Related Manuals for HP Pavilion x360 Convertible PC
Summary of Contents for HP Pavilion x360 Convertible PC
- Page 1 Maintenance and Service Guide HP Pavilion x360 Convertible PC IMPORTANT! This document is intended for HP authorized service providers only.
- Page 2 Bluetooth is a trademark owned by its proprietor to most models. Some features may not be using any software product preinstalled on this and used by HP Inc. under license. Intel and available on your computer. computer, you agree to be bound by the terms Pentium are trademarks of Intel Corporation in of the HP End User License Agreement (EULA).
- Page 3 Safety warning notice WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or clothing, to block airflow.
- Page 4 Safety warning notice...
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Page 5: Table Of Contents
Table of contents 1 Product description ....................................1 2 External component identification ................................. 3 Locating hardware ..................................3 Locating software ..................................3 Right side ....................................4 Left side ..................................... 5 Display ......................................7 Keyboard area ................................... 8 TouchPad ................................8 Lights .................................. - Page 6 Downloading Remote HP PC Hardware Diagnostics UEFI ................57 Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ...... 57 Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number ... 57 Customizing Remote HP PC Hardware Diagnostics UEFI settings ............58 8 Backing up, restoring, and recovering ..............................
- Page 7 Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..59 Restoring and recovery ................................. 60 Restoring, resetting, and refreshing using Windows tools ................. 60 Recovering using HP Recovery media ......................60 Changing the computer boot order ........................ 60 9 Specifications ......................................
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Page 9: Product Description
Product components and descriptions Category Description Product Name HP Pavilion x360 Convertible PC (model number 11-ap0xxx, CTO model number 11t-ap000) Processors Intel Pentium N5000 1.10-GHz (SC turbo up to 2.70-GHz) quad core processor (2400-MHz FSB, 4.0-MB L2 cache, 6 W) - Page 10 Table 1-1 Product components and descriptions (continued) Category Description Support for a 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm non-slim AC adapter) ● ● Support for a 1.00-m, STK CONV with a C5 connector Operating system Windows 10 Home 64-bit ●...
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Page 11: External Component Identification
External component identification The computer features top-rated components. This chapter provides details about the computer components, where they are located, and how they work. Locating hardware To find out what hardware is installed on the computer: ▲ Type device manager in the taskbar search box, and then select the Device Manager app. A list displays all the devices installed on the computer. -
Page 12: Right Side
Right side Table 2-1 Right-side components and descriptions Component Description USB port (with door) Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. Security cable slot Attaches an optional security cable to the computer. NOTE: The security cable is designed to act as a deterrent, but it may not prevent the computer from being mishandled or stolen. -
Page 13: Left Side
Left side Table 2-2 Left-side components and descriptions Component Description HDMI port Connects an optional video or audio device, such as a high- definition television, any compatible digital or audio component, or a high-speed HDMI device. USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or smartwatch, and provides data transfer. - Page 14 For additional safety information, see the Regulatory, Safety, and Environmental Notices. To access this guide: Select the Start button, select HP Help and Support, and ▲ then select HP Documentation. NOTE: When a device is connected to the jack, the computer speakers are disabled.
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Page 15: Display
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or region. To access this guide: ▲ Select the Start button, select HP Help and Support, and then select HP Documentation. Display... -
Page 16: Keyboard Area
Keyboard area TouchPad Table 2-4 TouchPad components and descriptions Component Description TouchPad zone Reads finger gestures to move the pointer or activate items on the screen. Left TouchPad button Functions like the left button on an external mouse. Right TouchPad button Functions like the right button on an external mouse. -
Page 17: Lights
Lights Table 2-5 Light components and descriptions Component Description Caps lock light On: Caps lock is on, which switches the key input to all capital letters. Mute light On: Computer sound is off. Off: Computer sound is on. Keyboard area... -
Page 18: Special Keys
Special keys Table 2-6 Special key components and descriptions Component Description Displays system information when pressed in combination with key. Executes frequently used system functions when pressed in combination with another key. Windows key Opens the Start menu. NOTE: Pressing the Windows key again will close the Start menu. Action keys Execute frequently used system functions. -
Page 19: Bottom
Bottom Table 2-7 Bottom component and description Component Description Speakers (2) Produce sound. Bottom... -
Page 20: Labels
Labels The labels affixed to the computer provide information that may be needed when troubleshooting system problems or traveling internationally with the computer. Labels may be in paper form or imprinted on the product. ● Service label—Provides important information to identify the computer. When contacting support, the serial number, the product number, or the model number may be requested. -
Page 21: Illustrated Parts Catalog
Illustrated parts catalog NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then follow the on-screen instructions. -
Page 22: Computer Components
Computer components Chapter 3 Illustrated parts catalog... - Page 23 Table 3-1 Computer components and spare part information Item Component Spare part number Display assembly:The display assembly is spared at the subcomponent level only. For more display assembly spare part information, see Display assembly components on page Keyboard/top cover: For use in Canada L52066-DB1 For use in the United States L52066-001...
