HP 14-BS0 Series Maintenance And Service Manual
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HP 14-BS0 Series Maintenance And Service Manual

14/14g/14q/14t series
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HP 14 Laptop PC (Intel)
HP 14g Laptop PC
HP 14q Laptop PC
Maintenance and Service Guide

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Summary of Contents for HP 14-BS0 Series

  • Page 1 HP 14 Laptop PC (Intel) HP 14g Laptop PC HP 14q Laptop PC Maintenance and Service Guide...
  • Page 2 HP Inc. under license. bound by the terms of the HP End User License Not all features are available in all editions of Intel, Celeron, and Pentium are trademarks of Agreement (EULA).
  • Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
  • Page 4 Safety warning notice...

  • Page 5: Table Of Contents

    Table of contents 1 Product description ............................1 2 Getting to know your computer ........................7 Right side ................................7 Left side ................................. 8 Display ..................................9 Keyboard area ..............................10 TouchPad ............................10 Lights ..............................11 Button ..............................12 Special keys ............................
  • Page 6 Recovering using HP Recovery Manager ................... 83 What you need to know before you get started ............. 83 Using the HP Recovery partition (select products only) ..........84 Using HP Recovery media to recover ................84 Changing the computer boot order ................85...
  • Page 7 9 Using HP PC Hardware Diagnostics (UEFI) ....................... 87 Downloading HP PC Hardware Diagnostics (UEFI) to a USB device ..............87 10 Specifications ............................89 Computer specifications ............................89 35.6-cm (14.0-in) display specifications ......................90 Hard drive specifications ............................. 91 M.2 solid-state drive specifications ........................
  • Page 8 viii...

  • Page 9: Product Description

    Product description Category Description Product name HP 14 Laptop PC (Intel) * Model numbers: 14-bs0xx, 14-bs1xx, 14-bs2xx, 14-bs5xx, 14-bs6xx HP 14g Laptop PC * Model numbers: 14g-br0xx, 14g-br1xx, 14g-br2xx HP 14q Laptop PC * Model numbers: 14q-bu0xx, 14q-bu1xx, 14q-bu2xx HP 14t Laptop PC...
  • Page 10 Category Description Intel HD Graphics 400 (Intel Celeron N3060 processor) Switchable discrete graphics (Intel Core processors) AMD Radeon™ M520 R17M-M1-30 with 4096 MB of dedicated video memory AMD Radeon M520 R17M-M1-30 with 2048 MB of dedicated video memory Support HD Decode, DX12, and HDMI Panel 35.6-cm (14.0-in), high-definition (HD), white light-emitting diode (WLED), SVA, BrightView (1366×768) display, slim-flat 3.0 mm, eDP;...
  • Page 11 Supports configuration without optical drive Camera/ mic HP TrueVision HD camera - activity LED, USB 2.0, HD BSI sensor, f2.0, 720p by 30 frames per second HP Camera – VGA camera, indicator LED, USB 2.0, f2.4, 480p by 30 frames per second...
  • Page 12 Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo (non-vPro) Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) ● External media card HP Multi-Format Digital Media Reader Support SD/SDHC/SDXC Push-pull insertion/removal Internal Card One M.2 slot for SSD...
  • Page 13 Category Description 3-cell, 31-Whr Li-ion battery Security fTPM 2.0 Kensington Security Lock Operating system Preinstalled Windows 10 Windows 10 Professional For Developed Market (ML): Windows 10 Home ML Windows 10 Home Plus ML Windows 10 Home Value NB ML Compact Windows 10 Home Entry NB ML Compact For Emerging Market (EM/SL): Windows 10 Home EM/SL...
  • Page 14 Category Description AC adapter Battery Optical drive Chapter 1 Product description...

  • Page 15: Getting To Know Your Computer

    Getting to know your computer Your computer features top-rated components. This chapter provides details about your components, where they're located, and how they work. Right side Component Description Power light ● On: The computer is on. ● Blinking: The computer is in the Sleep state, a power-saving state. The computer shuts off power to the display and other unneeded components.

  • Page 16: Left Side

    To reduce the risk of personal injury, adjust the volume before putting on headphones, earbuds, or a headset. For additional safety information, refer to the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and then select HP ▲ Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 17: Display

    For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display...

