HP ProBook x360 11 G7 Education Edition Maintenance And Service Manual
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HP ProBook x360 11 G7 Education Edition Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP ProBook x360 11 G7 Education Edition

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions or Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice Reduce the possibility of heat-related injuries or of overheating the computer by following the practices described. WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Preventing electrostatic damage to equipment ................21 Personal grounding methods and equipment .................. 21 Grounding the work area ........................22 Recommended materials and equipment ..................22 Cleaning your computer ............................23 Enabling HP Easy Clean (select products only) ................. 23...
  • Page 6 7 Backing up, restoring, and recovering ......................52 Backing up information and creating recovery media ..................52 Using Windows tools for backing up ....................52 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..52...
  • Page 7 8 Using HP PC Hardware Diagnostics ........................ 55 Using HP PC Hardware Diagnostics Windows (select products only) ..............55 Using an HP PC Hardware Diagnostics Windows hardware failure ID code ........55 Accessing HP PC Hardware Diagnostics Windows ................55 Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only) .....................
  • Page 8 Current BIOS steps ............................... 63 Nonvolatile memory usage ..........................65 Questions and answers ............................67 Using HP Sure Start (select products only) ......................68 11 Power cord set requirements ........................69 Requirements for all countries ..........................69 Requirements for specific countries and regions ....................69 12 Recycling ..............................

  • Page 9: Product Description

    Product components and their descriptions Category Description Product Name HP ProBook x360 11 G7 Education Edition Processors Intel® processors Intel N6000 Pentium® Silver (1.10 GHz base frequency, up to 3.30 GHz with Intel Turbo Boost Technology, 4 MB cache, 4 cores) Intel N5100 Celeron®...
  • Page 10 Intel 9560 802.11b/g/n/a/ac (2 × 2) and Bluetooth 5 Compatible with Miracast® devices Supports HP Extended Range Wireless LAN Supports HP Connection Optimizer (with data analytics) Supports Static BIOS SAR for Intel modules Supports HP Extended Range Wireless LAN Supports HP LAN-Wireless Protection (WLAN/LAN/WWAN switching) Ports HDMI 1.4b...
  • Page 11 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Windows 10 Home 64 Single Language Windows 10 Home 64 Single Language Africa Market PPP Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Home 64 StF MSNA for Higher Education Windows 10 Home 64 StF MSNA for Higher Education Strategic...

  • Page 12: Components

    Components Your computer features top-rated components. This chapter provides details about your components, where they are located, and how they work. Right Use the illustration and table to identify the components on the right side of the computer. Table 2-1 Right-side components and their descriptions Component Description...

  • Page 13: Left

    Table 2-1 Right-side components and their descriptions (continued) Component Description Battery light When AC power is connected: White: The battery charge is greater than 90% . ● Amber: The battery charge is from 0 to 90%. ● ● Off: The battery is not charging. When AC power is disconnected (battery not charging): ●...

  • Page 14: Display

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, ▲ and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 15 Table 2-3 Display components and their descriptions Component Description WLAN antennas* Send and receive wireless signals to communicate with wireless local area networks (WLANs). Internal microphones (2) Record sound. Camera light On: The camera is in use. Camera Allows you to video chat, record video, and record still images. Some cameras also allow a facial recognition logon to Windows, instead of a password logon.

  • Page 16: Keyboard Area

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Type HP Documentation in the taskbar search box, and then select HP Documentation. ▲ Keyboard area Keyboards can vary by language.

  • Page 17: Lights

    Table 2-4 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.

  • Page 18: Special Keys

    Table 2-5 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Wireless light On: An integrated wireless device, such as a wireless local area network (WLAN) device and/or a Bluetooth®...

  • Page 19: Top Cover

    Table 2-6 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu.

