Software Is Functioning Abnormally; The Computer Is Turned On But Not Responding - HP Compaq 2710p Getting Started

Software is functioning abnormally

If the software is unresponsive or responds abnormally, follow these
suggestions:
●
Restart the computer:
◦
In Windows XP Home, select Start > Turn Off Computer >
Restart.
◦
In Windows XP Professional, select Start > Turn Off Computer
> Restart > OK. (If you have been registered to a domain, the
button you click will be called Shut Down instead of Turn Off
Computer.)
If you cannot restart the computer using this procedure, refer to the
next section, "The computer is turned on but not responding."
●
Run a virus scan. For information about using the antivirus resources
on the computer, refer to "Protecting the computer from viruses" in
Chapter 4.

The computer is turned on but not responding

If the computer is turned on but not responding to software or keyboard
commands, turn off the computer by using the standard shutdown
procedure:
1. Save your work and close all open programs.
2. Shut down the computer through the operating system by selecting
Start > Turn Off Computer > Turn Off.
NOTE:
you click will be called Shut Down instead of Turn Off Computer.
If you are unable to turn off the computer with these steps, try the following
emergency shutdown procedures, in the sequence provided, until
shutdown occurs:
Emergency shutdown procedures result in the loss of unsaved
CAUTION:
information.
●
Press ctrl+alt+delete. Then, select Shut Down > Turn Off.
●
Press and hold the power button for at least 5 seconds.
●
Disconnect the computer from external power and remove the battery.
30 Chapter 5 Troubleshooting
If you have been registered to a network domain, the button