HP ENVY x360 13 Maintenance And Service Manual
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HP ENVY x360 13 Maintenance And Service Manual

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Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.

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Summary of Contents for HP ENVY x360 13

  • Page 1 Maintenance and Service Guide SUMMARY This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
  • Page 2 HP Inc. under license. of the HP End User License Agreement (EULA). If Not all features are available in all editions or Intel, Core, Iris, Thunderbolt, and vPro are you do not accept these license terms, your sole versions of Windows.

  • Page 3: Table Of Contents

    Table of contents 1 Product description ....................................1 2 Components ......................................5 Left side ..................................... 5 Rear ......................................6 Right side ....................................6 Button and fingerprint reader ..............................7 Touchpad components ................................9 Special keys ....................................9 Lights ......................................11 Bottom .....................................
  • Page 4 Backing up information and creating recovery media ..................... 66 Using Windows tools for backing up ......................66 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..66 Restoring and recovering your system ..........................67 Creating a system restore ..........................
  • Page 5 8 Using HP PC Hardware Diagnostics ..............................69 Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..........69 Customizing Remote HP PC Hardware Diagnostics UEFI settings ................. 69 9 Specifications ......................................71 Computer specifications ................................ 71 39.6 cm (15.6 in) display specifications ..........................73 Hard drive specifications ...............................
  • Page 6 ENWW...

  • Page 7: Product Description

    Product components and their descriptions Category Description Product Name HP ENVY x360 13 Convertible PC Model number: 13-bd0xxx CTO model number: 13T-bd000 Processors Intel™ Core® i7-1165G7 2.8 GHz (SC turbo up to 4.7 GHz) processor (3200 MHz front side bus (FSB), 8 ●...
  • Page 8 Power requirements Battery: 3 cell, 51 WHr 65 W AC adapter (non-PFC, slim barrel, 4.5 mm, 1.8 m) 65 W HP Smart Adapter (non-PFC, RC, EM, 4.5 mm) C5 premium power cord, 1.0 m, with tag Security Integrated Secure Payment fingerprint reader Trusted Platform Module (TPM) 2.0 - Firmware...
  • Page 9 Table 1-1 Product components and their descriptions (continued) Category Description Sensors Accelerometer + Gyroscope + eCompass ● Accelerometer × 2 ● ● Infrared thermal sensor ● Sensor hub Operating system ● Windows 10 Home 64 ● Windows 10 Home 64 High-End Chinese Market CPPP Windows 10 Home 64 Plus ●...
  • Page 10 Chapter 1 Product description ENWW...

  • Page 11: Components

    For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Type HP Documentation in the taskbar search box, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.

  • Page 12: Rear

    Connects a USB device, provides high-speed data transfer, and USB Type-C ® Thunderbolt port with HP Sleep and Charge charges small devices, even when the computer is off. – and – Connects a display device that has a USB Type-C connector, providing DisplayPort output.

  • Page 13: Button And Fingerprint Reader

    Press in on the card, and then remove it from the memory ▲ card reader. USB port with HP Sleep and Charge Connects a USB device, provides high-speed data transfer, and charges small devices, even when the computer is off.
  • Page 14 Table 2-4 Button and fingerprint reader and their descriptions Component Description Fingerprint reader Allows a fingerprint logon to Windows, instead of a password logon. ▲ Touch your finger to the fingerprint reader. IMPORTANT: To prevent fingerprint logon issues, make sure when you register your fingerprint that all sides of your finger are registered by the fingerprint reader.

  • Page 15: Touchpad Components

    Touchpad components Identify the touchpad components. Table 2-5 Touchpad components and their descriptions Component Description Touchpad zone Reads your finger gestures to move the pointer or activate items on the screen. Left touchpad button Functions like the left button on an external mouse. Right touchpad button Functions like the right button on an external mouse.
  • Page 16 Table 2-6 Special keys and their descriptions Component Description Displays system information when pressed in combination with key. Executes specific functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions as defined by the icon symbols on...

  • Page 17: Lights

    Table 2-6 Special keys and their descriptions (continued) Component Description Camera privacy key Turns the camera off and on. Power button ● When the computer is off, press the button briefly to turn on the computer. ● When the computer is on, press the button briefly to initiate Sleep.

  • Page 18: Bottom

    Table 2-7 Lights and their descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. ● Off: Computer sound is on. ● Microphone mute light ●...

