HP ProBook 445 G6 Maintenance And Service Manual
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HP ProBook 445 G6 Maintenance And Service Manual

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Maintenance and Service Guide
HP ProBook 445 G6 Notebook PC

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Summary of Contents for HP ProBook 445 G6

  • Page 1 Maintenance and Service Guide HP ProBook 445 G6 Notebook PC...
  • Page 2 HP End User License Not all features are available in all editions or HP Inc. under license. Intel and Thunderbolt are Agreement (EULA).
  • Page 3 Important Notice about Customer Self-Repair Parts CAUTION: Your computer includes Customer Self-Repair parts and parts that should only be accessed by an authorized service provider. See Chapter 5, "Removal and replacement procedures for Customer Self-Repair parts," for details. Accessing parts described in Chapter 6, "Removal and replacement procedures for Authorized Service Provider only parts,"...
  • Page 4 Important Notice about Customer Self-Repair Parts...
  • Page 5 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 6 Safety warning notice...

  • Page 7: Table Of Contents

    Table of contents 1 Product description ............................1 2 Components ..............................6 Right ..................................6 Left ..................................8 Display ..................................9 Keyboard area ..............................11 TouchPad ............................11 Lights ..............................12 Button, speakers, and fingerprint sensor ..................13 Special keys ............................14 Action keys ............................
  • Page 8 Display assembly ..........................60 Power connector cable ........................67 Keyboard/top cover ........................... 68 7 Computer Setup (BIOS), TPM, and HP Sure Start ..................... 69 Using Computer Setup ............................69 Starting Computer Setup ........................69 Navigating and selecting in Computer Setup ................... 69 Restoring factory settings in Computer Setup .................
  • Page 9 Backing up information and creating recovery media ..................78 Using Windows tools ......................... 78 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..78 Restoring and recovery ............................79 Restoring, resetting, and refreshing using Windows tools .............. 79 Recovering using HP Recovery media ....................
  • Page 10 12 Power cord set requirements ........................90 Requirements for all countries ..........................90 Requirements for specific countries and regions ....................91 13 Recycling ..............................93 Index ................................94...

  • Page 11: Product Description

    Supports 4 independent displays when on the HP Thunderbolt Dock (using USB-C); Max resolution = 4K @30 Hz (DisplayPort 1) or 4K @ 30 Hz (DisplayPort 2) Supports 4 independent displays when on the HP USB-C Mini Dock; Max. resolution = 4K @30 Hz (HDMI) or 1920 × 1080 @ 60 Hz (VGA) Supports 4 independent displays when on the HP USB-C Universal Dock;...
  • Page 12 Realtek RTL8111HSH 10/100/1000 S3/S4/S5 wake on LAN with embedded NIC The following support S3/S4/S5 wake on LAN (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt™ Dock, and HP USB-C Mini Dock. The following support S0/S3/S4/S5 MAPT (via out of band): HP USB-C Universal Dock, HP USB-C Dock G4, HP Thunderbolt Dock, and HP USB-C Mini Dock.
  • Page 13 Product components and their descriptions (continued) Category Description WLAN antennas (configured at bottom of panel on all models) Supports HP LAN-Wireless Protection (WLAN/LAN switching) Supports HP Connection Optimizer Support Static BIOS SAR for Intel modules and Realtek modules Support for Miracast...
  • Page 14 Duckhead power cord (C5NS), 1.0 m Duckhead (C5NS) Security Security lock Integrated fingerprint sensor (select models only) TPM 2.0 (Infineon; soldered down) Hardware enforced firmware protection: HP Hardware Root of Trust Preboot authentication (password) Operating system Operating system version Windows® 10 Preinstalled...
  • Page 15 Table 1-1 Product components and their descriptions (continued) Category Description Windows 10 Home 64 Single Language Africa Market PPP Windows 10 Home 64 Single Language APAC EM PPP Windows 10 Home 64 Single Language India Market PPP Windows 10 Home 64 Single Language Indonesia Market PPP Windows 10 Pro 64 Windows 10 Pro 64 Chinese Market Windows 10 Pro 64 StF MSNA Plus...

