Dyson V11 Torque Drive Extra User Manual page 11

What is not covered
Dyson does not guarantee the repair or replacement of a product where a defect is the
result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect,
carelessness or operation or handling of the machine which is not in accordance with
the Dyson User manual.
• Use of the machine for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised agents.
• Blockages – refer to the Dyson User manual for details on how to look for and
clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this machine on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (where applicable).
If you are in any doubt as to what is covered by your guarantee, please contact the
Dyson Helpline.
Summary of cover
• The guarantee becomes effective from the date of purchase (or the date of delivery
if this is later).
• You must provide proof of (both the original and any subsequent) delivery/purchase
before any work can be carried out on your Dyson machine. Without this proof, any
work carried out will be chargeable. Keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property of Dyson.
• The repair or replacement of your Dyson machine under guarantee will not extend the
period of guarantee unless this is required by local law in the country of purchase.
• The guarantee provides benefits which are additional to and do not affect your statutory
rights as a consumer and will apply whether you purchased your product directly from
Dyson or from a third party.
Important data protection information
When registering your Dyson machine:
• You will need to provide us with basic contact information to register your machine and
enable us to support your guarantee.
• When you register, you will have the opportunity to choose whether you would like
to receive communications from us. If you opt-in to communications from Dyson, we will
send you details of special offers and news of our latest innovations.
• We never sell your information to third parties and only use information that you
share with us as defined by our privacy policies which are available on our website
at privacy.dyson.com.
Dyson part numbers
Dyson battery Part Number: 355983
Dyson charger Part Number: 217160 / 270576
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