  • Page 19: Labels

    Your service label will resemble one of the following examples. Refer to the illustration that most closely matches the service label on your computer. Table 2-9 Service label components and their descriptions Component HP product name Model name Warranty period Product ID Serial number...
  • Page 20 Table 2-10 Service label components and their descriptions Component HP product name Model number Product ID Serial number Warranty period Table 2-11 Service label components and their descriptions Component HP product name Product ID Serial number Warranty period Chapter 2 Components...

  • Page 21: Illustrated Parts Catalog

    To identify the computer major components, use this illustration and table. NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.
  • Page 22 Table 3-1 Computer major component descriptions and part numbers Item Component Spare part number 33.8 cm (13.3 in) display assembly: The display assembly is available as spare parts at the subcomponent level only. For more display assembly spare part information, see Display assembly subcomponents on page Keyboard with backlight and privacy shield (includes backlight cable and keyboard cable): For use in Japan...
  • Page 23 Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number For use in Taiwan M15290-AB1 For use in Thailand M15290-281 For use in the United States M15290-001 Keyboard with backlight (includes backlight cable and keyboard cable): For use in Japan M15291-291 For use in South Korea...

  • Page 24: Display Assembly Subcomponents

    Table 3-1 Computer major component descriptions and part numbers (continued) Item Component Spare part number Equipped with an Intel Core i7-1165G7 processor, 16 GB of system memory, and a non-Windows M15288-001 operating system Equipped with an Intel Core i7-1165G7 processor, 8 GB of system memory, and the Windows 10 M15289-601 operating system Equipped with an Intel Core i7-1165G7 processor, 8 GB of system memory, and a non-Windows...

  • Page 25: Mass Storage Devices

    Table 3-2 Display component descriptions and part numbers Item Component Spare part number Display panel assembly (includes display bezel and display panel): 13.3 in, FHD, 1000 nit touchscreen display panel assembly with a privacy filter M15283-001 13.3 in, FHD, 400 nit touchscreen display panel assembly M15282-001 Display panel cable: For use only on computer models equipped with display panel assembly with spare part number...

  • Page 26: Cables

    Miscellaneous part descriptions and part numbers Component Spare part number AC adapter: 65 W HP Smart Adapter (non-PFC, RC, EM, 4.5 mm) 913691-850 65 W AC adapter (non-PFC, slim barrel, 4.5 mm, 1.8 m) L24008-001 C5 duck head adapter for use only in Japan...
  • Page 27 Table 3-5 Miscellaneous part descriptions and part numbers (continued) Component Spare part number HP USB Type-C–to–VGA adapter 831751-001 HP USB External DVDRW Drive 747080-001 Hub: HP Elite USB-C MultiPort hub L39572-001 HP USB Type-C–to–MultiPort hub 919666-001 HP USB Type-C–to–USB Type-A hub...
  • Page 28 Chapter 3 Illustrated parts catalog ENWW...

  • Page 29: Removal And Replacement Procedures Preliminary Requirements

    Removal and replacement procedures preliminary requirements Use this information to properly prepare to disassemble and reassemble the computer. Tools required You need the following tools to complete the removal and replacement procedures: Tweezers ● ● Case utility tool or similar thin, non-marking, plastic tool Flat-bladed screwdriver ●...

  • Page 30: Service Considerations

    Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying screws) away from the work area to prevent damage. Plastic parts Using excessive force during disassembly and reassembly can damage plastic parts.
  • Page 31 Cover the workstation with approved static-shielding material. ● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and ● equipment. Use conductive field service tools, such as cutters, screw drivers, and vacuums. ● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.

  • Page 32: Electrostatic Discharge Information

    Electrostatic discharge information A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly throughout a normal cycle.

  • Page 33: Preventing Electrostatic Damage To Equipment

    Preventing electrostatic damage to equipment Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity damage to electronic components. To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes. ●...

  • Page 34: Recommended Materials And Equipment

    ● foam. Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive. ● Recommended materials and equipment HP recommends certain materials and equipment to prevent static electricity. ● Antistatic tape Antistatic smocks, aprons, or sleeve protectors ●...
  • Page 35 Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam. ● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized ● equipment used for moving materials is wired to ground and that proper materials are selected to avoid static charging.
  • Page 36 Chapter 4 Removal and replacement procedures preliminary requirements ENWW...

  • Page 37: Removal And Replacement Procedures For Authorized Service Provider Parts

    Removal and replacement procedures for authorized service provider parts This chapter provides removal and replacement procedures for authorized service provider parts. IMPORTANT: Components described in this chapter should be accessed only by an authorized service provider. Accessing these parts can damage the computer or void the warranty. NOTE: Details about your computer, including model, serial number, product key, and length of warranty, are on the service tag at the bottom of your computer.