  • Page 16: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
  • Page 17 Table 2-1 Right-side components and their descriptions (continued) Component Description Connects a USB device that has a Type-C connector, such as a cell phone, camera, activity tracker, or smartwatch, and provides high-speed data transfer. – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output.

  • Page 18: Left

    Press in on the card, and then remove it from the memory ▲ card reader. Drive light ● Blinking white: The hard drive is being accessed. Amber: HP 3D DriveGuard has temporarily parked the hard ● drive. Chapter 2 Components...

  • Page 19: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display...
  • Page 20 For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: Select the Start button, select HP Help and Support, and then select HP Documentation. ▲ Chapter 2 Components...

  • Page 21: Keyboard Area

    Keyboard area TouchPad Table 2-5 TouchPad components and their descriptions Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse.

  • Page 22: Lights

    Lights Table 2-6 Lights and their descriptions Component Description Power light ● On: The computer is on. Blinking: The computer is in the Sleep state, a power-saving state. The ● computer shuts off power to the display and other unneeded components. Off: The computer is off or in Hibernation.

  • Page 23: Button, Speakers, And Fingerprint Sensor

    Button, speakers, and fingerprint sensor Table 2-7 Button, speakers, and fingerprint sensor and their descriptions Component Description Power button ● When the computer is off, press the button to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep. ●...

  • Page 24: Special Keys

    Special keys Table 2-8 Special keys and their descriptions Component Description Displays system information when pressed in combination with the key. Executes frequently used system functions when pressed in combination with another key. Such key combinations are called hot keys. Windows key Opens the Start menu.

  • Page 25: Action Keys

    Action keys An action key performs the function indicated by the icon on the key. To determine which keys are on your product, see Special keys on page To use an action key, press and hold the key. ▲ Table 2-9 Action keys and their descriptions Icon Description...

  • Page 26: Hot Keys (Select Products Only)

    Table 2-9 Action keys and their descriptions (continued) Icon Description Initiates Sleep, which saves your information in system memory. The display and other system components turn off and power is conserved. To exit Sleep, briefly press the power button. CAUTION: To reduce the risk of information loss, save your work before initiating Sleep.

  • Page 27: Bottom

    Bottom Table 2-11 Bottom components and their descriptions Component Description Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating. It is normal for the internal fan to cycle on and off during routine operation. Bottom...

  • Page 28: Labels

    Locate this information before you contact support. Table 2-12 Service label components Component HP product name Product ID Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 29: Illustrated Parts Catalog

    Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 30 Table 3-1 Computer major components and their descriptions Item Description Spare part number Display panel assembly NOTE: Display panels are not spared as a whole assembly. They are only spared at a subcomponent level. Top cover/keyboard (includes cable) NOTE: For a detailed list of keyboard country codes, see Keyboard/top cover on page No backlight L44589-xxx...

  • Page 31: Display Components

    Table 3-1 Computer major components and their descriptions (continued) Item Description Spare part number 512 GB, PCIe, TLC L52220-001 256 GB, PCIe L52219-001 128 GB, SATA-3, TLC L52218-001 (16) Hard drive 1 TB, 5400 rpm, 7 mm L30422-001 500 GB, 7200 rpm, 7 mm 703267-001 (17) Battery...
  • Page 32 Table 3-2 Display components and their descriptions Item Description Spare part number Display bezel Models without a camera L44562-001 Models with an HD camera L44560-001 Models with an HD+IR camera L44561-001 Display panel (raw) FHD models L52221-001 HD models L52222-001 Display/camera cable assembly (models with an HD camera) L44563-001 Display/camera cable assembly (models with an HD+IR camera;...

  • Page 33: Cable Kit

    Cable Kit Table 3-3 Cable Kit components and their descriptions Item Description Spare part number Cable Kit, includes the following parts: L52216-001 Power/USB board cable Card reader board cable Fingerprint sensor cable Cable Kit...

  • Page 34: Bracket Kit

    Bracket Kit Table 3-4 Bracket Kit components and their descriptions Item Description Spare part number Bracket Kit, includes the following parts: L44586-001 Fingerprint sensor bracket USB Type-C port bracket RJ-45 bracket Chapter 3 Illustrated parts catalog...

