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Solving Software Application Problems
Most software application or installation problems occur as a result of one or more of
the following:
The application was not installed correctly.
Memory was not allocated correctly.
A conflict exists between applications.
Problem
Cannot use an application
Insufficient memory to run
application
Solving Keyboard and Mouse Problems
Problem
External keyboard does not
work
Problem
External mouse does not work External mouse may not be
2-34 Troubleshooting
Table 2-28
Solving Software Application Problems
Probable Cause
The application has not been
added to the PATH statement
System ran our of memory for
the application
Too many terminate and stay
resident (TSR) applications
are running.
Table 2-29
Solving Keyboard Problems
Probable Cause
External keyboard may not be
securely connected ro may
be connected to an incorrect
external connector.
Table 2-30
Solving Mouse Problems
Probable Cause
securely connected or may be
connected to an incorrect
external connector.
Mouse was connected after
system was turned on.
Recommended Action(s)
Run the program with the full path name.
Check the application documentation for
memory requirements.
Install additional memory
Remove from memory any TSR applications
you do not need
Recommended Action(s)
Ensure that the external keyboard is
properly and securely connected to the
external keyboard connector.
Recommended Action(s)
Ensure the external mouse is securely
connected to the mouse connector or the
correct external connector.
Turn off the unit, connect the mouse, and
turn the unit on to integrate the mouse.
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