HP EliteBook 650 15.6 inch G9 Maintenance And Service Manual

HP EliteBook 650 15.6 inch G9 Maintenance And Service Manual

Table of Contents

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Table of Contents
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Summary of Contents for HP EliteBook 650 15.6 inch G9

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under bound by the terms of the HP End User License Not all features are available in all editions license. Bluetooth is a trademark owned by Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Important notice about Customer Self-Repair parts Your computer includes Customer Self-Repair parts and parts that should be accessed by only an authorized service provider. IMPORTANT: See "Removal and replacement procedures for Customer Self-Repair parts" for details. Accessing parts described in "Removal and replacement procedures for authorized service provider parts" can damage the computer or void your warranty.
  • Page 5: Table Of Contents

    Lights ..................................11 Button, speakers, and fingerprint reader........................13 Special keys ................................14 Bottom .....................................15 Rear ....................................16 Labels....................................17 HP Tamper Lock ................................18 Using Tile (select products only) .............................18 3 Illustrated parts catalog ..............................19 Computer major components............................19 Display assembly subcomponents..........................23 Cable Kit ...................................25 Miscellaneous parts.................................26 4 Removal and replacement procedures preliminary requirements..................32...
  • Page 6 Power connector cable ............................64 Display assembly..............................65 Top cover with keyboard (includes smart card board)....................73 7 Computer Setup (BIOS), TPM, and HP Sure Start.........................75 Using Computer Setup..............................75 Navigating and selecting in Computer Setup ......................75 Restoring factory settings in Computer Setup .......................75 Updating the BIOS..............................76...
  • Page 7 Backing up information and creating recovery media ....................79 Using Windows tools for backing up ........................79 Using the HP Cloud Recovery Download Tool to create recovery media (select products only)......79 Restoring and recovering your system ...........................79 Creating a system restore ............................80 Restoring and recovery methods ..........................80...
  • Page 8 Using HP Sure Start (select products only) ........................97 12 Power cord set requirements ............................98 Requirements for all countries............................98 Requirements for specific countries and regions ......................98 13 Recycling ..................................100 Index ......................................101 viii...
  • Page 9: Product Description

    Product components and their descriptions Category Description Product Name HP EliteBook 650 15.6 inch G9 Notebook PC Processors Intel® processors Intel Core® i7 1270P (1.6 GHz base frequency, 18 MB cache, 12 cores, 28 W) Intel Core i7 1265U (1.8 GHz base frequency, 12 MB cache, 10 cores, 15 W) Intel Core i7 1255U (1.7 GHz base frequency, 12 MB cache, 10 cores, 15 W)
  • Page 10 Wireless Local Area Network (WLAN) (select products only) Intel AX211 Wi-Fi® 6e Bluetooth® 5.2 WLAN Intel AX211 Wi-Fi 6E Bluetooth 5.2 vPro WLAN Compatible with Miracast® devices Supports HP Connection Optimizer (with data analytics) Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching) Supports UEFI Wi-Fi Supports Indonesia New Band...
  • Page 11 Microsoft® precision touchpad default gestures support No hybrid mode support Firmware PTP Power requirements Battery 3 cell, 51.3 Whr, HP Long Life 3 cell, 42.75 Whr, HP Long Life HP fast charge technology Long life Smart AC adapters 65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft) 65 W, right angle, nPFC, 4.5 mm, 1.8 m (6 ft) (LA MERCO)
  • Page 12 Fingerprint sensor (select products only) Camera privacy cover Nano security cable slot Active SmartCard (select products only) HP Tamper Lock (select products only) Operating system Windows® 10 Enterprise 64 Windows 10 Enterprise 64 LTSC 2109 (21H2) Windows 11 Enterprise 64...
  • Page 13 Table 1-1 Product components and their descriptions (continued) Category Description Windows 11 Pro 64 Downgrade Win 10 Pro 64 Chinese Market Windows 11 Pro 64 Downgrade Win 10 Pro 64 StF MSNA Standard Windows 11 Pro 64 StF MSNA Standard FreeDOS 3.0 Restore media Windows 10 Professional 64 bit OS DVD...
  • Page 14: Components