  • Page 38: Component Replacement Procedures

    NOTE: HP continually improves and changes product parts. For complete and current information about supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. You must remove, replace, or loosen as many as 45 screws when you service the parts described in this chapter.

  • Page 39: Preparation For Disassembly

    Preparation for disassembly Bottom cover To remove the bottom cover, use this procedure and illustration. Table 5-1 Bottom cover description and part number Description Spare part number Bottom cover M15277-001 Before removing the bottom cover, prepare the computer for disassembly (Preparation for disassembly on page 33).

  • Page 40: Battery

    WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the computer, a replacement battery provided by HP, or a compatible battery purchased from HP. IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of information.

  • Page 41: Wlan Module

    Remove the battery: Disconnect the battery cable (1) from the system board. Remove the six Phillips M2.0×4.0 screws (2) that secure the battery to the keyboard/top cover. Remove the battery (3). To insert the battery, reverse the removal procedures. WLAN module To remove the WLAN module, use this procedure and illustration.
  • Page 42 Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the bottom cover (Bottom cover on page 33). Disconnect the battery cable from the system board (see Battery on page 34). Remove the WLAN module: Remove the shield (1) that secures the WLAN antenna cables to the WLAN module. Disconnect the WLAN antenna cables (2) from the WLAN module terminals.

  • Page 43: Solid-State Drive

    If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on the antenna connector, as shown in the following illustration. Reverse this procedure to install the WLAN module. Solid-state drive To remove the solid-state drive, use this procedure and illustration. Table 5-4 Solid-state drive description and part numbers Description...

  • Page 44: Fan

    Remove the solid-state drive shield (2). Remove the solid-state drive by sliding it away from the slot at an angle. Reverse this procedure to install the solid-state drive. To remove the fan, use these procedures and illustrations. Table 5-5 Fan description and part number Description Spare part number Fan (includes cable)

  • Page 45: 39.6 Cm (15.6 In) Display Assembly

    Before removing the fan, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the bottom cover (Bottom cover on page 33). Disconnect the battery cable from the system board (see Battery on page 34). Remove the fan: Disconnect the fan cable (1) from the system board.
  • Page 46 Disconnect the wireless antenna cables (3) from the WLAN module. The #1/Main WLAN antenna cable connects to the WLAN module #1/Main terminal. The #2/Aux WLAN antenna cable connects to the WLAN module #2/Aux terminal. Release the zero insertion force (ZIF) connector (4) to which the webcam/microphone module cable is connected, and then disconnect the webcam/microphone module cable from the system board.
  • Page 47 Remove the four Phillips M2.5 × 5.3 screws that secure the display assembly to the top cover. Swing the front edge of the top cover (1) up and away from the display assembly. (The top cover disengages from the display assembly hinges.) Separate the top cover (2) from the display assembly.
  • Page 48 Secure the suction cups to the display assembly by swinging the handles (2) into position. Position the display assembly with the panel facing up and the bottom edge of the assembly toward you. Use the suction cup (1) to separate the top edge of the display panel assembly from the display back cover.
  • Page 49 Separate the top edge (4) of the display panel assembly from the display back cover. Release the display panel cable from the display left hinge (1). Release the webcam/microphone module cable and the WLAN antenna cables from the display right hinge (2).
  • Page 50 Remove the display panel assembly. Disconnect the touch control board cables from the touch control board (two locations) (1). Detach the touch control board cable (2) from the display back cover. (The touch control board cable is attached to the display back cover with double-sided adhesive.) Detach the webcam/microphone module (3) from the display back cover.
  • Page 51 Release the ZIF connector (1) to which the touch control board cable cable is connected, and then disconnect the touch control board cable (2) from the webcam/microphone module. The webcam/microphone module is available using spare part number L94505-001. The touch control board cable is available using spare part number L94500-001. If it is necessary to replace the touch control board, follow these steps: Remove the display panel assembly.
  • Page 52 Detach the touch control board (4) from the display panel. (The touch control board is attached to the display panel with double-sided tape.) Remove the touch control board. The touch control board is available using spare part number L94497-001. If it is necessary to replace the display panel cable, follow these steps: Remove the display panel assembly.
  • Page 53 Disconnect the display panel cable (3) from the display panel. Remove the display panel cable. The display panel cable is available using spare part numbers L94502-001 (for use only on computer models equipped with display panel assembly with spare part number M15283-001) and L94501-001 (for use only on computer models equipped with display panel assembly with spare part number M15282-001).
  • Page 54 Remove the hinges (3). The display hinges are available using spare part number L94499-001. If it is necessary to replace the display hinge covers, follow these steps: Remove the display panel assembly. Remove the display hinges. Remove the two Phillips M2.0×4.1 screws (1) that secure the display hinge covers to the display hinges.

