Troubleshooting Tips - GE JBS60 Owner's Manual

Troubleshooting Tips ... Before you call for service
Save time and money! Review the charts on the following pages first and you may not need to call for service.
Check out self-help videos and FAQ at GEAppliances.com/support.
Problem
Surface units will not maintain
a rolling boil or cooking is not
fast enough
Surface units do not work
properly
Surface unit stops glowing
when turned to a lower setting
Scratches (may appear as
cracks) on cooktop glass
surface
Areas of discoloration on the
cooktop
Plastic melted to the surface
Pitting (or indentation) of the
cooktop
Frequent cycling off and on of
surface units
My new oven doesn't cook
like my old one. Is something
wrong with the temperature
settings?
Food does not bake properly
Food does not broil properly
Oven temperature too hot or
too cold
Oven does not work or
appears not to work
"Crackling" or "popping"
sound
49-2000951 Rev. 2
Possible Cause
Improper cookware being used.
In some areas, the power (voltage)
may be low.
A fuse in your home may be blown or
the circuit breaker tripped.
Cooktop controls improperly set.
The unit is still on and hot.
Incorrect cleaning methods being
used.
Cookware with rough bottoms being
used or coarse particles (salt or sand)
were between the cookware and the
surface of the cooktop. Cookware has
been slid across the cooktop surface.
Food spillovers not cleaned before
next use.
Hot surface on a model with a light-
colored cooktop.
Hot cooktop came into contact with
plastic placed on the hot cooktop.
Hot sugar mixture spilled on the
cooktop.
Improper cookware being used.
Your new oven has a different
cooking system from your old oven
and therefore may cook differently
than your old oven.
Oven controls improperly set.
Rack position is incorrect or rack is
not level.
Incorrect cookware or cookware of
improper size being used.
Oven temperature needs adjustment.
Ingredient substitution
Oven controls improperly set.
Improper rack position being used.
Food being cooked in a hot pan.
Cookware not suited for broiling.
Aluminum foil used on the broiling
pan and grid has not been fitted
properly and slit as recommended.
In some areas the power (voltage)
may be low.
Oven temperature needs adjustment.
A fuse in your home may be blown or
the circuit breaker tripped.
Oven controls improperly set.
Oven is in Sabbath Mode.
This is the sound of the metal heating
and cooling during both the cooking
and cleaning functions.
What To Do
Use pans which are flat and match the diameter of the surface unit selected.
Cover pan with a lid until desired heat is obtained.
Replace the fuse or reset the circuit breaker.
Check to see the correct control is set for the surface unit you are using.
This is normal.
Scratches are not removable. Tiny scratches will become less visible in time
as a result of cleaning.
To avoid scratches, use the recommended cleaning procedures. Make sure
bottoms of cookware are clean before use, and use cookware with smooth
bottoms.
See the Cleaning the glass cooktop section.
This is normal. The surface may appear discolored when it is hot. This is
temporary and will disappear as the glass cools.
See the Glass surface—potential for permanent damage section in the
Cleaning the glass cooktop section.
Call a qualified technician for replacement.
Use only flat cookware to minimize cycling.
For the first few uses, follow your recipe times and temperatures carefully.
If you still think your new oven is too hot or too cold, you can adjust the
temperature yourself to meet your specific cooking preference. NOTE: This
adjustment affects Bake, and Convection Bake temperatures; it will not affect
Convection Roast, Broil or Clean.
See the Cooking Modes section.
See the Cooking Modes section and Cooking Guide.
See the Cookware section.
See the Special Features section.
Substituting ingredients can change the recipe outcome.
Make sure you select the appropriate broil mode.
See Cooking Guide for rack location suggestions.
Make sure cookware is cool.
Use a pan specifically designed for broiling.
If using aluminum foil conform to pan slits.
Preheat the broil element for 10 minutes.
See the Special Features section.
Replace the fuse or reset the circuit breaker.
See the Using the Oven section.
Verify, that the oven is not in Sabbath Mode. See the Special Features section.
This is normal.
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