  • Page 18: Keyboard Area

    Keyboard area TouchPad Component Description TouchPad zone Reads your finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. Chapter 2 Getting to know your computer...

  • Page 19: Lights

    Lights Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light Amber: Computer sound is off. ● ● Off: Computer sound is on. Keyboard area...

  • Page 20: Button

    Button Component Description Power button When the computer is off, press the button to turn on the computer. ● ● When the computer is on, press the button briefly to initiate Sleep. ● When the computer is in the Sleep state, press the button briefly to exit Sleep. ●...

  • Page 21: Special Keys

    Special keys Component Description Displays system information when pressed in combination with the key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions.

  • Page 22: Action Keys

    ▲ Icon Description Opens the HP Support Assistant app. Decreases the screen brightness incrementally as long as you hold down the key. Increases the screen brightness incrementally as long as you hold down the key. Switches the screen image between display devices connected to the system. For example, if a monitor is connected to the computer, repeatedly pressing this key alternates the screen image from the computer display to the monitor display to a simultaneous display on both the computer and the monitor.

  • Page 23: Bottom

    Bottom Component Description Battery lock Locks the battery in the battery bay. Battery bay Holds the battery. Battery release Releases the battery. latch Speakers (2) Produce sound. Vent Enables airflow to cool internal components. NOTE: The computer fan starts up automatically to cool internal components and prevent overheating.

  • Page 24: Labels

    Component Serial number Product number Warranty period Model number (select products only) Component HP product name (select products only) Model name (select products only) Product number Serial number Warranty period ● Regulatory label(s)—Provide(s) regulatory information about the computer.

  • Page 25: Illustrated Parts Catalog

    Illustrated parts catalog Computer major components NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Computer major components...
  • Page 26 Item Component Spare part number Display assembly not spared NOTE: For display assembly spare part information, see Display assembly subcomponents on page Top cover/keyboard NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page Jet black 925307-xxx Snow white 925308-xxx...
  • Page 27 Item Component Spare part number ● Intel Core i5-7200U processor and 4 GB of discrete graphics memory 925430-xx1 Intel Core i5-7200U processor and 2 GB of discrete graphics memory 925431-xx1 ● ● Intel Core i3-7020U processor and 2 GB of discrete graphics memory L15260-xx1 Intel Core i3-6006U processor and 2 GB of discrete graphics memory 925432-xx1...
  • Page 28 Item Component Spare part number (16) 925352-001 Heat sink assembly (includes replacement thermal materials) (17) For use in models with discrete graphics memory 925351-001 (18) For use in models with UMA graphics memory and Intel Core processors 925348-001 (19) For use in models with UMA graphics and Intel Pentium or Celeron processors 925347-001 (20) Battery...

  • Page 29: Display Assembly Subcomponents

    Display assembly subcomponents Item Component Spare part number Display bezel 925335-001 Raw display panel (35.6-cm [14.0-in]) FHD, anti glare 821816-007 FHD, BrightView 847660-006 HD, anti glare 916357-002 HD, BrightView 847664-006 Camera/microphone module 919471-001 919472-001 Display assembly subcomponents...
  • Page 30 Item Component Spare part number Hinge covers Right, jack black 925357-001 Left, jack black 925358-001 Right, jack black 925359-001 Left, jack black 925360-001 Right, textured black 925361-001 Left, textured black 925362-001 Hinge Kit (left and right) 925356-001 Display cable (includes display panel cable and camera/microphone cable) 925342-001 Antenna (includes wireless antenna cable and transceiver) 925314-001...

  • Page 31: Mass Storage Devices

    Mass storage devices Item Component Spare part number Hard drive, SATA; does not include brackets, connector board, or cable): 1-TB, 5400-rpm 778192-005 500-GB, 5400-rpm 778186-005 Hard drive bracket 925354-001 eMMC module, 128 GB (not illustrated) 942826-001 Solid-state drive, M.2 NOTE: Mylar for use with solid-state drives is available using spare part number 930980-001.

  • Page 32: Cables

    Item Component Spare part number Optical drive bezel Jack black 925336-001 Snow white 925337-001 Smoke gray 925338-001 Marine blue 925339-001 Pike/natural silver 925340-001 Silk gold 925341-001 Empress red 925658-001 Optical drive bracket 925353-001 Cables Item Component Spare part number USB board cable 925343-001 TouchPad button board cable 925344-001...

