Device layout and functions Samsung Notes Charging the battery Samsung Members SIM or USIM card (nano-SIM card) Samsung Kids Memory card (microSD card) Samsung Global Goals Turning the device on and off Galaxy Wearable Initial setup Calendar Samsung account Reminder...
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125 Troubleshooting 102 Home screen 102 Lock screen 103 Smart Lock 103 Biometrics and security 104 Face recognition 106 Fingerprint recognition 108 Samsung Pass 110 Secure Folder 114 Privacy 114 Location 114 Google 115 Accounts and backup 115 Samsung Cloud...
Apps related to the content may not work properly depending on the device’s specifications and the environment that it is used in. • Samsung is not liable for performance issues caused by apps supplied by providers other than Samsung.
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Basics • Depending on the region or service provider, a screen protector is attached for protection during production and distribution. Damage to the attached screen protector is not covered by the warranty. • You can see the touchscreen clearly even in strong outdoor sunlight by automatically adjusting the contrast range based on the surrounding environment.
• If the lower part of the device overheats, it could be because the connected USB cable is damaged. Replace the damaged USB cable with a new Samsung-approved one.
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• Delete unnecessary files or unused apps. • Decrease the screen brightness. • If the device overheats or feels hot for a prolonged period, do not use it for a while. If the device continues to overheat, contact a Samsung Service Centre.
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Basics Precautions for device overheating If you begin to feel uncomfortable due to the device overheating, stop using the device. When the device heats up, the features and performance may be limited or the device may turn off to cool down. The feature is only available on supported models. •...
• Appearances and specifications are subject to change without prior notice. • You can purchase additional accessories from your local Samsung retailer. Make sure they are compatible with the device before purchase. • Use only Samsung-approved accessories. Using unapproved accessories may cause the performance problems and malfunctions that are not covered by the warranty.
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Basics Device layout Light sensor Speaker Front camera SIM card / Memory card tray Volume key Side key Touchscreen Fingerprint recognition sensor Earphone jack Multipurpose jack (USB Type-C) Microphone GPS antenna Rear camera Main antenna Flash NFC antenna Main antenna Speaker Microphone...
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• If you use the device with its glass or acrylic body broken, there may be a risk of injury. Use the device only after it has been repaired at a Samsung Service Centre. • If dust or foreign materials enter the microphone, speaker, or receiver, the device’s sound may become quiet or certain features may not work.
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Basics Hard keys Function • Press and hold to turn the device on or off. • Press to turn on or lock the screen. Side key • Press twice to launch the app or feature you set. Side key + •...
Charge the battery before using it for the first time or when it has been unused for extended periods. Use only Samsung-approved battery, charger, and cable specifically designed for your device. Incompatible battery, charger, and cable can cause serious injuries or damage to your device.
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• If you charge the device while the multipurpose jack is wet, the device may be damaged. Thoroughly dry the multipurpose jack before charging the device. • If the device is not charging properly, take the device and the charger to a Samsung Service Centre.
Insert the tray back into the tray slot. • Use only a nano-SIM card. • Use caution not to lose or let others use the SIM or USIM card. Samsung is not responsible for any damages or inconveniences caused by lost or stolen cards.
To view your device’s maximum memory card capacity, refer to the Samsung website. Insert the ejection pin into the hole next to the tray to loosen the tray.
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Doing so can cause data to be corrupted or lost or cause damage to the external storage or device. Samsung is not responsible for losses, including loss of data, resulting from the misuse of external storage devices.
Basics Formatting the memory card A memory card formatted on a computer may not be compatible with the device. Format the memory card on the device. Launch the Settings app and tap Battery and device care → Storage → → Advanced → SD card →...
Basics Forcing restart If your device is frozen and unresponsive, press and hold the Side key and the Volume Down key simultaneously for more than 7 seconds to restart it. Emergency mode You can switch the device to emergency mode to reduce battery consumption. Some apps and functions will be restricted.
Finding your ID and resetting your password If you forget your Samsung account ID or password, tap Find ID or Reset password on the Samsung account sign-in screen. You can find your ID or reset your password after you enter the required information.
• This feature may not be supported on some devices or computers. • Limitations apply. Visit www.samsung.com/smartswitch for details. Samsung takes copyright seriously. Only transfer content that you own or have the right to transfer. Transferring data wirelessly Transfer data from your previous device to your device wirelessly via Wi-Fi Direct.
