Related Manuals for HP Spectre x360 Convertible 13-w000
Summary of Contents for HP Spectre x360 Convertible 13-w000
- Page 1 HP Spectre x360 Convertible PC Model numbers: 13-w000 – 13-w099 Model numbers: 13-ac000 – 13-ac099 Maintenance and Service Guide IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel is a trademark of Intel Corporation in the Agreement (EULA).
- Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
- Page 4 Important Notice about Customer Self-Repair Parts...
- Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 6 Safety warning notice...
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Page 7: Table Of Contents
Table of contents 1 Product description ............................1 2 External component identification ........................4 Right side ................................4 Left side ................................. 5 Display ..................................7 Top ..................................8 TouchPad ............................. 8 Lights ..............................9 Speakers ............................10 Keys ..............................11 Using the action keys ........................ - Page 8 Determining the BIOS version ......................51 Downloading a BIOS update ......................52 7 Using HP PC Hardware Diagnostics (UEFI) ....................... 53 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............53 8 Specifications .............................. 55 9 Backing up, restoring, and recovering ......................56 Creating recovery media and backups ........................
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Page 9: Product Description
● 512-GB, PCIe ● ● 256-GB, PCIe ● 128-GB, PCIe Audio HP TrueVision FHD IR Camera √ √ and video 1080p by 30 frames per second, supports Windows Help Dual array digital microphones with appropriate beam-forming, echo- cancellation, noise-suppression software... - Page 10 Support for voice recognition Bang & Olufsen premium audio Supports HP Audio Boost Quad speakers HP Wide Vision Full HD (FHD) Camera with activity light, USB 2.0, BSI sensor, √ f2.2 HP IR Camera with two IR lights and IR sensor Internal card One M.2 slot for solid-state drive...
- Page 11 Category Description Models: 13– Models: 13– w000 – w099 ac000 – ac099 Taps enabled as default Support for Modern TrackPad Gestures Power AC adapter – USB Type-C √ √ requirements 65-W Type-C with duckhead and/or duckhead power cords 45-W Type-C with duckhead and/or duckhead power cords Battery Support for a 3-cell, 57.8-WHr, 5.02-AHr, Li-ion battery Power cord...
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Page 12: External Component Identification
External component identification Right side Component Description Volume button Controls speaker volume on the computer. USB Type-C power connector and Thunderbolt Connects an AC adapter that has a USB Type-C connector, ports (2) supplying power to the computer, and if needed, charging the computer battery. -
Page 13: Left Side
Safety, and Environmental Notices. To access this guide: Select the Start button, select All apps (required on some ▲ products), select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled. - Page 14 Component Description Type power in the taskbar search box, and then select ▲ Power & sleep settings. ‒ or – Right-click the Start button, and then select Power Options. Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power- ●...
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Page 15: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select All apps (required on some products), select HP Help and Support, and then select HP ▲ Documentation. -
Page 16: Top
TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 External component identification... -
Page 17: Lights
Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light Amber: Computer sound is off. ● ● Off: Computer sound is on. -
Page 18: Speakers
Speakers Component Description Speakers (2) Produce sound. Chapter 2 External component identification... -
Page 19: Keys
Keys Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions. -
Page 20: Using The Action Keys
Using the action keys An action key performs an assigned function. ● ● The icon on each action key illustrates the function for that key. Icon Description Opens the Get started app. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. -
Page 21: Bottom
Bottom Component Description Speakers (2) Produce computer sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom... -
Page 22: Labels
Component Serial number Product number Warranty period Model number (select products only) Component HP product name (select products only) Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer. -
Page 23: Illustrated Parts Catalog
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. Computer major components Computer major components... - Page 24 Item Component Spare part number Display assembly (full hinge-up; includes display panel cable, microphones, hinges, webcam, and wireless antenna cables and transceivers) Models: 13-w000 – 13-w099 907334-001 Models: 13-ac000 – 13-ac099; display – FHD; computer color – natural silver 918030-001 Models: 13-ac000 –...
- Page 25 Item Component Spare part number ● Intel Core i5-7200U processor, 8 GB of system memory 918044-xx1 ● Intel Core i5-7200U processor, 4 GB of system memory 918043-xx1 (11) Audio/USB board 907336-001 (12) Audio/USB board cable Models: 13-w000 – 13-w099 907331-001 Models: 13-ac000 –...
