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Summary of Contents for Elkay Smartwell
- Page 1 Smartwell Countertop Beverage Dispenser ® Use and Care Guide...
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Page 2: Table Of Contents
Table of Contents 3 | Product overview 4 | Smartwell portal ® 6 | Replacing pouches and more 7 | Adjusting key settings 8 | Cleaning and sanitizing 11 | FAQs Questions? Visit elkaysmartwell.com for how-to videos and more. Log in to portal.elkaysmartwell.com for customer support and to start managing your unit. -
Page 3: Product Overview
Product Overview Lid, pouch storage inside Nozzle Touch screen (with option Alcove for touchless dispensing) Removable drip tray Pouch storage (with Magnetic lid lock removable tray) Filter Nibs Pump drive Smartwell portal elkaysmartwell.com | 3... -
Page 4: Smartwell Portal
– all from their computers or mobile devices. User Management The account owner can create profiles for Smartwell users, building a connected network across units. If you are a lease customer, your lease company will provide you with a user account. - Page 5 Performance Dashboards Visualize and analyze the activity of your Smartwell units on the home screen. View top recipes, usage and disposable bottles saved. Manage Pouch and Filter Orders As an authorized user, you can order flavor, enhancement and citric acid pouches and Elkay WaterSentry filters ®...
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Page 6: Replacing Pouches And More
Replacing Pouches and More Pouches Monitor pouch status on the Smartwell portal. When you set up alerts, you can receive daily email notifications indicating low and empty pouches. Replacing them is easy: 1. Unlock and open the lid of the unit. -
Page 7: Adjusting Key Settings
For an even smarter experience, download the free Elkay Smartwell app from Google Play or the App Store. Open the Smartwell app and scan the barcode on the unit’s screen to make your selections. Dispense your custom beverage right from your mobile device. -
Page 8: Cleaning And Sanitizing
Cleaning and Sanitizing Your Unit To ensure optimal performance, the following steps should be conducted once per week, at minimum. What You’ll Need • Mild soap appropriate for food-grade surfaces • 3% hydrogen peroxide • Clean, dry towels • Protective gloves (recommended for all cleaning steps) •... - Page 9 Cleaning 1. Put on protective gloves for cleaning. 2. Start by unlatching the manifold assembly from the lid, and disassemble the manifold to clean it and all components with mild soap and warm water. 3. Using mild soap and a damp cloth, wipe down these areas: a.
- Page 10 If flavors/enhancements are not properly dispensing, repeat steps 4b and 4c to confirm pumps and nibs are inserted correctly. If problem persists, contact Elkay Customer Care at 1-866-699-4507. 6. Reposition and lock the lid, then remove the magnetic key from the rear panel and store in a safe place.
- Page 11 The unit will continue to dispense beverages. However, account users will not be notified if pouches are low or empty. Also, the Smartwell portal will not receive unit data until the connection to the cloud is restored. Smartwell saves up to two weeks’ worth of data while disconnected, but if disconnected for longer than two weeks, the oldest data will be deleted.
- Page 12 Celebrating more than 50 years in commercial water delivery, which includes the introduction of the award-winning ezH2O ® bottle filling station commonly found in schools, gyms, airports and more. Elkay is excited to share the unparalleled benefits of Smartwell with businesses.