  • Page 35: Mass Storage Devices

    Mass storage devices Table 3-5 Mass storage devices and their descriptions Item Description Spare part number Solid-state drive, M.2 512 GB, PCIe, TLC L52220-001 256 GB, PCIe L52219-001 128 GB, SATA-3, TLC L52218-001 Hard drive 1 TB, 5400 rpm, 7 mm L30422-001 500 GB, 7200 rpm, 7 mm 703267-001...

  • Page 36: Miscellaneous Parts

    Miscellaneous parts Table 3-6 Miscellaneous parts and their descriptions Description Spare part number AC adapters 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, EM 913691-850 65 W Smart AC power adapter, 4.5 mm barrel connector, S-3P, nPFC 710412-001 65 W, USB Type-C, wall mount, nPFC, 1.8 m L32392-001...
  • Page 37 Table 3-6 Miscellaneous parts and their descriptions (continued) Description Spare part number India L19363-002 Israel L19362-002 Italy L19364-002 Japan L19365-002 North America L19367-002 People’s Republic of China L19368-002 South Africa L19369-002 South Korea L19366-002 Switzerland L19370-002 Taiwan L19372-002 Thailand L19371-002 United Kingdom and Singapore L19373-002 Power cord (C7, black, 1.0 m), for use in:...
  • Page 38 Table 3-6 Miscellaneous parts and their descriptions (continued) Description Spare part number Italy L45267-001 Japan L45268-001 North America L45269-001 The People’s Republic of China L45270-001 United Kingdom L45275-001 Power cord (3-pin, C5NS, black, duckhead, 1.8-m), for use in: Brazil L48055-001 Chapter 3 Illustrated parts catalog...

  • Page 39: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Tweezer ● Non-conductive, non-marking plastic tool ● Magnetic Phillips P1 screwdriver ● Magnetic Torx T8 screwdriver ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 40: Drive Handling

    Drive handling IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 41: Generating Static Electricity

    IMPORTANT: To prevent damage to the device when you are removing or installing internal components, observe these precautions: Keep components in their electrostatic-safe containers until you are ready to install them. Before touching an electronic component, discharge static electricity by using the guidelines described in this section.

  • Page 42: Personal Grounding Methods And Equipment

    Avoid contact with pins, leads, or circuitry. ● ● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive foam. Personal grounding methods and equipment Use the following equipment to prevent static electricity damage to electronic components: Wrist straps are flexible straps with a maximum of one-megohm ± 10% resistance in the ground cords. ●...

  • Page 43: Packaging And Transporting Guidelines

    Field service kits ● ● Static awareness labels ● Wrist straps and footwear straps providing one-megohm +/- 10% resistance ● Material handling packages ● Conductive plastic bags ● Conductive plastic tubes ● Conductive tote boxes Opaque shielding bags ● Transparent metallized shielding bags ●...

  • Page 44: Removal And Replacement Procedures For Customer Self-Repair Parts

    Customer Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 45: Bottom Cover

    Bottom cover Table 5-1 Bottom cover description and part number Description Spare part number Bottom cover L44558-001 Before removing the bottom cover, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in “Battery Safe mode” (Battery Safe mode on page 34).

  • Page 46: Battery

    Battery Table 5-2 Battery description and part number Description Spare part number Battery, 3 cell, 45 Whr, 3.92 Ahr L32656-002 Before removing the battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in “Battery Safe mode” (Battery Safe mode on page 34).

  • Page 47: Memory Modules

    L10598-855 IMPORTANT: Before adding new memory, make sure you update the computer to the latest BIOS from www.hp.com. Failure to update the computer to the latest BIOS prior to installing new memory may result in various system problems. Before removing the memory module, follow these steps:...

  • Page 48: Wlan/Bluetooth Combo Card

    WLAN/Bluetooth combo card The computer uses a card that provides both WLAN and Bluetooth functionality. Table 5-4 WLAN module description and part number Description Spare part number Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 Combo Adapter 915621-001 Realtek RTL8822BE 802.11ac 2 ×...
  • Page 49 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: WLAN modules are designed with a notch to prevent incorrect insertion. NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration.

  • Page 50: M.2 Solid-State Drive

    M.2 solid-state drive Table 5-5 Solid-state drive description and part number Description Spare part number 512 GB, PCIe, TLC L52220-001 256 GB, PCIe L52219-001 128 GB, SATA-3, TLC L52218-001 Before removing the solid-state drive, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).