    Environmental Notices. To access this guide: Select the Search icon (select products only) in the taskbar, ▲ type HP Documentation in the search box, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 15 Use a standard USB Type-A charging cable or cable adapter (purchased separately) when charging a small external device. USB SuperSpeed 5 Gbps port with HP Sleep and Connects a USB device, provides high-speed data transfer, and Charge charges small devices (such as a smartphone), even when the computer is off.
  • Page 16: Left

    Table 2-1 Right-side components and their descriptions (continued) Component Description Blinking amber: The battery has reached a low battery ● level. When the battery has reached a critical battery level, the battery light begins blinking rapidly. Off: The battery is not charging. ●...
  • Page 17: Display

    The Safety & Comfort Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is available on the web at http://www.hp.com/ergo. Table 2-3 Display components and their descriptions...
  • Page 18: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Search icon (select products only) in the taskbar, type HP Documentation in the search box, and then select HP ▲ Documentation.
  • Page 19: Touchpad Components

    Touchpad components Use the illustration and table to identify the touchpad components. Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left control zone Textured area that allows you to perform additional gestures.
  • Page 20 Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Privacy key light On: Privacy screen is on, which helps prevent side-angle viewing. Mute light On: Computer sound is off.
  • Page 21: Button, Speakers, And Fingerprint Reader

    Button, speakers, and fingerprint reader Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover below the keyboard. IMPORTANT: To verify that your computer supports fingerprint reader sign-in, select the Search icon (select products only) in the taskbar, type Sign-in options in the search box, and then follow the on-screen instructions.
  • Page 22: Special Keys

    Table 2-6 Button, speakers, and fingerprint reader and their descriptions (continued) Component Description Right-click the Power icon and then, depending on ● your product, select Power and sleep settings or Power Options. Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password logon.
  • Page 23: Bottom

    Table 2-7 Special keys and their descriptions (continued) Component Description When the computer is in the Sleep state, press the button ● briefly to exit Sleep (select products only). When the computer is in Hibernation, press the button ● briefly to exit Hibernation. IMPORTANT: Pressing and holding down the power button results in the loss of unsaved information.
  • Page 24: Rear

    Table 2-8 Bottom component and description Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Rear Use the illustration and table to identify the rear component.
  • Page 25: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-10 Service label components Component Serial number Product ID HP product name Table 2-11 Service label components Component HP product name Product ID Serial number...
  • Page 26: Hp Tamper Lock

    HP Tamper Lock HP Tamper Lock offers an extra level of business protection by notifying you when you computer has been tampered with or the bottom cover has been removed.
  • Page 27: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 28 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly not available as a spare part NOTE: Display spare parts are available only as subcomponents. For spare part information, see Display assembly subcomponents on page Top cover with keyboard (includes smart card reader) NOTE: For a detailed list of country codes, see...
  • Page 29 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Models with NFC (includes NFC antenna) M22000-001 Models without NFC N14647-001 Speaker M21723-001 System board (includes integrated processor) NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system...
  • Page 30 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in models with discrete graphics M21719-001 For use in 51 W, UMA models N00095-001 I/O board NOTE: The I/O board cables are available in the Cable Kit as spare part number N03218-001. The RJ-45 (network) jack door is available as spare part number M21994-001.
  • Page 31: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number (16) NFC module M27890-001 NOTE: The NFC module spare part kit does not include the antenna. The antenna is included in the touchpad spare part kit. (17) WWAN module Intel XMM 7560 R + LTE-Advanced Pro WWAN (Cat 16)
  • Page 32 Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display bezel For use in models with an FHD display without a camera N03215-001 For use in models with an FHD display with an HD camera N03213-001 For use in models with an FHD display with an HD + IR camera N03214-001 For use in models with an HD display without a camera...
  • Page 33: Cable Kit