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Smart Switch. On the computer, launch Smart Switch. If your previous device is not a Samsung device, back up data to a computer using a program provided by the device’s manufacturer. Then, skip to the fifth step. Connect your previous device to the computer using the device’s USB cable.
Basics Understanding the screen Controlling the touchscreen Tapping Tapping and holding Tap the screen. Tap and hold the screen for approximately 2 seconds. Dragging Double-tapping Tap and hold an Double-tap the item and drag screen. it to the target position. Swiping Spreading and pinching...
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Basics Navigation bar (soft buttons) When you turn on the screen, the soft buttons will appear on the navigation bar at the bottom of the screen. The soft buttons are set to the Recents button, Home button, and Back button by default. The functions of the buttons can change according to the app currently being used or usage environment.
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Basics Home screen and Apps screen The Home screen is the starting point for accessing all of the device’s features. It displays widgets, shortcuts to apps, and more. The Apps screen displays icons for all apps, including newly installed apps. Switching between Home and Apps screens On the Home screen, swipe upwards to open the Apps screen.
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Basics Editing the Home screen On the Home screen, tap and hold an empty area, or pinch your fingers together to access the editing options. You can set the wallpaper, add widgets, and more. You can also add, delete, or rearrange Home screen panels. •...
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Basics Launching Finder Search for content on the device quickly. On the Apps screen, tap Search. Alternatively, open the notification panel, swipe downwards, and then tap Enter a keyword. Apps and content on your device will be searched. If you tap on the keyboard, you can search for more content.
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Basics • Moving apps from a folder Tap and hold an app to drag it to a new location. • Deleting a folder Tap and hold a folder, and then tap Delete folder. Only the folder will be deleted. The folder’s apps will be relocated to the Apps screen.
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Basics Lock screen Pressing the Side key turns off the screen and locks it. Also, the screen turns off and automatically locks if the device is not used for a specified period. To unlock the screen, swipe in any direction when the screen turns on. If the screen is off, press the Side key to turn on the screen.
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Basics Icon Meaning LTE network connected 5G network connected LTE network connected in LTE network that includes the 5G network Wi-Fi connected Bluetooth feature activated Location services being used Call in progress Missed call New text or multimedia message Alarm activated Mute mode / Vibration mode Flight mode activated Error occurred or caution required...
Basics Notification panel When you receive new notifications, indicator icons appear on the status bar. To see more information about the icons, open the notification panel and view the details. To open the notification panel, drag the status bar downwards. To close the notification panel, swipe upwards on the screen.
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Basics To change feature settings, tap the text under each button. To view more detailed settings, tap and hold a button. To rearrange buttons, tap → Edit buttons, tap and hold a button, and then drag it to another location. Controlling media playback Take control of music or video playback easily using the Media feature.
Basics Screen capture Capture a screenshot while using the device and write on, draw on, crop, or share the captured screen. You can capture the current screen and scrollable area. How to capture a screenshot Use the following methods to capture a screenshot. You can view the captured screenshots in Gallery.
Basics Entering text Keyboard layout A keyboard appears automatically when you enter text. Additional keyboard functions View more keyboard functions. Enter uppercase. For all caps, tap it Delete a preceding character. twice. Enter symbols. Break to the next line. Enter a space. Text entry is not supported in some languages.
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• : Search for content and enter it. • : Translate text and enter it. • : Enter your personal information registered to Samsung Pass. • : Share video links. • : Add an item from the clipboard. •...
Apps and features Installing or uninstalling apps Galaxy Store Purchase and download apps. You can download apps that are specialised for Samsung Galaxy devices. Launch the Galaxy Store app. Browse apps by category or tap to search for a keyword.
Apps and features Setting app permissions For some apps to operate properly, they may need permission to access or use information on your device. To view your app permission settings, launch the Settings app and tap Apps. Select an app and tap Permissions.
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Apps and features Making calls from call logs or contacts list Launch the Phone app, tap Recents or Contacts, and then swipe to the right on a contact or a phone number to make a call. If this feature is deactivated, tap → Settings → Other call settings, and then tap the Swipe to call or text switch to activate it.
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Apps and features Blocking phone numbers Block calls from specific numbers added to your block list. Launch the Phone app and tap → Settings → Block numbers. Tap Recents or Contacts, select contacts or phone numbers, and then tap Done. To manually enter a number, tap Add phone number, enter a phone number, and then When blocked numbers try to contact you, you will not receive notifications.
