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HP Pavilion Notebook PC (model numbers
used: 14-al100 through 14-al199)
Maintenance and Service Guide
IMPORTANT! This document is intended for
HP authorized service providers only.

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Summary of Contents for HP Pavilion 14-al100

  • Page 1 HP Pavilion Notebook PC (model numbers used: 14-al100 through 14-al199) Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
  • Page 2 © Copyright 2016 HP Development Company, L.P. Product notice Bluetooth is a trademark owned by its proprietor and used by HP Inc. under license. Intel, Core, and Pentium are U.S. registered trademarks of Intel Corporation. Microsoft and Windows are either registered trademarks or trademarks of Microsoft Corporation in the United States and/or other countries.
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...
  • Page 5: Table Of Contents

    Table of contents 1 Product description ....................................1 2 External component identification ................................. 4 Locating hardware ..................................4 Locating software ..................................4 Display ......................................5 Buttons and speakers ................................6 Keys ......................................7 Lights ......................................8 TouchPad ....................................9 Left side ....................................10 Right side ....................................
  • Page 6 Determining the BIOS version ......................... 63 Downloading a BIOS update ..........................64 7 Using HP PC Hardware Diagnostics (UEFI) ............................65 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ................65 8 Specifications ......................................67 Computer specifications ............................... 67 9 Backing up, restoring, and recovering ..............................
  • Page 7 10 Power cord set requirements ................................75 Requirements for all countries ............................75 Requirements for specific countries and regions ......................75 11 Recycling ....................................... 77 Index ..........................................78...
  • Page 8 viii...
  • Page 9: Product Description

    Product description Category Description Product Name HP Pavilion Notebook PC (model numbers used: 14-al00 through 14-al199) Processors ● Intel™ Core® i7-7500U 3.50-GHz (turbo up to 3.5-GHz) processor (2133-MHz FSB, 4.0-MB L3 cache, dual core, 15-W Intel Core i5-7200U 2.50-GHz (turbo up to 3.1-GHz) processor (2133-MHz FSB, 3.0-MB L3 ●...
  • Page 10 Support for a 256-MB, M2.2280, SATA-3, solid-state drive supporting triple-level cell (TLC) and a 128- MB, M2.2280, SATA-3, solid-state drive Audio and video HP Wide Vision HD webcam with indicator light, 720p by 30 frames per second, BSI sensor, f2.0, 88° wide field of vision Support for B & O Play...
  • Page 11 Support for Windows modern trackpad gestures ● Taps enabled as default Power requirements Support for the following AC adapters: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) ● ● 65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm) ● 45-W HP Smart AC adapter (RC, 4.5-mm, slim) Support for a C5 receptacle, 1.0-m (3.2-ft), 3-wire conductor power cord...
  • Page 12: External Component Identification

    External component identification Locating hardware To find out what hardware is installed on your computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on your computer. For information about system hardware components and the system BIOS version number, press fn+esc (select...
  • Page 13: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. Display...
  • Page 14: Buttons And Speakers

    Buttons and speakers Item Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. When the computer is in the Sleep state, press ●...
  • Page 15: Keys

    Keys Item Component Description Displays system information when pressed in combination with the key. Displays system information when pressed in combination with the key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Keys...
  • Page 16: Lights

    Lights Item Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light ● Amber: Computer sound is off. ● Off: Computer sound is on. Chapter 2 External component identification...
  • Page 17: Touchpad

    TouchPad Item Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. TouchPad...
  • Page 18: Left Side

    For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 19: Right Side

    Drive light (select products only) ● Blinking white: The hard drive is being accessed. ● Amber: HP 3D DriveGuard has temporarily parked the hard drive. USB 3.0 port Connects an optional USB device, such as a keyboard, mouse, external drive, printer, scanner, or USB hub.
  • Page 20: Bottom

    Bottom Component Description Vents (2) Enable airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Chapter 2 External component identification...
  • Page 21: Illustrated Parts Catalog