    Table 3-2 Display component descriptions and part numbers (continued) Item Component Spare part number IR camera N05870-001 Microphone module N05863-001 Display panel (includes cover and bezel adhesive) NOTE: Display panel tape is available as spare part number N00351-001. FHD, 400 nits N00086-001 FHD, 250 nits N00084-001...
  • Page 34: Miscellaneous Parts

    WLAN protective tape N02047-001 Bracket Kit (includes smart card bracket and fingerprint reader bracket) M21997-001 Screw Kit (for use with HP TB Dock 120W G2) L15820-001 Screw Kit (for use with HP USB-C Dock G5) L64089-001 Chapter 3 Illustrated parts catalog...
  • Page 35 Component Spare part number Screw Kit (for use in product component removal and replacement) N00353-001 Bottom case (for use with HP TB Dock 120W G2) L15814-001 Top cap (for use with HP TB Dock 120W G2) L15815-001 Plastics Kit (includes fingerprint reader insert, cable holder, SIM card insert, and smart card insert)
  • Page 36 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP Business 14.1 laptop bag M55007-001 HP Business 17.3 laptop bag M55004-001 Power cord (C13, premium, 1.0 m [3.3 ft]) Argentina L32029-001 Brazil L32030-001 Italy L32031-001 Power cord (C7, conventional, 1.0 m [3.3 ft])
  • Page 37 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Argentina L19357-002 Australia L19358-002 Brazil L19359-002 Denmark L19360-002 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-002 India L19363-002 Israel L19362-002 Italy L19364-002 Japan L19365-002 North America L19367-002...
  • Page 38 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Power cord (C5, premium, duckhead, 1.0 m [3.3 ft]) Argentina L36815-001 Australia L36816-001 Denmark L36817-001 Thailand M85416-001 Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L36818-001 India L36820-001...
  • Page 39 Table 3-4 Miscellaneous part descriptions and part numbers (continued) Component Spare part number South Korea L43181-001 Switzerland L43180-013 Taiwan L43180-015 Thailand L43180-014 United Kingdom L43180-016 45 W USB-C AC adapter + 1.8 m (6.0 ft) power cord Argentina L43182-001 Australia L43182-002 Brazil L43182-003...
  • Page 40: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● Nonconductive, nonmarking pry tool ● Magnetic Phillips P1 screwdriver ●...
  • Page 41: Electrostatic Discharge Information

    Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid touching the connector. Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray is closed.
  • Page 42: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Event Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V...
  • Page 43: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● Avoid contact with pins, leads, or circuitry. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 44: Cleaning Your Computer

    Enabling HP Easy Clean (select products only) HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you can clean all computer surfaces.
  • Page 45: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.
  • Page 46: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 47 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.
  • Page 48 Table 4-3 Support information locations (continued) Service consideration Path to access information Near the bottom of the window, select Notebook PCs, and then select your location. Chapter 4 Removal and replacement procedures preliminary requirements...
  • Page 49: Removal And Replacement Procedures For Customer Self-Repair Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Make special note of each screw size and location during removal and replacement.
  • Page 50: Using A Sim Card (Select Products Only)

    Remove the bottom cover: Loosen the three captive Phillips screws (1) and remove the two Phillips M2.0 × 4.0 screws (2) that secure the bottom cover to the computer. Starting near the hinges, use a nonmarking, nonconductive tool (1) to release the edges of the bottom cover from the computer (2).
  • Page 51: Determining The Correct Sim Card Size For Your Computer

