Anker Eufy G20 Series Faqs
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Anker Eufy G20 Series Faqs

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Eufy Customer Service Center
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Robotic Vacuum Cleaners
G20 Series
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Summary of Contents for Anker Eufy G20 Series

  • Page 1 Eufy Customer Service Center FAQs for eufy Robotic Vacuum Cleaners G20 Series...

  • Page 2: Table Of Contents

    Catalog Part 1: Product Introduction 1. What is Smart Dynamic Navigation?...................3 2. Can RoboVac G20 Series Clean My Entire House？............3 3. What are the Main Differences between G10, G20 and G30 Series?.........3 4. How Long does G20 Take to Recharge and how Long does it Last?........5 Part 2: Instructions for Use 1.

  • Page 3: Part 1: Product Introduction

    Part 1: Product Introduction 1. What is Smart Dynamic Navigation? With the Gyroscope and Accelerometer smart sensors, RoboVacs of Smart Dynamic Navigation series (including G10, G20, G20 Hybrid, G30, G30 Edge/Verge/Hybrid) know the direction and distance it moves and automatically determines its cleaning route, following a Z-shaped path.

  • Page 4: What Are The Main Differences Between G10, G20 And G30 Series

    The total cleaning area coverage of the G20 can be roughly estimated by your total house area or floor space. If a single floor of your house is below 180 sqm (2000 sq ft), then G20 should not have any issues cleaning the entire floor. With the Smart Dynamic Navigation, RoboVac G20 series will automatically determine the cleaning route, by following a Z-shaped path.

  • Page 5: How Long Does G20 Take To Recharge And How Long Does It Last

    4.How Long does G20 Take to Recharge and how Long does it Last? It takes about 5-6 hours to fully charge the G20 series. G20 has 4 suction modes, Quiet, Standard, Turbo and Max. The running time is different if it is set to different suction modes or running on a different floor.

  • Page 6: Part 2: Instructions For Use

    Part 2: Instructions for Use 1. What to Do if My G20 Series RoboVac does not Return to the Charging Station? Before troubleshooting, please see below information regarding in what kind of situations will G series RoboVac fail to dock: -Thick carpets with tassels or wool, or carpets throughout the room.
  • Page 7 large, move the charging station to the middle. -RoboVac stops with errors and voice alerts. -Eliminate external interference factors: work on a very dark-colored carpet or under direct Sunlight. To troubleshoot, please refer to the following steps: Confirm whether you have a large carpet or a carpeted room in your house. ●...

  • Page 8: What To Do If My Robovac Gets Stuck Under Furniture

    2. What to Do if My RoboVac Gets Stuck under Furniture? The lowest height RoboVac can pass under is decided by the machine height. The height of Bounce series and Smart Dynamic Navigation Series is 2.87 in / 73 mm. If the clearance under your furniture is around or very slightly above the machine height, there is a chance that the RoboVac might get stuck.

  • Page 9: Parts Maintenance Schedule/Accessory Services On Eufyhome App

    If your carpet exceeds the maximum height and traps the RoboVac as a result, please place boundary strips around your carpet. The magnetic sensors on the RoboVac will recognize boundary strips, and the RoboVac will not be crossing over the strips to clean your carpet.

  • Page 10: How Often Should I Clean Or Replace Accessories Of My Robovac

    5. How Often Should I Clean or Replace Accessories of My RoboVac? For optimal performance, follow the instructions below to clean and maintain your RoboVac regularly. The frequency of cleaning/replacement will depend on your usage habits with your RoboVac.
  • Page 11 *Note: Only the RoboVac G10 Hybrid, G20 Hybrid, G30 Hybrid, and L70 Hybrid support the mopping function.

  • Page 12: Tips For Charging And Using Your Robovac G20 Series

    6. Tips for Charging and Using Your RoboVac G20 Series Tips for Charging: Fully charge it for 6 hours until the LED indicator shows a solid blue light. The battery protection circuit prevents the battery from being overcharged so you can keep the RoboVac on its charging base even after it's fully charged.
  • Page 13 - With the dust collector removed from the unit, hold the vacuum upright with the bumper facing up, the suction "hole" facing downwards. Shake out any debris that might be stuck in the suction fans inside the machine. - Reassemble the dust collector properly. - Clean the brushes and wheels out.
  • Page 14 What if my RoboVac runs with a suction fan noise? If the noise is not from the side brush motor nor the rolling brush, then it might be from the suction fan. You can refer to the following troubleshooting to have a try:...

  • Page 15: Top Faqs About Robovac Charging Related Issues

    - Empty the dust collector, clean the suction inlet and air passage, and check to make sure all 3 filters (blue prefilter, white high-performance filter, and black sponge filter) are properly aligned in the right places. - With the dust collector removed from the unit, hold the vacuum upright with the bumper facing up, the suction "hole"...
  • Page 16 Q: How to charge my RoboVac when used for the first time? 1. Attach RoboVac to the Charging Base by aligning its charging pins with the charging pins on the base; 2. Fully connect the charging cable and the charging base to make sure the LED indicator on the charging base is solid white;...
  • Page 17 What if my RoboVac runs for a shorter time before returning to the charging base? The cleaning time will be affected by the suction mode and floors/carpets to be cleaned: - Quiet suction mode (on hardwood floors): about 120 minutes of cleaning - Standard mode (on medium-pile carpets): about 70 minutes of cleaning - Max suction mode (on medium-pile carpets): about 36 minutes of cleaning Please charge the vacuum for 6+ hours to ensure it's fully charged.

  • Page 18: What Should I Do If Robovac Is Offline

    What if my RoboVac beeps 5 times with a solid red light when on the charger? When your RoboVac beeps 5 times with a solid red light while charging, the issue is usually with the battery. You can follow the steps below for troubleshooting. 1.

  • Page 19: Voice Alerts & Quick Solutions For G20 Series

    10. Voice Alerts & Quick Solutions for G20 Series Voice Prompt Cause & Quick Solution Front bumper is stuck. Tap it repeatedly to remove any dust; Error 1: Front bumper stuck if not, then move the device to a new position and try again.
  • Page 20 Device is trapped. Error 5: Device trapped. Clear any obstacles in the surrounding area and Clear the surrounding area try again. Device may be suspended in air. Error 6: Device trapped. Move it to a new position close to the original Place the device near the position and try again.
  • Page 21 Error 10: Path Tracking Path tracking sensor is blocked by dust and Sensor needs cleaning requires cleaning. Error 21: Charging Base Charging base is blocked by obstacles, clear any blocked by surrounding obstacles around the charging base and try again. obstacles Error 22: The device is The device is being picked up.
  • Page 22 - Check whether the wheels are stuck or dust is Error S2: Wheel Module trapped inside before restarting the device Error. Refer to Owner's - If the issue persists, contact customer support Manual or App for help for help - Check whether the side brush is stuck in an Error S3: Side Brush Error.
  • Page 23 Error S8: Path Tracking - Check and clean the path tracking sensor for Sensor Error. Refer to unknown objects before restarting the device Owner's Manual or App for - If the issue persists, contact customer support help for help...

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