Customer Care; Preparing To Call Customer Care - HP Compaq NX6105 Getting Started

Troubleshooting

Customer Care

If you are unable to find the help you need by using the Help and
Support Center at Start > Help and Support, you may need to
contact Customer Care.

Preparing to call Customer Care

To receive the fastest possible resolution of your problem, have
the notebook and the following information available when
you call or e-mail:
Serial number (S/N) and product number (P/N), which are
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provided on the Service Tag.
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Purchase date on the invoice.
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Conditions under which the problem occurred.
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Error messages that have been displayed.
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The manufacturer and model of a printer connected to the
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notebook.
Operating system version number and registration number.
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To display the operating system version number and
registration number, select Start > Help and Support > My
HP Computer. (On some notebook models, the registration
number may be identified in the Operating System table as
the Product Id).
A–8
The Service Tag label is affixed to all notebook models,
usually on the bottom of the notebook.
To display the Service Tag information on the notebook
screen, select Start > Help and Support > My HP
Computer.
Getting Started