Franklin R910 User Manual
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Franklin R910 User Manual

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R910 Mobile Hotspot
User Guide
[UG template version 15b_mbb
[Version 2.2]
[Sprint_Franklin_Wireless_R910_english_121715_v2.2]

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Summary of Contents for Franklin R910

  • Page 1 R910 Mobile Hotspot User Guide [UG template version 15b_mbb [Version 2.2] [Sprint_Franklin_Wireless_R910_english_121715_v2.2]...

  • Page 2: Table Of Contents

    Table of Contents Introduction..............................1 Before You Begin ..........................1 Compatible Operating Systems (OS)....................2 Package Contents ..........................2 SSID and Security Key ......................... 3 Additional Information ........................... 3 Get Started ..............................4 Parts and Functions ..........................4 Home Screen ............................4 Data Transfer Volume and Transfer Speed ..................
  • Page 3 Services ..............................53 Customer Service ..........................53 Trademarks and Copyrights ........................ 53 Safety and Notices ............................54 Safety Precautions ..........................54 Important Notice ............................54 Safety and Hazards ..........................54 Proper Battery Use and Disposal ......................55 FCC Compliance ............................. 55 RF Exposure Information and Specific Absorption Rate (SAR) Information ........

  • Page 4: Introduction

    The following topics describe the basics of using this guide and your new mobile broadband device. Before You Begin Thank you for purchasing your new R910 Mobile Hotspot! The following topics explain how best to use this guide to get the most out of your mobile broadband device.

  • Page 5: Compatible Operating Systems (Os)

    Compatible browsers Firefox 3.1 or later Safari 5.0 or later Package Contents See below for details on everything you will find in the box for your R910. ● R910 Mobile Hotspot (Battery and battery cover) ● AC Charger with micro USB ●...

  • Page 6: Ssid And Security Key

    SSID and Security Key Before connecting Wi-Fi devices to your R910, you will need to confirm the WiFi Name and WiFi Password. ● Once your device is completely powered on, shortly press the menu button (power button) 1 time for the WiFi Name and twice to obtain WiFi Password specific to your device (Note: when the device display is off, the first press wakes up the display.)

  • Page 7: Get Started

    Get Started The following topics give you all the information you need to set up your device and wireless service the first time. Parts and Functions Learn your device's primary parts and functions. Device Layout The following illustration outlines your device's primary external features and buttons. To be updated.

  • Page 8: Data Transfer Volume And Transfer Speed

    To be updated [Image] Part Description Displays status indicators including connection status, signal strength, Status bar devices connected, battery level, and more. Status Bar Icons The home screen's status bar may feature the following icons, depending on current status. Icon Description Mobile networks connected Service signal strength.

  • Page 9: Sim Card

    Note: Actual speeds depend on several factors, including network conditions. SIM Card The SIM card is an IC card containing your device's phone number and other customer information. Note: Your device's SIM card is pre-installed. Handling a SIM Card Keep the following in mind when handling a SIM card. ●...

  • Page 10: Battery Use

    Installing / removing a SIM Card Follow these instructions to insert or remove a SIM card. Remember to power off your device before inserting or removing a SIM card. Note: Your device's SIM card is preinstalled. These instructions are for reference only. 1.
  • Page 11 Prolonged contact with skin may cause low-temperature burn injuries. The R910 and AC Adapter Becoming Warm or Hot: Your device and the AC adapter may become warm while charging. This is not a malfunction. However, stop using them immediately if they become extremely hot;...
  • Page 12 Charge Using the AC Adapter Use the supplied AC adapter. 1. Plug the AC adapter into an electrical outlet.  The indicator light on the power button illuminates red when charging starts. The light turns green when the battery is fully charged. Fully charging a battery may take up to three hours. 2.

  • Page 13: Turn Your Device On And Off

    Turn Your Device On and Off The instructions below explain how to turn your device on and off, or to restart your device if it cannot be powered on and off using the Power button Turn Your Device On ■ Press and hold the Power button until the device displays "Welcome".

  • Page 14: Connect With Wi-Fi (Wlan)

    Connect with Wi-Fi (WLAN) The following topics outline basic features and operations of your device's Wi-Fi (WLAN) connections, including connecting with various OS and device types. Wi-Fi (WLAN) Overview Your device supports IEEE 802.11 b/g/n standards. Connect Wi-Fi devices (PC, game console, etc.) via Wi- Fi for wireless data transfers.
  • Page 15 1. Press and hold the Power button to power on your R910.  Your device's Wi-Fi function activates and automatically connects to the Internet. 2. Activate your PC's Wi-Fi function.  The operations depicted are based on Window 10. ...

