Software Is Functioning Abnormally; The Computer Is Turned On But Not Responding - HP Compaq 8710p Getting Started Manual

Troubleshooting

Software is functioning abnormally

Follow these suggestions if the software becomes
unresponsive or responds abnormally:
Restart the computer:
■
❏
❏
If you cannot restart the computer using these
procedures, refer to the next section,
turned on but not
Run a virus scan. For information about using the
■
antivirus resources on the computer, refer to
the computer from

The computer is turned on but not responding

If the computer is turned on, but not responding to software
or keyboard commands, turn off the computer by using the
standard shutdown procedure:
1. Save your work and close all open applications.
2. Shut down the computer through the operating system
by selecting Start > Turn Off Computer > Turn Off.
✎
4–4
In Windows XP Home, select Start > Turn Off
Computer > Restart.
In Windows XP Professional, select Start > Turn Off
Computer > Restart > OK. (If you have been
registered to a domain, the button you click will be
called Shut Down instead of Turn Off Computer.)
If you have been registered to a network domain, the
button you click will be called Shut Down instead of
Turn Off Computer.
responding."
viruses," in Chapter 3,
"The computer is
"Protecting
"Next steps."
Getting Started