    Before purchasing a SIM card, follow these instructions to determine the correct SIM card size for your computer. Go to http://www.hp.com/support, and then search for your computer by product name or number. Select Product Information. Refer to the listed options to determine which card to purchase.
  • Page 52 Remove the bottom cover (see Bottom cover on page 41). Disconnect the battery cable from the system board (see Battery on page 51). If you are replacing a memory module, remove the existing memory module: Pull the protective shielding up from the top and toward you to access the memory modules. Spread the two retention clips outward (1) until the memory module tilts up at a 45°...
  • Page 53: Wlan Module

    Press down on the module until the side retention clips snap into place (3). WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-3 WLAN module descriptions and part numbers Description Spare part number Intel AX211 Wi-Fi 6e Bluetooth 5.2 vPro WLAN M53363-001 Intel AX211 Wi-Fi 6e Bluetooth 5.2 WLAN M53366-001...
  • Page 54 Remove the Phillips M2.0 × 2.5 screw (2), and then remove the WLAN module (3). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.
  • Page 55: Wwan Module

    WWAN module To remove the WWAN module, use this procedure and illustration. Table 5-4 WWAN module descriptions and part numbers Description Spare part number Intel XMM 7560 R + LTE-Advanced Pro WWAN (Cat 16) M52040-001 IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region.
  • Page 56: Solid-State Drive

    If the WWAN antenna is not connected to the terminal on the WWAN module, a protective sleeve must be installed on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WWAN module. Solid-state drive To remove the solid-state drive, use these procedures and illustrations.
  • Page 57 Table 5-5 Solid-state drive descriptions and part numbers Description Spare part number Primary solid-state drives (M.2 2280) 1 TB, PCIe, TLC, 2280 M16560-001 512 GB, PCIe-4 × 4, TLC, 2280 M17436-001 512 GB, PCIe, value, 2280 L89745-001 512 GB, PCIe-4 × 4, TLC, self-encrypting drive, 2280 M52031-001 512 GB, PCIe, value, 2280 L85364-001...
  • Page 58 Secondary M.2 2230 solid-state drives are installed in the The secondary solid-state drive is installed in the same connector as the WWAN module. You can use one or the other, but not both. Remove the Phillips M2.0 × 2.5 screw (1) that secures the drive to the computer.
  • Page 59: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 53 screws when you service the parts described in this chapter.
  • Page 60: Rtc Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.
  • Page 61: I/O Board

    Table 6-2 RTC battery description and part number Description Spare part number RTC battery M34737-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41). Remove the bottom cover (see Bottom cover on page 41).
  • Page 62: Touchpad

    Table 6-3 I/O board description and part number (continued) Description Spare part number RJ-45 (network) jack door M21994-001 Before removing the I/O board, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41). Remove the bottom cover (see Bottom cover on page 41).
  • Page 63: Nfc Module

    Before removing the touchpad, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41). Remove the bottom cover (see Bottom cover on page 41). Remove the battery (see Battery on page 51). Remove the touchpad: Disconnect the system board cable from the ZIF connector on the touchpad (1).
  • Page 64: Smart Card Reader

    Before removing the NFC module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41). Remove the bottom cover (see Bottom cover on page 41). Remove the battery (see Battery on page 51). Remove the NFC module: Remove any protective tape covering the module and reuse during replacement.
  • Page 65: Fan

    Remove the bottom cover (see Bottom cover on page 41). Remove the battery (see Battery on page 51). Remove the smart card reader: Remove the four Phillips M2.0 × 2.0 screws (1) from the metal bracket covering the card reader board. Disconnect the cable from the card reader (2).
  • Page 66: Fingerprint Reader Board

    Remove display cable from the clips on the side of the fan (1). Remove the three Phillips 2.0 × 4.0 screws (2) that secure the fan to the computer. Disconnect the fan cable from the system board (3). Remove the fan from the computer (4). Reverse this procedure to install the fan assembly.
  • Page 67: Heat Sink

    Remove the Phillips M2.0 × 2.5 screw (2) that secures the fingerprint reader bracket to the computer, and then remove the bracket (3). Remove the fingerprint reader board from the computer (4). Reverse this procedure to install the fingerprint reader board. Heat sink To remove the heat sink, use these procedures and illustrations.
  • Page 68: System Board