    Illustrated parts catalog Service tag When ordering parts or requesting information, provide the computer serial number and model number provided on the service tag. Item Description Function Model description This is the alphanumeric identifier used to locate documents, drivers, and support for the computer. Serial number (s/n) This is an alphanumeric identifier that is unique to each product.
  • Page 22: Computer Major Components

    Computer major components Chapter 3 Illustrated parts catalog...
  • Page 23 Item Component Spare part number Display assembly: The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display components on page Keyboard/top cover with backlight and pointing stick (includes backlight cable, keyboard cable, and pointing stick cable): In cardinal red finish: For use in Belgium 856191-A41...
  • Page 24 Item Component Spare part number For use in Canada 856190-DB1 For use in the Czech Republic and Slovakia 856190-FL1 For use in Denmark, Finland, and Norway 856190-DH1 For use in France 856190-051 For use in Germany 856190-041 For use in Greece 856190-151 For use in Hungary 856190-211...
  • Page 25 Item Component Spare part number For use in Hungary 856189-211 For use in India 856189-002 For use in Israel 856189-BB1 For use in Italy 856189-061 For use in Latin America 856189-161 For use in the Netherlands 856189-B31 For use in Portugal 856189-131 For use in Romania 856189-271...
  • Page 26 Item Component Spare part number For use in Portugal 856188-131 For use in Romania 856188-271 For use in Russia 856188-251 For use in Saudi Arabia 856188-171 For use in Slovenia 856188-BA1 For use in South Korea 856188-AD1 For use in Spain 856188-071 For use in Switzerland 856188-BG1...
  • Page 27 Item Component Spare part number For use in Switzerland 856187-BG1 For use in Taiwan 856187-AB1 For use in Thailand 856187-281 For use in Turkey 856187-141 For use in the United Kingdom 856187-031 For use in the United States 856187-001 In natural silver finish: For use in Belgium 856186-A41 For use in Bulgaria...
  • Page 28 Item Component Spare part number 861876-001 TouchPad (includes bracket) 856209-001 NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number 856203-001. Power connector cable 808155-010 Solid-state drive 256-GB, M2.2280, SATA-3 865902-005 128-GB, M2.2280, SATA-3 827560-015...
  • Page 29 Item Component Spare part number Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133- 855838-001 MHz FSB, 4.0-MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 4.0-GB of discrete video memory, fH+S, and a non-Windows operating system Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133- 855836-601...
  • Page 30 Item Component Spare part number Equipped with an Intel Pentium 4405U 2.10-GHz processor (2133-MHz FSB, 2.0-MB L3 cache, 855832-601 dual core, 15-W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with UMA memory, and the Windows 10 Professional operating system Equipped with an Intel Pentium 4405U 2.10-GHz processor (2133-MHz FSB, 2.0-MB L3 cache, 855832-001 dual core, 15-W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with...
  • Page 31 Item Component Spare part number (19) Speakers (includes cable) 856220-001 (20) Bottom cover (includes front rubber feet, retention magnets, shielding, and vents): In cardinal red finish 856198-001 In modern gold finish 856197-001 In natural silver finish 856196-001 Rubber Kit (not illustrated, includes bottom cover rubber foot strip and screw covers): In cardinal red finish 856218-001 In modern gold finish...
  • Page 32: Display Components

    Display components Item Component Spare part number Display bezel 856199-001 Webcam/microphone module (includes double-sided adhesive) 846006-003 Display panel: 14.0-in, FHD, LCD, BrightView (1920×1080), UWVA, eDP, TOP, slim-flat (3.0-mm), 847662-001 TouchScreen display panel 14.0-in, HD, LCD, BrightView (1366×768), SVA, eDP, TOP, slim-flat (3.0-mm), TouchScreen 809611-005 display panel Chapter 3 Illustrated parts catalog...
  • Page 33 Item Component Spare part number 14.0-in, FHD, LCD, BrightView (1920×1080), UWVA, eDP, slim-flat (3.0-mm), non- 847660-001 TouchScreen display panel 14.0-in, HD, LCD, BrightView (1366×768), SVA, eDP, slim-flat (3.0-mm), non-TouchScreen 847664-001 display panel Display hinges (2) 856207-001 Display hinge caps (2) 856211-001 Antenna Kit (includes antenna auxiliary and main cables and transceivers) 856192-001...
  • Page 34: Miscellaneous Parts