  • Page 51: Hard Drive

    Hard drive Table 5-6 Hard drive description and part number Description Spare part number Hard drive, 1 TB, 5400 rpm, 7 mm L30422-001 Hard drive, 500 GB, 7200 rpm, 7 mm 703267-001 Hard Drive Hardware Kit (includes hard drive cover and connector) L44510-001 Before removing the hard drive, follow these steps: Prepare the computer for disassembly...
  • Page 52 To disassemble the hard drive, disconnect the connector from the hard drive (1), remove the four Phillips M3.0 × 3.0 screws (2) that secure the cover to the drive, and then lift the cover off the drive (3). Reverse these procedures to install a hard drive. Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 53: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 54: Speaker Assembly

    Speaker assembly Table 6-1 Speaker description and part number Description Spare part number Speaker assembly L44554-001 Before removing the speaker assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in “Battery Safe mode” (Battery Safe mode on page 34).
  • Page 55 Lift the tab (3), and then remove the speakers from the computer (4). Reverse this procedure to install the speaker assembly. Component replacement procedures...

  • Page 56: Fan

    Table 6-2 Fan description and part number Description Spare part number Fan for use in models L44556-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the sides of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.

  • Page 57: Heat Sink

    Heat sink NOTE: All heat sink spare part kits include replacement thermal material. Table 6-3 Heat sink description and part number Description Spare part number Heat sink L52217-001 Before removing the heat sink, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).
  • Page 58 Thoroughly clean thermal material from the surfaces of the system board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and system board spare part kits include thermal material. Reverse this procedure to install the heat sink. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 59: Power/Usb Board

    Power/USB board Table 6-4 Power/USB board description and part number Description Spare part number Power/USB board L44578-001 Power/USB board cable (included in Cable Kit) L52216-001 Before removing the power/USB board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34).

  • Page 60: Touchpad Assembly

    TouchPad assembly Table 6-5 TouchPad assembly description and part number Description Spare part number TouchPad assembly (includes cable) L44580-001 Before removing the TouchPad assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in “Battery Safe mode” (Battery Safe mode on page 34).

  • Page 61: Fingerprint Sensor Assembly

    Fingerprint sensor assembly Table 6-6 Fingerprint sensor assembly description and part number Description Spare part number Fingerprint sensor assembly L44516-001 Fingerprint sensor bracket (included in Bracket Kit) L44586-001 Fingerprint sensor cable (included in the Cable Kit) L52216-001 Fingerprint sensor insert (included in Plastics Kit; for use in models without a fingerprint sensor) L44551-001 Before removing the fingerprint sensor assembly, follow these steps: Prepare the computer for disassembly...
  • Page 62 From the top of the computer, push the fingerprint sensor up (1) to disengage, and then remove it (2). Reverse this procedure to install the fingerprint sensor assembly. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 63: Card Reader Board

    Card reader board Table 6-7 Card reader board description and part number Description Spare part number Card reader board assembly (includes cable) L52223-001 NOTE: The card reader board cable is also available in the Cable Kit using spare part number L52216-001.
  • Page 64 Lift the card reader board out of the computer (3). Reverse this procedure to install the card reader board. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 65: Rtc Battery

    RTC battery Table 6-8 RTC battery description and part number Description Spare part number RTC battery L02772-001 Before removing the RTC battery, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in “Battery Safe mode” (Battery Safe mode on page 34).
  • Page 66 Lift the battery to disengage it from the adhesive that secures it to the computer (2). Reverse this procedure to install the RTC battery. Chapter 6 Removal and replacement procedures for authorized service provider parts...

  • Page 67: System Board

    System board NOTE: All system board spare part kits include replacement thermal material. All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system Table 6-9 System board description and part number Description Spare part number AMD Ryzen 7 2700U processor L55321-xxx AMD Ryzen 5 2500U processor...
  • Page 68 (9): Keyboard backliight cable (ZIF) (10): Fingerprint sensor cable (ZIF) (11): Hard drive cable (ZIF) Remove the two Phillips M2.0 × 2.5 screws (1) that secure the system board to the computer. Remove the four Phillips M2.0 × 4.0 screws (2) that secure the system board to the computer. Lift the bracket from atop the USB-Type C port (3).
  • Page 69 Rotate the right side of the system board upward (1). Pull the system board away from the connectors on the side of the chassis to remove it from the computer (2). Reverse this procedure to install the system board. Component replacement procedures...