    Remove the heat sink from the computer (2). Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 69 Table 6-10 System board descriptions and part numbers Description Spare part number System board (includes integrated processor) All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows operating system Intel Core i7-1270P processor, models with WWAN N21920-xx1 ●...
  • Page 70 WLAN module (see WLAN module on page 45). ● WWAN module (see WWAN module on page 47). ● Solid-state drive (see Solid-state drive on page 48). ● Heat sink (see Heat sink on page 59). ● Remove the system board: Disconnect the following cables from the system board: NOTE: You should never disconnect the RTC battery cable from the system board.
  • Page 71: Speakers

    Remove the port bracket (1) by removing the three Phillips M2.0 × 4.0 screws (2) that secure the bracket to the system board and then removing the bracket (3). Remove the four Phillips M2.0 × 2.5 screws (4) that secure the system board to the computer. Lift the side of the system board upward (5), and then pull the system board away from the connectors on the side of the computer to remove it (6).
  • Page 72: Power Connector Cable

    Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 41). Remove the bottom cover (see Bottom cover on page 41). Remove the battery (see Battery on page 51). Remove the system board (see System board on page 60).
  • Page 73: Display Assembly

    Disconnect the battery cable from the system board (see Battery on page 51). Remove the power connector cable: Remove the antenna cables that route over the screws (1). Remove the three Phillips M2.5 × 4.0 screws (2) that secure the right display hinge to the computer, and then rotate the hinge off the power connector (3).
  • Page 74 (Select models only) Disconnect the antenna cables from the WWAN module (4), and then remove the cables from the clips (5). Remove the four Phillips M2.5 × 4.0 screws (1) that secure the display assembly to the computer. Rotate the display to open the hinges (2). Separate the display assembly from the computer (3).
  • Page 75 The display bezel is available as the following spare part numbers: N03215-001: Models with an FHD display without a camera N03213-001 Models with an FHD display with an HD camera N03214-001: Models with an FHD display with an HD + IR camera N07342-001: Models with an HD display without a camera N07341-001 Models with an HD display with an HD camera If you need to remove the display panel:...
  • Page 76 Lift the tape from the connector on the display panel (1), and then disconnect the cable from the panel (2). When replacing the display panel, follow these steps: IMPORTANT: Before installing the display panel, be sure to install the display cable to the back of the panel.
  • Page 77 Starting near the bottom of the inside of the display back cover (2), install the adhesive strips on both the left and right sides by aligning them with the groove on the edge of cover (3). Peel the protective layer from the top of the adhesive strips (4). Align the top left of the panel with the top left of the display rear cover (5), and then place the panel onto the cover (6).
  • Page 78 Leave the computer upside down on the table for 20 minutes to allow the adhesive to set. Position the computer upright on a table. Leave the computer upright on the table for 10 minutes to be sure that the panel sits correctly in the display.
  • Page 79 If you need to remove the hinges from the display enclosure: Remove the trim pieces (1). Remove the two Phillips M2.5 × 2.5 screws (2) from each hinge. Remove the Phillips M2.5 × 4.0 screw (3) from each hinge. Remove the hinges from the display (4). The hinges and associated parts are available in the Hinge Kit as spare part number M21732-001.
  • Page 80 If you need to remove the WLAN antennas and cables, remove the cables from the plastic clips at the bottom-right and the clips on the inside of the display rear cover (1), and then peel the antennas off the cover (2). The WLAN antennas and cables are available as spare part number N03219-001. If you need to remove the WWAN antennas and cables, remove the cables (1) from the inside of the display rear cover (2), and then peel the antennas off the cover (3).
  • Page 81: Top Cover With Keyboard (Includes Smart Card Board)

