Troubleshooting Tips - GE EML835 Owner's Manual

Before you call for service...

Troubleshooting Tips

Save time and money! Review the charts on the
following pages first and you may not need to call for
service.
Problem
Radiant Cooktops
Surface units will not
maintain a rolling boil or
cooking is not fast enough
Surface units do not work
properly
Scratches (may appear as
cracks) on cooktop glass
surface
Areas of discoloration on
the cooktop
Plastic melted to the
surface
Pitting (or indentation) of
the cooktop
of surface units
Surface indicator lights turn
on, but surface units do not
work
Surface unit stops glowing
when turned to a lower
setting
Possible Causes
Improper cookware being used.
A fuse in your home may be
blown or the circuit breaker
tripped.
Cooktop controls improperly
set.
Incorrect cleaning methods
being used.
Cookware with rough bottoms
being used or coarse particles
(salt or sand) were between the
cookware and the surface of the
cooktop.
Cookware has been slid across
the cooktop surface.
Food spillovers not cleaned
before next use.
Hot surface on a model with a
light-colored glass cooktop.
Hot cooktop came into contact
with plastic placed on the hot
cooktop.
Hot sugar mixture spilled on the
cooktop.
Improper cookware being used.
The self-clean cycle has been
set.
This is normal. The unit is still
on and hot.
What To Do
surface unit selected.
• Replace the fuse or reset the circuit breaker.
• Check to see the correct control is set for the surface unit you
are using.
• Scratches are not removable. Tiny scratches will become
less visible in time as a result of cleaning.
• To avoid scratches, use the recommended cleaning
procedures. Make sure bottoms of cookware are clean
before use, and use cookware with smooth bottoms.
• See the Cleaning the glass cooktop section.
• This is normal. The surface may appear discolored when it is
hot. This is temporary and will disappear as the glass cools.
• See the Glass surface―potential for permanent damage
section in the Cleaning the glass cooktop section.
• During a self-clean cycle, the surface units will not work
Press the OFF pad to stop the self-clean cycle or wait until
units. See the About the radiant surface units section..
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