  • Page 20: Bottom

    Top cover component and description Component Description HP Interactive Light Allows students and teachers to interact in several ways through the light located on the top cover. In addition to the Help, Test, Quiz, and Group options, the light also communicates information about the status of the internet connection and the battery power level.
  • Page 21 Table 2-9 Service label components Component HP product name Warranty period Product ID Serial number Table 2-10 Service label components Component HP product name Model number Product ID Serial number Warranty period Labels...
  • Page 22 Table 2-11 Service label components Component HP product name Product ID Serial number Warranty period Regulatory label(s)—Provide(s) regulatory information about the computer. ● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval ● markings for the countries or regions in which the devices have been approved for use.

  • Page 23: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 24 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number Display assembly For use in models with an SVA display, in black finish M48768-001 For use in models with an SVA display, in blue finish M48769-001 For use in models with a UWVA display, in black finish M48770-001 For use in models with a UWVA display, in blue finish...

  • Page 25: Miscellaneous Parts

    45 W, nPFC, 3 pin, USB-C, 1.8 m (6.0 ft) L43407-001 45 W, SMART, nPFC, 4.5 mm, nonslim 741727-001 45 W, SMART, nPFC, 4.5 mm, 2 pin 742436-001 HP Pro Pen L81449-001 Screw Kit M48764-001 Bracket Kit (includes power connector cable bracket, touchpad bracket, USB board bracket, and L83966-001...
  • Page 26 Table 3-2 Miscellaneous part descriptions and part numbers (continued) Component Spare part number Israel L19362-001 Italy L19364-001 Japan L19365-001 North America L19367-001 The People's Republic of China L19368-001 South Africa L19369-001 South Korea L19366-001 Switzerland L19370-001 Taiwan L19372-001 Thailand L19371-001 The United Kingdom L19373-001 Power cord (C7, conventional, 1.0 m [3.3 ft])

  • Page 27: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Magnetic Phillips P1 screwdriver ● Torx T8 screwdriver ●...

  • Page 28: Electrostatic Discharge Information

    IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 29: Preventing Electrostatic Damage To Equipment

    Table 4-1 Static electricity occurrence based on activity and humidity (continued) Relative humidity Walking across vinyl floor 3,000 V 5,000 V 12,000 V Motions of bench worker 400 V 800 V 6,000 V Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V...

  • Page 30: Grounding The Work Area

    Use conductive field service tools, such as cutters, screwdrivers, and vacuums. ● ● Avoid contact with pins, leads, or circuitry. Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. Antistatic tape ● Antistatic smocks, aprons, or sleeve protectors ●...

  • Page 31: Cleaning Your Computer

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 32: Cleaning Your Computer With A Disinfectant

    Keep liquids away from the product. Avoid getting moisture in any openings. If liquid makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen peroxide or bleach that might damage the finish.

  • Page 33: Caring For Wood Veneer (Select Products Only)

    When grounding is not possible, use an ionizer to dissipate electric charges. Accessing support information Use this information to find the HP support that you need. Table 4-3 Support information locations...
  • Page 34 Search collect Chrome device logs. Technical bulletins To locate technical bulletins: Go to www.hp.com. Place the cursor over Problem solving to display more options. Select Support & Troubleshooting. Type the serial number, product number, or product name to go to the product support page.

  • Page 35: Removal And Replacement Procedures For Authorized Service Provider Parts

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 56 screws when you service the parts described in this chapter.
  • Page 36 Table 5-2 Spare part country codes For use in country or Spare part For use in country or Spare part For use in country or Spare part region number region number region number Belgium -A41 Hungary -211 Saudi Arabia -171 Brazil -201 Iceland...
  • Page 37 Use a thin plastic tool to separate the front edge (1), the left side (2), and the right side (3) of the top cover from the computer. Lift the rear edge of the top cover (1) as far as the keyboard cable, transfer board cable, and touchpad cable allow.
  • Page 38 Remove the top cover. Each time the top cover is removed, thoroughly clean the thermal pad material from the USB hub (1) and the top cover (2). Each time the top cover is removed, inspect the display left hinge area to ensure that the bumper is correctly installed on the display left hinge as shown in the following illustration.