    Miscellaneous parts Component Spare part number AC adapter: 65-W HP Smart AC adapter (non-PFC, EM, 4.5-mm) 714635-850 65-W HP Smart AC adapter (non-PFC, S-3P, 4.5-mm) 710412-001 45-W HP Smart AC adapter (RC, 4.5-mm, slim) 741553-850 HP external DVD±RW DL SuperMulti Drive...
  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Case utility tool or similar plastic, flat-edged tool ● ● Flat-bladed screwdriver Magnetic screwdriver ● ● Phillips P00, P0, and P1 screwdrivers Torx T4 screwdriver ●...
  • Page 36: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 37: Grounding Guidelines

    Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry.
  • Page 38: Packaging And Transporting Guidelines

    Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
  • Page 39: Equipment Guidelines

    Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with ● a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
  • Page 40: Removal And Replacement Procedures

    Removal and replacement procedures CAUTION: Components described in this chapter should only be accessed by an authorized service provider. Accessing these parts can damage the computer or void the warranty. Component replacement procedures NOTE: Details about the computer, including model, serial number, product key, and length of warranty, are on the service tag on the back of the computer.
  • Page 41 Remove the two Phillips M2.5×5.7 screws (2) and the three Phillips M2.0×5.7 screws (3) that secure the bottom cover to the computer. Remove the four Phillips M2.0×5.7 screws that secure the bottom cover to the computer. Insert a case utility tool (1) or similar plastic, flat-edged tool between the bottom cover and the computer. Release the bottom cover front edge (2) and swing it up and back until it releases.
  • Page 42: Battery

    Battery Description Spare part number 4-cell, 55-Wh, 3.62-Ah, Li-ion battery (includes cable) 849908-850 Before removing the battery, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 43: Hard Drive

    Hard drive NOTE: The hard drive spare part kit does not include the hard drive bracket or cable. The hard drive bracket is not spared separately. The hard drive cable is available using spare part number 856205-001. The solid-state hard drive cable is available using spare part number 856202-001. Description Spare part number 2-TB, 5400-rpm, SATA, 9.5-mm hard drive...
  • Page 44: Touchpad

    If it is necessary to replace the hard drive cable, slide the cable (2) off of the front end of the hard drive. Reverse this procedure to reassemble and install the hard drive. TouchPad NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number 856203-001.
  • Page 45: Memory Module

    Remove the TouchPad (5). Reverse this procedure to install the TouchPad. Memory module Description Spare part number 8-GB (2133, 1.2-V, DDR4) 820570-005 4-GB (2133, 1.2-V, DDR4) 820569-005 2-GB (2133, 1.2-V, DDR4) 851379-005 Before removing a memory module, follow these steps: Turn off the computer.
  • Page 46: Wlan Module

    Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. WLAN module Description Spare part number Broadcom BCM43142 802.11 bgn Wi-Fi M.2 Combo Adapter 792608-005 Intel 3165NGWG 1 ac 1×1 + Bluetooth 4.0 LE PCIe+USB NGFF 2230 Combo Adapter 806723-005 Assembly WLAN 11AC+Bluetooth 1x1 3168.NGWG M.2 MOW 863934-855...
  • Page 47 NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal. Remove the Phillips PM2.0×3.8 screw (2) that secures the WLAN module to the computer. (The WLAN module tilts up.) Remove the WLAN module (3) by pulling the module away from the slot at an angle.
  • Page 48: Rtc Battery

    RTC battery Description Spare part number RTC battery (includes cable and double-sided adhesive) 857380-001 Before removing the card reader board, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 49: Card Reader Board

    Card reader board NOTE: The card reader board spare part kit does not include the card reader board cable. The card reader board cable is available using spare part number 856204-001. Description Spare part number Card reader board 856208-001 Before removing the card reader board, follow these steps: Turn off the computer.
  • Page 50 Remove the card reader board (6). Reverse this procedure to install the card reader board. Chapter 5 Removal and replacement procedures...
  • Page 51: Solid-State Drive