Syncing contacts with your web accounts Sync your device contacts with online contacts saved in your web accounts, such as your Samsung account. Launch the Settings app, tap Accounts and backup → Manage accounts and select the account to sync with.
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Apps and features Searching for contacts Launch the Contacts app. Tap at the top of the contacts list and enter search criteria. Tap the contact. Then take one of the following actions: • : Make a voice call. • : Make a video call. •...
Apps and features Messages Introduction Send and view messages by conversation. You may incur additional charges for sending or receiving messages when you are roaming. Sending messages Launch the Messages app and tap Add recipients and enter a message. To record and send a voice message, tap and hold , say your message, and then release your finger.
Apps and features Deleting messages Tap and hold a message to delete, then tap Delete. Changing message settings Launch the Messages app, tap → Settings. You can block unwanted messages, change notification settings, and more. Internet Browse the Internet to search for information and bookmark your favourite webpages to access them conveniently.
Apps and features Using secret mode If you set a password for secret mode, you can prevent others from viewing your search history, browsing history, bookmarks, and saved pages. → Turn on Secret mode. Tap the Lock Secret mode switch to activate it, tap Start, and then set a password for secret mode.
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Apps and features to take a picture. To change the shooting mode, drag the shooting modes list to the left or right, or swipe to the left or right on the preview screen. Camera settings Options for current shooting mode Zoom Scene optimiser Shooting modes list...
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Apps and features Using zoom features Select or drag it to the left or right to zoom in or out. Alternatively, spread two fingers apart on the screen to zoom in, and pinch to zoom out. • : The Ultra wide camera lets you take wide-angle pictures or record wide-angle videos of things like landscapes.
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Apps and features Options for current shooting mode On the preview screen, use the following options. • : Activate or deactivate the flash. • : Select the length of the delay before the camera automatically takes a picture. • : Select an aspect ratio and resolution for pictures. •...
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Apps and features Scene optimiser When the camera recognises the subject, the scene optimiser button will change and the optimised colour and effect will be applied. on the preview screen and tap the Scene If this feature is not activated, tap optimiser switch to activate it.
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Apps and features Taking selfies You can take self-portraits with the front camera. On the preview screen, swipe upwards or downwards, or tap to switch to the front camera for self-portraits. Face the front camera lens. To take self-portraits with a wide-angle shot of the landscape or people, tap to take a picture.
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Apps and features Single take mode Take various pictures and videos in just one shot. Your device automatically selects the best shot and creates pictures with filters or videos with certain sections repeated. On the shooting modes list, tap SINGLE TAKE. and move the camera to capture the scene you want.
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Apps and features Pro mode Capture pictures while manually adjusting various shooting options, such as exposure value and ISO value. On the shooting modes list, tap MORE → PRO. Select options and customise the settings, and then tap to take a picture. Available options •...
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Apps and features Separating the focus area and the exposure area You can separate the focus area and the exposure area. Tap and hold the preview screen. The AF/AE frame will appear on the screen. Drag the frame to the area where you want to separate the focus area and the exposure area. Panorama mode Using panorama mode, take a series of pictures and then stitch them together to create a wide scene.
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Apps and features Portrait mode The camera allows you to take pictures where the background is blurred and the subject stands out clearly. You can also apply a background effect and edit it after taking a picture. On the shooting modes list, tap MORE → PORTRAIT. Drag the background blur adjustment bar to adjust the blur level.
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Apps and features Super Slow-mo mode Super slow motion is a feature that records a quickly passing moment slowly so that you can appreciate it later. On the shooting modes list, tap MORE → SUPER SLOW-MO and tap to record a video. The device will capture the moment in super slow motion and save it as a video.
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Apps and features Hyperlapse mode Record scenes, such as passing people or cars, and view them as fast-motion videos. On the shooting modes list, tap MORE → HYPERLAPSE. and select a frame rate option. If you set the frame rate to Auto, the device will automatically adjust the frame rate according to the changing rate of the scene.
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Apps and features Customising camera settings On the preview screen, tap . Some options may not be available depending on the shooting mode. Intelligent features • Scene optimiser: Set the device to adjust the colour settings and apply the optimised effect automatically depending on the subject or scene.
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Apps and features Useful features • Auto HDR: Take pictures with rich colours and reproduce details even in bright and dark areas. • Grid lines: Display viewfinder guides to help composition when selecting subjects. • Location tags: Attach a GPS location tag to the picture. •...