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Page 24: Display Assembly Components
Display assembly components Table 3-2 Display components and spare part information Item Component Spare part number Display panel assembly: 11.6-in., HD (1366×768), BrightView, WLED, UWVA 50, 220 nits, eDP, L52049-001 slim, TouchScreen display panel with flush glass (includes display bezel) G-sensor module (includes adhesive) L52057-001 Hinges (2, include left and right display hinges) -
Page 25: Miscellaneous Parts
Miscellaneous parts Table 3-3 Miscellaneous components and spare part information Component Spare part number 45-W HP Smart AC adapter (non-PFC, RC, 4.5-mm non-slim AC adapter) 741727-001 HP External USB optical drive 747080-001 Adapters: HDMI–to–VGA adapter 701943-001 USB–to–Gigabit RJ45 adapter 829941-001 USB-C–to–RJ45 adapter... -
Page 26: Removal And Replacement Procedures Preliminary Requirements
Removal and replacement procedures preliminary requirements Tools required You will need the following tools to complete the removal and replacement procedures: Flat-bladed screwdriver ● Magnetic screwdriver ● Phillips P0 and P1 screwdrivers ● Service considerations The following sections include some of the considerations that you must keep in mind during disassembly and assembly procedures. -
Page 27: Cables And Connectors
Cables and connectors CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the reassembly process. Improper cable placement can damage the computer. Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat the cables during removal and insertion. -
Page 28: Electrostatic Discharge Damage
Electrostatic discharge damage Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many cases, ESD contains enough power to alter device parameters or melt silicon junctions. A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or microcircuitry. -
Page 29: Packaging And Transporting Guidelines
Packaging and transporting guidelines Follow these grounding guidelines when packaging and transporting equipment: To avoid hand contact, transport products in static-safe tubes, bags, or boxes. ● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging. ● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations. ●... -
Page 30: Equipment Guidelines
Equipment guidelines Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation. When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a ● minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap snugly against the skin at all times. -
Page 31: Removal And Replacement Procedures
NOTE: HP continually improves and changes product parts. For complete and current information on supported parts for the computer, go to http://partsurfer.hp.com, select the country or region, and then follow the on-screen instructions. There are as many as 42 screws that must be removed, replaced, and/or loosened when servicing the computer. - Page 32 Remove the two Phillips M2.0×4.2 screws (3) on the front edge of the bottom cover Insert a case utility tool (1) or similar thin, plastic tool into the front edge (2) of the bottom cover and detach it from the keyboard/top cover. Detach the left (3) and right sides of the bottom cover from the keyboard/top cover.
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Page 33: Battery
Battery Table 5-2 Battery description and spare part number information Description Spare part number 2-cell, 37-WHr, 4.96-AHr, Li-ion battery 824536-856 Before removing the battery, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 34: Speakers
Speakers Table 5-3 Speakers description and spare part number information Description Spare part number Speakers (include cables and 4 rubber isolators) L52068-001 Before removing the speakers, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 35: Usb/Audio Board
Remove the speakers (3). NOTE: When removing the speakers, make note of the location and condition of the four rubber isolators (4). These isolators are critical to the performance of the speakers. The absence of these isolators or damage to them can degrade the speaker performance. Reverse this procedure to install the speakers. - Page 36 Remove the USB/audio board: Release the zero insertion force (ZIF) connector (1) to which USB/audio board cable is connected, and then disconnect the USB/audio board cable from the USB/audio board. Remove the two Phillips M2.0×2.2 broad head screws (2) that secure the USB/audio board to the keyboard/ top cover.
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Page 37: Solid-State Drive
Solid-state drive Table 5-5 Solid-state drive description and spare part number information Description Spare part number 256-GB, PCIe, NVMe solid-state drive L52050-001 128-GB, M.2, SATA-3, solid-state drive with TLC L52441-001 Solid-state drive shield L52441-001 Before removing the solid-state drive, follow these steps: Shut down the computer. -
Page 38: Wlan Module
WLAN module Table 5-6 WLAN drive description and spare part number information Description Spare part number Realtek RTL8821CE ac 1×1 MU-MIMO+Bluetooth 4.2 M.2 PCIe WW WLAN module with 1 antenna L17365-005 CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module authorized for use in the computer by the governmental agency that regulates wireless devices in your country or region. - Page 39 Remove the WLAN module (3) by pulling the module away from the slot at an angle. NOTE: The WLAN module is designed with a notch to prevent incorrect insertion. Reverse this procedure to install the WLAN module. Component replacement procedures...