  • Page 70: Display Assembly

    Display assembly Before disassembling the display assembly, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in “Battery Safe mode” (Battery Safe mode on page 34). Remove the bottom cover (Bottom cover on page 35).
  • Page 71 Lift the display panel off the display enclosure (3). Display panels are available using the following spare part numbers: L52221-001: FHD display L52222-001: HD display Use the following steps to install a display panel: Remove the backing from the bottom of the new tape to install in the display enclosure (1). Install the tape onto the left and right sides of the enclosure (2).
  • Page 72 Rotate the panel into place in the display enclosure. Rotate the display panel onto the keyboard (1) to gain access to the display cable connector on the back of the panel. Lift the tape from atop the connector on the display panel (2), and then disconnect the cable from the panel (3).
  • Page 73 If it is necessary to remove or replace the HD camera, disconnect the cable from the camera (1), and then peel the silver tape up to remove the module from the enclosure (2). The HD camera is available using spare part number L52224-001. If it is necessary to remove or replace the IR camera, disconnect the cable from the right (1) and left (2) sides of the camera, and then peel the camera module up to remove it from the adhesive that secures it to the enclosure (3) .
  • Page 74 Disconnect the display cable from the system board ZIF connector (3), and then remove the cable from the routing channel in the left speaker (4). Remove the four Torx T8 2.5 × 4.0 screws (1) that secure the display assembly to the computer. Separate the display from the computer (2).
  • Page 75 Lift the hinges from the enclosure (3). The display hinges are available using spare part number L44566-001. If it is necessary to replace the WLAN antennas, remove the cables from the clips in the bottom of the enclosure (1), and then peel the antennas and remove them from the display enclosure (2). WLAN antennas are available using the following spare part numbers: L44583-001: Single antenna L44584-001: Dual antennas...
  • Page 76 Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2), and then remove the cable from the enclosure (3). Displays with an HD camera Disconnect the cable from the ZIF connector on the camera module (1). Pull the cable up to disengage it from the adhesive that secures it to the inside of the enclosure (2), and then remove the cable from the enclosure (3).

  • Page 77: Power Connector Cable

    Power connector cable Table 6-10 Power connector cable description and part number Description Spare part number Power connector cable L01048-001 Before removing the power connector cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 34). Place the computer in “Battery Safe mode”...

  • Page 78: Keyboard/Top Cover

    Keyboard/top cover The top cover with keyboard remains after removing all other spared parts from the computer. In this section, the first table provides the main spare part number for the keyboards. The second table provides the country codes. Table 6-11 Keyboard/top cover description and part number Description Spare part number...

  • Page 79: Computer Setup (Bios), Tpm, And Hp Sure Start

    Use extreme care when making changes in Computer Setup. Errors can prevent the computer from operating properly. Starting Computer Setup Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. ▲ Navigating and selecting in Computer Setup ●...

  • Page 80: Updating The Bios

    Do not shut down the computer or initiate Sleep. Do not insert, remove, connect, or disconnect any device, cable, or cord. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.

  • Page 81: Changing The Boot Order Using The F9 Prompt

    For any compliance issues arising from your operation/usage of TPM which violates the above mentioned requirement, you shall bear all the liabilities wholly and solely. HP will not be responsible for any related liabilities.

  • Page 82: Using Hp Sure Start (Select Products Only)

    If the BIOS becomes corrupted or is attacked, HP Sure Start automatically restores the BIOS to its previously safe state, without user intervention. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 83: Using Hp Pc Hardware Diagnostics

    The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install it. To download HP PC Hardware Diagnostics Windows, see...

  • Page 84: Downloading The Latest Hp Pc Hardware Diagnostics Windows Version

    If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues.

  • Page 85: Starting Hp Pc Hardware Diagnostics Uefi

    Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image.

