–21 personal video recorder cable kit, spare part number 3–21 personal video recorder devices illustrated 3–21...
Page 190 Index Screw Kit, spare part number 3–24 screw listing C–1 SD Card slot/infrared module removal 5–41 spare part number 3–12 SD Card slot/infrared module bezel illustrated 3–17 removal 5–42 SD Card slot/infrared module cable disconnecting 5–31 illustrated 3–18 security cable slot 1–19 serial number 3–2 service considerations 4–2 spare part numbers...
Page 191 top cover 3–6 wireless LAN antennae 3–16 speakers location 1–18 removal 5–44 specifications AC adapter 6–8 battery pack 6–10 display 6–3 DMA 6–15 DVD+RW/R and CD-RW Combo Drive 6–13 DVD/CD-RW Combo Drive 6–12 DVD-ROM drive 6–14 hard drive 6–6 I/O addresses 6–17 interrupts 6–16 memory map 6–20 notebook 6–1...
Page 192 Index vent 1–20 video troubleshooting 2–18 volume buttons 1–23 Windows applications key 1–22 Windows logo key 1–22 wireless button 1–24 wireless LAN antennae, spare part number 3–16 wireless LAN card, spare part numbers 3–12 wireless LED 1–24 workstation precautions 4–5 Index–8 Maintenance and Service Guide...

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HP Compaq nx9500 Series Maintenance And Service Manual

Table of Contents

1 Product Description

2 Troubleshooting

Table 3-1 Spare Parts: Notebook Major Components (Continued)

3.6 Personal Video Recorder Devices

4 Removal and Replacement Preliminaries

5 Removal and Replacement Procedures

Quick Links

Chapters

Troubleshooting

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Summary of Contents for HP Compaq nx9500 Series

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Table of Contents