  • Page 33: Miscellaneous Parts

    Miscellaneous parts Component Spare part number HP Smart AC adapter (4.5 mm, non-PFC): 90-W 710413-001 65-W 710412-001 65-W, for use in Argentina 710340-850 65-W, EM, for use in India and the People’s Republic of China 913691-850 45-W 741553-850 45-W, for use in Argentina...
  • Page 34 Chapter 3 Illustrated parts catalog...

  • Page 35: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● ● Magnetic screwdriver Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures.

  • Page 36: Drive Handling

    Drive handling CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the computer, damage to a drive, or loss of information, observe these precautions: Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 37: Packaging And Transporting Guidelines

    Typical electrostatic voltage levels Relative humidity Event Walking across carpet 35,000 V 15,000 V 7,500 V Walking across vinyl floor 12,000 V 5,000 V 3,000 V Motions of bench worker 6,000 V 800 V 400 V Removing DIPS from plastic tube 2,000 V 700 V 400 V...
  • Page 38 Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. ● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times.

  • Page 39: Removal And Replacement Procedures For Customer Self-Repair Parts

    Self-Repair is supported in your location. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...

  • Page 40: Battery

    Battery Description Spare part number 4-cell, 41-Whr, 2.8-Ah Li-ion battery 919701-850 3-cell, 31-Whr, 2.8-Ah Li-ion battery 919700-850 Before disassembling the computer, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.
  • Page 41 To replace the battery, align the battery so it is parallel to the rear of the computer, and then push the battery into the battery bay until it snaps into place (1). Slide the battery lock latch (2) to lock the battery. Component replacement procedures...

  • Page 42: Optical Drive

    Optical drive Description Spare part number DVD+/-RW Double-Layer SuperMulti Drive 920417-001 Optical drive bracket 925353-001 Optical drive bezel Snow white 925337-001 Smoke gray 925338-001 Marine blue 925339-001 Pike/natural silver 925340-001 Silk gold 925341-001 Empress red 925658-001 Jack black 925336-001 Before removing the optical drive, follow these steps: Shut down the computer.
  • Page 43 If it is necessary to remove the optical drive bezel, insert a paper clip into the release hole (1) to disengage the bezel. Press the tab (2) to release the bezel from the drive. Rotate the side of the bezel (3), and the remove it (4).
  • Page 44 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts...

  • Page 45: Removal And Replacement Procedures For Authorized Service Provider Parts

    Accessing these parts can damage the computer or void the warranty. NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. Component replacement procedures...
  • Page 46 Remove the display bezel (4). To remove the camera/microphone module: Position the display assembly with the top edge toward you. Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1). Disconnect the cable (2) from the module. To remove the display panel: Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 47 Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the enclosure. Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel. On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel, and then disconnect the cable (1).
  • Page 48 Remove the display panel from the computer (2). Reverse this procedure to reassemble and install the display assembly components. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 49: Bottom Cover

    Bottom cover Description Spare part number Bottom cover for use in models with an optical drive: ● Pike/natural silver 925326-001 ● Silk gold 925327-001 ● Smoke gray 925324-001 ● Marine blue 925325-001 ● Snow white 925323-001 Empress red 925657-001 ● ●...
  • Page 50 Remove the 6 Phillips PM2.5×12.0 screws (2) that secure the bottom cover to the computer. Use a plastic, non-marking tool (1) to pry the bottom cover from the computer (2). Reverse this procedure to install the bottom cover. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 51: Wlan Module

    WLAN module Description Spare part number Intel Dual Band Wireless-AC 7265 802.11AC 2x2 WiFi + BT 4.2 Combo Adapter (non-vPro) 901229-855 Realtek RTL8723DE 802.11 bgn 1x1 WiFi + BT 4.2 Combo Adapter 927230-855 Realtek RTL 8188EE 802.11 bgn 1x1 WiFi Adapter 927235-855 Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855...
  • Page 52 Remove the WLAN module by pulling the module away from the slot at an angle (3). NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective sleeves must be installed on the antenna connectors, as shown in the following illustration. Reverse this procedure to install the WLAN module.