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Page 26: Miscellaneous Parts
860209-850 45-W adapter, USB Type-C, nPFC, 3 pin 860210-850 HP 12-inch black notebook sleeve 913549-001 HP 12-inch black notebook sleeve with pen loop 921401-001 Stylus, MS Active Pen Models: 13-ac000 – 13-ac099; computer color – natural silver 910942-001 Models: 13-ac000 – 13-ac099; computer color – dark ash silver... - Page 27 Component Spare part number Models: 13-ac000 – 13-ac099; computer color – dark ash silver 919438-001 Screw Kit Models: 13-w000 – 13-w099 907342-001 Models: 13-ac000 – 13-ac099 918035-001 Miscellaneous parts...
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Page 28: Removal And Replacement Preliminary Requirements
Removal and replacement preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: ● Flat-bladed screw driver ● Magnetic screw driver Phillips P0 screw driver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 29: Grounding Guidelines
Grounding guidelines Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. - Page 30 Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
- Page 31 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.
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Page 32: Removal And Replacement Procedures For Authorized Service Provider Parts
Make special note of each screw size and location during removal and replacement. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Bottom cover... - Page 33 Remove the two Phillips PM2.0×5.0 screws (2) and the six Torx T8M2.0×3.0 screws (3) that secure the bottom cover to the computer. Insert a tool into the bottom right corner and pry the cover loose (1). Remove the bottom cover (2). Reverse this procedure to install the bottom cover.
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Page 34: Battery
WARNING! To reduce potential safety issues, use only the battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information. -
Page 35: Wlan Module
WLAN module Description Spare part number Intel Dual band wireless-AC 8265 802.11AC 2x2 WiFi + BT 4.2 Combo Adaptor (non-vPro) 910264-855 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. - Page 36 NOTE: If the WLAN antenna cables are not connected to the terminals on the WLAN module, protective sleeves should be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 37: Solid-State Drive
Solid-state drive Description Spare part number Solid-state drive, PCI 3x4, NVMe, TLC for use in 13-w000 – 13-w099 models 1-TB 865697-001 512-GB 847110-009 256-GB 847109-011 128-GB 912322-002 Solid-state drive, PCI 3x4, NVMe, TLC for use in 13-ac000 – 13-ac099 models 1-TB 865697-005 512-GB... -
Page 38: Heat Sink Fan
Heat sink fan Description Spare part number Heat sink fan (includes cable) 907333-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. -
Page 39: Audio/Usb Board
Audio/USB board Description Spare part number Audio/USB board 907336-001 Audio/USB board cable for use in 13-w000 – 13-w099 models 907331-001 Audio/USB board cable for use in 13-ac000 – 13-ac099 models 920127–001 Before removing the audio/USB board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 40: Speaker, Rear Left
Speaker, rear left Description Spare part number Speaker, rear left (includes cable) 907344-001 Before removing the rear left speaker, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 41: Speakers, Front
Speakers, front Description Spare part number Speakers, front (include left and right speakers and cables) 907343-001 Before removing the front speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 42 To avoid damage to the system board, press down on the location as shown by callout (1) in the following image when disconnecting the right front speaker cable (2). Reverse this procedure to install the front speakers. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 43: Touchpad
TouchPad Description Spare part number TouchPad for use in models 13-w000 – 13-w099 907338-001 TouchPad for use in models 13-ac000 – 13-ac099 918034-001 TouchPad cable 907332-001 Before removing the TouchPad, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 44: Power Button Board
Power button board Description Spare part number Power button board 907337-001 Power button board cable 907330-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 45: Rtc Battery
RTC battery Description Spare part number RTC battery 907341-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. - Page 46 Reverse this procedure to install the RTC battery. Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
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Page 47: System Board
System board All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Description Spare part number System board equipped with processor, a graphics subsystem with UMA memory and replacement thermal material for use in 13-w000 – 13-w099 models: Intel Core i7-7500U processor, 16 GB of system memory 907558-xx1 Intel Core i7-7500U processor, 8 GB of system memory... - Page 48 (2) Audio cable (ZIF connector) Chapter 5 Removal and replacement procedures for Authorized Service Provider parts...
- Page 49 Disconnect the following cables from the system board: (1) RTC battery cable (to avoid system board damage, see caution and associated image that follows this step) (2) Right front speaker cable (to avoid system board damage, see caution and associated image that follows this step) (3) Right rear speaker cable (4) Rear fan cable...
- Page 50 To avoid damage to the system board, press down on the location as shown by callout (1) in the following image when disconnecting the right front speaker cable (2) and the RTC battery cable (3). Remove the two Phillips PM2.0×2.5 screws (1) and the Phillips PM2.0×1.2 broad head screw (2) that secures the system board to the computer.
