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Recovering
When your Chrome OS™ operating system is not working properly, you can perform a recovery. A recovery
reinstalls the operating system and software programs and restores the original factory settings. Locally saved
files and saved networks are deleted for all accounts. Your Google Accounts and any data synced to your Google
Drive™ storage are not affected by a system recovery.
NOTE:
For more information about performing a system recovery on your computer, go to
http://www.support.google.com
Before beginning the recovery process, you need the following:
A USB flash drive or SD memory card with a capacity of 4 GB or greater. All data is erased from this storage
●
device when the recovery media is created, so back up any files from the device before you begin.
A computer with internet access. You must also have administrative rights to the computer.
●
Computer AC adapter. The computer must be plugged into AC power during recovery.
●
The "Chrome OS is missing or damaged" screen displaying on your computer. If this message is not already
●
displayed:
Turn on the computer, press and hold the
–
restarts, and the screen shows the "Chrome OS is missing or damaged" screen.
Installing the Chromebook Recovery Utility
The Chromebook™ Recovery Utility is an app used to recover the original operating system and software
programs that were installed at the factory. This utility can be installed from the Chrome Web Store on any
computer.
To install the Chromebook Recovery Utility:
Open the Chrome Web Store, search for , click Chromebook Recovery Utility from the Apps list, and follow the
▲
on-screen instructions.
Creating recovery media
Recovery media is used to recover the original operating system and software programs that were installed at
the factory.
To create recovery media:
1.
Turn on a computer with Internet access.
NOTE:
2.
Click the Launcher icon, and then click All Apps.
3.
In the Apps window, click Recovery, and then click Get started.
4.
Follow the on-screen instructions to create the recovery media.
NOTE:
or SD memory card until the process is complete.
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Chapter 6 Backing up, resetting, and recovering
You must have administrative rights to the computer.
All data and partitions on your recovery media will be deleted. Do not remove the USB fl ash drive
esc
+
f3
keys, and then press the power button. The computer
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