  • Page 16: Connect Mac Computers With Wi-Fi

    Note: The operations depicted are based on Mac OS X 10.10.5 1. Press and hold the Power button to power on your R910.  Your device's Wi-Fi function activates and automatically connects to the Internet. 2. On your Mac, in the Apple menu, click System Preferences… > Network.
  • Page 17 3. Click Wi-Fi > Turn Wi-Fi On.  Your computer's Wi-Fi function activates. 4. Select your R910's Wi-Fi Name (SSID) from the Network Name pulldown list. 錯誤! 使用 [常用] 索引標籤將 Heading 1 套用到您想要在此處顯示的文字。...

  • Page 18: Connect Ios Devices (Iphone/Ipod Touch/Ipad)

    Note: The operations below are based on your iPhone or iPod Touch Wi-Fi security set to [xxx]. 1. Press and hold the Power button to power on your R910..  Your device's Wi-Fi function activates and automatically connects to the Internet.
  • Page 19 2. Select Settings > Wi-Fi. 3. Select Turn on Wi-Fi.  The iPhone or iPod Touch's Wi-Fi function activates. 錯誤! 使用 [常用] 索引標籤將 Heading 1 套用到您想要在此處顯示的文字。...
  • Page 20 4. In the Choose a Network list, tap your R910's Wi-Fi Name (SSID). 5. Enter the Wi-Fi password and then tap Join. 錯誤! 使用 [常用] 索引標籤將 Heading 1 套用到您想要在此處顯示的文字。...

  • Page 21: Connect An Android™ Device

    Android device type. See your Android device user guide for details. 1. Press and hold the Power button to power on your R910.  Your device's Wi-Fi function activates and automatically connects to the Internet. 2. On your Android device, from home, select Menu > Settings.
  • Page 22 3. Tap or click Wi-Fi.  The Wi-Fi settings menu appears. 4. Tap or click the Wi-Fi slider to turn Wi-Fi on. 錯誤! 使用 [常用] 索引標籤將 Heading 1 套用到您想要在此處顯示的文字。...
  • Page 23  Wi-Fi is enabled on the Android device. 5. Tap or click your R910's Wi-Fi Name (SSID) from the list, and tap Connect. 6. Enter the Wi-Fi password and then tap or click Connect. 錯誤! 使用 [常用] 索引標籤將 Heading 1 套用到您想要在此處顯示的文字。...
  • Page 24  The Android device connects to your mobile broadband device. The connected status icon on your device will show an additional device has been connected. 錯誤! 使用 [常用] 索引標籤將 Heading 1 套用到您想要在此處顯示的文字。...

  • Page 25: Hotspot Settings

    Web UI. Launch the Web UI page Use the device Web UI in a browser to check or change your R910 settings from a device connected via Wi- Explore the options available through the device's Web UI window.

  • Page 26: Home

    Home Check current status of network connection and data usage on the Home page. ■ From the Web UI, click the Home tab. (For connection information, see Web UI Overview.) Connection The Connection Status display Network Status, LTE Status, Connection time, current Data Used and Connect control button.

  • Page 27: Connected Devices

    Connected Devices The Connected Devices tab lets you confirm the names and MAC addresses of devices currently connected to your device and set access permissions. Check the Connected Devices ■ From the Web UI, click Connected Devices > Connected to display the list of connected devices. ■...
  • Page 28 2. Select an access status and then click Save Changes. Add Permitted Devices The Access Permissions menu allows you to restrict access only to specific users, instead of anyone who enters the password. To restrict access in this manner, you need to add permitted users from the menu. 3.
  • Page 29 6. Click Add More to add more permitted devices. 7. When you are finished adding permitted devices, click Save Changes.  Access to your device will be restricted to the devices in your list. 錯誤! 使用 [常用] 索引標籤將 Heading 1 套用到您想要在此處顯示的文字。...