  • Page 39: Touchpad

    Each time the top cover is removed, inspect the back of the keyboard to ensure that the keyboard sponge is correctly installed in the upper right corner as shown in the following illustration. Reverse this procedure to install the top cover with keyboard. Touchpad To remove the touchpad, use this procedure and illustration.

  • Page 40: Transfer Board And Camera Module

    Remove the four Phillips M2.0 × 2.3 screws (1) that secure the touchpad bracket to the touchpad, and then remove the touchpad bracket (2). Detach the touchpad cable (1) from the top cover with keyboard. (The touchpad cable is attached to the top cover with double-sided adhesive.) Remove the rubber pad (2) that covers the touchpad screws.
  • Page 41 Table 5-4 Transfer board and camera module description and part number (continued) Description Spare part number Transfer board cable (included in the Cable Kit) L83959-001 Camera module L83975-001 Camera module bracket (included in the Bracket Kit) L83966-001 Before removing the transfer board and camera module, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 27).

  • Page 42: Battery

    27). WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. Chapter 5 Removal and replacement procedures for authorized service provider parts...

  • Page 43: Solid-State Drive

    IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information. To prevent loss of information, save your work or shut down the computer through Windows before you remove the battery. Remove the battery: Remove the four Phillips M2.5 ×...

  • Page 44: Wlan Module

    Pull the drive away from the socket to remove it (2). To install the solid-state drive, reverse the removal procedures. NOTE: Solid-state drives are designed with a notch to prevent incorrect insertion. WLAN module To remove the WLAN module, use this procedure and illustration. Table 5-7 WLAN module descriptions and part numbers Description...
  • Page 45 Remove the Phillips M2.0 × 4.0 screw (2), and then remove the WLAN module (3). NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable connects to the WLAN module #1 Aux terminal.

  • Page 46: Speakers

    Speakers To remove the speakers, use this procedure and illustration. Table 5-8 Speaker description and part number Description Spare part number Speakers (includes left and right speakers) M48765-001 Before removing the speakers, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 27).

  • Page 47: Usb/Audio Board

    Table 5-9 RTC battery descriptions and part numbers Description Spare part number RTC battery (includes cable and double-sided adhesive) L43797-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (see Preparation for disassembly on page 27). Remove the top cover with keyboard (see Top cover with keyboard on page 27).

  • Page 48: Power Connector Cable

    Prepare the computer for disassembly (see Preparation for disassembly on page 27). Remove the top cover with keyboard (see Top cover with keyboard on page 27). Remove the battery (see Battery on page 34). Remove the USB/audio board: Release the ZIF connectors (1) to which the USB/audio board cables are connected, and then disconnect the USB/audio board cables from the system board.

  • Page 49: System Board

    Remove the power connector cable (3) and bracket. Reverse this procedure to install the power connector cable and bracket. System board To remove the system board, use these procedures and illustrations. Table 5-12 System board descriptions and part numbers Description Spare part number System board (includes integrated processor) Intel Pentium Silver N6000 processor with 8 GB of system memory...
  • Page 50 When you replace the system board, be sure to remove the following component from the defective system board and install it on the replacement system board: Heat sink (see Heat sink assembly on page 43). ● Remove the system board: Disconnect the following cables from the system board: (1) USB/audio board cable (ZIF) ●...

  • Page 51: Heat Sink Assembly

    Release the shielding (2) that secures the system board to the computer. Lift the left side the system board (1) until it rests at an angle. Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board.
  • Page 52 Prepare the computer for disassembly (see Preparation for disassembly on page 27). Remove the top cover with keyboard (see Top cover with keyboard on page 27). Remove the battery (see Battery on page 34). Remove the solid-state drive (see Solid-state drive on page 35).