Apps and features Gallery Introduction View images and videos stored in your device. You can also manage images and videos by album or create stories. Using Gallery Launch the Gallery app. More options Search for images. Group similar images. Grouping similar images Launch the Gallery app and tap to group similar images and display only the best shots as a preview of the images.
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Apps and features Viewing images Launch the Gallery app and select an image. To view other files, swipe to the left or right on the screen. Bixby Vision View the content on a large screen using the Smart View feature. Image and video thumbnail Add the image to favourites.
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Apps and features Viewing videos Launch the Gallery app and select a video to play. To view other files, swipe to the left or right on the screen. View the content on a large screen using the Configure the caption Smart View feature.
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You can view images and videos saved in the cloud in your Gallery app and from other devices. When you connect your Samsung account and Microsoft account, you can set the cloud storage as Microsoft OneDrive.
Apps and features AR Zone Introduction AR Zone provides you AR related features. Choose a feature and capture fun pictures or videos. Launching AR Zone Use the following methods to launch AR Zone: • Launch the AR Zone app. • Launch the Camera app and tap MORE → AR ZONE. Some features may not be available depending on the service provider or model.
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Apps and features Follow the on-screen instructions to create an emoji. Deleting an emoji → Manage emojis, tick the emoji Launch the AR Zone app and tap AR Emoji Camera. Tap you want to delete, and then tap Delete. Capturing pictures or videos with emojis Create fun pictures or videos with emojis using various shooting modes.
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You can use your emoji stickers during a conversation via messages or on a social network. The following actions are an example of using your emoji stickers in the Messages app. While composing a message in the Messages app, tap on the Samsung keyboard. Tap the emoji icon. Select one of your emoji stickers.
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Apps and features AR Emoji Studio Edit or decorate your emoji in the AR Emoji Studio. You can also create clothes with custom patterns and colours for your emoji. Launch the AR Zone app and tap AR Emoji Studio. More options Select an emoji to edit.
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Apps and features Write or draw in the recognition area. • If you switch to the rear camera, you can also write or draw outside the recognition area. • If you tap and then begin to doodle, you can record yourself doodling. Hide the pen tools.
• This feature may not be available or you may not get correct search results depending on the image size, format, or resolution. • Samsung is not responsible for the product information provided by Bixby Vision. Launching Bixby Vision Launch Bixby Vision using one of these methods.
Apps and features Multi window Introduction Multi window lets you run two apps at the same time in the split screen view. You can also run multiple apps at the same time in the pop-up view. Split screen view Pop-up view Some apps may not support this feature.
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Apps and features Launching apps from the Edge panel While using an app, drag the Edge panel handle towards the centre of the screen. Tap and hold an app, drag it to the left, and then drop it where Drop here to open appears.
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Apps and features Pop-up view Tap the Recents button to open the list of recently used apps. Swipe to the left or right, tap an app’s icon, and then tap Open in pop-up view. The app screen will appear in the pop-up view. If you tap the Home button while using a pop-up window, the window will be minimised and displayed as an app icon.
You can view more information, such as cards that support this feature at www.samsung.com/samsung-pay. • To make payments with Samsung Pay, the device may be required a connection to a Wi-Fi or mobile network depending on the region. • This feature may not be available depending on the service provider or model.
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Making payments Tap and hold a card image at the bottom of the screen and drag it upwards. Alternatively, launch the Samsung Pay app. Then, on the cards list, swipe to the left or right and select a card to use.
Launch the Samsung Health app. When running this app for the first time or restarting it after performing a data reset, follow the on-screen instructions to complete the setup. To edit items on the Samsung Health home screen, tap Manage items at the bottom of the home cards list.
Create notes by entering text from the keyboard or by handwriting or drawing on the screen. You can also insert images or voice recordings into your notes. Creating notes Launch the Samsung Notes app, tap , and then create a note. You can change the input method by tapping Insert files.
Open the notification panel, swipe downwards, and then tap (Samsung Kids) to activate it. The Samsung Kids screen will appear. When starting Samsung Kids for the first time or after performing a data reset, follow the on-screen instructions to complete the setup.
These goals have the power to end poverty, fight inequality, and stop climate change. With Samsung Global Goals, learn more about the global goals and join the movement for a better future.
Apps and features Calendar Manage your schedule by entering upcoming events in your planner. Creating events Launch the Calendar app and tap or double-tap a date. If the date already has saved events or tasks in it, tap the date and tap Enter event details and tap Save.