  • Page 55: Power Connector Cable

    Remove the display panel assembly. Remove the display right hinge. Detach the WLAN antenna transceivers (1) from the display back cover. (The WLAN antenna transceivers are attached to the display back cover with double-sided adhesive.) Release the antenna cables from the routing channels (2) built into the display back cover. Remove the WLAN antenna cables and transceivers (3).

  • Page 56: Speakers

    Disconnect the battery cable from the system board (see Battery on page 34). Remove the display assembly (see 39.6 cm (15.6 in) display assembly on page 39). Remove the power connector cable: Disconnect the power connector cable (1) from the system board. Remove the power connector cable (2).

  • Page 57: Touchpad Cable

    Remove the four Phillips M2.0×2.3 broad head screws (3) that secure the speakers to the keyboard/top cover. Remove the speakers (4). When removing the speakers, make note of the location of the four rubber isolator locations (5). The absence of or damage to these isolators can result in degraded speaker performance. Reverse this procedure to install the speakers.

  • Page 58: Touchpad

    Remove the touchpad cable: Detach the touchpad cable (1) from the top cover. (The touchpad cable is attached to the top cover with double-sided adhesive.) Release the ZIF connector (2) to which the touchpad cable is connected, and then disconnect the touchpad cable from the system board.

  • Page 59: System Board

    Remove the touchpad: Detach the touchpad cable (1) from the top cover. (The touchpad cable is attached to the top cover with double-sided adhesive.) Release the ZIF connector (2) to which the touchpad cable is connected, and then disconnect the touchpad cable from the system board.
  • Page 60 Table 5-9 System board descriptions and part numbers (continued) Description Spare part number Equipped with an Intel Core i7-1165G7 processor, 8 GB of system memory, and a non-Windows operating system M15289-001 Equipped with an Intel Core i5-1135G7 processor, 8 GB of system memory, and the Windows 10 operating system M15287-601 Equipped with an Intel Core i5-1135G7 processor, 8 GB of system memory, and a non-Windows operating system M15287-001...
  • Page 61 Remove the three Phillips M2.0×2.3 broad head screws (1) that secure the system board to the keyboard/top cover. Remove the Phillips M2.0×3.0 screw (2) that secures the system board and the I/O bracket (3) to the keyboard/top cover. Lift the left side the system board (1) until it rests at an angle. ENWW Component replacement procedures...

  • Page 62: Heat Sink

    Remove the system board (2) by sliding it up and to the right at an angle. Reverse this procedure to install the system board. Heat sink To remove the heat sink, use these procedures and illustrations. Table 5-10 Heat sink description and part number Description Spare part number Heat sink (includes replacement thermal material)

  • Page 63: Infrared Board Cable

    Remove the heat sink (2). Each time the heat sink is removed, thoroughly clean the thermal material from the processor component (1) and the surface of the heat sink (2). Replacement thermal material is included with the heat sink and system board spare part kits.

  • Page 64: Infrared Board

    The infrared board cable is available in the Cable Kit, spare part number L94507-001. Before removing the infrared board cable, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page 33). Remove the bottom cover (Bottom cover on page 33), and then remove the following components: Battery (see Battery on page...
  • Page 65 Table 5-11 Infrared board description and part number Description Spare part number Infrared board L94506-001 NOTE: The fingerprint fingerprint infrared board spare part kit does not include the fingerprint fingerprint infrared board cable. The fingerprint fingerprint infrared board cable is available in the Cable Kit, spare part number L94507-001. Before removing the infrared board, follow these steps: Prepare the computer for disassembly (Preparation for disassembly on page...
  • Page 66 Chapter 5 Removal and replacement procedures for authorized service provider parts ENWW...

  • Page 67: Using Setup Utility (Bios)

    Using Setup Utility (BIOS) Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS) includes settings for the types of devices installed, the startup sequence of the computer, and the amount of system and extended memory.

  • Page 68: Updating Setup Utility (Bios)

    Updating Setup Utility (BIOS) Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs. Some download packages contain a file named Readme.txt, which contains information regarding installing and troubleshooting the file.

