Compaq Customer Support; Preparing For A Technical Support Call - HP Armada 7300 Reference Manual

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OMPAQ

Preparing for a Technical Support Call

If you cannot solve a problem using the troubleshooting tips in
Chapter 17 and the online Troubleshooting help, you may need to
call technical support. To receive the fastest possible solution
when you call, follow the instructions in Chapter 16 to run the
Compaq diagnostics utilities and have the following available
when you call:
The computer
Serial number (on the bottom of the computer)
Purchase date on invoice
Conditions under which the problem occurred
Error messages that occurred
Hardware configuration
Type of printer connected
Hardware and software you are using
Product identification number (PIN), which you entered when
you set up the computer. (Click StartÆSettingsÆ Control
PanelÆSystemÆGeneral tab. Your PIN number is below your
name.)
Printed error message log from Computer Checkup (TEST), or
a list of the devices and error messages received
Configuration settings in View System Information
(INSPECT), including contents of the system files
NOTE: If you take your computer to a Compaq authorized reseller,
dealer, or service provider for service, remember to provide the
power-on and setup passwords, if they are set.
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