Apps and features Completing reminders On the reminders list, tap or select a reminder and tap Complete. Restoring reminders Restore reminders that have been completed. → Completed. On the reminders list, tap Select a category and tap Edit. Select a reminder to restore and tap Restore. Reminders will be added to the reminders list and you will be reminded again.
Apps and features Playing through the speaker You can listen to the radio through the speaker instead of the connected earphone. Tap → Play through speaker. Voice Recorder Record or play voice recordings. Launch the Voice Recorder app. to start recording. Speak into the microphone. •...
Apps and features My Files Access and manage various files stored in the device. Launch the My Files app. To check for unnecessary data and free up the device’s storage, tap Analyse storage. To search for files or folders, tap Clock Set alarms, check the current time in many cities around the world, time an event, or set a specific duration.
Apps and features Game Launcher Game Launcher gathers your games downloaded from Play Store and Galaxy Store into one place for easy access. You can set the device to game mode to play games more easily. Launch the Game Launcher app and select the game you want. •...
Apps and features Game Booster Game Booster lets you play games in a better environment. You can use Game Booster while playing games. To open the Game Booster panel while playing games, tap on the navigation bar. If the navigation bar is hidden, drag upwards from the bottom of the screen to show it. If you have set the navigation bar to use Swipe gestures, open the notification panel and tap Tap to open Game Booster.
• The devices you can connect may vary depending on the region. Available features may differ depending on the connected device. • Connected devices’ own errors or defects are not covered by the Samsung warranty. When errors or defects occur on the connected devices, contact the device’s manufacturer.
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• Everyone: Allow any nearby devices to share with your device. Link Sharing Share large files. Upload files to the Samsung storage server and share them with others via a Web link. Launch the Gallery app and select an image.
Apps and features Music Share Introduction The Music Share feature allows you to share your Bluetooth speaker that is already connected to your device with another person. You can also listen to the same music on your Galaxy Buds and another person’s Galaxy Buds. This feature is available only on devices that support the Music Share feature.
Apps and features Listening to music together with Galaxy Buds You can listen to music on your smartphone together through your Buds and your friend’s Buds. This feature is supported only on the Galaxy Buds series. Make sure that each smartphone and pair of Buds are connected. Refer to Pairing with other Bluetooth devices for how to connect.
Apps and features Link to Windows You can connect your device to a Windows PC to instantly access your device’s data, such as pictures or messages, on the computer. When calls or messages come in, you can receive them on the computer. •...
Apps and features Google apps Google provides entertainment, social network, and business apps. You may require a Google account to access some apps. To view more app information, access each app’s help menu. • Chrome: Search for information and browse webpages. •...
To search for settings by entering keywords, tap . You can also search for settings by selecting a tag under Suggestions. Samsung account Sign in to your Samsung account and manage it. On the Settings screen, tap Samsung account. Connections Options Change settings for various connections, such as the Wi-Fi feature and Bluetooth.
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Settings • Flight mode: Set the device to disable all wireless functions on your device. You can use only non-network services. Follow the regulations provided by the airline and the instructions of aircraft personnel. In cases where it is allowed to use the device, always use it in flight mode.
Settings Wi-Fi Activate the Wi-Fi feature to connect to a Wi-Fi network and access the Internet or other network devices. Connecting to a Wi-Fi network On the Settings screen, tap Connections → Wi-Fi and tap the switch to activate it. Select a network from the Wi-Fi networks list.
Bluetooth Use Bluetooth to exchange data or media files with other Bluetooth-enabled devices. • Samsung is not responsible for the loss, interception, or misuse of data sent or received via Bluetooth. • Always ensure that you share and receive data with devices that are trusted and properly secured.
Settings Accept the Bluetooth connection request on your device to confirm. The devices will be connected when the other device accepts the Bluetooth connection request. To unpair the devices, tap next to the device name to unpair and tap Unpair. Sending and receiving data Many apps support data transfer via Bluetooth.
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Settings Place the NFC antenna area on the back of your device near an NFC tag. The information from the tag appears. Ensure that the device’s screen is turned on and unlocked. Otherwise, the device will not read NFC tags or receive data. Making payments with the NFC feature Before you can use the NFC feature to make payments, you must register for the mobile payment service.