  • Page 69: Preparing For A Bios Update

    Downloading a BIOS update After you review the prerequisites, you can check for and download BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar.
  • Page 70 Double-click the file that has an .exe extension (for example, filename.exe). The BIOS installation begins. Complete the installation by following the on-screen instructions. NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file from your hard drive.

  • Page 71: Backing Up, Restoring, And Recovering

    Backing up, restoring, and recovering You can use Windows tools or HP software to back up your information, create a restore point, reset your computer, create recovery media, or restore your computer to its factory state. Performing these standard procedures can return your computer to a working state faster.

  • Page 72: Backing Up Information And Creating Recovery Media

    If computer storage is 32 GB or less, Microsoft System Restore is disabled by default. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. For details: ▲...

  • Page 73: Restoring And Recovering Your System

    You can use HP Recovery media to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool.

  • Page 74: Changing The Computer Boot Order

    Changing the computer boot order If your computer does not restart using the HP Recovery media, you can change the computer boot order, the order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive, depending on the location of your HP Recovery media.

  • Page 75: Using Hp Pc Hardware Diagnostics

    ● interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
  • Page 76 Make your customization selections. Select Main, and then Save Changes and Exit to save your settings. Your changes take effect when the computer restarts. Chapter 8 Using HP PC Hardware Diagnostics ENWW...

  • Page 77: Specifications

    Specifications This chapter provides specifications for your computer. Computer specifications This section provides specifications for your computer. When traveling with your computer, the computer dimensions and weights, as well as input power ratings and operating specifications, provide helpful information. Table 9-1 Computer specifications Metric U.S.
  • Page 78 Table 9-1 Computer specifications (continued) Metric U.S. Operating voltage and current 5 V dc @ 2 A / 12 V dc @ 3 A /15 V dc @ 3 A – 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 12 V dc @ 3.75 A /15 V dc @ 3 A – 45 W USB-C 5 V dc @ 3 A / 9 V dc @ 3 A / 10 V dc @ 3.75 A / 12 V dc @ 3.75 A / 15 V dc @ 3 A / 20 V dc @ 2.25 A –...

  • Page 79: 39.6 Cm (15.6 In) Display Specifications

    39.6 cm (15.6 in) display specifications This section provides specifications for your display. Table 9-2 Display specifications Metric U.S. Active diagonal size 39.6 cm 15.6 in Resolution 1920 × 1080 (FHD) 3840 × 2160 (UHD) Surface treatment Antiglare (FHD, UHD panels) Brightview (UHD panel) Brightness 300 nits (FHD, sRGB panels)

  • Page 80: Solid-State Drive Specifications (Sata-3)

    Table 9-3 Hard drive specifications (continued) 2 TB 1 TB 500 GB *Size refers to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications can differ slightly. NOTE: Certain restrictions and exclusions apply. Contact support for details. Solid-state drive specifications (SATA-3) This section provides specifications for your solid-state drive.
  • Page 81 Table 9-5 Solid-state drive specifications (continued) 256 GB* 512 GB* 1 TB* Transfer rate Sequential read up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s Random read Up to 300,000 IOPs Up to 300,000 IOPs Up to 300,000 IOPs Sequential write up to 1550 MB/s up to 1550 MB/s...
  • Page 82 Chapter 9 Specifications ENWW...

  • Page 83: 10 Power Cord Set Requirements

    10 Power cord set requirements This chapter provides power cord requirements for countries and regions. The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to 120 V ac, or from 220 V ac to 240 V ac. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased.
  • Page 84 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand SANZ Norway NEMKO The People's Republic of China Saudi Arabia SASO Singapore...
  • Page 85 Table 10-1 Power cord requirements for specific countries and regions (continued) Country/region Accredited agency Applicable note number The United States The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
  • Page 86 Chapter 10 Power cord set requirements ENWW...

  • Page 87: 11 Recycling

    Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
  • Page 88 Chapter 11 Recycling ENWW...

  • Page 89: Index

    48 backup, creating 65 illustrated 18 spare part number 18, 48 backups 65, 66 removal 41 HP PC Hardware Diagnostics Windows BIOS spare part numbers 18 downloading 69 determining version 62 display panel cable HP Recovery media...
  • Page 90 52 USB flash drive 67 touchpad cable recovery media 66 removal 51 creating using HP Cloud Recovery spare part number 51 Download Tool 66 transporting guidelines 23, 28 creating using Windows tools 66 Remote HP PC Hardware Diagnostics...

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