- Page 51 Remove the system board (2) by sliding it up and forward at an angle. Reverse this procedure to install the system board. Note that you can reuse the long strip of Mylar (193 mm × 35 mm × 0.1 mm) that adheres to the system board shown in the following image.
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Page 52: Heat Sink
Heat sink NOTE: The heat sink spare part kit includes replacement thermal material. Description Spare part number Heat sink (includes replacement thermal material) 907557-001 Before removing the heat sink, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 53 NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board each time the heat sink is removed. Thermal paste is used on the heat sink (1) and the processor (2). Reverse this procedure to install the heat sink. Heat sink...
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Page 54: Speaker, Right Rear
Speaker, right rear Description Spare part number Speaker, right rear (includes cable) 907344-001 Before removing the right rear speaker, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer. -
Page 55: Rear Fan
Rear fan Description Spare part number Rear fan (includes cable) 907333-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist. -
Page 56: Display Assembly
Display assembly Description Spare part number Display assembly (full hinge-up; includes display panel cable, microphones, hinges, webcam, and wireless antenna cables and transceivers) Models: 13-w000 – 13-w099 907334-001 Models: 13-ac000 – 13-ac099; display – FHD; computer color – natural silver 918030-001 Models: 13-ac000 –... - Page 57 Remove the four Phillips PM2.5×4.0 screws that secure the display assembly to the computer. Rotate the display 270 degrees until it is upright as shown in the following image (1). Slide the display assembly forward until the display hinges (2) clear the computer. Reverse this procedure to install the display assembly.
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Page 58: Top Cover And Keyboard
Top cover and keyboard The top cover and keyboard remain after disassembling the computer. The first table provides the main spare part number for the keyboards. The second table provides the country codes. NOTE: The top cover/keyboard spare part kit includes the keyboard cable and the keyboard backlight cable. Description Spare part number Keyboard in natural silver for use in models: 13-w000 –... -
Page 59: Using Setup Utility (Bios)
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 60: Downloading A Bios Update
If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar. -
Page 61: Using Hp Pc Hardware Diagnostics (Uefi)
Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components. - Page 62 Enter the product name or number. – or – Select Identify now to let HP automatically detect your product. Select your computer, and then select your operating system. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version you want.
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Page 63: Specifications
Specifications Metric U.S. Dimensions Width 305.66 mm 12.03 in Depth 217.96 mm 8.58 in Height 13.79 mm 0.54 in Weight (equipped with solid-state drive) 1440 g 3.17 lbs Input power Operating voltage and current 19.5 V dc @ 2.31 A – 45 W 19.5 V dc @ 3.33 A –... -
Page 64: Backing Up, Restoring, And Recovering
Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This ● step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For... -
Page 65: Using Windows Tools
HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive. -
Page 66: Restore And Recovery
Creating HP Recovery media (select products only) on page ● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not work, you can obtain recovery media for your system from support. See the Worldwide Telephone Numbers booklet included with the computer. - Page 67 Using HP Recovery media to recover You can use HP Recovery media to recover the original system. This method can be used if your system does not have an HP Recovery partition or if the hard drive is not working properly.
- Page 68 Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
- Page 69 Removing the HP Recovery partition (select products only) HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space. IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery or create HP recovery media from the HP Recovery partition.
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Page 70: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts AC, or from 220 to 240 volts AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. - Page 71 Country/region Accredited agency Applicable note number South Korea Sweden CEMKO Switzerland Taiwan BSMI The United Kingdom The United States The flexible cord must be Type HO5VV-F, 3-conductor, 1.0-mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
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Page 72: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 73: Index
HP USB Type-C to RJ-45 adapter, battery display panel, product description 1 spare part number 18 removal 26 HP USB Type-C to VGA adapter, spare spare part number 17, 26 part number 18 electrostatic discharge 21 BIOS equipment guidelines 23... - Page 74 10 product description 2 discs 57, 59 spare part number 16 USB 3.x port with HP Sleep and HP Recovery Manager 58 speakers, front Charge 5 media 59 removal 33 USB Type-C power connector and starting 59...
- Page 75 16 TouchPad zone, identifying 8 transporting guidelines 22 traveling with the computer 14 USB 3.x port with HP Sleep and Charge, identifying 5 USB Type-C power connector and Thunderbolt port, identifying 4 USB Type-C to USB Type A dongle,...