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Dyson v11 Operating Manual page 20

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CAUTION
The battery used in this device may present a risk of fire or chemical burn if mistreated. Do
not short contacts, heat above 60°C (140°F), or incinerate. Keep away from children. Do not
disassemble and do not dispose of in fire.
Disposal information
• Dyson products are made from high grade recyclable materials. Recycle where possible.
• The battery should be removed from the product before disposal.
• Dispose of or recycle the battery in accordance with local ordinances or regulations.
• Dispose of the exhausted filter unit in accordance with local ordinances or regulations.
Dyson customer care
Thank you for choosing to buy a Dyson appliance
B.N.Z.C. is happy to offer you the following 2 year guarantee. After registering for your 2
year guarantee with B.N.Z.C. your Dyson appliance will be covered for parts and labour
for 2 years from the date of purchase, subject to the terms of the guarantee. If you have any
queries about your Dyson appliance, call the B.N.Z.C. Helpline with your serial number and
details of where and when you bought the appliance. Most questions can be solved over the
phone by one of B.N.Z.C. trained Helpline staff.
Phone: 03-6762924 or Fax: 03-6781050.
If your Dyson appliance needs a repair, call the Dyson Helpline so we can discuss the
available options. If your Dyson appliance is under guarantee, and the repair is covered, it
will be repaired at no cost.
Please register as a Dyson appliance owner
The guarantee for this product is 2 years from the the date of purchase. Please register your
guarantee within 30 days of your purchase date. To help us ensure you receive prompt and
efficient service, please register immediately after purchase. Please keep the receipt showing
the date of purchase.
To help us ensure you receive a prompt and efficient service, please register as a Dyson
appliance owner. There are two ways to do this:
• Online at www.dyson.co.il
• Telephone the Dyson Helpline on 03-6762924.
• Complete the enclosed form and post it to us.
• By registering online or by phone you will:
– Protect your investment with a two year parts and labour guarantee.
– Receive helpful tips on using your machine.
– Get expert advice from the Dyson Helpline.
– Be the first to hear about our latest inventions.
• Registering only takes a few minutes and all you need is your serial number.
LIMITED 2 YEAR GUARANTEE
TERMS AND CONDITIONS OF THE DYSON 2 YEAR LIMITED GUARANTEE
What is covered
• The repair or replacement of your Dyson machine (at Dyson's discretion) if it is found to be
defective due to faulty materials, workmanship or function within 2 years of purchase or
delivery (if any part is no longer available or out of manufacture, Dyson will replace it with
a functional replacement part).
• Where this machine is sold outside of the EU, this guarantee will only be valid if the
machine is used in the country in which it was sold.
• Where this machine is sold within the EU, this guarantee will only be valid (i) if the machine
is used in the country in which it was sold or (ii) if the machine is used in Austria, Belgium,
France, Germany, Ireland, Italy, Netherlands, Spain or the United Kingdom and the same
model as this machine is sold at the same voltage rating in the relevant country.
What is not covered
Dyson does not guarantee the repair or replacement of a product where a defect is the
result of:
• Accidental damage, faults caused by negligent use or care, misuse, neglect, carelessness
or operation or handling of the appliance which is not in accordance with the Dyson
Operating Manual.
• Use of the appliance for anything other than normal domestic household purposes.
• Use of parts not assembled or installed in accordance with the instructions of Dyson.
• Use of parts and accessories which are not genuine Dyson components.
• Faulty installation (except where installed by Dyson).
• Repairs or alterations carried out by parties other than Dyson or its authorised agents.
• Blockages – please refer to the Dyson Operating Manual for details on how to look for
and clear blockages.
• Normal wear and tear (e.g. fuse, brush bar etc.).
• Use of this appliance on rubble, ash, plaster.
• Reduction in battery discharge time due to battery age or use (where applicable).
If you are in any doubt as to what is covered by your guarantee, please contact the
Dyson helpline.
SUMMARY OF COVER
• The guarantee becomes effective from the date of purchase (or the date of delivery if this
is later).
• You must provide proof of (both the original and any subsequent) delivery/purchase
before any work can be carried out on your Dyson appliance. Without this proof, any work
carried out will be chargeable. Keep your receipt or delivery note.
• All work will be carried out by Dyson or its authorised agents.
• Any parts which are replaced by Dyson will become the property of Dyson.
• The repair or replacement of your Dyson appliance under guarantee will not extend the
period of guarantee.
• The guarantee provides benefits which are additional to and do not affect your statutory
rights as a consumer.
Important data protection information
When registering your Dyson machine:
• You will need to provide us with basic contact information to register your machine and
enable us to support your guarantee.
• When you register, you will have the opportunity to choose whether you would like to
receive communications from us. If you opt-in to communications from Dyson, we will
send you details of special offers and news of our latest innovations.
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