  • Page 30: Settings

    From the Web UI, click Settings > Wi-Fi > Basic to display the basic wireless network parameters.  Multi SSID: Select ON if you like to set up a separate guest Wi-Fi network. Your R910 will broadcast two Wi-Fi Names.
  • Page 31 Privacy Separator: If ON is selected, your devices on the same Wi-Fi Name can't make Local Area Network communication. (Note: if you connect WLAN printer to your R910, Privacy Separator should be OFF to send file from your PC to the printer.) ...
  • Page 32 You can also click the right or left arrow to distribute the maximum number of the connected devices between the Main Wi-Fi and the Guest Wi-Fi.  Display Wi-Fi Name: If ON is selected, the Wi-Fi Name will be displayed on your R910 device display menu. To be updated [Image] ...
  • Page 33 Wi-Fi Advanced Settings 1. From the Web UI, click Settings > Wi-Fi > Advanced.  802.11 Mode: Use this setting to change the Wi-Fi mode. The wireless network technology used. 802.11g+ 802.11b + 802.11n is most compatible, allowing both 802.11b,802.11g,and 802.11n devices to connect to the wireless network..
  • Page 34 Mobile Network Mobile Network Settings should only be used as directed by Sprint Customer Service personnel. Mobile Settings 1. From the Web UI, click Settings > Mobile Network > Mobile Settings. The Mobile Settings page is shown in the following figure. ...
  • Page 35 ■ From the Web UI, click Settings > Mobile Network > APN. The default APN parameters are shown in the following figure. You can use the default APN to connect to the Internet. You can also add new APNs. ■ To add a new APN, follow the steps below: 1.
  • Page 36 Parameters Description Authentication Password Authentication Protocol (PAP) provides a simple method without encryption for the peer to establish its identity using a 2-way handshake. Challenge-Handshake Authentication Protocol (CHAP) is used to periodically verify the identity of the peer using a 3-way handshake.
  • Page 37 SIM PIN Lock is enabled, you need to enter SIM PIN to connect to the mobile broadband network each time you power on your R910. Note: If you enter the wrong SIM PIN three times, your SIM will be disabled permanently until you enter the PUK code from your service provider.
  • Page 38  Factory Reset: Click Factory Reset to reset the modem to the factory default value.  Clear Programming: Click Renew Device to clear all account information.  SIM Lock Service : Click Unlock UICC to allow the use of a non-Sprint SIM. 錯誤! 使用...
  • Page 39  LED Enable: If ON is selected, the LED indicator next to Your R910 display will blink when the device is on. This LED is a power indicator that shows the device is on when the device display is off.
  • Page 40  Display Password: If ON is selected, the Web Interface admin password is displayed on your R910 device display menu. To be updated [Image]  Change Password Current Password: Enter the current password. New Password: Enter the new password. Confirm New Password: Enter the new password again.
  • Page 41 R910 manually by pressing Update Software button.  Device Updates: If you would like to check for new data profile, PRL, or Firmware, select the menu and press Update button. Your R910 will check for the latest version, and then if available, will update. ...
  • Page 42 To back up your device settings to your computer, follow the steps below: 1. Click Back Up Now. 2. Click Save on the pop-up window. 3. Choose a location on your computer to save the backup file. 4. Click Save. To restore from the backup, follow the steps below: 1.
  • Page 43 Note: System logs are used for engineering purposes by your service provider. Keep it OFF during regular usage of your device. Advanced Router Settings Set LAN settings, Firewall and Customization. Advanced Router LAN Settings 1. From the Web UI, click Settings > Advanced Router > LAN Settings to display the router information shown in the following figure.
  • Page 44  IP Address: IP address for Web User Interface.  Subnet Mask: Subnet mask for the IP address.  VPN passthrough: VPN passthrough must be enabled if you want to allow VPN tunnels to pass through your device’s firewall.  DHCP Server: Enable or disable DHCP Server function.
  • Page 45 ■ IP Address Filtering To set IP Address Filtering rules, follow the steps below: ① Turn on the Firewall Switch. ② Turn on the IP Address Filtering. ③ Click Add. 錯誤! 使用 [常用] 索引標籤將 Heading 1 套用到您想要在此處顯示的文字。...
  • Page 46 ④ Enter the related parameters as described in the following table. Parameters Description LAN IP address Enter the LAN IP address. LAN port Set the LAN port. WAN IP address Enter the WAN IP address. WAN port Set the WAN port. Protocol Set which protocol will be used for filtering.
  • Page 47 ④ Enter the related parameters as described in the following table. Parameters Description Name Enter a name for the rule. WAN port Set the WAN port. LAN IP address Enter the LAN IP address. LAN port Set the LAN port. Protocol Set which protocol will be used for filtering.

  • Page 48: About

    About Show your device's connection information, firmware information, WWAN information, Wi-Fi details and device information. ■ From the Web UI main screen, Click the About tab to view the available information. 錯誤! 使用 [常用] 索引標籤將 Heading 1 套用到您想要在此處顯示的文字。...

