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Summary of Contents for NETGEAR EX5000
- Page 1 User Manual AC1200 WiFi Range Extender Model EX5000 NETGEAR, Inc. January 2020 350 E. Plumeria Drive 202-12048-01 San Jose, CA 95134, USA...
- Page 2 For regulatory compliance information including the EU Declaration of Conformity, visit https://www.netgear.com/about/regulatory/. See the regulatory compliance document before connecting the power supply. Trademarks © NETGEAR, Inc., NETGEAR and the NETGEAR Logo are trademarks of NETGEAR, Inc. Any non-NETGEAR trademarks are used for reference purposes only.
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Page 3: Table Of Contents
Install the WiFi Extender..............10 Place the Extender and Apply Power..........10 Connect to an Existing WiFi Network..........10 Connect with WPS..............10 Connect with the NETGEAR Installation Assistant....12 Find the Best Location..............13 Log In to the Extender After Installation..........13 Run Smart Setup Installation.............14 Chapter 3 Maintain and Monitor the Extender Change the Extender admin User Name and Password....16... - Page 4 AC1200 WiFi Range Extender View WiFi Settings................29 Change the WiFi Network Name............29 Turn Off the SSID Broadcast to Create a Hidden Network...30 Disable or Enable the WiFi Radios...........31 Change the WiFi Speed..............32 Use WPS to Add a Computer to the Extender’s WiFi Network..33 Use WPS with the Push Button Method........33 Use WPS with the PIN Method.............34 Deny Access to a Computer or WiFi Device........35...
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Page 5: Chapter 1 Overview
WiFi. This chapter covers the following topics: • Meet Your Extender • When to Use Your Extender • How the Extender Works Note: For more information about the topics covered in this manual, visit the support website at support.netgear.com. -
Page 6: Meet Your Extender
AC1200 WiFi Range Extender Meet Your Extender Before you install your extender, familiarize yourself with its LEDs and buttons. LEDs The following table describes the LEDs. Table 1. LED descriptions Description Power • Solid green. The extender is powered on. •... -
Page 7: Buttons
• Power button. Pressing the Power button turn the extender on or off. When to Use Your Extender NETGEAR recommends that you connect through the extender network only when the WiFi device is in a “dead zone” where connection from the existing network is poor or nonexistent. - Page 8 AC1200 WiFi Range Extender When the extender connects over WiFi to an existing network, it functions as a network client, similar to how a WiFi device connects to a network. • The extender acts as an access point for WiFi devices. The extender broadcasts its own WiFi network that WiFi devices can join.
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Page 9: Chapter 2 Get Started
Get Started This chapter covers the following topics: • Install the WiFi Extender • Log In to the Extender After Installation • Run Smart Setup Installation... -
Page 10: Install The Wifi Extender
Note: WPS does not support WEP network security or a hidden SSID network. If your existing WiFi network uses WEP security or its SSID is hidden, follow the instructions in Connect with the NETGEAR Installation Assistant on page 12. To use WPS to connect the extender to your WiFi router: 1. - Page 11 If the Router Link LED does not light, try again. If it still does not light, see Connect with the NETGEAR Installation Assistant on page 12. 3. If your WiFi router supports the 5 GHz band, repeat Steps 1 and 2 to connect the extender to the 5 GHz band.