  • Page 86: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)

    Find out more. Downloading Remote HP PC Hardware Diagnostics UEFI NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a Softpaq that can be downloaded to a server. Downloading the latest Remote HP PC Hardware Diagnostics UEFI version To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags.
  • Page 87 Display status information about the diagnostics run previously. ● To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps: Turn on or restart the computer, and when the HP logo appears, press to enter Computer Setup. Select Advanced, and then select Settings.

  • Page 88: Backing Up, Restoring, And Recovering

    You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲...

  • Page 89: Restoring And Recovery

    HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see...

  • Page 90: 10 Specifications

    10 Specifications Computer specifications Table 10-1 Computer specifications Metric U.S. Dimensions Depth 23.8 cm 9.36 in Width 32.4 cm 12.76 in Height 1.8 cm 0.71 in Weight M.2 SSD, 1.6 kg 3.53 lbs Hard drive 1.7 kg 3.75 lbs Input power Operating voltage 19.0 V dc @ 4.74 A –...

  • Page 91: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Table 10-2 Display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution 1366 × 768 (HD) 1920 × 1080 (FHD) Surface treatment Anti-glare Brightness 220 nits (typical) Viewing angle SVA (HD) UWVA (FHD) Backlight Display panel interface 35.6-cm (14.0-in) display specifications...

  • Page 92: Hard Drive Specifications

    Hard drive specifications Table 10-3 Hard drive specifications 1 TB* 500 GB* Dimensions Height 7.0 mm 7.0 mm Width 70 mm 70 mm Weight 115 g 101 g or 95 g Interface type SATA SATA Transfer rate 100 MB/sec 100 MB/sec Security ATA security ATA security...

  • Page 93: Solid-State Drive Specifications

    Solid-state drive specifications Table 10-4 Solid-state drive specifications 128 GB* 256 GB* 512 GB* Height 1.0 mm 1.0 mm 1.0 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g <...

  • Page 94: 11 Statement Of Memory Volatility

    Intel-based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from HP, assuming that no subsequent modifications have been made to the system and assuming that no applications, features, or functionality have been added to or installed on the system.
  • Page 95 If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox for DriveLock password on restart. Select OK to proceed. Select the Main menu, and then select Reset BIOS Security to factory default.

  • Page 96: Nonvolatile Memory Usage

    HP Sure Start only) backup of The content is managed Embedded Controller. critical System solely by the HP Sure Start BIOS code, EC Embedded Controller. firmware, and critical computer configuration data for select...
  • Page 97 Fingerprint sensor 512 KByte flash Stores Fingerprint sensor memory is Only a digitally signed (select products fingerprint programmed by user application can make the only) templates. enrollment in HP call to write to the flash. ProtectTools Security Manager. Nonvolatile memory usage...

  • Page 98: Questions And Answers

    HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the operating system. Examples of this requirement would be if you upgrade or downgrade the OS.

  • Page 99: Using Hp Sure Start (Select Models Only)

    BIOS to its previously safe state, without user intervention. Those select computer models ship with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most users can use the HP Sure Start default configuration. The default configuration can be customized by advanced users.

  • Page 100: 12 Power Cord Set Requirements

    12 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V ac, or from 220 to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 101: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Table 12-1 Power cord requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands...
  • Page 102 Table 12-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on each element.

  • Page 103: 13 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.

  • Page 104: Index

    Index Bracket Kit display panel AC adapter, spare part numbers 26 contents 24 product description 1 action keys 15 spare part number 24 display rear cover identifying 15 buttons spare part number 22 keyboard backlight 15 left TouchPad 11 display specifications 81 mute 15 power 13 docking...
  • Page 105 16 service 18 scroll lock 16 wireless certification 18 hotkeys, using 16 packaging guidelines 33 WLAN 18 HP PC Hardware Diagnostics UEFI pause action key 15 left side components 8 downloading 75 play action key 15 lights starting 75...
  • Page 106 83 mute 15 USB flash drive 79 speaker assembly recovery media removal 44 creating using HP Cloud Recovery spare part number 20, 44 Windows Download Tool 78 speaker volume action keys 15 backup 78 creating using Windows tools 78...
  • Page 107 WLAN device 18 WLAN label 18 WLAN/Bluetooth combo card removal 38 spare part number 20, 38 workstation guidelines 30 Index...

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