HP Compaq NX9008 Startup Manual page 21

To provide the fastest possible resolution of your problem, have
the notebook and the following information available when
you call:
Notebook serial number and model description, which are
provided on labels affixed to the bottom of the notebook.
Purchase date on your invoice.
Conditions under which the problem occurred.
Error messages that have displayed.
Manufacturer and model of any optional printer connected.
Operating system version number and registration number.
View these numbers in the System Properties window of
your operating system.
The version of the system ROM installed on the notebook.
Startup Guide
Additional Information, Help, and Updates
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