  • Page 49: Support Tab

    Support Tab Obtain support information on this interface. ■ From the Web UI main screen, click the Support tab to view the available options. 錯誤! 使用 [常用] 索引標籤將 Heading 1 套用到您想要在此處顯示的文字。...

  • Page 50: Appendix

    Appendix The following topics cover items such as troubleshooting, device specifications, applicable warranty and service information, customer service contacts, and applicable trademark and copyright notices. Troubleshooting When properly installed, your device is highly reliable product. If you are having problems, consult this list of common problems and their solutions.
  • Page 51 – Or – Mac: Pull down list from Wi-Fi icon. 2. Windows: Click Connect. – Or – Mac: Select the network name. 3. When your device is connected to the network, the Wi-Fi connected device icon displayed on LCD Screen. My network does not appear in the wireless network list.
  • Page 52 How do I check the model number and firmware versions of my device?.  Open the About page on Web UI. How can I check the battery level of my device?  From the Web UI: Open the About. You can find Device sector, there are Battery Charge Level. ...

  • Page 53: Specifications

    The following tables list the specifications for the mobile broadband device, the AC charger, , and the materials. Mobile Broadband Device Specifications Item Description Model name R910 Mobile Hotspot Dimensions 12.5mm (H) x 90.1mm (W) x 67mm (D) Weight Interface Web UI Power consumption Normal state: 1.26 Watts...
  • Page 54 Item Description Frequency LTE B2 DL: 1930 ~ 1990 MHz UL: 1850 ~ 1910 MHz LTE B4 DL: 2110 ~ 2155 MHz UL: 1710 ~ 1755 MHz LTE B5 DL: 869 ~ 894 MHz UL: 824 ~ 849 MHz LTE B12 DL: 729 ~ 746 MHz UL: 699 ~ 716 MHz LTE B25...

  • Page 55: Warranty And Service

    Varies by environment, signal conditions, etc. AC Charger Specifications Item Description Rated input voltage 100-240Vac Operating range 90-264Vac Rated input frequency 50/60Hz +/- 3Hz Nominal dc output voltage +5.0V (±5%) Rating load current 1.0A Materials Specifications Parts Materials/Finishing A cover PC(Black),SF coating B cover PC(Black)

  • Page 56: Services

    The names of companies, products, and services used in this guide are registered trademarks or trademarks of the respective companies. ● Franklin Wireless logo is trademarks or registered trademarks of Franklin Wireless Corporation in US. Copyright © 2016 Franklin Wireless Corporation. All rights reserved. 錯誤! 使用 [常用] 索引標籤將 Heading 1 套用到您想要在此處顯示的文字。...

  • Page 57: Safety And Notices

    Safety and Notices The following topics address important safety precautions, general notes, and required RF exposure information for your mobile broadband device. Safety Precautions The following topics outline important safety precautions that must be observed when using your device. Important Notice Due to the nature of wireless communications, transmission and reception of data can never be guaranteed.

  • Page 58: Proper Battery Use And Disposal

    Proper Battery Use and Disposal Follow these guidelines to ensure safe and responsible battery use. ● Do not open, disassemble, puncture, crush, bend, or shred. ● Do not expose to water or other liquids, fire, explosion, or other hazards. ● Use the battery only in the Sprint Pocket Wi-Fi.

  • Page 59: Rf Exposure Information And Specific Absorption Rate (Sar) Information

    FCC and can be found under the Display Grant section of http://fcc.gov/oet/ea/fccid after searching on FCC ID: XHG-R910 More information on the device's SAR can be found from the following FCC website: http://fcc.gov/oet/ea/fccid. While there may be differences between the SAR levels of various devices and at various positions, they all meet the government requirement.

  • Page 60: Index

    Index Android Device Remove, 11 Connect Wi-Fi, 23 Sleep Mode, 7 Battery Specific Absorption Rate (SAR), 57 Charge, 15 Specifications Install, 14 AC charger, 46 Remove, 14 Materials, 47 Customer Service, 48 Micro USB cable, 47 Data Transfer Speed, 9 Mobile broadband device, 46 Device Driver Installation SSID, 3, 15...
  • Page 61 Remove USB connection, 26 WLAN Software Installation, 27 Activate, 18 USB connection, 25 Overview, 18 Windows Vista Connect Wi-Fi, 20 Connect Wi-Fi, 24 Index...

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