    are available as spare part number N03220-001 for models with 400 nit displays and N03221-001 for models with 250 nit displays. Display rear covers are available as the following spare part numbers: N03209-001: Models with a 400 nit panel, without WWAN N03210-001: Models with a 400 nit panel, with WWAN N03211-001: Models with a 250 nit panel, without WWAN N03212-001: Models with a 250 nit panel, with WWAN...
  • Page 82 Table 6-14 Spare part country codes (continued) For use in country or region Spare part For use in country or region Spare part For use in country or region Spare part number number number Bulgaria -261 India -D61 South Korea -AD1 Chile -161...
  • Page 83: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.
  • Page 84: Updating The Bios

    Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.
  • Page 85: Downloading A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Select the Search icon (select products only) from the taskbar, type support, and then select the HP Support Assistant app. – or –...
  • Page 86: Tpm Bios Settings (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.
  • Page 87: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com, search for HP Cloud Recovery, and then select the result that matches the ▲...
  • Page 88: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.
  • Page 89: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
  • Page 90: Using Hp Pc Hardware Diagnostics

    ● Accessing HP PC Hardware Diagnostics Windows After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Support Assistant or the Start menu. Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and Support.
  • Page 91: Accessing Hp Pc Hardware Diagnostics Windows From Hp Support Assistant

    Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button, and then select All apps (select products only).
  • Page 92: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.
  • Page 93: Starting Hp Pc Hardware Diagnostics Uefi

    Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID ▲ code that appears on the next screen. The HP Customer Support - Service Center page appears with your failure ID and product number automatically filled in. Follow the on-screen instructions.
  • Page 94: Downloading Hp Pc Hardware Diagnostics Uefi By Product Name Or Number (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 95 Set the location for downloading the diagnostic tools. This feature provides access to the tools from the ● HP website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
  • Page 96: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 10-1 Computer specifications Metric U.S.
  • Page 97: Solid-State Drive Specifications

    Table 10-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1366 × 768 1920 × 1080 Surface treatment Antiglare Brightness 250 nits (45% CG panels) 400 nits (sRGB, 72% CG panels) Viewing angle UWVA Backlight Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives.
  • Page 98 Chapter 10 Specifications...
  • Page 99: Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 100 If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu. Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the selection to return to the prior menu. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu.
  • Page 101: Nonvolatile Memory Usage

    8 MB Provides Data cannot be written to This memory is flash (select protected this device via the host protected by the HP models only) backup of processor. The content is Sure Start Embedded critical managed solely by the Controller.
  • Page 102 A utility must be Computer Setup (BIOS) or used for writing a custom utility. data to this memory and is available on the HP website; go http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel 1.5 MB or 7...
  • Page 103: Questions And Answers

    HP ProtectTools Security flash. Manager. Questions and answers Use this section to answer your questions about nonvolatile memory. How can the BIOS settings be restored (returned to factory settings)? IMPORTANT: The restore defaults feature does not securely erase any information on your hard drive.
  • Page 104 HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
  • Page 105: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled.
  • Page 106: Power Cord Set Requirements

    Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 107 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...
  • Page 108: Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 109: Index

    23, 25 removal 41 display cable spare part number 23, 25 spare part number 22, 41 illustrated 23, 25 HP PC Hardware Diagnostics UEFI buttons spare part number 23, 25 downloading 85 power 13, 14 display components 9 failure ID code 84...
  • Page 110 USB SuperSpeed 5 Gbps 7, 8 solid-state drive 2 lights USB SuperSpeed 5 Gbps port with video 2 AC adapter and battery 7 HP Sleep and Charge 7 wireless 2 battery 7 USB SuperSpeed Plus 8 product name 1 camera 9...
  • Page 111 8 traveling with the computer 17 SIM card 6 smart card 8 smart card reader USB SuperSpeed 5 Gbps port with HP removal 56 Sleep and Charge, identifying 7 spare part numbers 56 USB SuperSpeed 5 Gbps port,...

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