Settings Data saver Reduce your data usage by preventing some apps running in the background from sending or receiving data. On the Settings screen, tap Connections → Data usage → Data saver and tap the switch to activate it. When the data saver feature is activated, the icon will appear on the status bar.
GHz, tap Advanced, and then tap the Hidden network switch to deactivate it. • If you activate the Auto Hotspot feature, you can share your device’s mobile data connection with other devices signed in to your Samsung account. More connection settings Customise settings to control other connection features.
Settings Select a printer to add. To add printers manually, tap → Add printer. Printing content While viewing content, such as images or documents, access the options list, tap Print → → All printers..., and then select a printer. Printing methods may vary depending on the content type. Sounds and vibration Options Change settings for various sounds on the device.
Settings Sound quality and effects Set the device’s sound quality and effects. On the Settings screen, tap Sounds and vibration → Sound quality and effects. • Dolby Atmos: Select a surround sound mode optimised for various types of audio, such as movies, music, and voice.
Settings Notifications Change the notification settings. On the Settings screen, tap Notifications. • Notification pop-up style: Select a notification pop-up style and change the settings. • Recently sent: View the apps that received recent notifications and change the notification settings. To customise notification settings for more apps, tap More → →...
Settings • Screen timeout: Set the length of time the device waits before turning off the display’s backlight. • Easy mode: Switch to easy mode to display larger icons and apply a simpler layout to the Home screen. • Edge panels: Change the settings for the Edge panel. •...
Settings Optimising the full screen colour balance Optimise the display colour by adjusting the colour tones to your preference. On the Settings screen, tap Display → Screen mode → Vivid and adjust the colour adjustment bar under White balance. When you drag the colour adjustment bar towards Cool, the blue colour tone will increase. When you drag the bar towards Warm, the red colour tone will increase.
Settings Home screen Configure settings for the Home screen, such as the screen layout. On the Settings screen, tap Home screen. Lock screen Options Change the settings for the locked screen. On the Settings screen, tap Lock screen. • Screen lock type: Change the screen lock method. •...
• Find My Mobile: Activate or deactivate the Find My Mobile feature. Access the Find My Mobile website (findmymobile.samsung.com) to track and control your lost or stolen device. • Samsung Pass: Verify your identity easily and securely via your biometric data. Refer to Samsung Pass for more information.
Settings • Private Share: Share files with others securely using blockchain technology. • Install unknown apps: Set the device to allow the installation of apps from unknown sources. • Encrypt or decrypt SD card: Set the device to encrypt files on a memory card. If you reset your device to the factory defaults with this setting enabled, the device will not be able to read your encrypted files.
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Settings Registering your face For better face registration, register your face indoors and out of direct sunlight. On the Settings screen, tap Biometrics and security → Face recognition. Read the on-screen instructions and tap Continue. Set a screen lock method. Select whether you are wearing glasses or not and tap Continue.
If your pattern, PIN, or password is forgotten, you will not be able to use the device if you do not reset it. Samsung is not responsible for any data loss or inconvenience caused by forgotten unlock codes.
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Settings • Ensure that the fingerprint recognition sensor area at the bottom centre of the screen and your fingers are clean and dry. • If you bend your finger or use a fingertip, the device may not recognise your fingerprints. Press the screen so that your fingertip spreads over the wide surface of the fingerprint recognition area.
You can use your registered biometric data to verify your identity instead of entering your Samsung account password when, for example, you purchase content from Galaxy Store. On the Samsung Pass main screen, tap → Settings → Account and syncing, and then tap the Verify with Samsung Pass switch to activate it.
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Save. Managing sign-in information View the list of websites and apps you have set to use Samsung Pass and manage your sign-in information. On the Samsung Pass main screen, tap Apps or Websites and select a website or app from the list.
Settings Entering your personal information automatically You can use Samsung Pass to easily enter your personal information, such as your address or payment card information, on apps that support autofill. On the Samsung Pass main screen, select an option under Private info.
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• When you launch the Secure Folder app, you must unlock the app using your preset lock method. • If you forget your Secure Folder unlock code, you can reset it using your Samsung account. Tap the button at the bottom of the locked screen, and enter your Samsung account password.
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Tap and hold an app to delete, and tap Uninstall. Adding accounts Add your Samsung and Google accounts, or other accounts, to sync with the apps in Secure Folder. Launch the Secure Folder app and tap → Settings → Manage accounts → Add account.