    Solid-state drive Description Spare part number 256-GB, M2.2280, SATA-3 865902-005 128-GB, M2.2280, SATA-3 827560-015 Before removing the solid-state drive, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 52: Fan

    Description Spare part number Fan (includes cable) 856206-001 Before removing the fan, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer.
  • Page 53: System Board

    System board NOTE: The system board spare part kit includes the processor and replacement thermal material. Description Spare part number Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 4.0- 855838-601 MB L3 cache, dual core, 15-W), an nVIDIA N165-GTR (GeForce 940MX) graphics subsystem with 4.0-GB of discrete video memory, fH+S, and the Windows 10 Professional operating system Equipped with an Intel Core i7-6500U 2.50-GHz (SC turbo up to 3.10-GHz) processor (2133-MHz FSB, 4.0- 855838-001...
  • Page 54 Description Spare part number Equipped with an Intel Core i3-6100U 2.30-GHz processor (2133-MHz FSB, 3.0-MB L3 cache, dual core, 15- 855831-001 W), an Intel HD Graphics 520 or Intel HD Graphics 510 graphics subsystem with UMA memory, and a non- Windows operating system Equipped with an Intel Pentium 4405U 2.10-GHz processor (2133-MHz FSB, 2.0-MB L3 cache, dual core, 855832-001...
  • Page 55 Disconnect all external devices from the computer. Remove the bottom cover (see Bottom cover on page 32), and then remove the following components: Battery (see Battery on page WLAN module (see WLAN module on page Solid-state drive (see Solid-state drive on page Fan (see Fan on page NOTE:...
  • Page 56: Heat Sink

    Remove the two Phillips PM2.0×5.7 screws that secure the system board to the keyboard/top cover. Release the system board (1) by lifting the front edge and swinging it up and back until it rests upside down behind the computer. Disconnect the power connector cable (2) from the system board. Remove the system board (3).
  • Page 57 Description Spare part number For use only on computer models equipped with a graphics subsystem with discrete memory 855840-001 For use only on computer models equipped with a graphics subsystem with UMA memory 855841-001 Before removing the heat sink, follow these steps: Turn off the computer.
  • Page 58 Remove the heat sink (2). NOTE: Steps 3 and 4 apply to computer models equipped with a graphics subsystem with UMA memory. See steps 1 and 2 for heat sink removal instructions for computer models equipped with a graphics subsystem with discrete memory. Remove the four Phillips PM2.0×6.2 screws (1) that secure the heat sink to the system board.
  • Page 59: Touchpad Cable

    NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed. Thermal material is used on the processor (1) and the heat sink section (2) that services it. Thermal material is also used on the graphics subsystem chip (3) and the heat sink section (4) that services it.
  • Page 60: Speakers

    Before removing the TouchPad cable, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect the power from the computer by unplugging the power cord from the computer. Disconnect all external devices from the computer.
  • Page 61: Power Connector Cable

    Fan (see Fan on page System board (see System board on page Remove the speakers: Release the display panel cable from the routing channel (1) built into the left speaker. Release the wireless antenna cables from the routing channel (2) built into the right speaker. Remove the speakers (3).
  • Page 62: Display Assembly