  • Page 53: Display Assembly

    Thoroughly clean the thermal material from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits. The following illustration shows the replacement thermal material locations.
  • Page 54 NOTE: The #1/white WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/ black WLAN antenna cable connects to the WLAN module #2/Aux terminal. Release the ZIF connector (2) to which the camera cable is connected, and then disconnect the webcam cable from the system board.
  • Page 55 Rotate the display assembly until the display hinges are removed from under the lip at the top of the computer (2). Separate the display assembly from the computer (3). Reverse this procedure to install the display assembly. Component replacement procedures...

  • Page 56: Computer Setup (Bios), Tpm, And Hp Sure Start

    NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. To start Computer Setup, turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Navigating and selecting in Computer Setup You can navigate and select in Computer Setup using one or more methods.

  • Page 57: Updating The Bios

    Your password settings and security settings are not changed when you restore the factory settings. Updating the BIOS Updated versions of the BIOS might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.

  • Page 58: Installing A Bios Update

    Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. Select Updates, and then select Check for updates and messages. Follow the on-screen instructions.

  • Page 59: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. Advanced users can customize the default configuration.

  • Page 60: Backing Up, Restoring, And Recovering

    Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that ▲...

  • Page 61: Creating A System Restore

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 62: Using Hp Sure Recover (Select Products Only)

    Using HP Sure Recover (select products only) Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed recovery software.

  • Page 63: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 64: Accessing Hp Pc Hardware Diagnostics Windows From Support Assistant

    To stop a diagnostic test, select Cancel. Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only) After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu. Select the Start button.

  • Page 65: Downloading Hp Hardware Diagnostics Windows By Product Name Or Number (Select Products Only)

    HP UEFI support environment because only .exe files are provided. For more information, see Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 66: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading the latest HP PC Hardware Diagnostics UEFI version To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.

  • Page 67: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
  • Page 68 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 8 Using HP PC Hardware Diagnostics...

  • Page 69: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S.

  • Page 70: Solid-State Drive Specifications

    Table 9-2 Display specifications Metric U.S. Active diagonal size 29.5 cm 11.6 in Resolution 1366 × 768 Surface treatment Antiglare Brightness 220 nits Viewing angle UWVA or SVA Backlight WLED Display panel interface Solid-state drive specifications This section provides specifications for your solid-state drives. Table 9-3 Solid-state drive specifications 128 GB*...

  • Page 71: 10 Statement Of Memory Volatility

    No applications, features, or functionality were added to or installed on the system. ● Following system shutdown and removal of all power sources from an HP business computer system, personal data can remain on volatile system memory (DIMMs) for a finite period of time and also remains in nonvolatile memory.
  • Page 72 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, and then clear the check box for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 73: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 74 How is this memory memory type Amount (Size) data? is removed? memory? memory? write-protected? on the HP website; go to http://www.hp.com/ support. Select Find your product, and then follow the on-screen instructions. Intel Management 1.5 MB or 7 MB Stores...

  • Page 75: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 76: Using Hp Sure Start (Select Products Only)

    BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start restores the BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration.

  • Page 77: 11 Power Cord Set Requirements

    11 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The three-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 78 Table 11-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number India Israel Italy Japan Netherlands KEMA New Zealand SANZ Norway NEMKO People's Republic of China Saudi Arabia SASO Singapore South Africa SABS South Korea Sweden SEMKO Switzerland...

  • Page 79: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.

  • Page 80: Index

    43 caring for wood veneer 25 description 2 spare part number 43 disinfecting 24 ports HP PC Hardware Diagnostics UEFI HP Easy Clean 23 product description 2 downloading 58 removing dirt and debris 23 power connector cable failure ID code 57...
  • Page 81 53 system board USB flash drive 53 removal 41 recovery media 52 spare part numbers 41 creating using HP Cloud Recovery system memory, removing personal Download Tool 52 data from volatile 63 creating using Windows tools 52 system restore 53...

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