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Page 12: Connect With The Netgear Installation Assistant
You can use the NETGEAR installation assistant to connect your extender to your existing WiFi router network. To use the NETGEAR installation assistant, you must launch a web browser on your computer or mobile device. To use the NETGEAR installation assistant to connect the extender to your WiFi router: 1. -
Page 13: Find The Best Location
AC1200 WiFi Range Extender 8. If the Router LED doesn’t light amber or green, plug the extender into an outlet closer to the router and try again. Keep moving the extender to outlets closer to the router until the Router LED lights amber or green. -
Page 14: Run Smart Setup Installation
AC1200 WiFi Range Extender To log in to the extender: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. When you are connected to the extender, the Device Link LED lights. 2. -
Page 15: Chapter 3 Maintain And Monitor The Extender
Maintain and Monitor the Extender This chapter covers the following topics: • Change the Extender admin User Name and Password • Turn Password Protection Off and On • Recover a Forgotten User Name or Password • Automatically Adjust for Daylight Saving Time •... -
Page 16: Change The Extender Admin User Name And Password
AC1200 WiFi Range Extender Change the Extender admin User Name and Password You can change the admin user name and password to log in to the extender. To add an extender user: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. -
Page 17: Turn Password Protection Off And On
AC1200 WiFi Range Extender Turn Password Protection Off and On NETGEAR recommends that you leave password protection on to help keep your network secure. You can turn password protection off and on. To turn password protection off or on: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. -
Page 18: Automatically Adjust For Daylight Saving Time
AC1200 WiFi Range Extender To recover your password to access the extender: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. 2. Log in to your extender: • If your extender and router use different WiFi network names (SSIDs), enter www.mywifiext.net. -
Page 19: Manually Set The Extender Clock
AC1200 WiFi Range Extender For more information about how to find your extender's IP address, see Find Extender's IP Address on page 44. A login page displays. 3. Enter your admin user name and password and click the LOG IN button. The Status page displays. -
Page 20: Back Up And Manage The Extender Configuration
Back Up and Manage the Extender Configuration When the extender works correctly after initial setup, NETGEAR recommends that you back up the extender configuration settings. After you have back up the settings, if you change the extender configuration settings but are not content with the new settings, you can restore the extender configuration to the backed-up settings. -
Page 21: Restore The Configuration Settings
AC1200 WiFi Range Extender 5. Select Settings > Other. The Other Settings page displays. 6. Click the BACKUP button. Your browser extracts the configuration file from the extender. The backup file uses an .cfg extenstion. 7. If your browser is not set up to save downloaded files automatically, locate where you want to save the file. -
Page 22: Return The Extender To Its Factory Default Settings
AC1200 WiFi Range Extender CAUTION: After you click the RESTORE button, do not try to go online, turn off the extender, shut down the computer, or do anything else to the extender until it finishes restarting! 8. Click the RESTORE button. A confirmation pop-up window opens. -
Page 23: Update The Extender Firmware
AC1200 WiFi Range Extender To log in to the extender and reset the extender's factory settings: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. 2. Log in to your extender: •... -
Page 24: Check For New Firmware And Update The Extender
To manually upload a firmware file to your extender: 1. Launch a web browser from a computer that is connected to your extender network. 2. Download the firmware for your extender from the NETGEAR Download Center, save it to your desktop, and unzip the file if needed. - Page 25 AC1200 WiFi Range Extender You might need to unzip the firmware file. 3. Log in to your extender: • If your extender and router use different WiFi network names (SSIDs), enter www.mywifiext.net. • If your extender and router use the same WiFi network name (SSID), enter http://<extender’s IP address>...
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Page 26: Chapter 4 Extender Network Settings
Extender Network Settings This chapter covers the following topics: • View Connected Devices • Boost Your Video Streaming with FastLane Technology • View WiFi Settings • Change the WiFi Network Name • Turn Off the SSID Broadcast to Create a Hidden Network •... -
Page 27: View Connected Devices
AC1200 WiFi Range Extender View Connected Devices You can view a list of devices that are connected to the extender network. To view connected devices: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. - Page 28 AC1200 WiFi Range Extender When you enable FastLane Technology, two options are available: • Use the 2.4 GHz band to connect the extender to the WiFi devices and use the 5 GHz band to connect the extender to the WiFi router. Use this mode if your WiFi router supports the 5 GHz band but the devices that you want to use for gaming and streaming support the 2.4 GHz band.
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Page 29: View Wifi Settings
AC1200 WiFi Range Extender View WiFi Settings To view the WiFi settings: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. 2. Log in to your extender: • If your extender and router use different WiFi network names (SSIDs), enter www.mywifiext.net. -
Page 30: Turn Off The Ssid Broadcast To Create A Hidden Network
AC1200 WiFi Range Extender A login page displays. 3. Enter your admin user name and password and click the LOG IN button. The Status page displays. If your browser displays the Menu icon , click it. The extender menu displays. 5. -
Page 31: Disable Or Enable The Wifi Radios