    Solid-state drive (see Solid-state drive on page Fan (see Fan on page System board (see System board on page Remove the power connector cable: Remove the power connector cable. ▲ Reverse this procedure to install the power connector cable. Display assembly NOTE: The display assembly is spared at the subcomponent level only.
  • Page 63 Disconnect the WLAN antenna cables (2) from the terminals on the WLAN module. NOTE: The WLAN antenna cable labeled “1/MAIN” connects to the WLAN module “Main” terminal. The WLAN antenna cable labeled “2/AUX” connects to the WLAN module “Aux” terminal. Remove the four Phillips PM2.5×5.7 screws that secure the display assembly to the keyboard/top cover.
  • Page 64 Slide the keyboard/top cover (2) forward and separate it from the display assembly. If it is necessary to replace the display bezel: Flex the inside edges of the top edge (1), left (2) and right edges, and bottom edge (3) of the display bezel until the bezel disengages from the display back cover.
  • Page 65 Remove the four Phillips PM2.0×2.9 screws that secure the display panel to the display back cover. CAUTION: Before turning the display panel upside down, make sure the work surface is clear of tools, screws, and any other foreign objects. Failure to follow this caution can result in damage to the display panel.
  • Page 66 If it is necessary to replace the display panel cable: NOTE: The display panel cable includes the webcam/microphone module cable. Remove the display bezel. Remove the display panel. Disconnect the display panel cable (1) from the webcam/microphone module. Release the display panel cable from the routing clips (2) and channels built into the top, right, and bottom edges of the display back cover.
  • Page 67 If it is necessary to replace the webcam/microphone module: Remove the display bezel. Remove the display panel. Detach the webcam/microphone module (1) from the display back cover. The webcam/microphone module is secured to the display back cover with double-sided adhesive.) Disconnect the webcam/microphone module cable (2) from the webcam/microphone module.
  • Page 68 Remove the webcam/microphone module (3). The webcam/microphone module is available using spare part number 846006-003. If it is necessary to replace the display hinges: Remove the display bezel. Remove the display panel. Remove the two Phillips PM2.0×2.9 screws (1) that secure the display hinges to the display back cover.
  • Page 69 Remove the display hinges (3). The display hinges are available using spare part number 856207-001. If it is necessary to replace the antenna: NOTE: The antenna includes the auxiliary and main antenna cables and transceivers. Remove the display bezel. Remove the display panel. Detach the antenna transceivers (1) from the display back cover.
  • Page 70 Remove the antenna cables (3). The antenna cables are available using spare part number 856192-001. Reverse this procedure to reassemble and install the display assembly. Chapter 5 Removal and replacement procedures...
  • Page 71: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
  • Page 72: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.
  • Page 73: Using Hp Pc Hardware Diagnostics (Uefi)

    NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you must use a Windows computer to download and create the HP UEFI support environment because only .exe files are offered. There are two options to download HP PC Hardware Diagnostics to a USB device.
  • Page 74 Use the categories listed to find your product. – or – Click Find Now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
  • Page 75: Specifications

    AC adapter or a DC power source that is supplied and approved by HP for use with this computer. The computer can operate on DC power within the following specifications. Operating voltage and current varies by platform.
  • Page 76 Metric U.S. Operating 10% to 90% Non-operating 5% to 95% Maximum altitude (unpressurized) ‑15 m to 3,048 m ‑50 ft to 10,000 ft Operating ‑15 m to 12,192 m ‑50 ft to 40,000 ft Non-operating NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of temperatures.
  • Page 77: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...
  • Page 78: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.
  • Page 79: Restore And Recovery

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer.
  • Page 80: Using The Hp Recovery Partition (Select Products Only)

    Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
  • Page 81: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 82: Removing The Hp Recovery Partition (Select Products Only)

    Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.
  • Page 83: 10 Power Cord Set Requirements

    10 Power cord set requirements The wide-range input feature of the slate permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the slate meets the requirements for use in the country or region where the equipment is purchased.
  • Page 84 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used. The flexible cord must be Type SPT-3 or equivalent, No.
  • Page 85: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 86: Index

    25, 61 changing 73 drive light 11 hinge cap, spare part number 25 bottom components 12 DVD±RW DL SuperMulti Drive, spare HP PC Hardware Diagnostics (UEFI) bottom cover part number 26 using 65 removal 32 HP Recovery Manager...
  • Page 87 2, 3 numbers 15, 17 system 71 ports keys USB flash drive 72 HDMI 11 esc 7 using HP Recovery media 70 product description 2 fn 7 recovery media USB 2.0 10 Windows 7 creating 69 USB 3.0 10, 11...
  • Page 88 system restore point creating 70 system restore point, creating 69 TouchPad buttons 9 removal 36 spare part number 20, 36 TouchPad cable removal 51 spare part number 22, 36, 51 TouchPad components 9 TouchPad zone 9 USB 2.0 port 10 USB 3.0 port 10, 11 vents 12 video, product description 2...

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