  • Page 53: Memory Module

    Memory module Description Spare part number Memory module (PC3L-1600) For use in models with Intel Pentium and Celeron processors: 8-GB 693374-005 4-GB 691740-005 2-GB 691739-005 Memory module (PC4-2400) For use in models with 6th and 7th generation Intel Core processors: 8-GB 862398-855 4-GB...
  • Page 54 Remove the memory module (2) by pulling it away from the slot at an angle. Reverse this procedure to install a memory module. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 55: Hard Drive

    Hard drive Three different SKUs related to storage are offered: ● Hard drive only ● M.2 solid-state drive only ● Hard drive and M.2 solid-state drive For hard drive only models, install the hard drive into hard drive bay. For solid-state drive only models, install the solid-state drive into the solid-state drive adapter bracket, and then into the hard drive bay.
  • Page 56 Pull the hard drive assembly away from connector (2), and the remove the hard drive assembly from the computer (3). To remove the hard drive bracket from the hard drive, remove the four Phillips PM3.0×3.0 screws (1) that secure the bracket to the hard drive. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 57 Remove the hard drive bracket from the hard drive (2). Reverse this procedure to reassemble and install the hard drive. Component replacement procedures...

  • Page 58: M.2 Solid-State Drive Adapter Bracket

    M.2 solid-state drive adapter bracket Three different SKUs related to storage are offered: ● Hard drive only ● M.2 solid-state drive only Hard drive and M.2 solid-state drive ● For hard drive only models, install the hard drive into hard drive bay. For solid-state drive only models, install the solid-state drive into the solid-state drive adapter bracket, and then into the hard drive bay.

  • Page 59: Solid-State Drive (Ssd)

    Solid-state drive (SSD) Description Spare part number 512 GB solid-state drive 763008-015 256 GB solid-state drive 865902-011 128 GB solid-state drive 827560-040 Mylar for use with solid-state drives 930980-001 Before removing the solid-state drive, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 60: Fan

    Description Spare part number 925352-001 NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and is designed to turn on automatically when high temperature conditions exist.
  • Page 61 Remove the fan from the computer (3). Reverse this procedure to install the fan. Component replacement procedures...

  • Page 62: Touchpad Button Board

    TouchPad button board Description Spare part number TouchPad button board 925365-001 TouchPad button board cable 925344-001 TouchPad cable 925346-001 Before removing the TouchPad button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 63: Heat Sink Assembly

    Heat sink assembly NOTE: The heat sink assembly spare part kit includes replacement thermal materials. Description Spare part number Heat sink for use in models with UMA graphics and Intel Pentium or Celeron processors 925347-001 Heat sink for use in models with UMA graphics memory and Intel Core processors 925348-001 Heat sink for use in models with discrete graphics memory 925351-001...
  • Page 64 Figure 6-1 Discrete graphics Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as ● well as the graphics chip and associated heat sink area (3)(4). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 65 Figure 6-2 UMA graphics UMA graphics Thermal paste is used on the heat sink (1) and the processor (2). ● Component replacement procedures...
  • Page 66 Figure 6-3 UMA graphics (fanless) UMA graphics (fanless) Thermal paste is used on the heat sink (1) and the processor (2). ● Reverse this procedure to reassemble and install the heat sink assembly. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 67: Speakers

    Speakers Description Spare part number Speakers (includes left and right speakers and cable) 925376-001 Before removing the speakers, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.
  • Page 68 Lift up and remove the speakers from the computer (4). Reverse this procedure to install the speakers. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 69: Usb Board

    USB board Description Spare part number USB board for use in models with Intel Pentium or Celeron processors 925363-001 USB board for use in models with Intel Core processors 925364-001 USB board cable 925343-001 Before removing the USB board, follow these steps: Shut down the computer.