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Page 40: Power Connector Cable
Power connector cable Table 5-7 Power connector cable description and spare part number information Description Spare part number Power connector cable L52064-001 Before removing the power connector cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 41: Touchpad Cable
TouchPad cable NOTE: The TouchPad spare part kit does not include the TouchPad cable. The TouchPad cable is available using spare part number L52062-001. Before removing the TouchPad cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 42: Touchpad
TouchPad Table 5-8 TouchPad description and spare part number information Description Spare part number TouchPad (The TouchPad spare part kit includes the TouchPad bracket, but does not include L52058-001 the TouchPad cable. The TouchPad cable is available using spare part number L52062-001.) Before removing the TouchPad, follow these steps: Shut down the computer. -
Page 43: System Board
Reverse this procedure to install the TouchPad. System board Table 5-9 TouchPad description and spare part number information Description Spare part number System board equipped with an Intel Pentium N5000 1.10-GHz (SC turbo up to 2.70-GHz) quad core L52048-601 ● processor (2400-MHz FSB, 4.0-MB L2 cache, 6 W), an Intel UHD Graphics 605 graphics subsystem with UMA memory, and the Windows 10 operating system (includes processor and replacement thermal material) - Page 44 Remove the five Phillips M2.0×2.2 broad head screws that secure the system board to the keyboard/ top cover. Lift the left side of the system board (1) until it rests at an angle. Chapter 5 Removal and replacement procedures...
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Page 45: Heat Sink
Remove the system board (2) by sliding it up and to the left at an angle. Reverse this procedure to install the system board. Heat sink Table 5-10 Heat sink description and spare part number information Description Spare part number Heat sink (includes replacement thermal material) L52065-001 Before removing the heat sink, follow these steps:... - Page 46 Remove the heat sink (2). NOTE: The thermal material must be thoroughly cleaned from the surfaces of the heat sink and the system board components each time the heat sink is removed. Replacement thermal material is included with the heat sink and system board spare part kits.
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Page 47: Memory Shield
Memory shield Table 5-11 Memory shield description and spare part number information Description Spare part number Memory shield L52442-001 Before removing the memory shield, follow these steps: Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 48: Usb/Audio Board Cable
USB/audio board cable NOTE: The USB/audio board spare part kit does not include the USB/audio board cable. The USB/audio board cable is available using spare part number L52063-001. Before removing the USB/audio board cable, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 49: Power Button Actuator
Power button actuator Table 5-12 Power button actuator description and spare part number information Description Spare part number Power button actuator L52443-001 Before removing the power button actuator, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. -
Page 50: Display Assembly
Display assembly NOTE: The display assembly is spared at the subcomponent level. For display assembly spare part information, see the individual removal subsections. Before removing the display assembly, follow these steps: Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the computer on, and then shut it down through the operating system. - Page 51 Remove the four Phillips M2.5×5.7 screws that secure the display assembly to the keyboard/top cover. Swing the keyboard/top cover (1) up and back until the display hinges release from the keyboard/top cover. Separate the keyboard/top cover (2) from the display assembly. If it is necessary to replace the display panel assembly or any of the display assembly subcomponents: Insert a case utility tool (1) or similar thin, plastic tool into the top edge of the display panel assembly.
- Page 52 Lift the top edge of the display panel assembly (2) and swing it up and back until it rests in an upright position. Release the adhesive support strip (1) that secures the display panel cable to the display panel assembly. Disconnect the display panel cable (2) from the display panel assembly.
- Page 53 Release the display panel cable from the retention clips (2) built into the display back cover. Remove the display panel cable (3). The display panel cable is available using spare part number L52061-001. If it is necessary to replace the webcam/microphone module: Remove the display panel assembly.
- Page 54 Disconnect the EDP cable (2) from the webcam/microphone module. The webcam/microphone module is available using spare part number L52059-001. If it is necessary to replace the display hinges: Remove the display panel assembly. Remove the six Phillips M2.0×2.8 screws (1) that secure the hinges to the display back cover. Remove the display hinges (2).
- Page 55 If it is necessary to replace the hinge covers, pull up on the side of the hinge covers to remove them. Remove the display panel assembly. Remove the hinges. Remove the two Phillips M2.0×4.2 screws (1) that secure the hinge covers to the display hinges. Remove the hinge covers (2) from the display hinges.
- Page 56 Release the wireless antenna cable from the retention clips (3) and routing channel built into the right side of the display back cover. Remove the wireless antenna. The wireless antenna is available using spare part number L52052-001. If it is necessary to replace the G-sensor module: Remove the display panel assembly.
