Solving Printer Problems - HP Armada 7300 Reference Manual

Solving Printer Problems

If you experience problems printing, refer to the printer documen-
tation for instructions to run a printer self-test. If the self-test is
successful, it is not a printer-specific problem.
Problem
Printer will not turn
on.
Printer will not print.
Printer prints garbled
information.
17-20 Troubleshooting
Possible Cause
The signal cable or
power cord may not
be securely
connected.
Printer is not turned
on or is offline.
Correct printer is not
selected.
Printer driver is not
installed.
Driver is installed for a
network printer that is
not connected to the
network.
Printer cable is too
long, unshielded, or
defective.
Paper tray is empty.
Correct printer driver
is not installed.
Cable is not
connected properly.
Cable is damaged.
Solution
Ensure that the signal
cable is properly
connected and that the
power cord is connected
to the electrical outlet.
Turn the printer on and
set it to online.
Select the printer within
your software program,
or double-click the
Printers icon in Control
Panel, click the correct
printer, then click
FileÆSet as Default.
In Control Panel, double-
click PrintersÆAdd
Printer, then follow
instructions to install the
driver for your printer.
Connect the printer to the
network or contact the
network administrator.
Replace the printer
cable.
Fill the paper tray with
paper. Set the printer to
online, if necessary.
In Control Panel, double-
click PrintersÆAdd
Printer, then follow
instructions to install the
driver for your printer.
Ensure that the printer
signal cable is securely
connected to the
computer.
Replace the cable.