  • Page 70: System Board

    System board NOTE: The system board spare part kit includes replacement thermal materials. Description Spare part number System board (includes replacement thermal materials): All system boards use the following part numbers: xxxxxx-001: Non-Windows operating systems xxxxxx-601: Windows 10 operating system For use in models with discrete graphics memory: ●...
  • Page 71 Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then unplugging the AC adapter from the computer. Remove the battery (see Battery on page 32). Remove the optical drive (see Optical drive on page 34), if installed.
  • Page 72 Rotate the side of the board upward (2), and then lift the system board out of the computer (3). Reverse this procedure to install the system board. Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 73: Rtc Battery

    RTC battery Description Spare part number RTC battery 746439-001 Before removing the RTC battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 74: Display Assembly

    Display assembly This section describes removing the display assembly and disassembling display subcomponents. You must remove the display from the computer to disassemble certain display subcomponents. You can remove the bezel, camera, and raw display panel without removing the display. See Display subcomponents (bezel, panel, camera) on page 37 for more information.
  • Page 75 Separate the display from the computer (3). If it is necessary to replace any of the display assembly subcomponents: To remove the display bezel: Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the display bezel until the bezel disengages from the display enclosure.
  • Page 76 To remove the camera/microphone module: Position the display assembly with the top edge toward you. Pry up to disengage the camera/microphone module from the adhesive that secures it to the display (1). Disconnect the cable (2) from the module. To remove the display panel: Remove the four Phillips PM2.0×3.0 screws (1) that secure the display panel to the top of the enclosure.
  • Page 77 Rotate the display panel onto the keyboard (2) to gain access to the display cable connection on the back of the panel. NOTE: The display will not be connected to the computer as shown in the following image. On the back of the display panel, release the adhesive strip that secures the display panel cable to the display panel, and then disconnect the cable (1).
  • Page 78 Remove the display panel from the computer (2). NOTE: The display will not be connected to the computer as shown in the following image. To remove the display hinges: Pull either side of each hinge cap to disengage it from the enclosure (1). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 79 Remove the caps from the hinges (2). Remove the two Phillips PM2.0×3.0 screws (1), and then lift the top display hinge (2) off the display. Remove the three broadhead Phillips PM2.5×3.0 screws (1) and the PM2.0×3.0 screw (2) that secure each hinge to the display enclosure. Component replacement procedures...
  • Page 80 Remove the display hinges (3). To remove the wireless antennas an cables, release the cables from the clips built into the side of the display enclosure (1), and then remove the antennas and cables (2)(3). Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...
  • Page 81 To remove the display/camera cable, remove the cable from the clips built into the side of the display enclosure (1), and then remove the cable from the display enclosure (2). Component replacement procedures...
  • Page 82 Use the following image to determine proper cable routing around the hinges. If replacing the display enclosure, be sure that the subcomponents (including the camera/microphone module, the antenna receivers, and all associated cables and hardware) are transferred to the new enclosure.

  • Page 83: Power Connector Cable

    Power connector cable Description Spare part number Power connector cable 938292-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. Disconnect all external devices connected to the computer.

  • Page 84: Power Button Board

    Power button board Description Spare part number Power button board 925366-001 Power button board cable 925345-001 Before removing the power button board, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system.

  • Page 85: Top Cover/Keyboard

    Top cover/keyboard The top cover/keyboard spare part remains after all other spare parts have been removed. The top cover/keyboard spare part kit includes the keyboard and keyboard cable. In this section, the first table provides the main spare part number for the top cover/keyboard. The second table provides the country codes.
  • Page 86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts...

  • Page 87: Using Setup Utility (Bios)

    To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. ● HP Support Assistant Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 88: Downloading A Bios Update

    If your computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Click the question mark icon in the taskbar.

  • Page 89: Backing Up, Restoring, And Recovering

    Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall the original operating system in cases where the hard drive is corrupted or has been replaced. For...

  • Page 90: Using Windows Tools

    HP Recovery media can also be used to customize the system or restore the factory image if you replace the hard drive.

  • Page 91: Restore And Recovery

    HP Recovery Manager software allows you to recover the computer to its original factory state by using the HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery partition (select products only). If you have not already created recovery media, see...

  • Page 92: Using The Hp Recovery Partition (Select Products Only)

    Creating HP Recovery media (select products only) on page If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not ● work, you can obtain recovery media for your system from support. You can find contact information from the HP website.

  • Page 93: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is the order of devices listed in BIOS where the computer looks for startup information. You can change the selection to an optical drive or a USB flash drive.
  • Page 94 Chapter 8 Backing up, restoring, and recovering...