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To back up content before uninstalling Secure Folder, tick Move media files out of Secure Folder and tap Uninstall. To access data backed up from Secure Folder, launch the My Files app and tap Internal storage → Secure Folder. Notes saved in Samsung Notes will not be backed up.
• Permission manager: View the list of features and apps that have permission to use them. You can also edit the permission settings. • Samsung: Manage personal data related to your Samsung account and change the settings for Customisation Service.
Accounts and backup Options Sync, back up, or restore your device’s data using Samsung Cloud. You can also sign in to accounts, such as your Samsung account or Google account, or transfer data to or from other devices via Smart Switch.
Settings screen, tap Accounts and backup and tap Back up data under Samsung Cloud. • To view the backup data for other devices in your Samsung Cloud, on the Settings screen, tap Accounts and backup → Restore data → , and then select a device you want.
Settings • Screenshots: Change the settings for screenshots. • Show contacts when sharing content: Set the device to display the people you contacted on the sharing options panel to allow you to share content directly. • Game Launcher: Activate the Game Launcher. Refer to Game Launcher for more information.
Settings Dual Messenger Install the second app and use two separate accounts for the same messenger app. On the Settings screen, tap Advanced features → Dual Messenger. Supported apps will appear. Tap the switch of an app to install the second app. The second app will be installed.
Settings Digital Wellbeing and parental controls View the history of your device usage and use features to prevent your device from interfering with your life. You can also set up parental controls for your children and manage their digital use. On the Settings screen, tap Digital Wellbeing and parental controls.
The available capacity may change when you update the device. • You can view the available capacity of the internal memory in the Specification section for your device on the Samsung website. Memory On the Settings screen, tap Battery and device care → Memory.
Settings Device protection Check the device’s security status. This feature scans your device for malware. On the Settings screen, tap Battery and device care → Device protection → Scan phone. Ultra data saving Monitor and reduce your mobile data usage by preventing background apps from using the mobile data connection.
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Settings • Samsung Keyboard settings: Change the settings for the Samsung keyboard. • Keyboard list and default: Select a keyboard to use by default and change the keyboard settings. • Physical keyboard: Change the settings for an external keyboard. • Mouse and trackpad: Change the settings for an external mouse or trackpad.
Settings Accessibility Configure various settings to improve accessibility to the device. On the Settings screen, tap Accessibility. • Recommended for you: Check the accessibility features you are currently using and see other recommended features. • TalkBack: Activate TalkBack, which provides voice feedback. To view help information to learn how to use this feature, tap Settings →...
Settings Security updates information Security updates are provided to strengthen the security of your device and protect your personal information. For security updates for your model, visit security.samsungmobile.com. The website supports only some languages. About phone Access your device’s information. On the Settings screen, tap About phone.
Before contacting a Samsung Service Centre, please attempt the following solutions. Some situations may not apply to your device. You can also use Samsung Members to solve any problems you might encounter while using your device. When you turn on your device or while you are using the device, it prompts you to enter one of the following codes: •...
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• If the touchscreen is scratched or damaged, visit a Samsung Service Centre. Your device freezes or encounters a fatal error Try the following solutions. If the problem is still not resolved, contact a Samsung Service Centre. Restarting the device If your device freezes or hangs, you may need to close apps or turn off the device and turn it on again.
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• Ensure that the charger is connected properly. • Visit a Samsung Service Centre and have the battery replaced. The battery depletes faster than when first purchased • When you expose the device or the battery to very cold or very hot temperatures, the useful charge may be reduced.
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• Free some memory by transferring files to a computer or deleting files from your device. • Restart the device. If you are still having trouble with the camera app after trying these tips, contact a Samsung Service Centre. Picture quality is poorer than the preview •...
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→ Reset settings → Reset to reset network settings. You may lose registered information when performing the reset. If the tips above do not solve the problem, contact a Samsung Service Centre. The screen brightness adjustment bar does not appear on the...
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Data stored in the device has been lost Always make backup copies of all important data stored in the device. Otherwise, you cannot restore data if it is corrupted or lost. Samsung is not responsible for the loss of data stored in the device.
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No part of this manual may be reproduced, distributed, translated, or transmitted in any form or by any means, electronic or mechanical, including photocopying, recording, or storing in any information storage and retrieval system. Trademarks • SAMSUNG and the SAMSUNG logo are registered trademarks of Samsung Electronics Co., Ltd. ® • Bluetooth is a registered trademark of Bluetooth SIG, Inc.