AC1200 WiFi Range Extender If your browser displays the Menu icon , click it. The extender menu displays. 5. Select Settings > Wireless. The WiFi Settings page displays. 6. Clear the Broadcast the Network Name (SSID) check box. 7. Click the SAVE button. Your settings are saved. -
Page 32: Change The Wifi Speed
AC1200 WiFi Range Extender Your settings are saved. Change the WiFi Speed The 2.4 GHz network WiFi speed to set to a specific WiFi speed. You can only change the 5 GHz WiFi speed. To change the WiFi speed: 1. Launch a web browser from a computer or mobile device that is connected to your extender network. -
Page 33: Use Wps To Add A Computer To The Extender's Wifi Network
AC1200 WiFi Range Extender Use WPS to Add a Computer to the Extender’s WiFi Network WPS (WiFi Protected Setup) lets you connect a computer or WiFi device to the extender’s network without entering the WiFi network passphrase or key. Instead, you use a WPS button or enter a PIN to connect. -
Page 34: Use Wps With The Pin Method
AC1200 WiFi Range Extender The Connected Devices (WPS) page displays. 6. Leave the Push Button (recommended) radio button selected. 7. Click the WIFI PROTECTED SETUP (WPS) button. For two minutes, the extender attempts to add the computer or WiFi device to its WiFi network. -
Page 35: Deny Access To A Computer Or Wifi Device
AC1200 WiFi Range Extender 7. Type the PIN of the WiFi device in the field. 8. Click the NEXT button. For four minutes, the extender attempts to find the computer or WiFi device. 9. Within four minutes, go to the WiFi device and use its WPS software to join the WiFi network. -
Page 36: Set Up An Access Schedule
AC1200 WiFi Range Extender The extender menu displays. 5. Select Settings > Connected Devices. The Connected Devices page displays. 6. In the WiFi Devices section, select the Enable Access Control check box. The WiFi devices table displays the names and MAC addresses of WiFi devices that are connected to the extender. -
Page 37: Change The Extender's Device Name
AC1200 WiFi Range Extender 6. Select the Access Schedule On radio button. The page adjusts. 7. In the Days menu and the Time menu, select the day and time when you want to disable Internet access. 8. Click the Add Time button to add the time that you specified to the Scheduled Times table. -
Page 38: Set Up The Extender To Use A Static Ip Address
AC1200 WiFi Range Extender 8. Click the SAVE button. Your settings are saved. Set Up the Extender to Use a Static IP Address The extender comes set up to use a dynamic IP address, which is the correct setting for most home networks. -
Page 39: Use The Extender With Mac Filtering Or Access Control
AC1200 WiFi Range Extender Use the Extender with MAC Filtering or Access Control When the WiFi device connects through the extender to your router, the MAC address of the wireless device that is shown on the router is translated to another MAC address. If your router's MAC filter, wireless access control, or ACL is enabled, the WiFi device connects to the extender but cannot get an IP address from the extender and cannot access the Internet. - Page 40 AC1200 WiFi Range Extender 8. On the router, add the extender’s virtual MAC address and all the virtual MAC addresses connected to the extender network to your router’s MAC filter table. 9. Enable the router’s MAC filter, wireless access control, or ACL. Extender Network Settings User Manual...
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Page 41: Chapter 5 Faqs And Troubleshooting
FAQs and Troubleshooting This chapter covers the following topics: • FAQs • Cannot Connect to the Extender • Cannot Join a WiFi Network and Receive an Error Message • Cannot Access mywifiext.net • Find Extender's IP Address... -
Page 42: Faqs
AC1200 WiFi Range Extender FAQs This section provides answers for difficulties you might experience with the extender. The web browser setup keeps asking me for my network password (passphrase) or security key, and I am sure that I entered the correct password. What can I do? The extender is probably placed at the borderline of the range covered by the router or access point. -
Page 43: Cannot Join A Wifi Network And Receive An Error Message
AC1200 WiFi Range Extender Cannot Join a WiFi Network and Receive an Error Message To join a WiFi network, you must know its network name (also called the SSID) so that you can select it. If the network is secure, you must know the passphrase or key. If the extender does not connect to the network that you select, the cause might be one of the following: •... -
Page 44: Find Extender's Ip Address
Android device, you must use the extender's IP address. You can log in to your router to find your extender's IP address. If you own a NETGEAR router, use the following example to find the extender's IP address. If you do not own a NETGEAR router, see your router's documentation. - Page 45 AC1200 WiFi Range Extender To log in to your extender and find your extender's IP address: 1. Launch a web browser from a computer or mobile device that is connected to the router network. 2. Enter http://www.routerlogin.net. A login window opens. 3.
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Page 46: Chapter 6 Factory Settings And Technical Specifications
Factory Settings and Technical Specifications This appendix covers the following topics: • Factory Default Settings • Technical and Environmental Specifications... -
Page 47: Factory Default Settings
AC1200 WiFi Range Extender Factory Default Settings To reset the extender to factory default settings, you can use the Reset button on the side panel or you can log in and click the onscreen RESET button. For more information, see Return the Extender To Its Factory Default Settings on page 22. The following table shows the factory default settings. - Page 48 AC1200 WiFi Range Extender Table 3. Technical specifications Technical Specifications Network protocol and Data and routing protocols: TCP/IP, DHCP server and client, DNS relay, standards compatibility Physical specifications • Dimensions: 72.5 x 72.5 x 64.8 mm (2.85 x 2.85 x 2.55 in.) •...