  • Page 95: Using Hp Pc Hardware Diagnostics (Uefi)

    Using HP PC Hardware Diagnostics (UEFI) HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic tests to determine whether the computer hardware is functioning properly. The tool runs outside the operating system so that it can isolate hardware failures from issues that are caused by the operating system or other software components.
  • Page 96 Additional BIOS crisis recovery tool HP provides a BIOS crisis recovery tool through the HP PC Hardware Diagnostics 3-in-1 USB key. This tool can be used by HP authorized service providers to recover systems that have failed due to a corrupted BIOS. For more information about using the 3-in-1 USB key for BIOS crisis recovery, go to http://www.hp.com/go/...

  • Page 97: 10 Specifications

    10 Specifications Computer specifications Metric U.S. Dimensions Depth 240.0 mm 9.45 in Width 340.0 mm 13.39 in Height 23.7 mm 0.93 in Weight HDD configurations, 3 cell battery 1853 g 4.09 lb HDD configurations, 4 cell battery 1900 g 4.19 lb eMMC configurations, 3 cell battery 1728 g 3.81 lb...

  • Page 98: 35.6-Cm (14.0-In) Display Specifications

    35.6-cm (14.0-in) display specifications Metric U.S. Active diagonal size 35.6-cm 14.0-in Resolution 1366x768 (HD) 1920x1080 (FHD) Surface treatment BrightView Anti glare Brightness 220 nits Viewing angle SVA (HD displays) UWVA (FHD displays) Backlight WLED Graphics adapter Thickness 3.0 mm Chapter 10 Specifications...

  • Page 99: Hard Drive Specifications

    Hard drive specifications 1-TB* 500-GB* Dimensions Height 7.0 mm or 9.5 mm 7.0 mm Length 100.4 mm 100.6 mm Width 69.9 mm 70.1 mm Weight 107.0 g 92.0 g Interface type SATA SATA Transfer rate Synchronous (maximum) 300 MB/sec 300 MB/sec Security ATA security ATA security...

  • Page 100: M.2 Solid-State Drive Specifications

    M.2 solid-state drive specifications 128-GB* 256-GB* 512-GB* Dimensions Height 1 mm 1 mm 1 mm Length 50.8 mm 50.8 mm 50.8 mm Width 28.9 mm 28.9 mm 28.9 mm Weight < 10 g < 10 g < 10 g Interface type SATA-3 (6 Gbps) SATA-3 (6 Gbps) SATA-3 (6 Gbps)

  • Page 101: Dvd±Rw Supermulti Dl Drive Specifications

    DVD±RW SuperMulti DL Drive specifications Component Value Applicable disc Read: Write: CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo- DVD+R, DVD+RW, DVD-R, DVD-RW, CD, Video CD), Multisession CD (Photo-CD, CD- DVD-RAM EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-...
  • Page 102 Chapter 10 Specifications...

  • Page 103: 11 Power Cord Set Requirements

    11 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 volts ac, or from 220 to 240 volts ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.

  • Page 104: Requirements For Specific Countries And Regions

    Requirements for specific countries and regions Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO...
  • Page 105 Country/region Accredited agency Applicable note number The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm or 1.25mm conductor size.
  • Page 106 Chapter 11 Power cord set requirements...

  • Page 107: 12 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
  • Page 108 100 Chapter 12 Recycling...

  • Page 109: Index

    Index camera display subcomponents AC adapter and battery light, identifying 9 removal 37 identifying 8 camera light, identifying 9 spare part numbers 37 action keys camera/microphone cable drive light, identifying 7 identifying 13 illustrated 22 DVD±RW SuperMulti DL Drive using 14 removing 38, 68, 70 specifications 93 airplane mode key 14...
  • Page 110 22 mute 11 external monitor 8 removing 38, 68, 70 power 7 HDMI 8 HP PC Hardware Diagnostics (UEFI) RJ-45 (network) status 8 product description 4 using 87 USB 2.0 7 HP Recovery Manager M.2 solid-state drive USB 3.x SuperSpeed 8...
  • Page 111 83 DVD±RW SuperMulti DL Drive 93 wireless antennas USB flash drive 84 hard drive 91 removing 72, 73 using HP Recovery media 82 M.2 solid-state drive 92 wireless certification label 16 recovery media optical drive 93 wireless, product description 3...
  • Page 112 104 Index...

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