- Page 57 Release the ZIF connector (3) to which EDP cable is connected, and then disconnect the EDP cable from the G-sensor module cable. Remove the G-sensor module. The G-sensor module is available using spare part number L52057-001. If it is necessary to replace the EDP cable: Remove the display panel assembly.
- Page 58 Remove the EDP cable (4). The EDP cable is available using spare part number L52444-001. Reverse this procedure to reassemble and install the display assembly. Chapter 5 Removal and replacement procedures...
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Page 59: Using Setup Utility (Bios)
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options. HP Support Assistant ● Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. -
Page 60: Downloading A Bios Update
If the computer is connected to a network, consult the network administrator before installing any software updates, especially system BIOS updates. Type support in the taskbar search box, and then select the HP Support Assistant app. – or – Select the question mark icon in the taskbar. -
Page 61: Using Hp Pc Hardware Diagnostics
The tool runs within the Windows operating system in order to diagnose hardware failures. If HP PC Hardware Diagnostics Windows is not installed on your computer, first first first you must download and install it. To download HP PC Hardware Diagnostics Windows, see... -
Page 62: Downloading Hp Pc Hardware Diagnostics Windows
To download HP PC Hardware Diagnostics Windows, follow these steps: Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash drive. The tool is downloaded to the selected location. -
Page 63: Using Hp Pc Hardware Diagnostics Uefi
If your PC will not boot into Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware issues. -
Page 64: Downloading Hp Pc Hardware Diagnostics Uefi To A Usb Flash Drive
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations: HP PC Hardware Diagnostics UEFI is not included in the preinstall image. -
Page 65: Using Remote Hp Pc Hardware Diagnostics Uefi Settings (Select Products Only)
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it may upload results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/techcenter/pcdiags, and then select Find out more. -
Page 66: Customizing Remote Hp Pc Hardware Diagnostics Uefi Settings
● interactive mode by selecting Execute Remote HP PC Hardware Diagnostics. Set the location for downloading the diagnostic tools. This feature provides access to the tools from the HP ● website or from a server that has been preconfigured for use. Your computer does not require the traditional local storage (such as a disk drive or USB flash drive) to run remote diagnostics. -
Page 67: Backing Up, Restoring, And Recovering
You must be connected to the Internet to access the Get Help app. Using the HP Cloud Recovery Download Tool to create recovery media (select products only) You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive. To download the tool: ▲... -
Page 68: Restoring And Recovery
HP Recovery media is used to recover the original operating system and software programs that were installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud Recovery Download Tool. For details, see... -
Page 69: Specifications
Specifications Computer specifications Table 9-1 Computer specifications Metric U.S. Dimensions Width 28.0 cm 11.0 in Depth 19.5 cm 7.7 in Height 1.7 cm 0.7 in Weight 1.21 kg 2.67 lbs Input power Operating voltage and current 19.5 V dc @ 3.33 A – 65 W 19 V dc @ 4.62 A –... -
Page 70: 10 Power Cord Set Requirements
10 Power cord set requirements The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V AC, or from 220 to 240 V AC. The 3-conductor power cord set included with the computer meets the requirements for use in the country or region where the equipment is purchased. -
Page 71: Requirements For Specific Countries And Regions
Requirements for specific countries and regions Table 10-1 Power cord requirements for specific countries Country/region Accredited agency Applicable note number Argentina IRAM Australia Austria Belgium CEBEC Brazil ABNT Canada Chile Denmark DEMKO Finland FIMKO France Germany India Israel Italy Japan The Netherlands KEMA New Zealand... - Page 72 Table 10-1 Power cord requirements for specific countries (continued) Country/region Accredited agency Applicable note number The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type with a NEMA 5-15P (15 A, 125 V AC) or NEMA 6-15P (15 A, 250 V AC) configuration. CSA or C-UL mark. UL file number must be on each element.
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Page 73: 11 Recycling
Follow the local laws and regulations in your area for battery disposal. HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle. -
Page 74: Index
Index removal 42 heat sink AC adapter and battery light 4 spare part number 42 removal 37 AC adapter, spare part number 17 display back cover, spare part spare part number 15, 37 action keys 10 number 16 hinge adapters, spare part numbers 17 display components 7 removal 46 antenna... - Page 75 memory shield operating system 2 system board removal 39 ports 1 removal 35 spare part number 15, 39 power requirements 1 spare part number 15, 35 memory, product description 1 processors 1 microphone product name 1 TouchPad product description 1 security 1 components 8 microphone jack 5...
- Page 76 WLAN module removal 30 spare part number 15, 30 workstation guidelines 21 Index...